Trusted Agent profile · Totterdown
★★★★★
422 reviews across 2 platforms
148a Wells Road, Totterdown, BS4 2AG
Greenwoods Property Centre's office in Totterdown, at 148a Wells Road, is rated 4.6 out of 5 across 422 reviews on two platforms, including 210 Google reviews rated 4.5.
Every review we hold for the Totterdown office, from every platform, shown as written. First names only.
5/5
GoogleWe worked with a few people in the process of buying our house, and very genuinely every person was excellent, very personable and knowledgeable, and able to give us guidance and clarity even when the various solicitors weren't making it easy.
5/5
GooglePhil was absolutely brilliant from start to end. We are first time buyers and he put us at ease the whole way through the process. His communication was brilliant. We always felt that he was acting in our best interests. I would 100% recommend working with greenwood’s to anyone.
5/5
GooglePhil and the team were very responsive and accommodating to my requirements, especially when it came to having indoor cats and ensuring I was happy with the pictures and adverts. The communication was frequent, and I felt as though they were working with me to achieve the best outcome.
5/5
Trustpilot110% Customer Service!
We cannot thank the team at Greenwood’s in Whitchurch. They have been absolutely amazing from start to finish of our purchase. Even through hard times of dealing with delays and problems further up the chain away from ourselves they always maintained high service standards, and always kept the communication consistent throughout. The team always made sure they put in everything they could into supporting ourselves through a very stressful time. Thank you Pete and everyone in the branch, we thank you for your patience and understanding throughout the last 4/5months.
5/5
TrustpilotGreenwoods-thoroughly recommend
I bought and sold my first property with Greenwoods. Phil and Chloe were both really knowledgable and guided me through buying and selling my first home with them. After I bought my house, Phil kindly gave advice when I was doing it up as to what would add value to it. When I sold my property, based on the good experience I had buying and afterwards with their advice, I decided to list it with them. Chloe took excellent photos and my property sold with its first viewing with her! Phil has excellent knowledge of the local area which really helped when selling the property. I would thoroughly recommend Greenwoods.
5/5
TrustpilotGreenwoods especially Pete were…
Greenwoods especially Pete were fantastic. Friendly, professional and they were confident that they would sell our house which they did easily. They made me want to buy my house again. They were always willing to chat when I called and chased whoever needed chasing without needing to be prompted. Highly recommend them.
Thrilled that you are happy. Thank you for the review.
1/5
GoogleWas thinking of putting my expensive house on the market with greenwoods wells road. I spoke to allot of members of the community. I found it shocking and appauling of the history of greenwoods the wells road branch. The local foreign community has said, "don't go to them, the bald guy has a wicked hidden agenda to devalue particularly Asian people Houses". Not very nice at all. I'll take my business elsewhere.NegativeProfessionalism
5/5
GoogleThank you! Pete, Sarah and Lewis were always available to help throughout the process and nothing was too much trouble.
5/5
TrustpilotProfessional and efficient
I dealt with Pete in Greenwoods Whitchurch, buying a property. Outshone everyone I dealt with in the process, he was informing me of things my own agent should have told me.Super professional, on point all the time a pleasure to have dealt with him. Thank you
Thank you for taking the time to respond. We are thrilled that your experience was this positive. Wishing you well in the future.
5/5
TrustpilotI have just completed a transaction…
I have just completed a transaction using Greenwoods as the agent for both purchase and letting. I have been very impressed by the professionalism of Andrew and his team. I should add that the top partner of the law firm that was handling my legals (also) noted that Greenwoods were very reliable and they have a long history of property deals in the Colchester area.
5/5
GoogleYou guys were amazing throughout this whole process. It wasn’t an easy chain but your communication and empathy went above and beyond. Thank you to the whole team but a massive shout out to Phil and Pete for all their hard work ☺️
5/5
GoogleGreat service from a friendly team at gilda office
Hey Gary, thank you for the brilliant feedback, great to see you had a terrific experience with Pete and the team.
5/5
GoogleVery professional, from the initial valuation right through to completion, highly recommend
Hi Steve, thanks for the review, really appreciated! All the best in your new home. Rhys & Team.
5/5
TrustpilotGreenwoods Bristol Branch in Whitchurch…
Greenwoods Bristol Branch in Whitchurch was excellent! Can’t recommend them enough the team we’re fantastic throughout our purchase and a special thanks to Pete Lawson. Nothing was ever too much trouble and he consistently chased the chain and kept us updated throughout the whole process. With everything going on during lockdown-COVID the team continued to keep us up to date and I’m sure things wouldn’t have gone as smoothly without Pete and his team!
5/5
GooglePhil, Louise & Chloe were brilliant. The sale of my tenanted property had all the makings of a nightmare but thanks to the Greenwoods team it was really easy. I can't thank them enough for all the hard work they put in and for an easy sell!
