Trusted Agent profile · Torfaen
★★★★★
206 reviews across 2 platforms
Lakeside House, Llantarnam Park Way, Cwmbran, NP44 3GA, Torfaen, NP44 3GA
Sage & Co. Property Agents's office in Torfaen, at Lakeside House, is rated 4.8 out of 5 across 206 reviews on two platforms, including 182 Google reviews rated 4.8.
Every review we hold for the Torfaen office, from every platform, shown as written. First names only.
5/5
FacebookSage were absolutely amazing throughout the buying process and chased up solicitors as and when necessary. Carol and Julie at the Risca branch were flexible with second viewings for measurements of the property and always at hand if I had any questions. Would definitely recommend!
Thanks for much for your kind works Cerys! It was a pleasure to work with you, we hope your settling in nicely to your new home!
5/5
GoogleI would recommend sage as an agent. Very professional. Helpful and passionate. Nicola was so helpful. Nothing was to much trouble. You can't go wrong with sage best agent ever I would give them 5 stars Mrs Rogers
Hi Elaine, thank you so much for such a lovely review! We are glad you are happy with the service the Sage & Co team have provided and we wish you all the very best!
5/5
GoogleDealt with Megan throughout the course of my application. She was always courteous, returned my calls almost immediately and reassuring. Absolutely wonderful experience from start to finish. Very glad to be a tenant with Sage now!PositiveResponsiveness, Quality, Professionalism
Hi Clare! Thank you for your kind words. We hope you settle well into your new home and if you need anything let us know. Always here to help!
5/5
GoogleVery straight forward process from start to tenants moving in. Staff always helpful and get back to you promptly.
Thank you very much for the review Amanda! It is much appreciated.
5/5
FacebookAbsolutely fantastic company. Carol and the team in Risca are simply brilliant at what they do. Very personable, approachable and worked tirelessly updating all parties involved in my sale. I can't praise them enough... An absolute must for anyone buying or selling!!
Thank you Phill, it’s been a pleasure helping you sell! All the very best for the future, and in your new job! 😊
5/5
GoogleMassive thank you to Steve, Claire and the team for the support. House on the market, within 5 days had 13 viewings booked in and an offer after the first day of viewings above asking. From on the market to completion in 4 and a half weeks. Thank you so much for the support and by far the cheapest estate agent and the most reliable service.
5/5
GoogleAlways professional and responsive. Great to deal with. If you are considering letting a property look no further. Highly recommend.
Thank you for your review and for choosing us to look after your property!
1/5
GoogleAs im looking for a house i have notifications on for newly listed houses on the market, see one that comes up that looks good... So my girlfriend (as i'm in work) tries to contacts Sage & Co within an hour of the ad being posted, (probably being the first or second person to contact them about the property) constantly ringing and ringing all day but no answer, even leaving answer phone messages but no returned calls or anything! In a few days my girlfriend calls them to see if she can arrange a viewing but somehow they're fully booked for two days of viewings... You have literally one job and when people are interested in your houses you don't want to answer the phone to them? Or even give them a call back? No doubt there's a few people sat in their office but refuse to answer the phone all day... Absolutely pathetic Exactly how not to run an estate agents!
Hi Rhys, I have read your review and I would like to offer you and your girlfriend, my sincere apologies. I will look into your complaint immediately. Could you please provide me with your partners name to enable me to go through the call log. At the time of replying to you I cannot find any un answered voice mails, this is not to say that we haven't had a message, I need to find out why your partner wasn't called back. Regards Steve Sage If you would like to speak with me directly to enable me to action this straight away, I am on 01633 838888 opt1 We are disappointed that you feel you have not had a positive experience with us. We have reviewed our phone system and emails thoroughly, and we cannot seem to find any missed calls/voicemails or email enquiries that have not been addressed or with your name on them. We pride ourselves on not missing any opportunities, as well as providing high quality customer service. Unfortunately on occasion we are extremely busy, however we endeavour to respond to all call backs and emails. Can you please contact us on cwmbran@sageandco.co.uk and advise us on which property it is that you were looking to view, or provide us with your girlfriend’s name so we can fully investigate this.
