Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe’ve had a very positive experience renting our home through Ashton Burkinshaw Letting Agents in Tonbridge. The team have been consistently warm, approachable, and always willing to help.
A special mention to Michael Lamstaes, who guided us through the entire process with honesty and friendliness. His support made everything feel straightforward and stress-free.
We would highly recommend the agency to anyone looking for a smooth and hassle-free move.
Rashma · 23 March 2026
Agent replied · 13 April 2026
Thank you for your kind words! We are thrilled to hear about your positive experience with Ashton Burkinshaw Letting Agents. We strive to provide exceptional service and are delighted that Michael Lamstaes made your move stress-free. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI cannot recommend Nick or Folake more highly. Right from the very beginning they were both charming, professional, helpful and nothing was too much trouble. I had a couple of hiccups during the letting process, these were not Nick or Folakes fault or responsibility at all, but regardless they sorted these issues out immediately for me. There is no doubt they are the two best letting agents I have ever used and without hesitation I would encourage other landlords to use them too.
Boris · 3 August 2025
Agent replied · 2 September 2025
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI had a fantastic experience with my letting agent, Folake. Folake was incredibly helpful, attentive, and professional throughout the entire process. Her attention to detail made everything run smoothly, and she was always quick to respond to any questions or concerns I had. The level of customer service she provided was outstanding, and it made the whole experience stress-free. I truly appreciated her support and would highly recommend her to anyone looking for a reliable and friendly letting agent.
Lola · 5 August 2025
Agent replied · 2 September 2025
Hello Lola,
Thank you so much for your wonderful 5* review! We're thrilled to hear about your fantastic experience with Folake and that her professionalism and attentiveness made the process stress-free for you. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleVery helpful team especially given our tight timeline for needing to get everything sorted in renting the property. Michael and Nick were really helpful throughout the process and ensured we had all documents required in time for us to be able to hit the school application deadline. Thank you for everything!
Briony · 13 March 2026
Agent replied · 13 April 2026
"Thank you so much for your kind words! We are thrilled that our team was able to meet your tight timeline and make the rental process smooth for you. We wish you the best with your school applications! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis rental was very good tenants viewed over two days with 30 min slots very helpful There is a new person in the office since we rented our upstairs flat very very good Michael keeps you in the loop at all times would recommend to other landlord on all levels staff cost and contact.
Jean · 31 October 2025
Agent replied · 30 December 2025
Hello Jean,
Thank you so much for your wonderful 5* review! I'm thrilled to hear that you found our service helpful and that Michael kept you well-informed throughout the process. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleGreat service. Strongly recommended.
I went through renting a flat with Folake adetunji from Ashton Burkinshaw, she did make everything smooth. Good communication, what I like was she was sending updates and next steps through texts which was easy for me to check when I was on my work meeting.
I wasn’t able to rent my first view but after few days she called me up and mentioned about another availability which I eventually got. This was very helpful because I was moving from Telford to Tonbridge (202 miles away); busy with packing my stuff in Telford, booking movers, changing addresses, sorting out Utilities and all direct debits, etc.
This was my first time renting out and didn’t know the process which Fola explained to me in simple words.
Thank you Fola.
D · 24 September 2024
Agent replied · 24 October 2024
Thank you for sharing your experience. We're thrilled to hear that Folake was able to make your move from Telford to Tonbridge smooth and stress-free. We appreciate your recommendation and are glad we could assist you in your first renting experience. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad an easy time moving in for the first time with AB. Nick, Katie and Michael made it a really easy process and we couldn’t have done it without them
Uleashed · 23 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that our team, Nick, Katie, and Michael, made your moving process a breeze. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat experience. I was needing to move very quickly and the staff listened to my needs and my requirements and then arranged a few viewings. Both Folake and Max were professional and knowledgeable on the viewings and the moment I put in an offer everything has moved very efficiently and I will be moving not my new property in the next few days. I would also like to thank Nick aswell for ensuring all the paperwork was ready for signing with very short notice. Thank you all once again. Would highly recommended this letting company.
Anthony · 25 July 2024
Agent replied · 24 August 2024
Thank you for your 5* review and recommendation Anthony. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe’ve had the absolute BEST experience with Ashton Burkinshaw, and especially with Faloke. From the very first viewing through to our last day, the whole process has been seamless, professional, and genuinely caring.
We’re only moving out because we fell so in love with the neighborhood that we’ve now bought nearby, otherwise we’d happily stay forever. Faloke has been an absolute star: responsive, kind, and always a step ahead in making sure everything went smoothly. Renting a home can sometimes feel stressful, but with her it was the exact opposite, it really felt like we were looked after.
We’ll always be grateful for how positive this experience has been, and we can’t recommend Ashton Burkinshaw (and Faloke in particular!) highly enough.
Kaity · 10 September 2025
★★★★★ 5/5
GoogleWe rented our property through Ashton & burkinshaw we wasn’t living around this area but Nick and the team was very accommodating for us having a viewing last minute cannot complement their service enough every question and query we had …
Amanda · 13 November 2025
Agent replied · 30 December 2025
Hello Amanda,
Thank you so much for your wonderful 5* review! I'm thrilled to hear that Nick … More
★★★★★ 5/5
GoogleAmazing service. Special shout out to Katie Starbuck, Nick, and Michael for all the help they have done and exceeded all expectations. Great team.