Thank you so much for this feedback. We are really pleased that you had a positive experience and took the time to put it into words for us. We wish you well in the future and hope to do business again.
5/5
Trustpilot5 stars for Greenwoods
I would thoroughly recommend Greenwoods. They were in contact with us regularly giving updates and guidance, the staff were all lovely and they made the whole experience as easy as it could be for us. We would recommend Pete especially who was massively helpful to us.
Thank you very much for taking the time to leave a review of our services, we appreciate the positive feedback.
1/5
TrustpilotThis a terrible company both as a…
This a terrible company both as a letting agent and as an estate agent. I let through them and sold my property in Bristol. They never seemed to do what I needed and had to be prompted every step of the way. They were condescending and unprofessional at times. I’m sure they didn’t think I knew the process. In fact I had let properties before and bought and sold various properties across the UK. They over valued my property leaving it on the market to became stale. Not until I lowered it by £50000 did I get any serious interest or offers. It was really hard work to keep having to chase them constantly and has left me feeling exhausted. I would not recommend this company and feel disappointed with the whole service.
Thank you for taking the time to review, we value all feedback and are sorry that you were left disappointed with our services. As you have noted; we both successful let and successful sold your property. In doing so, we were pleased to achieve a sale price in excess of the guide price agreed with yourself. We must acknowledge that we found our business relationship dealings with yourself challenging throughout but, as an agent, we cannot be made responsible for decisions made by tenants and the wider economic climate which includes the housing market. However, we are surprised to read the contents of this review which we feel is not a true reflection of our services, our staff or our business practises. We managed your property for 16 months, before you asked us to sell the property on your behalf. During which time, we never received a written complaint about our services. If you had any concerns during our property management, your desire to allow us to manage it for so long and then decision to instruct us to sell the property on your behalf only adds to our surprise. As you are aware, our lettings and sales contracts state that if you are unhappy with our services at any point, you retained the option to dis-instruct; which you chose not to do at any point. As a business, we pride ourselves on client customer service and would like to reassure you and all of our ongoing clients that this remains an ongoing commitment. If we can help again, we'd be only to happy to help. Wishing you all the very best.
5/5
GoogleMoving house is never easy but from start to finish the service provided by Phil, Chloe and Ryan was truly outstanding. The photos and 3D tour showed our home at its very best. We had a frustrating delay further down the chain before contracts were exchanged but they pushed things along and kept us informed of what was happening.
5/5
TrustpilotThe team at Greenwoods
The team at Greenwoods, in particular Louise, always went the extra mile to ensure that the purchase went smoothly. I would recommend them highly to anyone either looking to sell or purchase a property. High quality, friendly and professional service with excellent local knowledge.
Thanks, great to hear that you are happy with your experience of Greenwoods we make it high priority to go the extra mile for all our clients.
5/5
GoogleRecently purchased a property through greenwoods. Rhys who oversaw the sell was brilliant, always helpful and got back to our questions and calls straight away. He helped chase solicitors which was really needed. Would totally recommend greenwood’s to anyone.
5/5
GoogleGreat experience from start to finish. Phil and his team radiate professionalism. All the team were great but thanks in particular to Chloe for her great attention to detail and to Phil for his highly proactive approach, moving my sale forward when it began to stall. Would definitely choose Greenwoods again.
5/5
TrustpilotAn extremely thorough and professional…
An extremely thorough and professional experience. Having had a not so good experience with another agency, it was so refreshing to deal with a company who made the whole process feel easy. Especially Louise (Totterdown), I couldn’t recommend her enough.
Great review. Thank you for taking the time to review.
5/5
GoogleQuick response on initial interest in the property and any calls to the office were dealt with professionally and with ease! Very good communication links between myself and the seller, and now I’m in my new home!!
1/5
TrustpilotAgent didn't turn up and wouldn't rearrange
Arranged a viewing in Bristol, drove an hour to view the property, after waiting outside for agent for a while I called to find out that the agent in charge of my viewing was not around and there was nobody else available today. They told me they couldn't rearrange the viewing because they were fully booked. Another case of being messed around by people who think they can do what they like.
We are sorry that you have felt the need to review our services in this manner. However, we have checked our system and all of our viewings but have no record of you. As you will already be aware, we have contacted you through the Trustpilot review authenticity system to request more information pertaining to what property you claim to have been viewing and whether it was for renting or letting; so that we can investigate further but, so far, we have received no response. We suspect a case of mistaken identity but if we can help you further, we would be more than happy to assist. Kind Regards The Greenwoods Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Greenwoods Property Centre's Totterdown office has 422 reviews across two platforms: 210 on Google, 212 on Trustpilot.
Greenwoods Property Centre Totterdown is rated 4.6 out of 5 across all 422 reviews, and 4.5 out of 5 on Google from 210 reviews.
Greenwoods Property Centre Totterdown, 148a Wells Road, Totterdown, BS4 2AG.
