Wards Snodland reviews in Tonbridge and Malling

★★★★★ 5/5

Trustpilot

Another satisfied customer

It has been a really good experience dealing with Billy, Keryn and other Wards staff with selling my flat. They are always pleased to see me when I walk down from the station. And once a sale had been agreed upon, Sally Bryant organised matters that I could not even think about, e.g. four sets of solicitors plus the clients also. Well done Sally.

Mr · 12 September 2026

★★★★★ 5/5

Trustpilot

Great company

We just purchased our new house through wards, they’re easy to get hold of and keep you in the loop. Kim batchelor was a diamond! I was having a nightmare with my solicitor who was dreadful! She got things moving and really put in a good few days hard work to get us there! Really happy with our purchase so thank you!

James · 24 September 2026

★★★★★ 5/5

Trustpilot

Wards and Be Chapman and Sam Turner

Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.

Stephen · 29 August 2026

★★★★★ 5/5

Google

Swarnim. Has been the person we have had the pleasure to have helped us to find our new home. He has been very helpful and has helped us to the best of hes ability. Always very happy to see us and always very cheerful. Even though we didn't buy through wards we have had a lot of support from the team. Thank you all very much Mr & Mrs Tidy x

Patricia · 10 July 2026

★★★★★ 5/5

Trustpilot

We instructed Wards to try to sell our…

We instructed Wards to try to sell our house and we got Anne to come to put it on the market, she was very friendly and ran through everything that we needed to know and with help from izzie and the ladies in the office they got my house sold within a month, we couldn’t be happier and wards have helped us find our dream property too,

Mr · 29 July 2026

★★★★★ 5/5

Trustpilot

Great service

Tom was absolutely excellent! Cannot recommend highly enough.

Anthi · 5 October 2026

★★★★★ 5/5

Trustpilot

Great experience

Maria kept us updated every step of the way. Always available to answer our questions.

Jeffrey · 13 August 2026

★★★★★ 5/5

Trustpilot

Very good ,so far so good

Very good ,so far so good. Wards have listened to my requirement and are on board with promoting my home and helping me to try and find my next one hopefully. They have been flexible with time scales and listened to situation. Wards have sold my last two houses so l'm hoping 3rd time lucky.

Jeanette · 3 October 2026

★★★★★ 1/5

Trustpilot

Passed referencing a month ago and no tenancy agreement

Passed referencing a month ago, but they and the landlady keep me in limbo. They outright refuse to provide a tenancy agreement before move-in, missed the legal statutory deadline to return my holding deposit under the Tenant Fees Act 2019, and told me on the phone that they 'do things differently'. They refuse to return the holding deposit and keep sending emails about moving in.

Helen · 28 July 2026

★★★★★ 4/5

Trustpilot

Put at my ease

Ethan was friendly, empathic and helpful. Reliable too.

Laura · 24 September 2026

★★★★★ 5/5

Trustpilot

A big thank you to staff at Wards…

A big thank you to staff at Wards (Gillingham branch). From the first visit by Gary, who was very professional explaining the entire process to us, this was our first move after over 38 years in the same property. All the staff were helpful and able to answer our questions. Spoke to Hannah and Adam on occasion but mainly dealt with Nicole and Kim, the progressor, both of whom worked tirelessly to get us over the finish line. We really can’t thank them enough.

Ann · 17 November 2025

★★★★★ 5/5

Trustpilot

Maria from the West Malling branch was…

Maria from the West Malling branch was fantastic throughout the entire process. She was always friendly, professional and highly informative, keeping us updated and helping to put our minds at ease, particularly during the final week, when exchange and completion really came down to the wire! Her support and communication made a stressful time much easier. Thank you, Maria!

Callum · 24 August 2026

★★★★★ 5/5

Trustpilot

Professional and supportive staff from initial meeting to completion of dale

After researching, Wards of Tenterden were the obvious choice from the number of local sales. Alex the branch manager was our first point of contact. He explained all options clearly allowing us to make our choice without feeling pressured. From then our main point of contact was Becky. A superstar, local resident with a good knowledge of Tenterden. She has an absolutely great manner, is relaxed, whilst remaining professional and courteous at all times. Nothing felt too much trouble and she kept us fully informed of all visits and progress during the sale. She is a great asset to Wards.

Nigel · 18 October 2024

★★★★★ 5/5

Trustpilot

Happy client

From the off set Adam from the gillingham office was very helpful taking my property on his books and quickly finding me a buyer.Using there in house solicitor facility made things go very smoothly then being passed on to Kim who kept me informed at each stage with the progression of the sale which made me very comfortable.the whole process only took aprox 8 weeks so I thank the team for there professionalism with everything, and would like to add even contacting the gillingham office Nicole and team would be very helpful thanks again Mr Turner

Archie · 18 October 2024

★★★★★ 5/5

Google

My wife and I found Monika from Wards to be particularly helpful, enthusiastic and friendly when we were viewing properties in the Snodland area. While we eventually settled for a property elsewhere we still found the service provided was of excellent quality with great insights and a great level of respect for ourselves and our search criteria. Thank you Monika!

