Mann Totton Sales reviews

★★★★★ 5/5

Google

We had a very smooth experience moving house with Mann Letting Agency. The whole process was handled efficiently, and the team was always responsive, friendly, and happy to help whenever we had questions. A special thank you to Clara, who was incredibly helpful throughout the process. She responded quickly to every query we had and made everything much less stressful. We truly appreciate all the support and would highly recommend Mann Letting Agency to anyone looking for a professional and reliable letting agency.

Kharize · 11 July 2026

★★★★★ 5/5

Google

Thank you so much to all the team at Mann Totton! We have genuinely been so impressed, each team member has always gone above and beyond to answer our queries, chase things up and get everything sorted asap - always in the friendliest, most professional manner. We achieved the best possible outcome with both selling and buying and have the team at Mann to thank - especially Josh, Chris, Callum + Rhiannon! You’ve changed our view on the ‘typical estate agent’!! We wouldn’t think twice about using your services again, thank you.

Adele · 13 April 2026

★★★★★ 5/5

Google

Our experience with Mann Estate Agents has been exceptional from start to finish, thanks to the incredible team we worked with Josh, Chris, Richard, and Rhiannon. Each of them brought knowledge, professionalism, and genuine care to every step of the journey. Rhiannon was fantastic at showing us properties and finding options that genuinely matched our needs. She listened carefully to what we were looking for, took everything into consideration, and never once pressured us into anything. Her approach made the viewing process enjoyable and stress free. Richard, our mortgage adviser via Countrywide, made what could have been the most overwhelming part of buying a home feel simple and manageable. He explained everything clearly, in terms we could understand, and removed so much of the stress from the financial side of things. No question was too much, Richard helped us and always went above and beyond to help. Josh consistently went above and beyond. He didn’t just support us he exceeded every expectation. He took so much of the pressure out of buying and moving house, and dealing with a difficult chain like a super hero, always staying ahead of potential issues, and making sure we felt informed and supported throughout. He would chase solicitors for us and getting a completion date fixed into the diary as this was the hardest part as no one would agree a date, but with Josh’s help we got it over the line. Chris was equally impressive. His knowledge and understanding during the solicitor stage and the House valuation process were invaluable. He explained everything clearly including different selling methods, applied no pressure to move forward before we were ready, and demonstrated a level of expertise that gave us real confidence, this is why after having two valuations on the house by different estate agents we decided to go with Mann and C, we are so glade we did. Overall, the team showed genuine understanding, patience, and consideration at every stage. They made the entire process smoother, clearer, and far less stressful than we ever expected, even though it was at times hard to see the end of the process we are glad to be completing and moving into our forever home . We’re incredibly grateful for their hard work and would highly recommend Mann Estate Agents to anyone looking to buy or move home. Thank you all so much! A&K

Aaron · 17 February 2026

★★★★★ 5/5

Google

EXCELLENT !! ++ The Manager, Chris is very enthusiastic and does everything he can to get things done. He has helped us buy a few houses over the last 20 years. This month (January 26) he sold a house for us and the whole experience was so effective. His team got lots of viewings and we were constantly kept informed. Chris guided us with the offers and pursued the sale to the end. His advice and knowledge took the stress out of the process. The house was sold quickly and we can't thank Mann Totton enough. WELL DONE CHRIS + TEAM ! ### HIGHLY RECOMMENDED ###

P · 17 February 2026

★★★★★ 5/5

Google

Really lovely experience with the team. I initially called about a property that was no longer available, but they were really helpful and invited me to view two alternatives instead. Both were lovely, well-presented properties in great condition, and Clara, who did the viewings, was friendly and polite. Would definitely recommend!

Yara · 11 September 2026

★★★★★ 5/5

Trustpilot

What fantastic service I have received…

What fantastic service I have received from Mann Rochester. I was very well looked after by Niamh throughout the whole process who remained patient and professional from beginning to the end. Nothing was too much trouble for her. She kept me in the loop regularly and she answered questions and actioned my queries in a very timely manner. If Niamh was not available, I spoke with Andy the branch manager, who was also very knowledgeable, helpful and professional. I would highly recommend Mann to anyone. First class service from a very small yet competent team. From one very satisfied customer.

Mrs · 30 September 2026

★★★★★ 5/5

Google

We found our new home online and contacted Mann for a viewing. Laura was very prompt to book us in, the viewing went well and we had the rental confirmed very quickly. Laura was very friendly, communicated well and kept us up to date on each stage. She answered all our questions promptly and nothing was too much trouble. Thank you for helping us get our home in place. We would definitely recommend Laura and Mann for their services!

Becca · 11 December 2025

★★★★★ 5/5

Google

Outstanding service from Mann Totton. We dealt with most of the team throughout our property purchase, and everyone was incredibly committed and helpful. Special thanks to Rhiannon, Chris and Josh for all their hard work and support.

