Mann Totton Sales reviews

★★★★★ 5/5

Trustpilot

Morgan Knott

I had the pleasure of being assisted by Morgan Knott, and she has been by far the most helpful and supportive person I’ve encountered during the house-hunting process. She is prompt, thorough, and incredibly easy to talk to, which made the entire experience smooth and stress-free. Morgan goes above and beyond to provide clear guidance and support every step of the way. I highly recommend her to anyone looking for a reliable and dedicated estate agent.

Suman · 1 September 2025

★★★★★ 5/5

Google

I would like to say a massive thank you for the professional effort for what they have done for me, I could not fight them enough for their work effort very appreciated

Martin · 17 December 2025

★★★★★ 5/5

Google

Had a great experience with Josh and Chris from the Mann Totton office. Josh was really communicative and kept me in the loop with progress all the way through the buying process. Would highly recommend - thank you!

Kirstin · 22 April 2025

★★★★★ 2/5

Trustpilot

I'm extremely disappointed after moving…

I'm extremely disappointed after moving into the property in Chatham. We were assured it had been freshly painted and professionally cleaned, but that’s clearly not the case. The carpets are sticky, as if someone tried to clean over dirt and left behind a residue it feels like walking on dried grime. As for the so-called “fresh paint,” if throwing paint around with no care counts, then someone needs to reassess their standards. The finish is so poor that even my two three-year-old twins could’ve done a better job. There are visible paint runs throughout, and it looks like mould has simply been painted over instead of properly treated. I can only imagine how that will reappear once winter sets in. I wish I could attach photos to show just how bad it really is. The lettings team should really be checking their properties and works that have taken place before letting them to us. I can't imagine landlords being happy with paying for these standards.

Tracey · 29 June 2025

★★★★★ 5/5

Trustpilot

I am writing this review of Morgan…

I am writing this review of Morgan Knott, who is an Estate Agent for Mann Countrywide. Morgan showed me around a property a few months ago, and I thought she was knowledgeable about the market and had good ideas about potential property renovation. She was also a good communicator in my opinion, so I was always clear how likely my bids were to be successful, and what the thoughts of the vendor were. Good job!

Ryan · 15 August 2025

★★★★★ 4/5

Google

They were the company dealing from the landlord side. In general, the agent was very polite and helpful with some specific request I had. However, everything was done in a rush and nobody explained me any basic thing I needed to know about the fuctioning of the house. They also didn´t inspect the house that was properly cleaned before I amoved in and professional cleaning was stated in the contract so it looked that they don´t want to invest much time in making sure the landlords also comply with the agreements made.

Veronica · 29 January 2024

★★★★★ 5/5

Trustpilot

Very good service overall

Very good service overall. The team were professional, friendly, and efficient throughout the process. A mention to the manager, Jamie, who was extremely helpful, approachable, and always happy to answer questions and explain things clearly. Communication was good and any small delays were handled well. Overall, a very positive experience and I would recommend Mann Countrywide.

George · 1 February 2026

★★★★★ 1/5

Google

Mak is terrible. Lied to us from day one and said chain was complete when it wasn’t. Just posted our keys through the door a day late and ran away so that we couldn’t confront him

Becky · 26 October 2023

★★★★★ 1/5

Trustpilot

Do not let with this agent

Do not let with this agent The so called “manager” of the Beckenham branch Samuel Freeman branch lacks basic communication or comprehension skills unsure why such a person will be allowed to head a branch. The team is not properly trained and does not even follow the proper internal procedures of the organisation as a whole but not surprised as they are a reflection of the manager. They lack also basic humanity or compassion and will not make any exceptions for mitigating circumstances such as being made redundant during the process even when this is not your fault or even within your control when such happened after you have successfully passed your referencing process. Will do anything to keep your holding deposit even forge your application details and claim you have signed a waiver to loose your holding deposit when you have not and you have clearly provided proof or ever even put in writing this is non refundable.

