Mann Totton Sales reviews

★★★★★ 1/5

Google

Very disappointed with the service. Don’t let them trick you as they have done this to me. Don’t believe what they say to you, when you are applying to rent a property. That is my advice. There are better agencies out there.

Kasia · 7 November 2024

★★★★★ 5/5

Trustpilot

Fantastic experience from start to…

Fantastic experience from start to Finish , we are in our second house now through manns, alexia has been lovely to us, she's a credit to the company , always deals with people with a smile and up lifting , we are very happy with the service for the second time. Also thanks to Tim ,very good at what he does. All the best

Neal · 6 March 2025

★★★★★ 5/5

Google

I have bought and sold many properties in my life and I can say without doubt that the service I received from Jack and the rest of the team at Mann & Co. Totton was the best I have ever known . Jack took the trouble to fully understand our circumstances and to keep me up to date on a regular basis . From accepting the offer to completion took just a month which illustrates what can be achieved when everyone is pulling in the same direction . I have absolutely no hesitation in recommending Mann & Co. Totton . Finally I would add that although sharing the same surname I am not related to Jack .PositiveResponsiveness, Quality, Professionalism, Value

Raymond · 26 October 2021

★★★★★ 5/5

Google

A big Thank You to Rose and Emily for helping me find a new tenant for a property in Marchwood. Both ladies are very professional, responsive, brilliant at keeping customers updated and easily available to advise or answer questions. Highly recommend ✨

Karolina · 11 October 2024

★★★★★ 5/5

Google

Chris, Josh and the team provided and excellent service, helping us to sell our house for a great price with minimal hassle. We were regularly kept up to date with progress and would highly recommend

Rachel · 25 December 2024

★★★★★ 1/5

Trustpilot

Deeply Disappointing Experience, Strood Mann Sales and Letting Agents

Our experience with Mann Sales and Letting Agents Strood has been deeply disappointing. As someone with experience in leadership, I can confidently say that the issues my family faced clearly stem from leadership, as the agency has failed to take accountability for their poor service. The signs were there from the very first calls and continued all the way through. Appointment punctuality and coordination were major issues from the beginning. Scheduled viewings were consistently delayed, leaving us in uncomfortable situations and forcing us to personally show prospective buyers around our property. This lack of punctuality and disregard for our concerns was unacceptable. This not only inconvenienced us but also left us feeling uncomfortable and vulnerable. Moreover, prospective buyers also expressed dissatisfaction with their poor experience e.g left waiting outside properties, unclear instructions and poor communication. Transparency regarding the terms of the sole agency contract was also lacking. Critical details, such as the length of the agreement, were not adequately discussed, leaving us feeling misled and questioning the integrity of the process. Furthermore, the advertising of our property on Rightmove and other platforms was subpar. We were left to request enhancements and updates, reflecting poorly on the agency's commitment to effective marketing. Despite our attempts to address these issues, the agency has refused to take responsibility and has closed ranks. Even after following the 'official' complaints process, they have refused to allow us to alter the length of the contract or even to move to a multi-agency agreement, which is a basic and straightforward solution that can easily be done and has been advised by other professionals in the industry. I strongly caution against entrusting your property sale to Mann Sales and Letting Agents Strood. Should you decide to proceed with them, heed this advice: never concede to a sole agency contract, demand meticulous attention to the advertising of your property, and scrutinise every detail of the contract, particularly its duration. I firmly advocate for a contract length of no more than 4 weeks or 28 days. Furthermore, be resolute in avoiding coercion into utilising their in-house financial services. Despite our repeated insistence on retaining our trusted brokers, Mann Co persistently pressured us until we were compelled to inquire whether our decision to use our own brokers would pose a problem, emphasising the importance of asserting your preferences firmly. Overall, our experience has been disappointing, and we hope our feedback prompts Mann Sales and Letting Agents to reassess their practices, processes, and procedures and strive for improvement in the future. Now, we find ourselves left to wait out the length of the contract as they refuse to alter it. As a family with two young children, aged 2 and 4, it's evident that our needs have been consistently overlooked and disregarded throughout this entire ordeal.

Matthew · 22 April 2024

★★★★★ 5/5

Google

I dont really do reviews but I felt I had to on this occasion, I've just rented a flat through Mann & Co & I was looked after by Rose, I'd just like to say how polite & professional she was through the whole process, she is a credit to your company 👏, thanks Rose …

Leon · 26 October 2023

★★★★★ 5/5

Google

We can't thank Gina, Chris, Sam, Jack and the team at Mann Estate Agents enough... They really went above and beyond to assist us throughout our sale and purchase. We have been in constant contact with the team throughout the last 8 months and I can honestly say we felt supported throughout the entire process. This without a doubt is customer service at its best, there has always been someone to talk too and someone to help me when help was needed. What a great team and I will actually miss them all now we have completed! Thank you Mann Estate Agents #Teamtotton!

Gemma · 26 October 2020

★★★★★ 5/5

Google

Excellent Service and good communication from Clara - many thanks.

Rebecca · 27 September 2026

★★★★★ 5/5

Google

Rose Cottrell is fantastic. She is so lovely and so ready to help. She responds rapidly to any query and put my mind at total ease with regular updates. She went out of her way to get me something sorted so I could apply for schools for my children. Couldn't recommend her more highly.

