Wards Tonbridge reviews

★★★★★ 1/5

Google

My wife and I have been living in Tonbridge for over a year now. Since our current home is a one-bedroom flat and we recently welcomed a baby, we decided it was time to move to a two-bedroom house. My wife is a doctor at Pembury Hospital, and I am a law graduate working part-time. Naturally, we reached out to Wards in Tonbridge regarding a property available for rent. However, from the very beginning, the agent we spoke with, whose name I unfortunately did not catch, was shockingly blunt in his responses. While I understand that Mondays can be tough for some people, I couldn't help but feel that his attitude was more than just a case of the "Monday blues." It seemed as though our Indian accent or perhaps his preconceived notions about us influenced his behavior. His questions were unusually probing, but we chose to give him the benefit of the doubt, assuming it might be the company's policy to thoroughly vet potential renters. Despite our attempts to continue the conversation, the agent was extremely impatient. To our surprise and dismay, he abruptly ended the call and never picked up when we tried to reach out again. This experience has left us feeling that we were subjected to racial profiling, which is deeply disappointing. Overall, this was an incredibly bad experience. We are very disappointed with the way Wards, Tonbridge, treats its customers and would not recommend them to anyone looking for a respectful and professional service.

Riyaz · 24 September 2024

★★★★★ 5/5

Google

George and the whole team at Wards in Tonbridge have done an excellent job in progressing the sale of my house and have been very understanding of my needs at every step. Thank you to Camille, Mel, Jen, Harry and James along with George. A great team.

Louise · 24 November 2023

★★★★★ 5/5

Google

Thank you Harry for all of your hard work and patience. You have helped me find my new start. I really appreciate your dedication to finding me my new home. You have made the whole process feel easier and like nothing was too much trouble.

Louise · 24 December 2023

★★★★★ 5/5

Google

Absolutely amazing service . Amy in lettings was Helpful , polite, full of knowledge . Would highly recommend Amy and her team . One happy customer , if ten stars where available she’d most certainly be receiving 10* .Thanks again for your help

Lawrence · 23 January 2024

★★★★★ 5/5

Google

Amy was amazing from start! She made the process very easy for me whereas other letting agents have been very difficult to work with to locate the right property for me! Thank you to everyone at Wards especially Amy! Regards Dan

Daniel · 22 February 2024

★★★★★ 5/5

Google

Professional and incredibly lovely team. Super responsive when setting up viewings and communicating with the landlords on our behalf. While we ran into a few bumps with the referencing process, they were incredibly helpful and patient with us throughout the entire thing. Love our new flat, definitely recommend these guys if you're looking to rent :) Thanks so much to Abdul and the team!PositiveResponsiveness, Quality, Professionalism

Alessandra · 27 August 2021

★★★★★ 5/5

Google

Emily and Amy were both very professional and a delight to work with. They made the whole process of finding a new tenant seamless. 10/10

Steve · 24 October 2024

★★★★★ 5/5

Google

I first noticed Wards because of their signage with various cute dogs, what a pleasure to see them compared to the boring ones of other agents. They make me smile every time I see one of the dogs! I viewed a house in Tonbridge with Amy Ley. She was friendly and welcoming and showed me the house quickly. She also was kind when I mentioned I have 3 cats and said the landlords may consider so do put an application in. Again, refreshing compared to many other agents who have been rude and abrupt when I have mentioned my little furfamily. I was accepted to rent the house and then Amy went above and beyond getting my checks and documents arranged so that I could move in on the Thursday before the Easter weekend which was amazing. Amy is a high spirited go-getter and a pleasure to deal with. Thank you Amy!

Emma · 22 June 2023

★★★★★ 5/5

Google

Emily and Elysia have been so helpful and informative to us as first time landlords. Their valuation exceeded expectations and they rented the property with 5 days. Very helpful thank you, we look forward to continuing working with you.

Clare · 18 November 2025

★★★★★ 5/5

Google

I'm very satisfied with the service I received from wards. I probably was a difficult client due to my lack of knowledge of things, but they handled me professionally and helped me every way possible and I'm very thankful for that. Especially thanks to Amy and Shanur, who did so much for me to get everything done. Thank you so much, I really appreciate!

