Wards Tonbridge reviews

★★★★★ 1/5

Google

Disappointing. Wards did not have a consent to let the property before marketing, going through referencing and then taking our holding fee and giving us a move in date. Besides the fact that this is illegal, it came at a financial cost and a lot of stress to us. The move in date changed multiple times. The price of the rent was increased after we had made an agreement. In the end we decided to withdraw from the tenancy, partly because we did not like the way they conducted business. They often had a very defensive attitude instead of admitting to their mistakes and providing reassurance. This made all of the difference in us deciding not to go further with the tenancy.

Freya · 16 September 2025

★★★★★ 5/5

Google

Elycia was absolutely brilliant to deal with. She really helped during what was a very stressful moving period. Answered any queries I had and handled everything very professionally. Thanks very much!

Liam · 26 August 2025

★★★★★ 5/5

Google

Exceptional service by Amy Ley. We currently rented a property through Wards of Tonbridge. Amy Ley (Senior Lettings Manager) was really helpful through out the process. She’s always ready for us and doesn’t mind the number of times we reached out for clarifications. Kudos to her Team Members as well. Thank you Amy.

Adeyosola · 28 October 2024

★★★★★ 5/5

Google

Thank you very much Lettings Team Ward for supporting us finding a suitable rental property. The lettings team Amy Ley, Charlotte Usher, Emily Boyle were supportive , clear, kept us up to date making the whole process smooth and easy. Highly recommend and we will definitely use their service in the future.

Ana · 4 November 2024

★★★★★ 5/5

Google

Amy was amazing from start to finish with a very quick rental turnaround of just over a week! Hopefully we won’t be moving again for a very long time but would definitely use Wards again if we did! Thank you Amy!

Kelly · 17 March 2025

★★★★★ 5/5

Google

I recently exchanged on a flat in Tonbridge and Wards were the agents for both seller and buyer. Maria Meddings became a valuable liaison during a stressful delay in the already stressful task of buying a property under the English system. I’m so grateful to Maria for being so invested in helping and relaying information quickly and efficiently.

Jackie · 16 January 2026

★★★★★ 5/5

Google

A positive purchase experience. Honi was friendly & helpful on the viewings side & Maria was invaluable liaising with the solicitors & as others have said, approachable & responsive by email.

C · 10 April 2026

★★★★★ 5/5

Google

I cannot praise Wards of Tonbridge highly enough, particularly Anna and James. The whole selling experience was made so easy by them, from the very first contact right through to completion. I was selling remotely, so had some concerns but it was all handled with professionalism and ease, with regular daily and weekly updates... I didn't have to chase them once. So grateful to them and the whole Tonbridge team... Thank you!

Laurence · 22 June 2023

★★★★★ 5/5

Google

Wards Tonbridge (especially Harry) were so helpful with our first time buy. He was honestly better than our solicitors. From start to finish he chased, informed and generally held our hands through the process. I wouldn't hesitate to use Wards Again.

Danielle · 17 January 2025

★★★★★ 5/5

Google

We are moving into our new home next Tuesdsy after a very long 2 years thanks to Covid. Kai James and the whole team at Tonbridge have been amazing. Very patient considering how impatient we have been. Updated us all the way and guided us through a stressful process. A special thank you also to our sales progressor Debbie Ludgate who kept pushing to get us over the line. We were not always the easiest of customers so thank you for sticking with it. Amazing service.

Wendy · 22 June 2022

★★★★★ 5/5

Google

We sold our property and moved out on the 12 November 21 and would like to give a big thank you to the two members of staff that need to be recognized as the two main professionals of this branch. James who we had dealings with from the beginning to the final day . Does everything he says and communicates well. Secondly we were totally blown away with Anna Broad who helped us find a property we were after and again kept in touch right the way through our experience in selling a property . In my view this woman needs more recognition than she is given. She is not only highly motivated but extremely professional in her outlook and handling clients. Thank you Anna and James Peter and Fiona

Peter · 22 June 2022

★★★★★ 5/5

Google

Harry was our main contact throughout our purchase and he was excellent throughout. Kept us updated and was responsive and went out of his way to help. George and Jennifer were also very helpful whenever I spoke with them. Would highly recommend Wards Tonbridge

Rob · 4 November 2024

★★★★★ 5/5

Google

I recently sold my house through Wards of Tonbridge and was very happy with the experience. Communication was excellent throughout, George, Harry, James and the team were always available to answer my questions and felt very well supported throughout the process.

