Trusted Agent profile · Torbay
★★★★★
182 reviews across 2 platforms
109 Union Street, Torquay, TQ1 3DW, Torbay, TQ1 3DW
Miller Countrywide's office in Torbay, at 109 Union Street, is rated 3.5 out of 5 across 182 reviews on two platforms, including 113 Google reviews rated 4.5.
Every review we hold for the Torbay office, from every platform, shown as written. First names only.
1/5
Trustpilotpoor
Currently advertising with them. Poor. Lack of Comms. Always unable to attend viewings. Complaints process doesn't work. Social media advertising doesn't work. Given opportunity to rectify, nil response. Director response doesn't work.
1/5
GoogleI had the very unfortunate experience of speaking with Lucy yesterday about the possibility of renting in Torquay. Not only was her manner abrupt and rude to the extreme, but also condescending and cruel. I felt totally deflated as a prospective client and will certainly never contact your company ever again. Hugely disappointing.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lisa, Customer Relations.
1/5
GoogleVery quick to take your money, painfully slow at giving it back. I had multiple missed calls in one day when they wanted money to update the tenancy agreement. But now, it's been almost a month since the tenancy agreement ended and we still haven't had our deposit back. It took 2 weeks for them to get hold of the landlord and confirm that we'd be getting our full deposit back. On that same day, we replied to their email with the account details for them to send the deposit to. Another 2 weeks have passed since then and they still haven't given our deposit back or even contacted us at all, despite us asking for an update. They're not answering any phones due to Covid so we're stuck waiting for them to email us back, which is not happening. Extremely unprofessional.NegativeResponsiveness, Professionalism
Hi Elly, Please contact us via review@countrywide.co.uk so that we can look into this matter for you. Kind Regards, Scott @ Customer Relations
5/5
GoogleAll of the staff were extremely friendly and helpful, especially Lucy and Laura who left no stone unturned and were willing to help with any query that I had. Excellent service from excellent friendly staff.
Thank you Adam for your 5* review! I will of course make sure our local team are made aware of your kind words. Kind regards, Scott
5/5
GoogleNathan has been absolutely brilliant through our whole moving process from the very beginning right through to after we moved. We couldn't have asked for more.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI’ve unsubscribed multiple times to…
I’ve unsubscribed multiple times to mailing list but I still get emails each week. I also get multiple unwanted calls.
1/5
GoogleA truly horrible place to deal with. Clearly chop and change how they behave towards people from certain areas. As we were new people to the county we were unaware that the building we were moving into was not in a great area or a nice block of flats and we were treated with nothing but disrespect, bullying and nasty tempers from everyone we dealt with there. I would never recommend or use millers in the future anywhere in the country and I know we were not the only people treated like this. Complaints to head office fell on deaf ears so a total waste of time. Just a truly horrible experience all round.
Hi Niamh, I'm very sorry to hear this. If you would like us to look into the matter further, please provide any details to review@countrywide.co.uk. Kind regards, Mike.
5/5
GoogleThe team from Torquay Branch have gone above and beyond helping my friend sell his flat. They have been patient, understanding and showed nothing but kindness towards his anxiety issues, we have never felt rushed or under pressure and would highly recommend them to all friends and family. My mum has also sold and bought with them and she to found there service the best in the Bay. I dealt mostly with Natalie and she is a full credit to your team!
Thank you Amy for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thank you for the recommendation. Best wishes, Lucy.
5/5
GoogleThe team at Miller Countrywide sold my property via auction. They worked tirelessly, provided effortless, friendly and clear communication, and couldn't be more helpful. Clearly people who are passionate about what they do and really know their stuff. A huge shout to Lucy and Cheryl whose work has been outstanding and couldn't be more pleased with the results. I wouldn't hesitate to recommend them and certainly if I was ever in a position to buy or sell again they would be my first call. Well done and thank you.
Thank you for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Gemma
4/5
GoogleLucy is always efficient & helpful. Nathan is also efficient, helpful & all the things a good agent should be. Very impressed,.PositiveResponsiveness, Professionalism
Thank you for your 4* review!
1/5
GoogleWorse experience I had. They gave me wrong information and l lost money. They were racist. Disappointed
We at Countrywide strongly refute any allegations of racism, we are proud to be a diverse and inclusive company. If you are unhappy with your experience, we would ask you to contact us so we can discuss this with you via our compliance team review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.
