Mann Totton Sales reviews

★★★★★ 5/5

Trustpilot

Absolutely the best

I cannot thank Mann Estate Agents enough for the incredible support I received during my mortgage process. From the very beginning, they made what could have been a stressful journey feel smooth, clear, and truly manageable. A special mention must go to Neil, the manager, who is simply the best. His professionalism, knowledge, and genuine care made all the difference. Neil was always there to answer my questions, guide me with patience, and ensure I felt confident every step of the way. I also want to thank Shirley, who worked alongside Neil with the same warmth and dedication. Together, they made me feel not just like a client, but like someone they truly cared about. Mann Estate Agents turned what I expected to be a complicated experience into something positive and even enjoyable. I am deeply grateful for their honesty, expertise, and outstanding customer service. If you’re looking for a team who will go above and beyond for you, I wholeheartedly recommend Mann Estate Agents, especially Neil and Shirley.

Andreea · 10 September 2025

★★★★★ 5/5

Trustpilot

Thank you so much to Nick in the…

Thank you so much to Nick in the Sheerness branch for all his help and advice whilst we were moving. Nothing was too much trouble and he was always at the end of the phone to answer questions. Any issues that we had he reassured us and made us feel at ease. If I ever move again I would not hesistate to go back to him. Thank you again.

Stacey · 23 December 2025

★★★★★ 5/5

Google

Having had a bad experience previously while buying and selling, Josh went above and beyond to make sure he handled my purchase personally to the level I needed. I absolutely cannot fault his service - spot on.

Leah · 17 December 2025

★★★★★ 5/5

Trustpilot

I have to give a special shout out to…

I have to give a special shout out to Morgan, she’s been so brilliant at keeping me up to date with my flat purchase. I’m a first time buyer and she’s been so understanding and explains things perfectly if I’m unsure. I can’t thank her enough for sorting things out after the seller was dragging their feet! She’s been a star with chasing and getting back to me with answers. Thank you Morgan!!

Hayleyboi · 31 October 2025

★★★★★ 5/5

Google

Dealt with Laura and was easy and smooth, kept us updated and always responded to emails promptly and called with information and updates.

Louis · 17 March 2026

★★★★★ 5/5

Google

We have been looking for a new home big enough to cater for our big family, after 4 years of searching we found it with Mann. We met Laura at the house and immediately felt this was it, laura was fantastic with us and showed us around and was straight up about everything and approached our needs with a real personal touch, she was great, and worked her socks off to get us the property, even with the owner being abroad she managed to get all things in less than two weeks and we had the keys. Emily from the office helped massively too and we cannot recommend Mann estate agents highly enough. Very professional lovely people.

James · 11 November 2025

★★★★★ 5/5

Google

I just want to say thankyou so much to Mann. Especially Rose from totton. She made me comfortable while I was looking for a house I was desperate despite being new in the country. She was always there to help me when I didn't understand some things. Communication was good. She was always following up to make sure I don't stress while they were doing referencing. She was always there. She is one in a million. I just want to thank all their team they are amazing. I don't want to lie I am satisfied with the services that I got. Thankyou so much Rose for always showing love and care and for your patience. I am truelly grateful. Continue with the good work , keep it up.

Cherelle · 30 November 2023

★★★★★ 1/5

Trustpilot

As a private tenant I cannot recommend…

As a private tenant I cannot recommend any lettings through Mann Countrywide. They are VERY slow to respond to any requests, whether its for repairs or support as a tennant. From my experience of getting any things fixed they often call someone to do the work then leave everything with you to sort out, and dont appear to care about any updates. When we ran in to issues with the landlord selling the property they seemed to stop responding to any requests, and I spent almost 3 weeks trying to get ANYONE in the local office on the phone, and had to head in to be told "Sorry, I have been the only person in the office all week", things like this are not our problem, that is something that the management and head office need to address. I constantly have to chase to see if they are talking to my landlord, but get very nonchaaunt answers and the "We are trying", but if you have not heard back and are actively trying then call me after a week, not have me have to call you.

