Wards Tonbridge reviews

★★★★★ 5/5

Google

Wards provided a fantastic and thorough experience selling our property. Anna especially was brilliant and went above and beyond, so thank you very much. She was more than happy to help me out and got back to me very quickly, I honestly can't thank her enough for helping me and being very patient with me. I also had dealings with James and many others from the company and overall they are a lovely team to work with. I would definitely recommend Wards in the future for providing such a great friendly service.

Emily · 22 June 2023

★★★★★ 5/5

Google

I used Wards in Tonbridge for the purchase my first property. Everybody was very helpful and made the whole experience easier. I was dealing with Kai who kept me updated as everything was happening. I would definitely use them again for my next purchase and would be happy to recommend.PositiveResponsiveness, Quality, Professionalism

John · 27 August 2020

★★★★★ 5/5

Google

Emily & Elycia played a very big part in helping us find a perfect new family home in a very short space of time. Thank you for all of your hard work!

Izzy · 19 August 2025

★★★★★ 5/5

Google

We have to say a big thank you to Tom, George , Kyle and Ingrid for all their help in the sale of our house. They were all very professional and willing to listen to us if we had any concerns. It was a pleasure doing business with them. Thank you all.

Margaret · 22 June 2020

★★★★★ 5/5

Google

Amy and Emily were fantastic. Many thanks.

Toby · 28 October 2024

★★★★★ 1/5

Google

I think this is the first one-star review I’ve ever written, as I usually try to resolve issues privately. However, my experience with Wards has been so disappointing that I feel compelled to share it. I’ve been renting a house with Wards since July 2023. While the initial onboarding process was smooth and professional, their ongoing property management service has been appalling. From the outset, there were issues: we were promised that the living room and bathroom would be painted and multiple holes in the walls would be filled. Despite repeated follow-ups, nothing was done. In the end, we decided to do it ourselves to prepare the house for hosting Christmas (the landlord did refund the paint costs). The house itself is lovely but it needs many minor repairs. Unfortunately, every single issue we’ve raised has taken an unreasonably long time to address. For instance, we’re still waiting for a repair to the toilet flushes that was first reported in the beginning of last September. Wards cited "other priority emergencies" as the reason for the delay, which seems to be a recurring excuse. If you’re considering renting with Wards, be prepared for significant delays in getting even simple issues resolved. The service is, frankly, unacceptable.

Neila · 20 January 2025

★★★★★ 1/5

Google

Avoid for lettings management

Laura · 9 April 2026

★★★★★ 1/5

Google

i have been trying to organise viewings over the lasts couple of weeks. When i called last week i was informed they are having technical issues and cannot contact their vendors so cannot organise viewings. I called a week later and they are still having the same problems. We were then able to organise one viewing for later in the week. I turn up at the agreed time for no agent to show. When i call to ask whats going on they took my name and number and said they would call straight back...which of course they didnt. I have now called three times of which i get someone who has no idea wants going on, takes my name and number and promises to call back and never do. Its currently deeming impossible to view any houses under their ward.

Kat · 20 December 2024

★★★★★ 5/5

Google

Very happy with the service I received from ward tonbridge. Mr Kai and his team is amazing. I was looked after very well to find the property I was looking for and assist me throughout the end. My strong recommendation to all.PositiveResponsiveness

Suni · 22 June 2021

★★★★★ 5/5

Google

Great service at Tonbridge Wards! I can't thank Kai, George and James enough for their fantastic help and care in selling our house and following us step by step. We also advice to go and see Nick, the mortgage advisor... He's absolutely brilliant! Thank you to you all!

La · 23 June 2019

★★★★★ 5/5

Google

Wards have always been excellent at sourcing us tenants for our properties. Amy in particular has a real eye and skill for finding the right tenants for the right property. I trust her judgement completely. We have always found Wards in Tonbridge to be friendly and helpful with our requests, often going beyond the call of duty. I would recommend them to any potential landlords or customers.

Helen · 25 October 2023

★★★★★ 5/5

Google

Excellent working with the Wards team especially Maria M during the tough & long sale of our house - thank you!

Temitope · 14 March 2025

★★★★★ 5/5

Google

Amy Lea was an absolute gem. Extremely helpful, efficient and very patient in sorting out my issues. Thank you very much I will be certainly recommending Wards letting agency in TonbridgePositiveResponsiveness, Quality, Professionalism

Debbie · 22 June 2022

★★★★★ 5/5

Google

Very happy with the service received from the lettings department, a thoroughly professional team. Thank you Amy for taking care of all the paperwork so efficiently, you were a driving force!PositiveResponsiveness, Professionalism

Tintin · 22 June 2022

★★★★★ 2/5

Google

I had recently rented a house managed by Wards thru Tonbridge branch. During the viewing, we were told that carpet would be replaced and walls fixed/repainted. However, none of the work was completed when we got the key. The carpet was full of dust/pet hair and multiple cosmetic issues on the walls. Since the house is managed by Wards, the responsibility was passed onto their property management team. It’s been a month but still hasn’t been fixed. Very disappointed that letting agent said whatever she needed to say to get us to sign but failed to follow thru on what was promised.

Mamoru · 22 June 2022

★★★★★ 5/5

Google

Excellent service and very friendly - Handled he sale of my flat and a previous house sale. …

Andrew · 16 September 2025

★★★★★ 4/5

Google

Amy L is great! Only 4 stars overall because everyone else (mainly management/property management) haven’t been great to deal with but Amy is so consistent, professional, friendly and helpful.

K · 22 June 2022

★★★★★ 5/5

Google

We just bought our house through Wards, and at every step of the way they were helpful, professional and easy to contact. Many thanks James, all the best.

Rob · 22 June 2022

★★★★★ 5/5

Google

Completed the renting/new tenancy process with Amy Ley; Amy was amazing, she made everything so simple and easy. She is very approachable when we had questions and made the process so easy. Amy is an asset to Wards

Tara · 23 March 2024

★★★★★ 5/5

Google

Highly recommended Amy and Emily The Best 🥳🥳🥳 …

Arkadiusz · 24 April 2025

★★★★★ 5/5

Google

Lettings Manager Rob Sayers is handling our letting. Professional, friendly and knowledgeable advisor. He have every confidence for a long term business relationship.PositiveProfessionalism

Lance · 22 June 2022

★★★★★ 4/5

Google

One of the top estate agents in the area, very easy to deal with and reasonable. My only complaint is they are so busy (or understaffed at times) that it can take a very long time (days if they don’t forget) to respond. The best experience we had however was from James who always helped us quickly, even amongst the busyness and sometimes when it wasn’t even his problem to solve.

Sam · 22 June 2022

★★★★★ 5/5

Google

From the 1st phone to signing the contract Amy has been amazing very professional and great service the whole industry could learn a lot from her customer skills.PositiveQuality, Professionalism

DAZ · 22 June 2021

★★★★★ 5/5

Google

We turned to Wards after previously using another local agent that we weren’t happy with - it was like night and day. Kai really took on board our goals, made us feel positive about our property where we had lost hope in selling it, and gave us honest, trustworthy advice throughout. It really made a difference having someone on side who knew the market and truly wanted the best for us. Selling during a global pandemic was challenging and brought a lot of uncertainty, so having the support of an estate agent we could trust made a world of difference. The team at Wards is excellent and I wouldn’t hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Louisa · 27 August 2020