Trusted Agent profile · Towcester
★★★★★
225 reviews across 2 platforms
138 Watling Street East, Towcester, NN12 6BT
Michael Graham's office in Towcester, at 138 Watling Street East, is rated 4.5 out of 5 across 225 reviews on two platforms, including 128 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Michael Graham won in 2026.
The Trusted Agent 2026 results for Michael Graham, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Towcester office, from every platform, shown as written. First names only.
5/5
GoogleI was very impressed with the professionalism of the staff from day 1 to completion of my sale. Selling your house is potentially one of the most stressful things one can do but the whole process was managed very smoothly and I would be delighted to recommend Michael Graham as excellent estate agents.
Thank you so much for your kind words Tony. We are very pleased to hear you had a great experience with our team.
5/5
TrustpilotMichael Graham Estate Agents Buckingham…
Michael Graham Estate Agents Buckingham team recently helped us to sell our home. From the beginning Luke was professional and personable. The team were present at every viewing keeping us updated with feedback. Once we had an acceptable offer they showed great tenacity keeping in touch with buyers and solicitors, ensuring progress was being made. They were exceptional when it came to exchange, keeping everyone updated and drawing things to a close as quickly and painlessly as possible. We were really impressed, very grateful. This was the 3rd time we have sold a home over the years and by far the best experience. Thanks to all the Buckingham team, especially Luke and Gareth.
5/5
GoogleWe dealt with Gareth from the Towcester branch of Michael Graham when purchasing our new home. Gareth kept in touch with us whilst we were searching for a house and all throughout the buying process. We had calls returned promptly and were always kept informed. Gareth went above and beyond and made the whole process a lot less stressful and easier.
Thank you so much for taking the time to leave a review, and for your kind words. We are pleased to hear that you have found your experience to be so positive.
5/5
TrustpilotGreat team, very supportive
We had a great experience with Michael Graham, both selling and buying through them. All the team were responsive and friendly throughout the process and we felt well supported. Highly recommend.
5/5
TrustpilotMichael Graham are very impressive
Michael Graham are very impressive. Wendy and Jack were fantastic. Very communicative and always gave updates. They were the first to give any significant update.
5/5
TrustpilotExcellent photography
Ollie came and took photos for our house sale and did an amazing job, he dressed the rooms, talked me through the process and worked around my noisy dogs while he was doing it! He even got the sun to come out for the outside shots :-)
5/5
TrustpilotExcellent service all round couldn’t…
Excellent service all round couldn’t have asked for a better estate agent, all of the agents very helpful and friendly. Henry’s guidance was invaluable when going through the process. I really appreciate the kindness, advice and support.
5/5
TrustpilotWe would like to thank the team at the…
We would like to thank the team at the Aylesbury office for their hard work and patience. It took a long time to complete our move, and they supported us all the way. Now we are enjoying our new home.
5/5
GoogleWe recently engaged Michael Graham to sell our property having already agreed to buy a new house. They were very professional through all the stages in the process. The brochure / website was brilliant, particularly the photographs which made the property look aspirational. They quickly attracted the right kind of viewers and offers were made in excess of the guide price one of which we accepted. The team managed the buyer and kept in contact with the legal teams involved, which ensured that the sale was completed in a timely manner with no issues, which meant that we only had to bridge for a couple of weeks. We are now happily ensconced in our new property and would like to thank the great team at Michael Graham for a splendid job.
Hi David. Thank you for taking the time to write your review. We are very pleased you have been happy with your positive experience with Michael Graham and thank you for your kind words.
1/5
TrustpilotI would give ZERO star if I could... worst I have ever come across in 40 years!
