Wards Tonbridge reviews

★★★★★ 5/5

Google

I recently had a really positive experience with Elycia and Emily. They were incredibly helpful from the moment we got in touch. They were professional, responsive, and made the whole process feel smooth and stress-free. Communication was excellent throughout, they kept us informed at every stage and answered all our questions clearly and promptly. What stood out most was their friendly approach and willingness to help, making the viewing and overall process straightforward and enjoyable. Thanks to their support, everything went smoothly, and we felt confident throughout. I would highly recommend Elycia and Emily to anyone looking for a property, they’re reliable, approachable, and great to deal with. I wouldn’t hesitate to work with them again in the future.

Veronica · 2 April 2026

★★★★★ 5/5

Google

I had a very positive experience with Wards Tonbridge during my move.The process can be very stressful, especially when relocating with children, but Emily and Elycia were both kind, patient and extremely supportive throughout. They were always professional, responsive and clear, and they really helped to make the whole lettings process feel much smoother and less overwhelming. Their communication was excellent and I felt genuinely supported from start to finish. I am very grateful for their help and would happily recommend Wards Tonbridge, especially Emily and Elycia, to anyone looking to rent a property.

Marineide · 16 January 2026

★★★★★ 5/5

Google

I’ve had a great experience with Elycia as my letting agent. She is professional, reliable, and always approachable. Communication has been excellent, she responds promptly and keeps me updated on any matters regarding the property. Any maintenance issues have been handled efficiently, which has made my tenancy smooth and stress-free. I would highly recommend Elycia to anyone looking for a dependable and supportive letting agent.

Alatise · 26 March 2026

★★★★★ 5/5

Google

We are a property company that works with hundreds of estate agents across the UK, and our experience with Wards of Tonbridge was truly exceptional. From our very first call with James Dykes, the Sales Manager, through to the completion of the property, it was an absolute pleasure to deal with him. James is professional, friendly, reliable, and communicates excellently, qualities that make the process smooth and stress-free. A special thank you also goes to his team for their support throughout. I genuinely wish every Estate Agency Sales Manager was like James. Dealing with agents is not always easy, but James sets the standard. Keep up the fantastic work and the great personality you bring to the role, James. Nad from Tramperly Ltd

Calibre · 16 October 2025

★★★★★ 5/5

Google

*****5 STARS***** My partner and I bought a property through Wards Tonbridge. Honi and Maria made first time buying so easy and were amazing throughout the entire process ensuring a quick and hassle-free purchase. Honi ensured any queries or concerns were quickly sorted at a drop of a hat and Maria ensured the sale progressed well within our completion target.

Jenson · 2 April 2026

★★★★★ 5/5

Google

I’ve just exchanged on a flat through Wards and Maria Meddings was fantastic throughout the whole process. She was always quick to respond, friendly and proactive. She made what could have been a very stressful experience, especially as a first time buyer, feel smooth and manageable. Thank you!

Liv · 16 February 2026

★★★★★ 5/5

Google

Wards have dealt with the executor sales of mums house really well. The sales progression service ( once offer accepted) has been amazing. Maria Meddings has been available pretty much 24/7. Including contacting me of a weekend when she doesn’t normally work. A proper star who goes above and beyond.

Andy · 16 December 2025

★★★★★ 5/5

Google

Our experience with Wards has been good, but particularly with Maria Meddings who really helped in pushing our sale and onward purchase forwards - dealing with slow solicitors and price negotiations. She has been instrumental in getting us to the point of exchange and has been faultless in her quick and clear communications. Thanks Maria!

Ceri · 16 October 2025

★★★★★ 5/5

Google

I am a genuine person a separated mother of four children and was finding it extremely challenging to rent. I would like to say an extended thank you to this team at Wards, especially Emily and Amy. Emily had me on her books from around a year ago and remembered me when a lovely new property came up she then passed me over to the care of Amy who has been consistent with me, to ensure that I secured the property. Not only did she ensure we received a lovely spec property, but strived to get us in there before Christmas, my children have gone from being homeless to a beautiful home within a few weeks. I would like to express that they are a great representation of how an established and ethical company should present themselves and treat every customer as a valid customer. Excellent service and great communication Many Thanks

Ieyeasha · 4 December 2024

★★★★★ 5/5

Google

We would highly recommend Wards. We were lucky to be able to sell our Mums property from the first viewings. The whole team are very helpful at Wards but George Adlington was our main contact who was always very professional, knowledgeable and helpful throughout. He was very understanding of our brother needs when looking for a new home for him and we felt very well supported through the whole process and despite the complications around the trust and dealing with solicitors issues which have finally been resolved. We cannot thank George enough for all his help and support. Keith & Rosemarie McGonnigle

Keith · 19 November 2024

★★★★★ 5/5

Google

Just want to Thanks Maria who has overseen the process through from negotiation up to exchange ensuring the process kept moving expediently. Also to Jack who helped us find our future home, nothing was too much. Look forward to seeing you as we walk past in our new Town. Steve and Becca

Steve · 16 October 2025

★★★★★ 5/5

Google

Me and my mother moved into a new property today and all we had to deal with was the rigmarole of moving. Emily has been nothing short of a miracle worker, helping both of us with paper work, referencing, tenancy and more! Moved so many times in my life and hands down, first time where it wasn’t stressful at all. If anyone is looking to rent or buy, go to wards and see Emily. Kind, intelligent and very friendly. :) Plus got a goodie box for moving! What a lovely lady! ❤️

Tom · 24 September 2024

★★★★★ 5/5

Google

We are looking to purchase property as a first time buyer and have been so pleased with the services received at Tonbridge Wards. Melanie has been so helpful, going above and beyond to accommodate our viewing and we have found Sita fantastic too for mortgage advice and support.

