Mann Totton Sales reviews

★★★★★ 5/5

Trustpilot

I received a prompt response to my…

I received a prompt response to my enquiry about a flat from Mann lettings ,@ Fawaz Da Silva thank you ,again . @Bridie Smith thank you for ensuring all documents were signed,always giving me a call for prompts.You have been fantastic. Thank you si much

Memory · 7 March 2026

★★★★★ 1/5

Trustpilot

Where do I even start…

if I could give 0 stars I really would because my experience with Mann Lettings was ABYSMAL from the very beginning. The first time we asked to view the property, we arranged a viewing but when we arrived at the property to view it nobody from the letting agency was there. When we called up, we discovered that the letting agency had confused our booking with another client who had cancelled their booking. We therefore had to view the property with the tenant and no letting agent. Please bear in mind that all the tenants personal belongings were still in the property when we viewed it. We decided that we actually did like the property and we would like to move into this house, so we followed all the normal procedure signed all the contracts paid the holding deposit only to then be told that we wouldn’t be able to move into the property on the given date because the tenants who were in the property were delayed moving out. Fair enough I guess, as this is not their fault. However the way that this was handled was very poor. Communication was POOR, We kept getting moving dates and then those dates being retracted without telling us why this was happening. They weren’t very helpful or caring of our situation at all. Overall we ended up waiting almost 2 months for this property. So after two months of waiting we wanted to view the property empty before we moved into the house as we had generally forgotten exactly what the house looked like. The letting agency basically told us that this was not possible as they would receive the keys at night on the day before we moved in. On the moving day when we arrived at the property there was so many issues: the faucet in the kitchen was leaking, there was a crack in the wall, there was mould along the skirting board, and the manager of the flat (who was the landlords father) was very patronising, condescending and out right rude. We were trying to resolve the issues at hand without arguing or being a nuisance but the manager did not want to hear it and wouldn’t even consider compromise. Eventually the actual landlord arrived, who was a little more understanding and easier to communicate with, but at this point we were really at our wits end. We also discovered from the landlord that they had offered the letting agent a week in between the last tenant moving out and us moving in, in order to give time for us to view the property empty and sort out any issues that needed to be sorted before we moved in. The letting agent told the landlord that we would not want this week because we “wanted to move in asap” which was untrue. The letting agent failed to communicate that the landlord was willing to give a week before we move in, and this was frustrating as this is something that we would have been interested in. About an hour and a half after collecting the keys to the property we decided to terminate our contract due to negligence, slack, poor communication, and general bad service. I DO NOT recommend to use this letting agent, but if you do, good luck :(

Jade · 23 July 2021

★★★★★ 5/5

Google

Joshua was a delight from start to finish in our house hunting and purchase. Lovely, funny, and most importantly honest, estate agent! Couldn’t recommend him highly enough

Philippa · 26 October 2023

★★★★★ 1/5

Trustpilot

Poor Agents - Stay Well Clear

Yes, the house was sold, but you’d expect better service when things go wrong… THAT is the sign of a good agent who cares about their customers. Delays in completing the sale were caused by Mann Countrywide not doing their job properly which ultimately cost me money in the form of an extra month’s mortgage payment and one extra month of associated costs (council tax etc etc). Issues with improper ID checks and proof of funds checks on the buyer of my house were poorly carried out and their fee should have been reduced as a result. And if you file a complaint, you get passed to their own internal disputes team who are paid employees of the Mann Countrywide group, hardly going to be impartial are they??? All Mann Countrywide had to do was provide proof that my complaint had no foundation, but they refused to provide a shred of evidence and chose to hide behind GDPR regulations - how convenient!!! Instead, they threatened me with legal action to recover the full fee for selling the house despite their costly (to me) errors. All Mann Countrywide are interested in is their fee, nothing more, nothing less. I do not recommend them. PS - Check the high number of one star reviews about Mann Countrywide. There's no smoke without fire, as they say.