1/5
Trustpilot-1 if I could
-1 if I could Please can a manager contact me before I have to take legal action. The Local branch is useless and have left us over Christmas with disabilities in our household with serious maintenance issues. I need it done no one will listen no will pay for it, its making us iller and no one at millers cares. I'm contacting my local mp, shelter and legal advice if nothings done. Im sick of being ignored because I rent
1/5
GoogleSo disappointed and dissatisfied. My house was on the market with Miller Countrywide for 6 months. I can trace every viewing I had back to a telephone call I made into the office to ask what was going on. Miller Countrywide clearly operates a policy of low resource input into selling houses. They would rather hope a property sells itself so they can get the maximum return for the smallest amount of effort. Even simple things like responding to emails or getting back to me when they said they would escaped them. It's no wonder estate agents get such a bad name. Avoid like the plague
Good morning, I am sorry that this was your experience but thank you for taking the time to leave this feedback. If you would like to go into more details regarding your experience, in the hopes that we could improve in the future, please send me an email at review@countrywide.co.uk. Kind Regards.
5/5
GoogleBy far the best estate agent I’ve ever dealt with, exceptionally helpful, very kind and over all just a good experience dealing with millers 5* highly recommended
5/5
GoogleI was originally dealt with by Lucy. I had to move in within two weeks and I was out of the country for one of them. Lucy sorted everything out perfectly whilst I was away and passed it on to Laura for my move. Laura moved me in without any issues and any problems I had when I'd moved in she dealt with well and very quickly. Much better experience than with previous agents.
Thank you Tom for your 5* review! I will of course make sure our local team are made aware of your kind words. Kind regards, Scott
5/5
Googlei’m a first time flat renter and sam has been so helpful and lovely with helping me find a place :)) so so happy thank you sam!!!
Thank you for your glowing 5* review Daisy. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
1/5
TrustpilotConditional Selling
Would not allow us to view a property without providing proof of funds to purchase - just to view, not when making an offer. Funny how this only came up when they were plugging their mortgage services and were desperate to book an appointment. Company interests above those of the seller and buyer. If you are thinking of selling with this company, just think of all the buyers they won’t allow to view your home. Can’t be in your best interest can it?
5/5
GoogleI had a great experience with Miller Countrywide Torquay during my recent flat purchase. The entire team, with a special shout-out to Charlotte, went above and beyond to make the process smooth and stress-free. Charlotte's professionalism and unwavering helpfulness were truly commendable.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic agent, always friendly and welcoming, Cheryl has a great team, lovely lettings Lucy and Simone you are brilliant, thank you also to Caitlin, Charlotte ,Holly , Nathan , Samantha and everyone at the Torquay branch , a pleasure to do business 😀 …
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotWould not recommend Miller Countrywide
Would not recommend Miller Countrywide. Unlike most Estate Agents they do not complete the Memorandum of Sale in-house. Consequently you can add 2 weeks to an already ridiculously long exchange/completion
5/5
GoogleSam found us this amazing property, got a us viewing straight away, was highly professional and could not have done it without Sam!!! He’s absolutely wonderful and lovely!!!
Thank you for taking the time to share your experience and for your wonderful 5* review Jess! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotFALMOUTH BRANCH ARE THE WORST LETTING AGENTS OUT THERE. AVOID AND DO NOT USE
FALMOUTH BRANCH IS EASILY THE WORST LETTING AGENTS IN THE UK. INCOMPETENT STAFF, NO IDEA OF CUSTOMER SERVICE, NEVER REPLY TO EMAILS OR CALLS. JUST AVOID AT ALL COSTS. I CANNOT STRESS HOW AWFUL FALMOUTH MILLER COUNTRYWIDE IS FOR LETTINGS. IF I COULD HAVE GIVEN THEM ZERO I WOULD HAVE
1/5
TrustpilotScum
Scum! In a nutshell, they'll say what they need to until they have your money and then you don't exist. Estates agents remind me of politicians, lying, sleezy and generally not nice people. They all take money for doing nothing and the world would be a better place if they all just disappeared, a bit like they do after taking your money.
5/5
GoogleI put my property in the hands for the torquay branch to sell for me. What a good decision!! Sold within a few weeks! They kept me informed every step of the way and are on the case everyday to help make sure completion is speedy and as least stressful as possible. Highly appreciated and recommended.PositiveResponsiveness, Quality, Professionalism
Thank you for your fabulous recommendation and 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miller Countrywide's Torbay office has 182 reviews across two platforms: 113 on Google, 69 on Trustpilot (across the whole business).
Miller Countrywide Torquay Sales is rated 3.5 out of 5 across all 182 reviews, and 4.5 out of 5 on Google from 113 reviews.
Miller Countrywide Torquay Sales, 109 Union Street, Torquay, TQ1 3DW, Torbay, TQ1 3DW.