Clare · 16 October 2025

★★★★★ 5/5

Google

A very huge thank you to George Adlington for his professionalism, kindness, support & reassurance through the whole process from beginning to end of the sale of our property. To the very astute Denise, with your positivity and warmth of character we couldn't have wished for a better person to host our open day, so a huge thank you goes to you too. Lastly thank you to the other members of staff in the Tonbridge Branch who I have spoken with from time to time. You are a great team and I wouldn't hesitate to use Wards again.

Lynda · 19 August 2024

★★★★★ 5/5

Google

Maria Meddings, James Dykes, Emma Ringshall and all Wards Tonbridge team - thank you so much! They helped me a lot to buy my new house. Everything was very easy and fast. Maria was amazing with the exchange part - perfect help! I am very happy with their service. I recommend them to everyone! Great team!"

Murat · 9 April 2026

★★★★★ 5/5

Google

Wanted to thank Elycia for all her help and excellent communication with my new rental property and for getting everything ready so quickly!

Stacey · 16 March 2026

★★★★★ 5/5

Google

Very professional service despite a number of unexpected complications with the sale. We had a simple chain while selling our mother's house but as often happens we had a few curve balls. Harry, Jen and the team helped us to navigate it really well, kept in touch and gave great advice. We concluded the sale successfully and Wards were good value for money. We also used Martin Tolhurst, the recommended legal partner, who were excellent. I highly recommend both Wards and Martin Tolhurst.

Greg · 22 April 2024

★★★★★ 1/5

Google

If there was an option for zero stars, I would give it. We listed a flat for sale and their lack of effort to sell it and communication was shameful. The first viewing we had was cancelled, only they didn't even tell us that. We had a total of five viewings in almost five months (not a typo) and getting any feedback from them was almost impossible. They then forced a last-minute second viewing on us which we had to do ourselves, only for the viewer to then "disappear off the radar", having asked us a ream of questions about the property that even a solicitor would have baulked at. We asked them repeatedly to improve the pictures and the description online - which amounted to 47 words - and really sell the location of the property. They always told us they would, and never did it. We eventually had enough (after three times in a week being told the listing would be updated) and removed the property from sale. At this point, we had missed out on a house we absolutely love due to their lack of action. Thankfully, the rival estate agent that property was listed with called us a week or so after we took it off the market to inform us the house was back available, and they took on the flat and had more viewings in two weeks than we did in five months with Wards, and sold the place within a fortnight of it going live. And, we live in the house they almost cost us a shot at. The person who valued our flat left the company and we seemingly got lost in the system somewhere, but the lack of professionalism and care shown throughout what is always a stressful process was frankly disgraceful. If you want to sell a flat, avoid Wards like the plague.

Jon · 16 December 2025

★★★★★ 5/5

Google

Many thanks to the Lettings Team of Wards for successfully finding me a tenant within a very quick turnaround from the previous tenant leaving. The lettings team of Amy Ley, Charlotte Usher and Emily Boyle were highly professional and always on hand to assist and make sure the process ran through as smoothly as possible. Would not hesitate to use this lettings service in the future.

Lee · 28 October 2024

★★★★★ 5/5

Google

Writing on behalf of my wife Roji Gurung. Wards of Tonbridge have been amazing, to be specific James and Maria Meddings. As a first time buyer, it was daunting process as our conveyancer wasn't that professional and were difficult to get hold of to get an update. We felt that there were some communication issue on initial stage and it was taking longer than it should to move on to next step of conveyancing. James who is a true professional, even though he was from seller side, from day one he was very very easy to communicate with. No matter how big or small query is, he was always there to answer and help. I think he helped to built that initial communication bridge between our conveyancer and the estate agent. I can't thank James enough for his immense help and service. Then Maria Meddling took over as a senior sales progressor, she was maintaining the effective communication and co-ordination among all involved from both sides and was constantly updating us through every stage of the process. We already had felt that this whole home buying process was bit behind, I think her arrival made the process move quicker because she was constantly chasing our conveyancer, giving them that extra push and updating us until the completion day. She helped her best to make this whole process finish as smooth and quick as possible. Thank you Maria. I think Wards of Tonbridge is an excellent estate agent and would recommend anyone to use them. Thank you again from both of us.

Himal · 9 June 2025

★★★★★ 1/5

Google

For lettings avoid Wards at all costs. Especially when the property is fully managed by them. They do not treat tenants fairly. Communication between Wards and the Landlord is below any acceptable standards. You can be waiting months to get …

James · 16 August 2025

★★★★★ 5/5

Google

We have moved two weeks ago. Me and my brother we want to give Emily Boyle and team the biggest THANK YOU for all your hard work! We are still in disbelieve, after few years of search we finally found that one and we live in it now. MASSIVE THANK YOU to Wards Team you for hard work to help us to get this property. THANK YOU!!!

Sonata · 27 July 2024

★★★★★ 5/5

Google

We went through the process of buying our first house in Tonbridge with Wards and it worked just great. I would like to send special thanks to Jack Joslin, Harry Griggs & James Dykes. …

Andrey · 16 September 2025

★★★★★ 5/5

Google

As a first time renter the whole process seemed very daunting but Emily made the whole process seamless and as least stressful as possible. We are now in a lovely house and she has been a key part of helping in anyway she could. Everytime we met her in person she was extremely smiley and can see she enjoys her job which always helps with these sort of things. Thank you for all your help Emily!

Kieran · 13 May 2025