Tim · 13 February 2025

★★★★★ 5/5

Google

Fantastic team, huge thanks to Chris Gina and josh. We can’t thank them enough for their work. We highly recommend ⭐️X Tash and matt x

Natasha · 26 October 2023

★★★★★ 5/5

Google

Highly recommended. Chris is the best and yet nicest salesman you will ever meet, VERY good at his job. Jack also kept up the communication over a rather frought period which I think is important. They were easily accessible and helpful throughout.PositiveResponsiveness, Quality, Professionalism

Loz · 26 October 2021

★★★★★ 1/5

Trustpilot

Do not rent your property out through these clowns!!

Just move anyone in. Arrogant and have no knowledge at all about Lettings. Reported issues regards to the tenants twice with Etienne is the Ashford branch and he’s exact words were I know the property so they shouldn’t be doing it and leave it with him will be resolved. Nothing done and got worse. Wrote an email to the manager nothing back . Sent a complaint and got a reply but the reply was clearly cut and paste as it was asking me questions that if they read the email wouldn’t need to be asked. Absolute jokers. Do not use they do not care about the property or the people who live next to who they move in.

Andrew · 29 December 2020

★★★★★ 2/5

Trustpilot

I don't recommend them

Some things were fine, but many things were awful. For example, they suddenly changed my listing to 'cash buyers only' without consulting me. It didn't even make sense to do that as non-cash buyers with a 20% deposit at least could buy it (it was a Council house in a low ownership block). When I asked why they did that, they said that they did warn me in advance that they were going to, but I didn't have any phone messages and when I asked them to resend me the email allegedly sent they didn't/couldn't. As a result of seeing the changed listing, the person whose property I was going to buy told me that he could no longer wait for me to sell my property and pulled out of the agreement. (It was a private sale.) I was also unhappy about the very unpleasant way that Tom Pedrotti spoke to me on the phone one time, and that they completely ignored some of my emails. Also, they didn't always tell me when viewings were cancelled, so that I spent time cleaning and/or went out of my house at the relevant time for nothing. On one occasion, I went out for half an hour, and when I returned I could tell that the scheduled viewing hadn't taken place. I asked Sydney why she didn't call me and she said that the viewer only cancelled at the last minute, as if that was a reason. My house was left on the market after I accepted an offer. I was told six weeks later that the sale had fallen through. They were supposed to be taking the details of anyone who inquired during that time so that they could contact them if it did fall through, but after the six weeks they didn't have a single name. A woman came to my garden during the six weeks and said that she had phoned up to try to arrange a viewing, and someone said they would get back to her but didn't. I think this was Sydney as she said the person she spoke to was female. So perhaps other people contacted them and the didn't take their details either. Sydney also left my door not properly locked following a viewing. When I later made a complaint about the above issues, I forwarded Tom the emails that he didn't respond to and asked why he didn't, and he replied with an email saying just 'Regards, Tom Pedrotti'?? However the parent company did look at my complaint in a conscientious way.

Christine · 10 January 2025

★★★★★ 5/5

Trustpilot

Highly recommended as a friendly, approachable and professional agency

Mann Waterlooville have recently sold my BTL property during Covid. After a bumpy start where the valuation was over optimistic (I said at the time I thought it was too high) the property sold after I reduced the price twice in 2 weeks. I developed a really good rapport with Di Furmedge, who wasn't my initial contact. Once the offer was accepted Di kept the ball in the air through the rest of the process, relentlessly pursuing both sets of solicitors and the buyer to ensure all the paperwork came together and kept communication open throughout. Katie too kept in touch and they were both extremely flexible, professional and thorough. Nothing was too much trouble. I opted to use Mann Countrywide panel of solicitors, and was initially a bit concerned as this was an Online portal - this proved to be an extremely good move. Everything was uploaded and viewable in the documents area, there was a great timeline to follow progress and a nice messaging centre for any questions or queries, manned by real people, not robots! The entire process from instruction to completion took a week under 4 months. An excellent outcome more especially during these really awkward trying times. Viewings were never refused nor a problem. Highly recommended as a friendly, approachable and professional agency.