Alex · 10 October 2024

★★★★★ 5/5

Google

I highly recommend Wards of Tonbridge, and can't thank Kai and his team enough, for selling our property in what has to be the most difficult market conditions - during lockdown. They were absolutely fantastic from start to finish. I would particularly like to thank Kai, Honi, Mel and James. They were all professional, courteous and extremely helpful. They manage to keep everyone focused during what can be a very stressful time. They really did go the extra mile. I would also like to thank Ingrid who liaises between buyers, sellers and solicitors during the actual sales process, to shift things along. I would also recommend sellers to pay extra for the "virtual tour" which enables potential buyers to "walk around the house" without actually attending. Thank you againPositiveResponsiveness, Quality, Professionalism, Value

C · 22 June 2021

★★★★★ 5/5

Google

We moved into our first home together yesterday and absolutely love it - thank you James of Wards Tonbridge for all your hard work! James showed us around several houses whilst we were doing initial viewings. He was always very friendly, knowledgeable and stayed in good communication throughout the process. We would recommend highly both James and Wards to anyone thinking of buying or selling in the Tonbridge area. Thank you again, James!

Izzie · 22 June 2022

★★★★★ 5/5

Google

We all know that moving home is stressful, Camille and George at Wards were excellent in their professionalism and communication with us making the process far less stressful than it could have been. Wards have been excellent in keeping in touch with the solicitors to ensure the process continued to progress forwards thus allowing us have that peace of mind that all is in hand, keeping hold of our buyer and getting the sale that we wanted. Thank you Camille and George for all of your help!

Eoin · 22 April 2024

★★★★★ 5/5

Google

Have used Wards twice now and won't hesitate to use them again. Used them first 5 years ago to buy our house and now have recently used them again for a short-term rental. Emily and Amy were both fantastic in getting this set up for us!

Bradley · 22 May 2024

★★★★★ 5/5

Google

Amy has been so helpful and professional throughout our move, providing an excellent service and making the paper work side of our rental totally stress free. She was also more than happy to take any calls from us with any questions throughout. Thank you so much Amy, and we would definitely recommend Wards in future due to your great service.

Claire · 22 June 2023

★★★★★ 5/5

Google

So happy that we went with Wards, we were with another local estate agent before and we are so glad we moved over to wards to sell our property. Right from the start Tom was really friendly and professional, he kept us up to date and ensured we got the best price for our property. I have recommended Wards to all my family and friends, 2 of which have already signed up to sell with them.PositiveProfessionalism

Emily · 22 June 2021

★★★★★ 5/5

Google

Wonderful and friendly service from the Tonbridge branch. Camille Cerely made the process of buying my first house extremely easy, regularly sending me listings catered to what I was looking for until we found the right one. She also continued to provide support until the sale completed.

Abraham · 23 March 2024

★★★★★ 5/5

Google

We were on the market with Purple Bricks for 4 months as they were cheap. Reality is, they are cheap for a reason! We then decided to go down the traditional route and yes high street agents are more expensive but Wards in Tonbridge showed exactly why - Kai and his team sold my house in 2 weeks. Incredible when they are on the same websites! What’s more Wards are paying for my Purple Bricks fees of £800?! Simply amazing and worth every single pound!

Mark · 23 June 2019

★★★★★ 5/5

Google

Amy Ley has been absolutely brilliant. Amy has always delivered when needed!! Going above and beyond to make sure your requirements are achieved. Amy has the ability to work with pace and diligence and is very active throughout the process to make sure you are fully aware of progress. Thanks again :)

Mevin · 25 September 2023

★★★★★ 5/5

Google

Honi Jeynes is amazing. She is professional and honest, and has helped us decide that Tonbridge is definitely the place we want to live. She is attentive, listens and has acted accordingly to our needs. Her recommendations on areas to look at and her knowledge of the market are second to none. I just hope Wards have the stock so we can purchase our new house through her as its an absolute pleasure dealing with her.

William · 22 June 2020

★★★★★ 1/5

Google

***Avoid Wards Estate Agents, Unreasonable and Rude Lettings Manager*** My sister, a professional dentist (with 20+ years of experience) relocating from a Scandinavian country, requested a flat viewing for a rental property. To our shock, the agent demanded intrusive private information about her financial situation, specifically asking what she owns. The Lettings Manager, Emily Boyle, displayed the worst attitude throughout the interaction, making it clear that my sister would not even be allowed to view the property unless she agreed to pay 12 months' rent upfront. This unprofessional conduct was utterly unacceptable. It’s clear that this agency needs to seriously retrain its staff. Never before have we experienced such interrogation just to schedule a simple property viewing. I strongly advise others to be cautious when dealing with this agency.

Diana · 3 October 2024