Fortune · 31 May 2025

★★★★★ 5/5

Google

Fantastic experience. Couldn’t have asked for more help. Thank you so much for making a stressful period of my life so much more relaxed.

Chris · 11 September 2026

★★★★★ 1/5

Trustpilot

Absolutely disappointed and regretting…

Absolutely disappointed and regretting I chose MANN woolwich , Victoria wasn’t supportive and helpful at all, I rented a house 3 weeks ago, when I went in there was no hot water at all. Been chasing and going to the agency in woolwich every day and until today there is still not hot water in the property. Never ever trust them especially Victoria. I can’t believe that in 21st century I need to use kettle to have shower . Thank you @mannwoolwich

Lina · 28 July 2022

★★★★★ 4/5

Trustpilot

Well done Mann Countrywide Rochester in selling my house

I put my house on the market for sale in mid April 2022 with Mann Countrywide Rochester having invited three local estate agents to value the property. I was impressed with Andrew Reed the lead person doing valuations. I felt he knew the market and was helpful in comments on how best to present the property. As it turned out his valuation was the higher of the three agents but that was not my reason for selecting Mann Rochester. Mostly I felt I could trust Andy and his team and we would have a good working relationship. At the first open day of the showing of the property, I had three good offers with one over the asking price. Having accepted one of the offers, we set to work on moving forward. Whilst I chose not to use Mann Rochester's in-house conveyancing team, the entire process was smooth. Andy and his colleague Barry Smith were always on hand to help move things along. The sale completed in mid-July. I have no hesitation in recommending a team led by Andy Reed if you are selling your home in Rochester, Kent.

Felicity · 26 July 2022

★★★★★ 5/5

Google

I am currently renting a flat through this Agency and it was my first time finding a płace through an Agency. The process was very stressful because of the various documents and references that had to be collected, however big thanks goes out to Emily Draper who was guiding mine and my partner’s process all the way through, she was very patient with us and our endless questions, gave us pointers whenever we would hit a “speed bump” of sorts and most importantly remained in contact throughout the entire process. If you are looking for some property through this agency, you’d be extra lucky if Emily ends up being the one you’d be working with through the process.

Olga · 30 November 2023

★★★★★ 5/5

Google

All the viewings we had with Mann were professional and shared lots of information to help us make our decision. Then when we found the perfect home they helped make the process as stress free and went above what our other estate agent was doing. They also provided a lovely box of treats to celebrate our moving day.

Faye · 25 December 2024

★★★★★ 5/5

Google

Jack and the team at Mann & Co in Totton were really helpful from start to finish. It's never an easy process buying a house but Jack kept me up to speed all the way through the process and we were able to go through the buying process in a very short space of time. I can highly recommend them.

Kathryn · 27 October 2019

★★★★★ 1/5

Trustpilot

Do not ever use Mann (North End…

Do not ever use Mann (North End especially) this estate agent is without a doubt the worst agent ever!!! Full of lies, bad advice and unprofessional. Avoid at all cost.

MATT · 22 July 2026

★★★★★ 1/5

Trustpilot

Stay away from this letting agency

They played with me for over 2 weeks about an apartment in Waterlooville. Had my credit check, provide excellent references from my landlord, kept lying to me telling me that everything will be fine. Complained that my pension amounts were at several dates in the month ( I received several, from US, France and UK sometimes the dates vary from one day) my pension amount were way above and the first time, they could confirm only half of it even though they had my bank statements. Stay away from Mann & Co Countrywide. Countrywide Morgage was one of the bank scandal ( 2007/2008) in the US which led to the subprime and people losing their home.

Josette · 3 May 2022

★★★★★ 5/5

Google

Rose Cottrell is one of the most efficient estate agents I have met. She has been very helpful and friendly throughout the whole process, making moving a lot easier.