Kay · 17 November 2020

★★★★★ 1/5

Trustpilot

Shame you can't give no stars

Shame you can't give no stars. Our tenancy through them was a nightmare from start to finish. The staff are inexperienced and naive, & lost us a tenancy due to inflexibility. The tenant they did gain left after 4 months with zero notice, it took 6 months to get the deposit back, as rent owing, us chasing at every step. At which point they had the cheek to deduct £78 for a tax service we have no need of and which is for the financial year after we left them. There was also damage done but not enough deposit to cover it. Having read a comment by a previous landlord, we agree, I'm not sure that Manns tenant checks are worth anything at all.

Teresa · 16 September 2020

★★★★★ 5/5

Google

Picking up the keys for my new place on Monday and couldn't be happier with the service from Mann. Rose and Ian were fantastic and always at the end of the phone to answer any queries.

Sam · 11 October 2024

★★★★★ 5/5

Google

Rose Cottrell has been one of the best rental agents I have ever had the pleasure of workin with. She has been so great at communicating with myself and the landlord. She is extremely professional and super friendly. Really put me at eas with the whole renting process and it's been a great experience

Harriet · 26 October 2023

★★★★★ 1/5

Trustpilot

Ripped off £400

Having left the property much cleaner than it was when we moved in Mann Countrywide sent us a bill to professionally clean the house at a charge of £400. The fact the house was not professionally cleaned when we moved in and was in fact filthy and all confirmed by the leaving property report, was not mentioned. We will be following this up. There is nothing good written about this agency on this reputable site. Good luck! The ridiculous quote to clean was from "After Five Cleaning", Forest Hill.

JS · 29 February 2020

★★★★★ 5/5

Google

Another easy experience with Chris and the team in Totton. Thank you 👍 …

Andy · 29 March 2024

★★★★★ 5/5

Google

Very professional and friendly throughout and kept me informed every step of the way.

Terry · 17 December 2025

★★★★★ 5/5

Google

Everyone was amazing when we brought our first home. Thanks to you all ❤️

Cat · 17 December 2025

★★★★★ 1/5

Trustpilot

IF BUYING A HOUSE? AVOID IF RENTING? AVOID IF NEEDING THE TOILET! GO THERE!

AVOID! If you value your timeAVOID!! If your value your dignityAVOID!!! If you value your moneyI went to see a flat down in Northfleet and the agent refused to take an official offer to the vendor as I didn't have an AIP. Fair Enough.Then I get spammed with voice mails and texts demanding to call them back. I called them back and I explained; There is no point me applying for an AIP if you haven't accepted my offer. As far as I know I can turn up to your premises with an AIP as requested for the offer amount and you can turn around and say SORRY vendor found a better offer from a different buyer. WASTE OF AIP.Anyhow, they finally gave in and said that they accepted my offer and to take out the AIP.I then spoke to my mortgage adviser and got the AIP and as I was driving to work I received a text message saying "vendor has decided to take another buyers offer".What kind of scum do you have to be to waste someone's time effort and money!?TRASHY company, I will never do business with them again and you shouldn't either!

NITRO · 20 August 2019

★★★★★ 5/5

Google

Amazing service, helpful & informative! Big thanks to Laura & Emily for making things go so smoothly & easily ☺️☺️

Roger · 26 October 2023

★★★★★ 5/5

Google

Very professional and friendly which is very refreshing in world of estate agents ! Thank you Laura Heath ! Great service !

Michal · 18 March 2025

★★★★★ 5/5

Google

excellent service on selling my house kept me informed at every turn and explained the process in easy and helpful language,the whole team led by chris parnel were second to none making the whole experience stress free.brilliant service and would not hesitate to use their services again,well done and thank you.Chris,Emma and Joshua they are a credit to this company.