Bedford branch: made an apt to view a property- agent didn't turn up.Rang their office while I was there- the girl said "it's not in the diary" despite me having confirmation & reminder. Two hours later got a text saying "how did the viewing go". I replied " you didn't turn up" & expected someone will ring me next day & apologise...nobody did. Rang the office to rearrange- no apology from the man but instead suspecting that I'm probably lying but just saying "i will make some enquiries & come back to you". Just before closing time, the girl who arranged the apt rang me & said she is returning my call but doesn't apologise for not turning up. So I ask & she admits that something went wrong at their end, but doesn't talk much except try to rearrange. So I book it for the next day at 2pm & like the first time, I again arrived 2mins early. After nobody shows up the SECOND TIME, I rang them at 2.05pm, another lady says "it's not in the diary" but put me on hold to ask a colleague & then said they tried to ring me to rearrange but I told her I don't have a missed call. Total lie as I checked again... no missed call from anyone! I just couldn't believe that an agent could be that hopeless- never happened in 40 years I have been buying/ selling property!!! She offered to make another apt but I declined... never going to view anything through them again, so be aware of putting your property on the market with this hopeless agent.
5/5
TrustpilotTop Estate Agent
From the first contact with Chris in the Princes Risborough office to the girls who showed the house to potential buyers the communication has been excellent. The pictures for the website were excellent. I would highly recommend them for their professionalism and communication throughout.
5/5
TrustpilotExcellent service from Michael Graham
I had a great experience with Michael Graham Estate Agents. The whole team was professional from start to finish, with excellent communication throughout every stage of the process. They kept me updated regularly, explained everything clearly, and were always quick to respond to any questions.
5/5
GoogleBen and the team at Michael Graham provided an excellent service with our recent sale. They were highly committed throughout and keen to provide well qualified relevant viewings and ensure the process was managed through to exchange. We would certainly recommend them for the full, professional and comprehensive service provided and would certainly use them again.
Hi Colin. Thank you for your review. We are pleased you had such a positive experience with us and please be assured that your feedback will be passed on to Ben and the team.
5/5
TrustpilotPhotographs of house
We have just received our photographs for the property we are selling with Michael Graham and they are presented to an extremely high standard, showcasing our property at its full potential. Professional from start to finish so far.
1/5
TrustpilotBe Careful When Using this Company
I wanted to share the extremely poor service I received last year from this estate agent. MG did facilitate the sale of my home but the service level was very poor after a sale was agreed. I have bore in mind COVID and staff being furloughed but there is only so many allowances you can make when they charge so much!! The amount charged does not in anyway reflect the service level my buyer and I received. It would take to long to itemise everything that went wrong but suffice as to say neither party will ever use this company again or recommend it. A complaint was made but the response from the company was they felt their service levels were good enough!!. There is a ongoing complaint going through to the Ombudsman.
5/5
TrustpilotWe had a wonderful experience working…
We had a wonderful experience working with Michael Graham. From the very beginning, the team was professional, patient, and truly attentive to our needs. They listened carefully to what we were looking for and helped us find the perfect home.
5/5
TrustpilotMichael Graham Bedford Office - Excellent Service
We have had an excellent service from Michael Graham Bedford. Toby has been our estate agent and has been so good with us. He has continually checked up to make sure everything is going to plan, he has kept us informed every step of the way. His attention to detail and knowledge is really good and he has been professional and pro active in working with the whole chain and very very helpful. Highly recommend.
5/5
GoogleGareth and the team are excellent at delivering an outstanding service, Gareth in particular was on top of what was a drawn out sale and was in constant contact with both of us.he went above and beyond to get the deal done and kept all parties on track. Excellent service Thankyou!
Hi Neal. We're delighted to have provided such a positive experience. Thank you for your feedback.
