Trusted Agent profile

Miller Countrywide Torquay Sales reviews

3.4

★★★★★

184 reviews across 2 platforms

109 Union Street, Torquay, TQ1 3DW, Torbay TQ1 3DW

Miller Countrywide's Torbay office at 109 Union Street is rated 3.4 out of 5 across 184 reviews on two platforms, including 113 Google reviews rated 4.5. The 71 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.5 / 5

113

Reviews on Google

This office

Trustpilot logo

71

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Torbay office, from every platform, shown as written. First names only.

5/5

Google

I recently moved into a property & Sam was lovely, very professional and polite during viewing & moving day, Lucy was also a great help and was always happy to help anytime I phoned up. They were both great with updates and would be happy to answer any questions I had throughout the moving process. Recently had a problem with the property & they were very quick to sort this the same day! Brilliant & friendly team ☺️

Tamsin · 23 October 2024

Agent replied · 24 October 2024

Many thanks for your outstanding 5* review and your generous comments Tamsin. Best wishes, Lucy, Customer Relations.

5/5

Google

My partner and I had a great experience letting our new flat. We were feeling defeated after trying to schedule viewings with other agencies in the area only to be told that there were no viewings available. When we called Miller Countrywide about a property, the customer service was top notch, and we were booked for a viewing the next day. Sam was our letting agent and he was great. He was so helpful and genuinely friendly. It was easy to communicate with the agency and they were prompt with getting us into our new place. Overall, it was just a great experience.

Natalie · 26 July 2024

Agent replied · 24 October 2024

Thank you for leaving us your superb 5* review and thank you for your kind words Natalie. Best wishes, Lucy, Customer Relations.

5/5

Google

5/5 stars for the miller’s team especially Sam and Lucy! They are the 2 people that dealt with our move , they made us feel at ease and made our move as easy as possible. Thankyou Sam and Lucy, Ruby and Saskia:)

Ruby · 9 November 2025

Agent replied · 23 November 2025

Thank you so much for your amazing review! We are thrilled to hear that Sam and Lucy exceeded your expectations and made your move stress-free. We are lucky to have them on our team. Wishing you all the best in your new home! Kind regards, ,Maggie, Customer Relations.

1/5

Trustpilot

Awful experience

Awful experience. They kept losing my details. Finally booked a property valuation, but then no-one bothered to turn up. Instead of apologing for wasting my time they described it as a "miscommunication", did not offer to come out that day or the day after, but in a week's time. If they don't want the chance to sell a beautiful cottage with a large garden and awesome views they clearly aren't going to make any effort to sell a property. Lucky escape - but a huge waste of my time.

Jenny · 20 August 2026

5/5

Google

Brilliant team at Miller Countrywide Torquay! Jessica, Tullula, and Celena are a breath of fresh air. Jessica was professional and honest when valuing our home, and Tullula’s positivity and knowledge really stood out. Celena, the mortgage adviser, was fantastic, genuinely caring and passionate about finding the right deal. They’re a young, hardworking team with real energy and integrity, exactly what you want when selling your home!

Tom · 9 November 2025

5/5

Trustpilot

Great agency.

I cannot fault the team at Truro/Redruth Miller Cointrywide, they are efficient, clear and very supportive through all aspects of moving house. The young girl Abi is amazing at what she does, very understanding and caring. We couldn't have asked for a better service whilst finding our way. Great job everyone.

Sheila · 16 March 2026

5/5

Google

I have had two lots of dealings with Miller Countrywide, Torquay. The first was around five years ago, when at that time, these Letting Agents did leave somewhat to be desired. However I am now involved with them again as Letting Agents for a Flat in a different part of Torquay and I have nothing but praise for them, especially for Lucy Vans-Colina whom I have dealt with the most. The staff at Miller Countrywide have shown kindness and professionalism, as well as a firm resolve to overcome any problems that have arisen whilst becoming a Tenant of theirs once again. A small amount of work has been required in respect of the Flat I am moving into and without any delay Lucy very kindly got hold of the Firm of Contractors that Millers use and the Contractor who visited the Flat was very polite, competent and reassuring. All in all I am very pleased to be involved with these Letting Agents as one of their tenants. May they go from strength to strength.