Gregory · 1 July 2025

★★★★★ 5/5

Trustpilot

Well done Wards Lettings

We have used the services of Wards over many years for the sale and also rental of our properties. They have always been very professional and efficient. Our most recent business was regarding the rental of a property and the Rental Team dealt with this in a professional way right up to the point of the new tenant moving in. Molly was especially helpful from start to finish and kept us informed of the various potential tenants and worked with us to ensure we had the best applicant for our property and met with our requirements. A job well done 👏

Mrs · 25 September 2024

★★★★★ 1/5

Trustpilot

Appalling from start to finish

Appalling from start to finishThe head of lettings appeared professional at the first meeting but it was steeply downhill from there. She went away and set up a number of viewings without bothering to tell me the date. The first I knew of the viewings was when the Wards person turned up to show people around.What’s more, the head of lettings didn’t bother to brief the colleague who managed the viewings, as a result of which I had to repeat to this person everything I had already said about the property and the rental.Wards then recommended a low-quality tenant (the only one they could find) who didn’t even meet the affordability criteria. The tenant proved troublesome and ultra-demanding and Wards simply accepted everything she complained about without any scrutiny. Wards seem to think that window latches and bathroom tiles break of their own accord. As a result, I ended up paying for the damage done by the tenant, which should rightly have been taken from the deposit.I gave Wards permission to switch the utility accounts, but they didn’t just switch the names, they also put the tenant onto a terrible tariff (in my view and that of the tenant) to earn a commission. Cheap, nasty and very unprofessional.There is so much more terrible service from Wards and Arun Estates, a name they try to hide under, there will be a second review.

Martin · 10 September 2024

★★★★★ 5/5

Trustpilot

Emily was an absolute dream to work…

Emily was an absolute dream to work with. She was friendly, approachable, and nothing was ever too much trouble. She kept us updated every step of the way and was always happy to answer any questions we had. Her professionalism, communication, and support throughout the process were fantastic, and we wouldn’t hesitate to recommend her.

Molly · 12 May 2026

★★★★★ 5/5

Trustpilot

10/10 would reconmmend

Wards made selling my house an incredibly smooth transition. In particular, Honi and Maria were exceptional, warm, engaging, and truly understanding of my situation. They were always available for both big and small questions, and I genuinely valued their support throughout. I couldn’t have done it without their calm, caring approach. Thank you both you kept me sane!!

Izzy · 23 April 2026

★★★★★ 5/5

Trustpilot

The most trustworthy Estate Agent in Kent with exceptional sales person

What an outstanding experience `we had buying a house with Wards in Hythe, Kent thank you. Having dealt with several estate agents during the process I can honestly say the service, help and support we got from your exceptional Team member, Darren Cakebread, was second none. Darren made the whole process stress free for us. He is one in a million. Never have I meet a more professional, kind, supportive, knowledgeable Sales person who listened to our requirements and matched them to the letter finding us our dream home. Thank you. Communication is so important and a passion for the role and Darren excelled at this. We were sent lots of potential properties, more than from any other agent, viewings were informative and a pleasure and I know for sure should we move again in the future Wards Hythe and Darren Cakebread will be our first choice over any other agent in Kent. I can not recommend you highly enough. Thanks again and please pass our gratitude to Darren.

Fiona · 29 August 2024

★★★★★ 5/5

Google

I would like to give a special shout out to Debbie Ludgate, who has been so helpful from the very beginning of the sale all the way to the end. Debbie has always been on the end of the phone, or computer, whenever I needed her. I actually missed her when she went on annual leave! For one of the most stressful things to go through, Debbie really did help to put me at ease and always did everything she could to speed the process along. Thank you Debbie, I really appreciate everything you have done over the past six months. We got there! You’ve been amazing.

Amy · 23 August 2024

★★★★★ 5/5

Google

We have had a great experience using wards to sell our property and could not thank Emma, who done a great job at progressing the sale.

Ellie · 10 April 2026

★★★★★ 5/5

Google

We have had a great experience with wards on selling our bungalow. The team Monika/Emma/lauren/Caroline/ swarnim have been amazing and very helpful in every step of the way...very professional and made us feel very important always they have gone above and beyond and couldn't ask for better people to go on the journey with us...amazing team thankyou

Wendy · 10 August 2026

★★★★★ 5/5

Trustpilot

Ask for Lucy

I cannot recommend Lucy enough! From the moment I enlisted her help, she went above and beyond to ensure a seamless experience, even while I was away. Lucy not only put my mind at ease but also took the initiative to organise multiple contractors for me, making the entire process stress-free. Her dedication was evident when she sold my home in less than two weeks, before it even officially hit the market! She found multiple buyers, demonstrating her exceptional skills and proactive approach. Throughout, Lucy was polite, respectful, and always brought a great sense of humour to the table, which made working with her an absolute pleasure.She expertly guided me through the entire process, keeping me informed at every step. Lucy’s professionalism, warmth, and commitment to her clients set her apart, and I couldn’t be more grateful for her help. If you’re looking for an estate agent who delivers outstanding results while making the process easy and enjoyable, Lucy is the one to choose!

Paul · 15 August 2024