Michael · 3 July 2026

★★★★★ 1/5

Trustpilot

Charged me a fully managed Service but…

Charged me a fully managed Service but couldnt fulfill the service as had no keys to my property, charged my 10% when it should have been 7%...refunded me after complaint, never visited my property, visited after complaint but never recieved a report. Left them after 1 year had to pay another year upfront as you need to stay with them for 24 months minimum. So ultimately, i paid double for a Tenant find service. Live and learn!

Francis · 20 July 2026

★★★★★ 5/5

Google

Following a terrible experience with a poor Agent and dreadful Tenant we met Ian Trickett for a “full and frank” discussion. Ian was like a breath of fresh air , calm, knowledgable and professional. He assured us of his full support and was true to his word, finding us excellent tenants and helping us deal with the many and various issues that occur as a Landlord. Thank you Ian it’s been a pleasure doing business with you.

Ross · 26 October 2023

★★★★★ 5/5

Google

Many thanks to Rose for helping me to rent my first property! She put me at ease from the very beginning and was so kind and friendly throughout the whole process. She went above and beyond for me and was always there at the end of the phone or email whenever I had any questions and she always got back to me very quickly. I can't thank her enough for helping me through this. She's definately a credit to your company!

Anna · 9 August 2023

★★★★★ 5/5

Trustpilot

good all round service

i have just completed the sale of my mothers bungalow. the Locks Heath branch dealt with work , Both Laura And Lauren were very helpful ,any problems were dealt with promptly and efficiently. Because i live 60 miles from the property they also did some extra jobs for me ,ie forwarding post and checking the heating was working to avoid frost damage. I would be more than happy to use them again. All round, good office, good service good staff, Thank you

Jerry · 26 February 2025

★★★★★ 5/5

Google

We were assisted by Carla and Laura throughout the whole process from viewing the property up to our move in date. We couldn't be more thankful for the smooth and timely assistance. Will definitely recommend Mann Sales and Letting Agents

Era · 11 July 2026

★★★★★ 1/5

Trustpilot

Zero star rating if that was available

Zero star rating if that was available. I have had nothing but stress since moving into a rented property with Mann lettings ASHFORD brunch. They take all your money then treat you like dirt . After around 80 emails and calls and emails of complaints, still nothing is getting fixed or done . Unsafe house, was actually rotten when I moved in . me and my children was left unable to wash for weeks due to water problems and getting burnt. Property was advertised as a detached 4 bed with 2 reception rooms a double garage and a conservatory. What I got was a 3 bedroom . As the landlord has stored his belongings in one of the reception rooms and locked it , he also stored his belongings in the garage with large excercise equipment so I can’t park my car in there . The conservatory fuses do not work and I been told it’s unsafe and the contractor did not know how it passed a safety check . The thermostat is unsafe , I was also left with a kitchen door locked for weeks ( which was a fire escape. )There are also cameras inside and outside the property, which the landlord has access to . I have tried to cover them but still feel uneasy as I have a young son and teenage girls . This is just some of the problems I have been left with . It’s nearly been four months like this , looks like I got to take legal action . Please avoid if you don’t want to end up in a situation like myself .

Stacy · 15 January 2025

★★★★★ 1/5

Trustpilot

Didn’t turn up for the viewing! Left standing outside with broken leg.

Absolutely unacceptable, my poor mother travelled all the way in an uber with a broken foot, to get a call last minute saying oh sorry I was unaware I had a viewing I’ll be there in 10 mins, my mum stood outside the property to get a call later saying they can’t make it so she was waiting outside with a broken foot and wasted her money on Ubers there and back. Rubbish estate agency.. the cheek to make excuses saying they are very busy, we are all busy! It’s your job!