Mike · 25 October 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

Lucy and the team have been brilliant thought our time from beginning to finding out we have been offered a property. They walked us through every step of the process with kindness and complete professionalism and if we had any questions of didn't understand anything they were right on the end of the phone eager to help. High recommend Miller sales to anybody who is looking in these difficult times to aquire a home. Once again thank you all. Darren Williams.

Darren · 25 October 2023

Agent replied · 24 October 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Google

I cannot praise Miller , particularly Sales , enough. My Aunt and I had been searching for our future home, without success. We decided to walk to a Road we had always liked and Aaron was coming out of a property there . He could have said to ring the office, but no , this is an exceptional young man . He took the time to take all our details, what we needed the house to have , and said he'd be in touch. The very next day , as promised, he sent over property details , kept in touch making courtesy calls to see how we are and how our search was progressing. We would not go past Miller in Torquay. Miller are extremely lucky to have him , he's not a typical estate agent, he has integrity, which is extremely rare.

Jennifer · 25 October 2023

Agent replied · 24 October 2024

Hi Jennifer, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

5/5

Google

What a phenomenal service from Miller and Countrywide in Torquay. I was truly impressed by the expertise and quality of service. Lucy has a wealth of knowledge and was able to advise on every aspect of the lettings process. As well as showing professional competence, Lucy and Simona are highly personable and went out of their way to make life easy. I’d recommend Lucy and her team to anyone looking to have a positive experience with an estate agency. Many thanks.

Phoebe · 25 October 2023

Agent replied · 24 October 2024

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Recently moved into my rental through Miller. Both Sam and Lucy were incredible throughout the whole process,kept me well in the loop with what was going on behind the scenes during my application to ensure I was never left in the dark throughout. Everything was stress free and went through with ease. Can’t thank them both enough!

Dylan · 23 October 2024

Agent replied · 24 October 2024

Thank you so much for your wonderful 5* review Dylan! We're thrilled to hear that Sam and I could make your move stress-free and seamless. Best regards, Lucy, Customer Relations Team

5/5

Trustpilot

ethical, communicative and person centred company

My experience with every estate agent from Miller countrywide in Falmouth has been fantastic, I originally viewed a flat with them which they held onto for me for weeks, stayed in contact during this process and then were kind enough to negotiate with the landlord with another flat, direct me to the correct location over the phone and reorganise a missed viewing the same day. Thank you Dayna, Cian and James for all of your time and effort.

Bea · 29 January 2025

5/5

Google

I have had two lots of dealings with Miller Countrywide, Torquay. The first was around five years ago, when at that time, these Letting Agents did leave somewhat to be desired. However I am now involved with them again as Letting Agents for a Flat in a different part of Torquay and I have nothing but praise for them, especially for Lucy Vans-Colina whom I have dealt with the most. The staff at Miller Countrywide have shown kindness and professionalism, as well as a firm resolve to overcome any problems that have arisen whilst becoming a Tenant of theirs once again. A small amount of work has been required in respect of the Flat I am moving into and without any delay Lucy very kindly got hold of the Firm of Contractors that Millers use and the Contractor who visited the Flat was very polite, competent and reassuring. All in all I am very pleased to be involved with these Letting Agents as one of their tenants. May they go from strength to strength.

Mike · 9 December 2022

Agent replied · 8 December 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy.

5/5

Google

I used miller and countrywide for a shared ownership property purchase, they were fantastic from the start. Although the purchase didn't go ahead Cheryl was so supportive all the way through. Fantastic communication and so friendly made anything that was tricky so much easier. Great work from you all. When I decide to search for my next purchase I will definatly be coming to miller first.

Jodi · 25 October 2023

Agent replied · 24 October 2024

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I had the best experience with the agency, we were looking to rent for my friends, Lucy helped us to find a beautiful home for them, Lucy was extremely kind and professional, explained everything very clear. Lucy is a big asset to this company, in my opinion, definitely recommend Lucy to everyone who is looking for a new home. ⭐️⭐️⭐️⭐️⭐️ for Lucy

Danielle · 25 October 2023

Agent replied · 24 October 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

Nathan Hayman-Farrand has been very efficient and helpful in processing temporary accommodation for us on a very tight timescale. He and the team showed great empathy when we were in a very difficult situation with our housing transaction going wrong and potentially leaving us homeless. Nathan kept us informed at all times and went the extra mile to ensure a happy ending. We are indebted to him. Potential Clients - you will be in safe hands with NathanPositiveResponsiveness, Professionalism

Michael · 25 October 2021

Agent replied · 24 October 2024

Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

I was helped by Lucy and Sam at miller countrywide and they were so helpful and still continue to be during tenancy. I found the experience very easy and relaxed and the estate agents are lovely.