Ben · 23 March 2026
Agent replied · 13 April 2026
"Thank you for your kind words and glowing review! We're delighted to hear that our team, especially Katie, Nick, and Michael, went above and beyond to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google"I am extremely impressed with the service provided by Ashton Burkinshaw. They helped me find my new home in no time, and the process was completed as quickly as possible. Immy Watson and Folake were outstanding, attentive, professional, and incredibly efficient. Their prompt follow-ups and dedication made everything run smoothly and without delay. I couldn't have asked for a better experience. Highly recommend their top-notch service!"
Pathik · 4 January 2025
Agent replied · 10 January 2025
Many thanks Pathik for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI contacted Ashton Burkinshaw while looking for a flat to rent with my partner following an ad on Zoopla.
I spoke to Folake who carried us through the entire process from enquiry and application up to deposit. Folake is an asset to the Tonbridge Branch; an excellent agent with great people skills and deep understanding of customer needs. We had an opportunity to meet other staff in fact the entire team at Ashton are friendly,accommodating and understanding. I will certainly be recommending their services and using them again in the future.
Ranju · 26 April 2024
Agent replied · 24 August 2024
Thank you Ranju Gautam for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had a fantastic experience with Ashton Burkinshaw. They found us tenants very quickly and made the whole process smooth and straightforward. The team was great throughout, especially Michael, who was extremely efficient and professional …
Kelly · 13 November 2025
Agent replied · 30 December 2025
Hello Kelly,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you … More
★★★★★ 5/5
GoogleOutstanding Service, Truly Exceptional Estate Agent!
I cannot recommend Folake and the team at Ashton Burkinshaw highly enough. From the very first interaction, Folake’s professionalism, dedication, and genuine care stood out. She went above and beyond at every stage of the process, making what can often be a stressful experience feel smooth and manageable!
Folake was incredibly knowledgeable, always available to answer questions, and provided honest, thoughtful advice that helped us make informed decisions. Her communication was impeccable, we were kept updated every step of the way, and no detail was too small for her attention.
Thanks to Folake’s hard work and commitment, we were able to complete the process swiftly and efficiently. So if you're looking for an estate agent who is reliable, proactive, and truly exceptional at what they do, look no further than Folake at Ashton Burkinshaw!
S · 28 May 2025
★★★★★ 5/5
GoogleHave recently let my house through Ashton Burkinshaw Tonbridge and am really pleased with the service provided. The house needed some refurbishment before letting and Folake helped to secure builders and ensure the process went smoothly and quickly. Tenants were found swiftly and hopefully they'll be happy in the property. Many thanks to Folake and the team for a great service.
Moira · 1 December 2024
Agent replied · 8 December 2024
Thank you so much for your wonderful 5* review Moira! We're thrilled to hear that Folake and the team were able to assist you efficiently with the refurbishment and letting of your house. Your satisfaction is our top priority. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMe and my family have quite recently took out a property on rent from Ashton Burkinshaw. The whole process has been amazingly smooth and special shout to Folake to guide us through every single step, very friendly and very helpful and making sure that our move in the new property is as smooth as possible. AB and Folake are now on top list for my recommendations if anyone looking for any property related matters. Thanks Folake and AB for everything!! Keep rocking..
V · 10 December 2023
Agent replied · 31 December 2023
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team in Tonbridge provided amazing assistance in our search for a family home. They were approachable, attentive to our needs, and remained determined despite the challenges posed by our specific requirements. After dealing with numerous estate agents in the area, we were struck by their friendly attitudes and the dedication they demonstrated in finding a solution. While other agents appeared to lose interest, Nick, Folake, and Immy were genuinely committed to supporting us, and we sincerely appreciate their time and perseverance. We would gladly recommend their services to anyone in need of a lettings agent!
A · 10 April 2025
★★★★★ 5/5
GoogleI put out numerous requests on properties one Sunday afternoon. On Monday morning Folake was the only Letting agent to get back to me. She was with me every step of the way. I walk past there office on most days and Folake is always busy. Great work ethic. I cant recommend her enough.
Michael · 9 January 2025
Agent replied · 10 January 2025
Thank you Michael for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNot too good with words but I can say that I had a very warm and humanly experience with the team . Excellency and professionalism at its best ….. I must commend Miss Folake , she was so helpful all the way not considering our many calls with relevant and irrelevant questions all through our journey to our new home ….. l also noticed a post support system to help us settle in well…. Thank you Team and thank you Folake .🙏
Fawehinmi · 30 June 2023
Agent replied · 30 July 2023
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Folake made our move very smooth and easy. Well organized and very flexible to work with you. Thanks again
Nadia · 31 October 2025
Agent replied · 30 December 2025
Hello Nadia,
Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
★★★★★ 5/5
GoogleI would like to thank Folake for her efforts recently. She is repsonsive, enthusiastic and thorough. An assest to her employers. I also dealt with her predecessor some months ago when I first made enquires with Ashton Burkinshaw who was also very attentive. Overall I cannot fault the service from Ashton Burkinshaw.
F · 24 September 2024
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and thanks for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team in Tonbridge were great, polite, helpful and flexible, and guided us the whole way on our letting. I want to say thank to them again and encourage other to use them even if you had a bad experience with another branch, I Tonbridge team been great.
Jonathan · 4 November 2024
Agent replied · 11 November 2024
Thank you for taking the time to leave us your 5* review Jonathan! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GooglePoor service, especially their property management service - Countrywide
Jigar · 14 January 2026
Agent replied · 16 January 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.