Alicia · 12 May 2026

★★★★★ 5/5

Trustpilot

Catherine Picard

Catherine Picard, Property Manager from the Sittingbourne Branch is responsive, proactive and pleasure to speak with. Thank you Catherine!

Claire · 2 August 2026

★★★★★ 1/5

Trustpilot

Not recommended

My family had rented a house with Mann agency Gravesend for which paid all the fee in advance including rent and deposit. When it comes to day of moving 14th December 2024, we received a call from jay squire (manager) that we can't take the keys since gas certificate is not in place and there might be gas leaking. He was not even sorry while speaking to us. Since we had paid until 14th December to our current landlord who had already rented the room to someone else who was also coming on same day evening 5pm . Even that person came as well. We were panic because we had no place to go. Our moving van were also rented and ready. My sister who was also moving with us she is heavily pregnant and I already have a 4 year old kid. Due to which we all were panic . We visited the office mann properties, what the staff treated and spoke to us very rudely especially Katie Garrett except sales manager( I am not sure if think his name is Rob ) and one more member of staff i think Dan they were the only one who talked to us nicely. Otherwise Katie totally refused to help us and said she can't manage anyone and left us almost homeless. She even said we should go to council to get a house , do you really think they will give us a house in few hours instead of helping those people who are already in queue since years. Renting manager was also not helpful at all. Eventually Katie told us to go out from the office and told us she will call police which was obviously not a solution for atleast us. They closed the office earlier and locked it inside so we had to sit outside in cold with our kid just in hope that they will do something. But no it was just the worst day of life. Then on Monday 16th December when I visited to the office to take the money back jay told he will not give us our full money back even we were not faulty we were ready to move but they were the one who breached the contract . Even I reviewed on Google for it they deleted it as well which was even not including a single word like violence or abusive or something like that. Which is totally against the uk law as well. Kindly choose the good company if you are really looking for a peaceful experience never go to them

SARABJEET · 16 December 2024

★★★★★ 5/5

Google

The whole process has been well managed by Mann in Totton. Our application to rent a property has been handled by Laura and Clara who have kept us well updated throughout and have answered any questions we have had. Definitely recommend

William · 11 June 2026

★★★★★ 5/5

Trustpilot

Excellent service

Andrew Cherry made the process of moving very pleasant and left me feeling at easy, smooth process and couldn’t fault service. Looking forward to using Manns

Tdawg · 29 May 2026

★★★★★ 1/5

Trustpilot

An absolutely dreadful service led by…

An absolutely dreadful service led by incompetent manager(s) who I felt had zero regard for either the sale or the safe keeping of my property. I was very saddened and disappointed by their poor ethics and do not regard them as honest or trustworthy. Senior managers are ill informed, indifferent and condescending. I would never recommend them under any circumstances.

BW · 25 August 2026

★★★★★ 5/5

Trustpilot

Sydney - Mann Woolwich - Patient, Cooperative and Understanding

Sydney from Mann Woolwich was our representative for house viewing. Sydney was very professional, patient and understanding towards us during our house viewing (for the third time). We took our own time to look around and she was really patient throughout the process. When we had queries about a few things inside the property she diligently checked with the sellers to keep us informed. There have been circumstances when we had been delayed to our visit, she was very understanding and helpful.

Jey · 19 October 2024

★★★★★ 5/5

Google

Rented a property through this agency and the speed they got through the process was great, no hiccups and was fairly simple. From viewing the property to collecting keys I was given friendly and professional support. Thank you Emily and Rose for the pleasant experience.

Benjamin · 12 October 2024

★★★★★ 1/5

Trustpilot

Agent was late no apologies rude to…

Agent was late no apologies rude to ourselves and home owner for letting us in said she would ring ! And didnt

Diane · 16 May 2026

★★★★★ 1/5

Google

Very disappointed with the service. Don’t let them trick you as they have done this to me. Don’t believe what they say to you, when you are applying to rent a property. That is my advice. There are better agencies out there.

Monica · 25 November 2024