Nauris · 22 June 2021

★★★★★ 5/5

Google

First time buyer and collected my keys from Wards today. Wonderful and friendly service from the Tonbridge branch - thank you everyone (Harry, Jack, James, Melanie and Maria). You all kept me updated throughout my purchase and answered all my queries and concerns promptly. A great team.

Anastasiya · 16 August 2025

★★★★★ 1/5

Google

I found my recent experience with wards, Maria in particular, extremely disappointing. Despite starting the process of buying a house in April, she only reached out at the start of August. I have spoken to her on the phone twice, and in …

Charlotte · 16 September 2025

★★★★★ 5/5

Google

Thank you to Amy ley for sorting my new house made everything so easy and very quick turn around !!!

Sonny · 4 November 2024

★★★★★ 5/5

Google

The team at Tonbridge are excellent and professional and kept us well informed through the whole journey. Thanks to James and the team .

Rob · 27 July 2024

★★★★★ 5/5

Google

I have just sold my late father's apartment in Lamberhurst, Kent. Very helpful service provided to me by Maria Meddings who kept me updated at every stage of the process. I never had to chase for any information.

Perry · 2 September 2025

★★★★★ 5/5

Google

Incredible service by the lettings team at Wards both Emily & Elyica - I've never had a quicker turnaround from the property becoming available, carrying out all the necessary checks on the property and tenant, generating the necessary …

Andrew · 16 August 2025

★★★★★ 5/5

Google

A huge thanks to Kai, Tom and the gem they have Ingrid! They have been magnificent in getting the sale of our house through to Exchange. Not only have they done their job so well, but they have shown such personal care throughout the whole process. Really couldn't ask for any more. Well done and thank you for everything.

James · 22 June 2020

★★★★★ 5/5

Google

I am now on the rental ladder thanks to the help of Amy. Amy made the whole process seamless and compared to other estate agents, her service was levels above!! Amy makes you feel very comfortable and welcomed when either viewing a property or popping into store and I can't thank her enough for all support throughout the process.

Alex · 22 February 2024

★★★★★ 5/5

Google

Great experience with Wards of Tonbridge. Amy and the team were great and I would thoroughly recommend them going forward.

Omar · 27 June 2024

★★★★★ 5/5

Google

I was extremely impressed by the excellent work carried out on my behalf by Maria Meddings. She was highly attentive and responsive throughout and her most professional manner made the whole process straightforward and worry free. I can’t commend her enough. Brilliant work.

David · 11 April 2026

★★★★★ 5/5

Google

Fantastic service by Thomas, George and Ingrid on the purchase of our home! Communication and feedback was prompt and we always felt our purchase was being handled with utmost care and attention. Thomas went above and beyond by helping to recommend us with local tradesmen for work required on the house - thank you!! Highly recommend.

Nathalie · 22 June 2020

★★★★★ 5/5

Google

I was recommended Wards in Tonbridge by a friend, and I’m absolutely thrilled I took their advice. From the very first contact, Emily and Elycia have been exceptional, warm, professional, and incredibly efficient. …

Julia · 16 August 2025

★★★★★ 1/5

Google

We were tenants at a property of 3 years and always did our best to look after the property. Always paid on time etc. When we left its been a nightmare trying to get our deposit back. The agents communication is very bad, they take ages to respond to emails. Took them 1 month to get a few basic quotes and the quotes came back at a very high prices e.g. house cleaning £700 but I got a quote in one day for £230, £100 oven cleaning but I got a quote for £60 etc etc. Also blaming us for mold issues even though the property had damp and mold issues. We opened windows put extractor fan on, but the landlord did not want to do anything about it, instead he gave us notice to leave and is trying to use our deposit to fix the issues. Very unhappy with the whole process. I have no issues with deductions from the deposit for things as long as its fair and reasonable, but the agents don't seem to care about the tenants and just want to please the landlord. Had to raise a case with TDS!

Moshir · 22 June 2023

★★★★★ 5/5

Google

Wards in Tonbridge gave a fantastic service selling my house after I had been with another agency for some months. They produced loads of viewers and Anna in particular supported me through a really stressful time. She, and her colleagues, responded promptly and kept pushing the negotiations forward once we had agreed an offer. I would not hesitate to recommend them if you are thinking of selling- they were so knowledgeable, supportive and practical in resolving issues and keeping us all on track.

Liz · 22 June 2023