Abi · 26 October 2023

★★★★★ 5/5

Google

We had a great experience buying a house several years ago where Gina worked hard at making sure the conveyancers were moving everything along. We decided to use them for selling recently and Jack and Chris were fantastic at dealing with some tricky problems. The team are really proactive, professional and friendly - I would always recommend them to anyone selling in the area!PositiveProfessionalism

Isy · 26 October 2022

★★★★★ 5/5

Google

Popped in one afternoon to have a quick nose , Chris approached and was fantastic. Sold us a great house with so much potential and a fantastic first family home. After choosing a house we dealt with Samantha the mortgage advisor and once again Sam went above and beyond with Not just doing her job and getting the best deal but we had so much trouble with solicitors and Sam went above and beyond to get it sorted 10/10

Robert · 27 October 2019

★★★★★ 5/5

Trustpilot

Mann Estate agents in Ashford were…

Mann Estate agents in Ashford were amazing from start to finish Carlton who has been professional and friendly from the start I have been really impressed with the service and positive experience shown by Tony and Carlton who worked extremely hard to help me get the right property and tenancy agreement for me They kept me up to date throughout the whole process and the turn around from viewing to moving in was incredible and I Can’t thank them enough for all their efforts Thanks again

Hayley · 10 January 2024

★★★★★ 5/5

Google

Emily Draper made such a difference to my moving experience and I can't thank her enough. My house move, with a young child, was the result of a relationship breakdown and the kindness and profressionalism she showed me at such a difficult time was so very appreciated. Thank you Emily x

Pippa · 26 October 2023

★★★★★ 1/5

Trustpilot

Worst estate agent (£1200 not refunded)

Worst estate agent, whole company is full of scam (its mortgage advice, solicitor panel). They have taken advance payment of £399 for solicitor search and £798 for mortgage for my potential buy. Later the seller pulled from process and I have asked for refund, but they are not refunding my money. This is worst company in the UK to deal with property, mortgage, solicitor panel.

YR · 6 March 2026

★★★★★ 5/5

Google

Very good agency if you are searching for a new home. From the very beginning, the team was incredibly responsive, professional, and genuinely attentive to my needs. They took the time to understand exactly what I was looking for and presented several great options that fit my criteria and budget. The entire process, from viewing properties to signing the final agreement, was smooth and stress-free, thanks to their guidance and support. I especially appreciated how transparent and honest they were throughout the journey. I highly recommend MANN to anyone looking for a reliable and trustworthy housing agency!

Teresa · 11 October 2025

★★★★★ 5/5

Google

I have just completed our house buying from Mann Totton. I absolutely couldn’t fault the team whatsoever. Jack Proudley was fantastic, giving us updated multiple times a week to keep us in the loop on a complicated transaction, Chris Parnell took over Jack’s updates while he was away and I am sure my house buying process would have been 10 times more stressful if they were not there to help me. Thank you so much

Ellen · 27 October 2019

★★★★★ 5/5

Trustpilot

Hi my name is Anthony ubogu

Hi my name is Anthony ubogu, I recently was almost made homeless, I went to almost all local lettings agency in thanet kent but they were very rude an very unpleasant, then a friend referred me to mann in margate kent, ANDRw cherry and his partner where so helpfull and very very professional and incredibly helpful BIG BIG THANK YOU TO YOU BOTH. MANY THANKS

Ubogu · 11 February 2026

★★★★★ 5/5

Google

I can highly recommend the Lettings team at Mann in Totton, they provide an excellent service and are a pleasure to deal with. They were tasked with finding a tenant for our property and from the very first phone call with Rose I was impressed with the professionalism and friendliness of the office. Emily dealt with the search and did a brilliant job from start to finish. She gave us frequent updates, answered our many questions and she conducted the whole process smoothly and efficiently. We will definitely use them again.

Fiona · 8 August 2024

★★★★★ 5/5

Google

The staff were amazing through our daughter's flat purchase. Kept us up to date throughout the process. Definitely recommend them.

Suzanne · 11 May 2026

★★★★★ 5/5

Google

Many thanks to Chris, Mak & the rest of the team who have delivered a beautiful home that we are very happy with. Great service to meet us at short notice and then were always easy to reach and communicate with throughout. Highly recommended.

Rob · 26 October 2023

★★★★★ 5/5

Google

Great service from start to finish with Mann Totton. Emily and Laura from the lettings team were incredibly helpful throughout the process and made sure that the move was simple, and all of my questions were promptly answered. Thanks again!

Morgan · 17 November 2025

★★★★★ 5/5

Trustpilot

We had a wonderful experience at Mann…

We had a wonderful experience at Mann Countrywide Gravesend. They provided such a personal and efficient service. They were amazing from start to finish, always available and very helpful. Special thanks to Daniel and Lewis who progressed the whole sale. Many thanks to all the team! Would definitely recommend Mann Gravesend.

MISS · 6 January 2025

★★★★★ 1/5

Trustpilot

Horrible experience as tenants

Horrible experience as tenants. Multiple issues beginning from ignoring maintenance requests as tenants to not responding to emails regarding deposit return after tenancy. Even ignored our request for more information regarding extending the tenancy - proceeded to act as if not inquired and upon questioning why, they said that we should've made a request. The agency doesn't communicate between each other and does not provide timely responses to emails and completely ignores questions asked through their website. As tenants cannot really choose the agency, a warning to landlords that the agency is highly incompetent

Sam · 25 July 2025