Richard · 29 March 2024

★★★★★ 1/5

Trustpilot

ASHFORD, Kent - House Sale

ASHFORD, KENT Branch - House SaleBe warned. Starts with a very energetic sales pitch and committed approach to market and sell the property. However it very quickly turns into a situation where you feel you are being lied to, excuses given that counter the actual market position and naturally from there the relationship turns to distrust very quickly. Notable issues:1) Advised that initially 4 + buyers qualified off the books with views set up for one day. The day comes, house clean and prepared, Family moved out so the viewings can take place, activity in the house (sensor). Great. Two days go by with no initial feedback or potential buyer feedback, so when i eventually have chase Mann & Co for feedback i was told there were no visits that day. Confused and concerned; No clear explanation ever given as to why the situation panned out as it did. This set the standard for the rest of the 12 weeks with Mann & Co….2) Immediately felt a sense of distrust and lack of commitment from the Ashford team, to the point i was made to feel like i was the one at fault. it was down to me to constantly chase and manage the Estate agent, where i would have hoped they would have been a bit more pro-active with me…maybe a weekly call would have been nice…it was promised. When the feedback came it was short and incorrect, important detail missed giving the wrong impression was the norm. As always the detail is so important. Mann & Co didn't seem to care about the detail.3) Sure enough it came to a head when they introduced an unqualified Buyer, i accepted the offer however this led to the collapse of the sale. No real comfort or support from the Estate agent, i had one brief VM the day after i found out (from my solicitor). From there radio silence from Mann & Co for 2 weeks. 4) To rub salt in the wounds two weeks later Maria and her team did a leaflet drop on my estate, even posting a flyer through my own door stating my house was sold stc. Despite me having to deal with the significant impact of a sale falling through it was clear to see my own estate agent was trying to profiteer from this misfortune and lie to its new prospective customers.5) After exiting the contract they continued to market my property despite several polite requests to stop. thus undermining my sale with a new estate agent.6) My house key was stored in Branch with my name and address on it.Overall i would say this branch is an operational concern. When i went in to collect my keys i tried to address the points above but as per the norm i was responded to with Vague and shouty statements, The Manager Maria lied around trying to contact me when the sale fell through. (there is always an excuse btw) The culture in this office is lies and chaos, then inevitably when something goes wrong; they run. Considering the importance of a house sale and how it can affect peoples lives i would suggest you avoid Maria and the Ashford Team at all costs

Wesley · 31 October 2018

★★★★★ 5/5

Google

Really enjoyed my experience with the branch very helpful they really do help from start to finish I highly recommend them

Linda · 21 September 2025

★★★★★ 5/5

Trustpilot

GRAVESEND branch

GRAVESEND branch I’ve just sold flat in Northfleet and wanted to say I was happy with the service I received. I had a valuation done by both Ashlee and Lee Mellet as I had initially intended to sell earlier than I did. I found them both to be impressive and knowledgeable, and they were the clear winners out of the other agents I had round (well, joint first, but the other agent sent one person both times, so I knew that Mann had two people I trusted!). More importantly, I received an offer £2,000 more than my top range that I thought I might achieve. And the buyer had offered £4,000 less than this, but Ashlee was able to get the offer increased.Ryan who conducted my viewings was better than I had expected, being so young. Probably wrong to think that way I know. They were competitively priced for the service I received and I’m pleased I chose them. I’m glad I didn’t go with an online agent as I would likely have done the viewings myself and agreed a much lower price than Mann got for me. Some agents prices are ridiculously high, but I do feel you get what you pay for.I can’t say there aren’t better agents out there as I don’t know, but I would definitely recommend Mann

Gary · 22 June 2018

★★★★★ 1/5

Trustpilot

Liar agents!!

My personal experience with them and I still with them its shameful!!!I got 2 issue with them!! 1th is the blocked pipes in our bathroom and the water stays in the bath and dosen t drain. We have contacted them to let they know and the send after 1 month the plumber. Know is already 3 month and no one came to fix it!!! When the plumber came said the pips needed to be changed, are to old!!!The whole situation is very frustrating. And on the top of that I ve been trying to contact the maintenance office manager and been getting ignored!!! That is unbelievable, I can not even fix it with my plumber for the contract!! The 2th was the washing machine very old never in my life I have seen something like that!!! Anyway after a 7 month the washing machine died!! WE asked to changed with the new one and always excuse and take time and after 1 month, without resolve this issue I bought the new washing machine by may self without get and money back!!! Its shame!!!

Michele · 24 April 2018