Chloe · 22 December 2024

Agent replied · 8 December 2024

Many thanks for the great 5* review and your kind words Chloe. Best wishes, Lucy, Customer Relations.

5/5

Google

Absoloutely amazing estate agent, thoroughly recomended. Natalie is a highly professional valuer with an absoloutely brilliant eye for the detail of all aspects of property in the area. Cheryl,Lucy and Emma were also incredibly helpful and knowledgeable on every level. Mortgage service in branch also excellent. My family has been involved in property in London, Lincoln and the South east for over 40 years and I am.now looking in the Devon area for beautiful character properties and Miller Countrywide are simply the best ❤lovely❤😍

Samuel · 25 October 2020

Agent replied · 24 October 2024

Thank you for your glowing 5* review of our dedicated team. It is always great to read such positive reviewsfrom our clients. Best wishes, Lucy.

5/5

Google

Super easy to arrange a viewing with. Sam has been a complete legend throughout the entire process, and the little welcome pack was a cool bonus to us moving into our dream house.

Nay · 22 November 2024

Agent replied · 23 November 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Absolutely amazing! Sam, Nathan and Lucy went above and beyond. Highly recommend.

Tayla · 1 August 2025

Agent replied · 8 October 2025

Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I had the pleasure and privilege of being helped and supported by Laura Stuart. The factors leading me to require the support of Miller were due to my relationship ending badly and Laura was very sympathetic to my situation. I also have ADHD and sometimes my lack of attention and patience can be difficult for others to deal with. But not Laura. She had lorry loads of empathy, patience, understanding and professionalism. She made a usually negative experience for me a very positive one. Because of that it's made the whole process a positive one for me. Thank you Laura. You helped restore my faith in myself and you're a breath of fresh air.

Dan · 26 October 2019

Agent replied · 24 October 2024

Thank you Danny for your 5* review and kind comments. I'm pleased to hear that Emma provided you with such great service. All the best, Mike.

5/5

Google

I have just sold my flat with millers which was on the market for 2 years with 3 other agents. 2 sales previous fell through which was when we thought we would try millers. Within less than a week we had a offer we were happy with. Cheryl was very helpful and profession throughout the whole process and even when we did come across a couple of issues she was very quick to sort these out. I would definitely recommend millers. 5 star service!

Nikki · 26 October 2019

Agent replied · 24 October 2024

Wonderful to read Nikki that our team at Miller Countrywide, Torquay, have been able to achieve you a sale within a week! It is great to read that you have experienced a very helpful and professional service throughout and that you would definitely recommend our team to others. Thank you for your 5* review! Kind regards, Scott

1/5

Trustpilot

Unprofessional Estate Agents

We had cause to use use them to view a few properties & we put an offer in one but they sat on the offer 😕 & up sold it previous people whom seen it months ago & we had offered asking price

Lana · 20 August 2026

5/5

Google

We recently had a brilliant experience with Miller Sales And Lettings when looking to buy our first home. The staff have honestly been great. We recently viewed a couple of properties with Nicky and she was fantastic. No BS like you receive with almost every other estate agent. Just good, honest advice from a friendly face who you feel really cares. Thank you to the team. You've all been amazing!

Jack · 21 January 2025

Agent replied · 22 March 2025

Many thanks for your marvellous 5* review Jack. Best wishes, Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Miller Countrywide's Google reviews

Questions about Miller Countrywide Torquay Sales

How many reviews does Miller Countrywide Torquay Sales have?

Miller Countrywide's Torbay office has 184 reviews across two platforms: 113 on Google, 71 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Miller Countrywide Torquay Sales's rating?

Miller Countrywide Torquay Sales is rated 3.4 out of 5 across all 184 reviews, and 4.5 out of 5 on Google from 113 reviews, checked 9 October 2026.

Where is Miller Countrywide's Torbay office?

Miller Countrywide Torquay Sales, 109 Union Street, Torquay, TQ1 3DW, Torbay TQ1 3DW.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.