1/5
TrustpilotTerrible company, avoid at all costs
Very few viewings for their 1.5% plus vat fee.Poor house layout mapping, that took multiple attempts to get right before publication.Terrible sales conduct during viewings.Swearing during a viewing in front of prospective purchasers.Treating a viewing as a social visit not a sales task.Complaint made to Michael Graham.Poor web advertising refinement. Finally improved after months of poor results.Sole Agency ran out and notice served on Michael Graham.Michael Graham emailed In early March they would consider revising fees and come back to us. They didn’t.Hardball buyer found by Michael Graham who beat us up to reduce price by £25,000, then at the eleventh hour demanded another £30,000 off.Corona Virus occurred. Agents said all would be handled by head office.Buyer and Seller completely abandoned by Michael Graham. Phone calls to head office went unanswered for us and the buyer.Buyer and Seller proceed without Michael Graham.Agent reappears just before completion to try and stop sale.Michael Graham head office knew of sale and produced an invoice though.Agent asked to adjust fees as he has promised in his email three months earlier.We have endured huge stress, worry and additional expense.We were given notice to wait for a Director to assess fees reduction.Lengthy delay for Director to reply.Michael Graham’s legal guy then enters process to threaten legal action in 7 days.Complaint to Managing Director as instructed by other director.Offer of interim good faith payment to Michael Graham refused by them.Ombudsman process initiated.Michael Graham leaps over ombudsman process into court action in contradiction with their industry regulator membership guidelinesAll along we have stated we are happy to pay a fee based on the service provided, and one that represents the problems we encountered with Michael Graham. We have this spring also sold another property, with an agent who performed perfectly throughout, selling the house in good time with healthy viewing numbers, heading off issues in a timely manner, and charging 1%+vat for their services. Michael Graham have fallen far below this standard, and were asked to review their fees when their sole agency expired and I served notice upon them. They chose to ignore these requests and put us through the turmoil described above in pursuit of 1.5%+vat. I have offered 1%+vat, which has been refused. I have offered 1.25%+vat, likewise refused.I have made a without prejudice payment to Michael Graham of 1.25%+vat £10,800 but still, they chase us through the court process.I’d avoid this company at all costs.
1/5
TrustpilotSuch bad unprofessional
Such bad unprofessional, disorganised service.From trying to book a viewing to placing an offer of which they refused to accept!!! Think this might even be illegal.It was made so difficult I had to either go into the office for an interview or write to them stating all my circumstances.Colleague was rude when I said can't you just put this forward.Well vendor's need to know how difficult they are to buyers.
5/5
GoogleI can't thank the team at Michael Graham enough. They were so supportive managing a very challenging chain, and also provided invaluable support and advice after the sale had completed when we faced some unexpected issues. …
Dear Oscar, thank you for taking the time to write your review. We are very pleased to hear you have been happy with the service Michael Graham has provided.
5/5
Trustpilotwe have recently purchased a property…
we have recently purchased a property using Michael Graham Estate Agents in Stony Stratford. we would highly recommend this company as being frendly and highly professional .We delt with Paul at this branch and found him extremly helpfull and very competent.
5/5
TrustpilotMarketing our house
Extremely professional but friendly and helpful at all times. Always keeping us well informed about viewings and responses to them. Always positive ,despite the ups and downs of selling a house. A great team
5/5
GoogleWe had an excellent experience with Michael Graham estate agents in Towcester. Ander Cockerill expertly managed the purchase of our new home, ensuring the process was handled with professionalism and efficiency throughout. The team was …
Thank you so much for your kind words Sarah. We are delighted to hear your experience with us was positive and Ander assisted you so effectively.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Graham's Towcester office has 225 reviews across two platforms: 128 on Google, 97 on Trustpilot (across the whole business).
Michael Graham Towcester is rated 4.5 out of 5 across all 225 reviews, and 4.9 out of 5 on Google from 128 reviews.
Yes. In The Trusted Agent 2026 awards: Michael Graham, Towcester won Trusted Agent; Michael Graham, Newport Pagnell won Gold; Michael Graham, Woburn Sands won Gold; Michael Graham, Buckingham won Trusted Agent.
Michael Graham Towcester, 138 Watling Street East, Towcester, NN12 6BT.