Dean · 13 September 2026

★★★★★ 1/5

Google

Really disappointing experience with Mann Lettings. I found the service rude, unhelpful and extremely frustrating. Laura in particular was very rude and, in my experience, recorded the information I provided incorrectly. I explained my income and circumstances clearly and provided evidence, but the information I gave was apparently written down incorrectly, which then caused further problems. I earned around £27,000, and I have documentation to prove this, yet I was told that my income was only £17,000. I provided evidence to support my actual income, but I felt that it was not properly taken into consideration. To make matters worse, my holding deposit was retained. I strongly disagree with this and feel I was treated unfairly throughout the process. Overall, a very stressful and disappointing experience. I would not use Mann Lettings again based on how my application was handled.

Rob · 4 October 2026

★★★★★ 5/5

Google

As a tenant, I had a very good experience with the Mann estate agent. They were helpful, professional, and made the whole renting process smooth and easy. Communication was clear and quick. I would recommend them. Specially thank you Clara and laura.

Ashu · 11 July 2026

★★★★★ 1/5

Trustpilot

Honestly I don´t know where to start

Honestly I don´t know where to start. But after speaking to their Regional manager it all makes sense. First thing they wanted was to get us to speak to their specialist panel of mortgage brokes that can get more deals etc. In contrast to the last estate agents we bought from they wanted a fee up front etc. They were also keen to market our house for us and I asked multiple times to send me a some information oin their fees etc which was avoided 3 or 4 times. We have seen house that has been on the market for overa year, I spoke to the vendors son while at the viewing and he explained they weren´t in a rush and wouldnt need us to have a an offer on our house to accept an offer. I asked him and he said no he was happy because they arent in a rush. We were loking to put anb offer in when a reginal manager i have never spoken to calls up again trying to market our house, I told him I didnt get a good feeling from them and chose another estate agent we had a better experience withg and he went on to bash them for not being able to get photos for 2 weeks. I said the marketing on the other company and the treatment is much better and I was going to use them anyway and he proceeded to send a whstsap message. I get my name is difficult but I am dyslexic and a sales person and I make sure I spell people name correnctly so I mentioned like I said before about trust and I will post the transcript below of teh cinversation.. You make up your minds if you would trust this person running a bussiness. Allun; Hi Farren, it’s Allun here from MANN. I’ve spoken to the owner, and it was as expected, once you are under offer, he will seriously consider any offer 👍 If you need anything else, please let me know 👌 Ferran: Thank you,, we will let you know. 👍 Ferran: Do we contact you or Zeyad? Allun; Totally up to you, I’m the regional manager for the area. So, feel free to speak to Zeyad, he is aware of everything 👍 Ferran: Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Thank you Allun, I will contact him. It´s Ferran by the way not Farren.. Like I said, as a sales person, trust is everything. I´m dyslexic and I get potential customers names right. Allun; Not an issue, I just coped what was on the system, so apologies. Best of luck to you, when you get your photos in 2 weeks 😂 Clearly not if Zeyad has been emailing right Allun; So an e mail address and how a names been inputted in the system is clearly the same thing 😂 Ferran: Like I mentioned before, I didn´t get a sense of professionalism, from your company. You are the manager and speak to customers like this, which explains a lot. You have proved my point. I will speak to Zeyad directly when we have our house on the market, considering 43 Island road has been on the market for over a year I am sure 2 weeks won´t make too much difference. Allun; Professionalism, interesting, I merely answered a question. My professionalism, is getting the best possible outcome for my clients. Having been the top agent in my area for many years. It would suggest that I’m very good. I have informed Zeyad, and that’s fine. Being the best in the business, making a client wait 2 weeks for photos is ridiculous. Also, you said that the agent said said there are not many properties around you as evidence, again wrong. As I said Ferren, all the best to you 👍 [11:32, 06/05/2026] Ferran: Its ok Allun, I have take screen shots of this conversation for trust pilot, which is interesting seeing your reviews. Lots of unhappy people including no availability for photographs which is ironic. You have 3.2 rating with about 200 reviews. they have 4.8 out of over 1000 so yes I do trust them more. Allun; As I said to you best of luck to you 👍 take all the screen shots you want, I’ve got nothing to hide 👌

Ferran · 6 May 2026

★★★★★ 5/5

Google

Fantastic service from start to finish! The team at Mann Sales and Letting Agents were professional, friendly, and always responsive. They made the buying/selling process smooth and stress-free. Highly recommended! I can also draft 4, 5 alternative versions so you have choices to post. Do you want me to do that?

