Miller Countrywide Torquay Sales reviews in Torbay

★★★★★ 5/5

Google

We were shown 2 properties by Caitlin on the 4th February and I would like to express our thanks at the wonderful experience. I would even go as far to say that it is the best experience of a viewing we have had and that is saying something as we have purchased a number of properties in our time. Nothing was too much trouble, she was friendly, professional and went out of her way to answer all our questions getting back to us in record time for anything she too away. Fabulous customer service skills all round.

Amanda · 25 October 2023

★★★★★ 1/5

Trustpilot

Unreliable, untrustworthy and probably unlawful

We approached Miller Countrywide in Truro to view a property.As expected they asked for our buying position before arranging a viewing, but then shockingly expected us to send all our financial information to them by email before they would allow a viewing to take place. That is just to to view a property, not make an offer, and an expectation that we would send bank statements to them by unsecured email.I refused and noted I considered their information collection to excessive and therefore probably unlawful under GDPR. The person I was talking to stated that this was their Covid policy and that she would get her office manager to call me back on Monday.1 month later we have still not been contacted by them.So as a buyer if you wish to use a company that will demand excessive information from you and expect you to risk your information being used fraud just to view a property, use Miller Countrywide.As a seller, if you are happy to have your property excluded from viewing by a cash buyer due to your agent probably acting unlawfully, use Miller Countrywide.For me, I will never use a company that not only wishes me to place my banking details at risk for no valid reason, but in response to a promise to call me on Monday to justify their actions still has not contacted me a month later.

Jason · 2 March 2022

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service Lost all the keys to property. Set up a utility service without permission or paperwork leaving me a bill of £500 even though property was vacant for a year. Customers service not helpful. I would strongly advise against using this company whether it be for rental or sales.

Karen · 30 January 2026

★★★★★ 5/5

Google

Huge thanks to Sam for getting us in our first home with excellent service.

Mareks · 26 July 2024

★★★★★ 4/5

Google

Simona is always very insightful, friendly and helpful, always willing to go the extra mile. Always a pleasure to work with her and the team at Miller.

Nicky · 25 October 2023

★★★★★ 5/5

Google

Amazing service! The whole team are very knowledgeable and go above and beyond to help. Special thanks to Lucy who has been brilliant. Highly recommended Miller Sales

George · 25 October 2023

★★★★★ 5/5

Google

We highly recommend this agency. Nathan was very helpful during our relocation and kept us up to date during our move. Both Nathan and Lucy were very responsive to our questions, we are very happy with the property we are renting through Miller Countrywide :)PositiveResponsiveness, Professionalism

Murat · 25 October 2021

★★★★★ 1/5

Trustpilot

Sleazy, Tacky Tactics

I have received several mailshots from this estate agent. All are unsolicited. In order to stop these unwelcome mailings I have to contact a third party- editmy info- and give my full details, including my email address. No doubt this will then lead to more unwanted rubbish. I appreciate that Miller has many poor reviews and no doubt is trying to increase business, this is not the way to achieve this! Should I wish to move house in the future they can be sure that I would not consider using them.

Lily · 25 January 2025

★★★★★ 1/5

Trustpilot

Recently rented a property from the…

Recently rented a property from the Truro Office for 18 months, never had a property inspection or visit, huge amount of maintenance issues but the out of hours contact system is dysfunctional and not fit for purpose. Telephones rarely answered and gets diverted to other branches often told they are on the phone when actually the person you may need to speak to is not working on the day. Property owner makes false allegations of damages and staff dealing with the matter were unhelpful, rude and abrupt - clearly having the Landlords side who is their customer. Worse agent I have ever used.

Martin · 15 January 2025

★★★★★ 5/5

Trustpilot

Ketan at Falmouth

Ketan was amazing for me throughout my experience. Always helpful and a genuine person. Felt like he was always invested in me getting my house. As I’m a first time buyer I had very little knowledge on how this works but Ketan was knowledgeable and supportive.

Tom · 6 June 2024

★★★★★ 5/5

Google

I had Simona from the Torquay branch round for a property check today, she was really nice & friendly, it didn't take long at all. I have been renting through Miller for nearly 8yrs now & every visit they have been lovely & if I've ever had a problem they are always at the end of the phone & have sorted it out straight away. Best company i have ever rented through.

Amy · 25 October 2023

★★★★★ 5/5

Google

Simona was excellent in viewing a property to let on Barewell Road. Excellent rapport and knowledge of property. Unfortunately, the property was not big enough for my family, but would make someone an excellent home.