Caitlin · 30 December 2023

★★★★★ 1/5

Trustpilot

Truly Awful Experience

I know that estate agents have a generally bad reputation but Mann & Co South Croydon branch take the biscuit! We dealt with Eve when we were trying to purchase a flat & it was an awful experience! On viewing the flat it looked reasonable inside and we were told all it needed was a lick of paint and there were no major problems but when we got our survey done it indicated that basically the flat is uninhabitable due to damp that is so bad it is a potential health hazard and the owner had tried to cover it up with paint and hardboard so it did look reasonable to lay people like us.What a dirty trick by the owner! Walls were in danger of falling down and there were many other serious problems.I am disgusted that we never had an inkling about the bad state of the flat before the survey due to the cover up job by the owner. I am not saying that Eve or the agents were in any way complicit in the cover up or even aware of it ,nor am I saying she tried to knowingly mislead us about the condition of the property and maybe she was not aware of the bad condition of the flat herself,however,this hardly inspires confidence in the agents and she should have known! If she did know about the condition of the property then I think she was acting illegally in not informing us about all the serious problems ,but of course that would be hard to prove.It is a definite loophole in the law which is ripe for exploitation by dishonest agents. We will never have anything to do with Mann again.It would seem that these agents don’t give a damn about buyers or the condition of a property and just want to rush a sale through so they can get their big fat fee. Buyers beware! They may not be acting illegally but I would question their ethics,or lack of,especially as they had told us there were no serious problems and it is no wonder that estate agents have such a terrible reputation.Also they refused to take the property off the market after the offer had been accepted by the owner which left us in danger of being gazumped.They just don’t seem to care about gazumping.Judging by all the other bad reviews many people have had a terrible experience with Mann & Co and I would advise you to avoid this dodgy bunch like the plague,it was a truly awful experience! There should be laws to protect the buyer and prevent the wasted time and money on solicitor and survey fees when you are forced to pull out of a sale due to a less than honest owner covering up the bad condition of a property which is only revealed by an expensive survey.Agents should be forced to check the condition of a property and inform buyers if there are major problems,unfortunately it seems you can’t rely on some agents to do this (certainly not Mann & Co) and legislation is needed.

David · 21 April 2022

★★★★★ 1/5

Trustpilot

Awful experience with Mann

Awful experience with Mann. Unfortunately I was the buyer so was unable to escape using this agent. They are bullies and made the whole experience incredibly stressful for me. Tried to manipulate me into using their solicitor, spoke to me like dirt on phone calls, told me they were 'bored' of the situation I was in when the seller and I had a disagreement about something that was broken in the property and I wasn't being allowed entry to make sure it was fixed before completing, and delayed the process by taking weeks to book in viewings as they would forget to call me with available days. I will never use Mann and would be put off buying a property who are using them

Catherine · 8 April 2025

★★★★★ 5/5

Google

Bought and sold now with Mann Totton. Josh and Sandra handled everything. Really helpful when I was a first time buyer and knew nothing!

Tom · 17 December 2025

★★★★★ 5/5

Google

Chris and the team were friendly and extremely professional from the first phone call. At every stage, they genuinely cared about our purchase and helped it to proceed without a hitch. We have extensive experience of estate agents and this team is the best we’ve ever used.PositiveResponsiveness, Quality, Professionalism, Value

Heather · 26 October 2021

★★★★★ 5/5

Trustpilot

Highly recommend Mann Estate Agents for…

Highly recommend Mann Estate Agents for selling your house, especially the Beckenham Branch, they were brilliant. After a valuation where they actually listened to us and took our needs into consideration, they organised 10 viewings for the 1st Saturday, and another 8 on the following Tuesday, and only brought qualified buyers. That was it, only 2 viewing days and we got 2 offers. Highly recommend them. They also helped keep the sale moving forward right up to exchanging and completion, making sure we knew if anything was slipping and needed to be chased. Will definitely only go through them again.

Hugh · 10 December 2021

★★★★★ 5/5

Trustpilot

I received a prompt response to my…

I received a prompt response to my enquiry about a flat from Mann lettings ,@ Fawaz Da Silva thank you ,again . @Bridie Smith thank you for ensuring all documents were signed,always giving me a call for prompts.You have been fantastic. Thank you si much

Memory · 7 March 2026