1/5
Googlevery annoyed steve was coming to market property on thursday after coming for valuation earlier; we had to cancel few times due to unforseen problems; but receptionist made the appointment for thursday then steve phoned us up demanding a key when he well knew i had to be there to do the viewings as i have ocd he told me i couldnt be there i could go after i told him in the begining i had to do viewings myself and he agreed and then today because i wont agree to hand over a key on thursday he canceled appointment thank you so much sage and co just what i needed thank you for building me up and letting me down complete waste of my time
Hi Karan, We are suprised and disappointed to read your review. All we respectfully asked to be allowed to carry out any viewings for you, the reason for this being that you failed to arrive for four seperate appointments - booked by yourself. We in all good faith and good conscience could not risk this happening with viewers / prospective purchasers. To have multiple viewers calling us, disappointed and perhaps angry, asking why no one was there to let them in. We are sorry that this has upset you, but we take great care and pride in what we do and with your failure to turn up for numerous previous appointments causes us cause for concern. We wish you all the best with the sale of your house.
5/5
FacebookMassive thank you to Steve, Claire and the team for the support. House on the market, within 5 days had 13 viewings booked in and an offer after the first day of viewings above asking. From on the market to completion in 4 and a half weeks. Thank you so much for the support and by far the cheapest estate agent and the most reliable service.
4/5
GoogleJames was very pleasant ,gave us good information,very smart,wanted our feedback,the nicest person we've come across selling properties.
Hi Rachel, Thank you so much for your lovely review!
5/5
FacebookAs a landlord, I am really pleased with the level of service provided by the staff at Sage&Co. Nothing is too much trouble, communication is prompt and I am more than confident that with them acting as Agents, renting out my property will be a smooth process. Tenants were found, security checks complete and moneys arranged swiftly and professionally. Would highly recommend using them and am looking forward to them managing my property rental. Thanks for making the process so simple. Thumbs up from me.
5/5
GoogleFrom beginning to end, Sage and co were punctual, professional, helpful and very communicative. Having three recommendations I looked into, Sage and co were by far superior. James especially provided an excellent service; Nicola too. Highly recommended for house sales and purchase.
Hi Louise, thank you for your lovely review.
5/5
GoogleWe had great communication and updates from Nichola as well as the rest of the team at Sage & Co. They have been brilliant from the first day (viewing) up until completion. Thank you all
Thank you Tean for the lovely review, enjoy your new home
5/5
GoogleExcellent service throughout. Staff were very friendly and knowlegable, keeping us upto date regularly. Would highly recommend.
5/5
GoogleI would like to thank Sage and Co for selling our property. All the team were amazing from start to finish , from viewing feedback right through to completion . I would highly recommend to anyone looking to sell .
Thank you for the lovely review
5/5
GoogleWe've had the pleasure of engaging with Sage & Co, and they have been great to work with. Knowledgable, quick communication turnaround and helpful. We've always felt that we're not getting any sugarcoating, but plain and honest perspectives and views, yielding realistic expectations.
Hi Staffan, Thank you very much for your review.
5/5
GoogleQuick and easy to work with. Helped in everything I asked for. Very polite and helpful in all aspects
Hi Alex Thank you for the lovely review
5/5
GoogleI bought a property through Sage and whilst not their client in any formal sense, I was so very impressed with the service they provided. The purchasing process was protracted and staff (Nicola in particular) were incredibly responsive, professional and proactive. I didn’t have to press them at all, they were always one step ahead, and so very friendly and helpful. I can’t recommend them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Thank you ever so much Angela, it has been a long process for you but we finally got there! It has been a pleasure working with you and we are always here if you need anything else in the future! We hope you settle well into your new home!
5/5
GoogleAbsolutely wonderful, completely hard working, following up on my behalf dealing with issues and coping with an O.A.P. MANY THANKS
Thank you or the lovely review, enjoy your new home
5/5
GoogleA professional and friendly service, in particular from James and Nicola who supported me through the sale of my house. A well-established and experienced team, who are realistic in their valuations, and don't put pressure on you for the business. Overall an excellent service!
Hi Sharon, thank you very much for your lovely review. Please do not hesitate to contact us if you need anything in future. Always happy to help!
5/5
FacebookThe team at the Risca office was excellent. Finally found a buyer for my property after many months with little interest with other property agents.I was kept informed at each stage making the process stress free. Thanks to all concerned.
5/5
GoogleFantastic service from start to finish, professional and efficient. Nothing was too much trouble. A special thank you Nicola who went above and beyond to help.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the lovely review it was a pleasure working with you, good luck in your new home!
5/5
GoogleFriendly and prompt service. Everything was sorted out easily.
Hi Stephen Thank you so much for your review. We hope you settle in well to your new home.
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