Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have to say they were very efficient and made me and my partner feel like we were their priority in the circumstances we were in. They were helpful and kind when talking to us. Very happy with the service provided. Would recommend to others!!
Kieran · 28 October 2024
Agent replied · 11 November 2024
Thank you for your 5* review and recommendation Kieran. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHuge thanks to Charlotte at the Tonbridge branch! So helpful and quick to arrange anything needed. She has made our move stress free!
Tracey · 2 March 2023
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have had a great experience with my estate agent folake in Tunbridge branch , and I would recommend Ashton burkinshaw to everyone I know , and I give 5 stars Thank you for all your great help folake .
Leslie · 4 November 2024
Agent replied · 11 November 2024
It’s really lovely to read another 5* review and recommendation Leslie. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOpted for full property management. Very pleased with the professionalism of the staff (mainly Folake) who I dealt with personally. Very straightforward process. Our property was very sought after and I was pleased to have the option of who I should let to. Would use again
Samantha · 27 July 2024
Agent replied · 24 August 2024
Hello Samantha, thank you for your wonderful review! We're delighted to hear that you were pleased with our full property management service and Folake's professionalism. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleExcellent customer service from Michael, nick and Folake they were all incredibly helpful and professional during the transition period for getting the keys for the property and all throughout the whole process continued to show that same supportive and positive attitude towards me.
Hayden · 29 August 2025
★★★★★ 3/5
GoogleI cannot praise your wonderful Staff enough, from the moment I started looking for an Apt, they. have thrown themselves wholeheartedly into finding the right Apart for me, nothing is too much trouble they listen, and no matter how many times I phoned they were always attentive polite, and really nice. All the girls are great, I must say that Lauren
, is a star🌟🌟among an array of Stars, she has kept me informed, and has finally found me the right Apartment. Ashton Burkinshaw are miles above all other In attitude and manner. Thank all your girls (Staff) Lilian Foley. (VICKY ). 💜💜💜💐
,
Vicky · 30 July 2020
Agent replied
Thank you Vicky for your wonderful comments and I am pleased to read that this has been your experience. So that we can understand how our local team could have achieved the remaining illusive 2 stars, please contact us via review@countrywide.co.uk. Kind regards, Scott
★★★★★ 5/5
GoogleAbsolutely wonderful staff, made life as a first time renter really simple and easy to follow.
George · 4 July 2025
Agent replied · 2 September 2025
Thank you for taking the time to leave us this tremendous 5* review George. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience as a landlord. From the first visit to the office we were helped through the process and suitable tenants found quickly. Every question has been answered promptly. A friendly professional team.
Sally · 8 November 2024
Agent replied · 11 November 2024
Thank you for your terrific 5* review and for your complimentary comments Sally. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSo helpful and willing to listen.
Would highly recommend.
Joanne · 3 August 2025
Agent replied · 2 September 2025
Hello Joanne,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you found our team helpful and willing to listen. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleGood customer service , friendly staff and queries are addressed quickly.
Viayassaha · 4 July 2025
Agent replied · 2 September 2025
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAbsolutely flawless service from all 3 agents I had the pleasure of working with. Very friendly and warm, but also professional and very efficient at what they do.All around great!
Aneta · 28 October 2024
Agent replied · 11 November 2024
Many thanks Aneta for your excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Lauren and the team for making it all so easy. The service was speedy, pragmatic and professional.PositiveResponsiveness, Professionalism
Mark · 25 August 2021
Agent replied
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEmma and Lauren were wonderful to deal with. Things moved fast and they stuck to arrangements and meeting times. Highly recommend !PositiveResponsiveness, Professionalism
Gary · 25 August 2020
Agent replied
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
★★★★★ 5/5
GoogleThis agency is very professional and helpful. Andrew and Lauren were both polite and professional. Highly recommended.PositiveProfessionalism
Lauren · 25 August 2021
Agent replied
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleLauren and her team are always straight forward ,
Professional and a pleasure to deal with.PositiveResponsiveness, Professionalism
David · 25 August 2021
Agent replied
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTimely and efficient processes, would recommend them anyday
Shadreck · 29 May 2025
Agent replied · 3 June 2025
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat team work from Nick and Folake helping me get a property rented. Consistently good communication and helpful throughout the process.
Fran · 3 December 2024
Agent replied · 8 December 2024
Thank you for your wonderful 5* review Fran! We're thrilled to hear that Nick and Folake provided you with excellent service and consistent communication throughout the process. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleFriendly efficient staff. Speedy service and no hassles. I opted for full management and everything was organised smoothly and effortlessly
Lee · 30 November 2025
★★★★★ 5/5
GoogleMy experience with Ashton Burkinshaw was a good one, all there processes are straightforward and doesn’t take time. I recommend them for people planning to rent or buy an apartment, they are reliable letting agent.
Odewole · 26 February 2024
Agent replied · 24 August 2024
Thank you Odewole for your excellent recommendation and 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. I look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFolake gave excellent advice when I was looking for an agent in Tonbridge. Will have no hesitation in asking her to manage my property
Ann · 26 May 2024
Agent replied · 24 August 2024
Ann Norris thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt’s a very good consultancy service component when it come to renting a house or a bungalow etc.
I’d like every body to visit there branch once and try it your selves if not my words .
Rishabh · 30 June 2023
Agent replied · 30 July 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were very happy with the standard of service provided, particularly by Lauren Hares. The house was let very quickly, we were provided with an excellent tenant, all the paperwork was dealt with efficiently, the company arranged to have the electricity checked and they could not have been more helpful.PositiveResponsiveness, Quality, Professionalism, Value
David · 25 August 2021
Agent replied · 30 July 2023
Thank you for your excellent 5* review. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleBest customer service ever. 👌 we got what we are looking for. …
LUCIA · 24 September 2024
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Lucia! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service I would say, will not think twice to recommend to anyone. Proper attention was given to my matter and helped me to finalize everything very quickly. Thank you again.
Thilini · 29 September 2023
Agent replied · 29 October 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