H · 24 November 2022

★★★★★ 5/5

Trustpilot

Fantastic staff very helpful…

Fantastic staff very helpful understanding always ready to advise and listen and understand and explain everything

Carol · 12 August 2026

★★★★★ 1/5

Trustpilot

UNPROFESSIONAL AND MISLEADING

My dad is 81 and has cancer and sold his house through Miller. The information regarding how the invoice was calculated was misleading as he believed it was a % of the price sold and not a fixed price as it is usually the case. Nothing was mentioned at the meeting to suggest a fixed price. Also found out that one of the employees had an interest in the solicitor suggested. The main concern was the cavalier attitude they demonstrated to somebody who was vulnerable and living alone, hundreds of miles from family. On one occasion the house was left unlocked and the garage wide open after a visit and on a more serious note the agent allowed a purchaser to take photos of valuable items in the property and only on alerting them did they visit them to remove them from the purchaser's laptop. We have a made a complaint on these and other issues but have been underwhelmed by their response. They are investigated themselves and therefore, it is not independent.

Georgina · 1 October 2024

★★★★★ 5/5

Google

Somona has been amazing from our viewing of the property to moving in Thank you very much

Paulamaria · 25 October 2023

★★★★★ 5/5

Google

Simona and Lucy were really nice and made the process of moving much easier for us thankyou

Andre · 25 October 2023

★★★★★ 1/5

Trustpilot

Unbelievably high fees

Miller Countrywide Lettings have had a reputation for a number of years for obscenely high fees for tenants, and poor service for both landlords and renters. I can't comment on the landlord or sales experience but, as a prospective tenant, I'm appalled. I recently viewed a property through my local Miller office, and the individual agents were pleasant to deal with and not too unprofessional (excepting a certain evasiveness about fees, which they claimed were "on the website"; they are definitely not listed anywhere on Miller's site!). Unfortunately, when I pressed for information on the fee schedule and was finally given details, I found that not only do Miller not have a set schedule of fees, instead telling me that they "varied by property", but that they were asking £872 for a two-person application. And no, that did not include deposit or first month's rent in advance. That's over eight hundred pounds just in fees. To put this in perspective, this figure is more than three times what I've been quoted elsewhere for the same circumstances, similar properties, and same kind of application. There is no apparent reason Miller's fees are so high, but I did see their schedule included such specifics as a £72 fee for inventory - for the incoming tenant - and a £300 "admin fee" for drawing up the tenancy, independent of any form of credit referencing. When I expressed surprise at the cost, they did offer to reduce the fees immediately by £200. Unfortunately, all this suggested to me was that Miller had a ridiculously high profit margin to start with. It's a shame, as they may well be a splendid lettings agent, and I could well have had a great tenancy through them. However, with fees this high, I won't find out if that's true any time soon.

Anon · 26 March 2016

★★★★★ 5/5

Google

Could not of wished for a better estate agents. Lucy and Simmona went above and beyond for me and my husband to get us a lovely family home at short notice. From start to finsh they have been amazing. Can't thank enough, and highly recommend. Kim and Adam

Kimberley · 25 October 2023

★★★★★ 5/5

Google

Perry at the Torquay Branch was extremely helpful, went out of his way to contact my local branch as they were not answering the phone.

Jennifer · 14 January 2023

★★★★★ 5/5

Google

Just wanted to say a big thank you to Cheryl at Miller Countrywide in Torquay for helping sell our house. We encountered a few problems along the way but Cheryl went above and beyond to helps us solve them. Thanks once again.

Jackie · 26 October 2019

★★★★★ 5/5

Google

Sold a property via auction with Miller and everything went nicely and we managed to get a fair bit more than we were expecting, so that was nice! Thanks to Lucy, Cheryl and everyone else there for sorting everything out for us!

Philip · 26 October 2019

★★★★★ 5/5

Google

After being let down by other letting Agent's in torquay, Nathan and the team at Miller stepped up to the plate and delivered a Stirling service. Thanks again.PositiveResponsiveness, Quality, Professionalism, Value

Shaun · 25 October 2021

★★★★★ 1/5

Trustpilot

Aggressive cold calling me trying to…

Aggressive cold calling me trying to scalp my house that I got on the market from my current estate agent!

J · 24 April 2026

★★★★★ 5/5

Google

Really helpful and informative! Caitlyn was amazing, would 100% recommend

Meg · 25 October 2023