Adib · 10 April 2026

★★★★★ 5/5

Google

Would highly recommend Mann Totton! Laura was brilliant, she was very efficient and kept me updated every step of the process. She completed everything within the timescales I wanted. If you are thinking of letting your property within this area I would suggest using Mann Totton.

Abigail · 20 March 2026

★★★★★ 5/5

Google

Great lettings team who were always helpful. Thank you to Clara and Ian for all their help

Andrea · 4 October 2026

★★★★★ 5/5

Google

Fantastic service all round! Recently found a property to rent via the Lettings team. Emily was extremely helpful and always came back to me very quickly to answer any questions I had. Would highly recommend the office, Emily and Laura were great!

Akshay · 27 March 2026

★★★★★ 5/5

Google

From start to finish of our Sale the team at Mann & Co were brilliant especially Chris who helped us no end with our sale and the purchase of our new property, would thoroughly recommend him and his team to anyone wanting to sell or buy Thank you Chris

Melanie · 17 December 2025

★★★★★ 5/5

Trustpilot

Exemplary Customer Service!

I predominantly dealt with Morgan at Mann estate agents whilst searching for a property. I cannot praise her highly enough. Out of all the estate agents I have dealt with over the years (there have been many) she is by far and away one of the most thoughtful and thorough. She went over and above to find properties that suited our needs or that could be turned into what we required. Although we didnt buy a house through Mann Countrywide, Morgan has been on hand to support us through buying a house via modern auction and to act as a sounding board for an impartial opinion on the process. Morgan is always very knowledgeable about the property she is showing and will follow up on anything she doesn't know the answer to. She is engaging, friendly and enthusiastic about her work. Many estate agents I have dealt with have zero interest in you as customers or they try and give you the hard sell and bully you into making offers. They could all learn a lot about customer service and going the extra mile from Morgan. She is a platinum level asset to the company.

Camilla · 31 October 2025

★★★★★ 5/5

Trustpilot

I have been working with Morgan Knott…

I have been working with Morgan Knott at Mann Countrywide and have been genuinely impressed by her exceptional service. She has gone above and beyond in helping me search for the right property, always acting with professionalism, outstanding diligence, and a truly friendly manner. Morgan has been proactive at every stage, consistently keeping me updated and doing everything she can to support my requirements. I would highly recommend Morgan to anyone looking for a reliable and dedicated estate agent. Morgan, I'd give you 6 stars if I could!

Thomas · 27 October 2025

★★★★★ 5/5

Google

Laura was our letting agent throughout our whole move, she made the whole process super easy and quick and we’re so happy with our new home :) thank u!

Eelyse · 17 March 2026

★★★★★ 5/5

Google

As a Tenant I've rented a few houses in my time and I have to say it's been an absolute pleasure dealing with Mann Estate Agents. I was blown away by how quick & efficient the whole process was from the moment of finding the right house in the right location on the Web to actually being accepted by the landlord, to completing the checking & accepting process, to moving in. The staff were on hand to answer all my questions and so very helpful. The big Estate agent companies can learn so very much in how to do it properly from Mann Estate Agents and the Totton branch in Southampton are so friendly, cheerful & helpful. I totally recommend the Totton staff and Mann Estate Agents in general.

Chris · 17 February 2026

★★★★★ 1/5

Google

Recently we bought an house with this agency. A terrible experience. They hid from us that the previous owners had a dog. The agent told us that they had a cat. There was a plug-in air freshener. So, during visits, we didn't smell it. We moved in few weeks ago. Slowly the smell has come out. The carpets smell terribly and we need to change them (we tried everything but the smell doesn't go away). I informed the agent that I wanted to send a trusted gas/electric engineer to inspect the systems and the agent insinuated that he could tamper with them... Furthermore, zero empathy. I wrote to the agent about our intention of exchanging at a later date (my fiancé had a delicate surgery) and the agent accused me to do this "for the sake of it". Like we were playing games...Zero professionalism. Buying house is a stressful experience but with them it's a nightmare. Stay away from this agency. Zero honesty, zero empathy, zero support. The worst of the worst.

David · 8 August 2024

★★★★★ 5/5

Google

Clara & Laura were really helpful throughout the letting process. Would highly recommend.

Philip · 11 July 2026

★★★★★ 5/5

Google

Can’t recommend enough! After dealing with some bad estate agents in our time it was a breath of fresh air to have an estate agents in Mann who are quick & efficient, make the whole process as stress free and smooth as possible! We had Emily and Laura assisting us with the paperwork/ moving process, both lovely & friendly to deal with, speedy in response and can’t do enough for you! Clearly good assets to the company! Highly recommend!

Luke · 17 February 2026

★★★★★ 5/5

Google

Rhiannon, Josh and Chris were all fantastic from start to finish. This was my first house purchase and any questions I had they were happy to answer. They also kept me informed every step of the way through.

Mike · 17 December 2025