Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMonika was incredibly helpful
Monika was incredibly helpful she was patient and knowledgeable. She had excellent advice and really listened to what we was looking for. She went above and beyond and found a property for us at a different wards branch that ticked all the boxes. I had a bad opinion of wards until meeting her and she change my opinion, so much so that she actually gained additional bussiness as i advised a family member to use wards to sell his property.
Kezmarie · 28 August 2026
Agent replied · 22 September 2026
We're so glad to hear about your positive experience with our team member at Wards Snodland. It's wonderful to know that their patience, knowledge, and excellent advice made such a difference in your property search, and that we were able to exceed your expectations. We truly appreciate you recommending us to your family member.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotProfessional with Excellent Communication
Recently purchased a period property through Wards of Ramsgate. The service I received was excellent, the staff were professional and friendly. Communication was first rate, even if I had to leave a message it was always acted on and Amanda Robinson (not in the Ramsgate office) would follow through with a call and speedy assistance. A shout out to James from the Ramsgate branch, he was an absolute super star! So helpful and accommodating, very professional with great communication skills. This was so appreciated as I was moving to a completely new county and area.
Elle · 21 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your excellent experience with us at Wards Ramsgate, especially during such a significant move to a new area. It's wonderful to know that our team's professionalism, friendliness, and first-rate communication made your property purchase smooth and stress-free. We truly appreciate you highlighting the exceptional assistance you received. Thank you for your kind words.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotI have been renting a property from…Wards Lettings of Kent
I have been renting a property from Wards Lettings for the last 3 and a half years. They are diligent and obliging along with being so professional, in so many ways. I highly recommend them. Over these years, whenever I've had to make telephone calls, the person I've spoken to has been kind, charming and listens, responding in a friendly, satisfying manner. I enjoy speaking to Emmet when I pay my rent, via telephone. Also Will. The staff I've met, in person, including, Tammy and Laura has been a pleasure, both of whom, have treated me in a friendly, caring & personable manner. Sadly, I have to re-locate, due to commute distance. Finally....such a huge mention of respect to Billy Flynn...this Man has showed me such respect, he listens, reacts in an amiable, friendly manner, so rare these days. Billy is such a warm-hearted Gentleman...."Nuff Respect" Sir. I had a problem.. never have I experienced such a compassionate response in a business capacity. He listens and responds so reassuringly. I haven't met him, in person, however, that's how it feels via telephone. Billy is a fantastic ambassador for Wards Of Kent. I truly wish His career prospers. Warmest Regards, Billy and Wards. Paul Vincent Boyle
Paul · 14 August 2026
Agent replied · 22 September 2026
We are incredibly grateful for your wonderful feedback and truly appreciate you taking the time to share your positive experience with us at Wards over the past three and a half years. It means a great deal to us to know that our team has consistently provided you with professional, kind, and supportive service. We are particularly touched by your commendation of our colleagues and their dedication to ensuring a reassuring and amiable experience. We understand that relocating due to commute distance is a significant change, and we wish you all the very best in your new endeavors. We value your kind words and are so pleased to have had you as a tenant.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotIt’s been a journey
It’s been a journey! Gary had been very supportive of seeing this process through which has been a long one, couple of times wanted to take it off the market but persuaded me to keep it on! Hannah and Jenny have both been fabulous for generating bookings during the viewings period. A thanks to Luke as well. Kim fantastic with the STC period helping with the complicated process of keeping everyone updated with progress and any information/ issues that occurred!
Consumer · 1 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with our team at Wards throughout this journey. It's wonderful to know that our colleagues provided such dedicated support and kept you informed every step of the way. We truly appreciate your kind words and are delighted that everything is now successfully concluded.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
GoogleThink we can all agree moving house sucks, I lost my buyer twice and overall it was about 15 months total before I moved out .... I definitely owe a huge thank you to the team at Snodland who were always positive and never gave up, got back at it every time we had to go back and start again. Big thank you to all the team, Lauren, Bella, Caroline and especially Monika and Debbie who had to put up with me more than others I think .... All the best to everyone thank you!!!!
Ben · 25 December 2025
Agent replied · 8 January 2026
Hi Ben,
Thank you for sharing your experience so openly. It is great to hear how the team stayed positive and determined throughout such a long and challenging journey, never giving up even when things had to restart more than once. Lauren, Bella, Caroline, Monika and Debbie will really appreciate knowing their persistence, patience and encouragement helped you finally get over the line. We are delighted they could support you through it all.
Thanks,
Wards
★★★★★ 5/5
GoogleHighly recommend the whole team at Wards Snodland! A very professional, friendly and warm team who care so much for their buyers and sellers. Lauren was brilliant when valuing our property and Monika and Swarnim have both been such a great help with our viewings and answering all of the many questions I’ve had! Not forgetting all the help from Debbie as well after the house sold. Thank you so much to you all for all your hard work in making this happen for me and my family. 10/10 job well done.
Georgia · 9 November 2025
Agent replied · 22 November 2025
Good morning,
Thank you so much for your 5-star review!
We’ll be sure to share your comments with our Snodland branch, they’ll be delighted to know they scored a perfect 10 for all their hard work.
Wishing you all the very best for the future.
Best regards,
Wards of Snodland
★★★★★ 5/5
TrustpilotBilly Flynn has been a huge help to us…
Billy Flynn has been a huge help to us whilst we are going through the process of vacating our current property. He listens, gives us excellent support and advice which is what we required. Huge thank you Billy for making the process seemless.
Gary · 20 August 2026
Agent replied · 24 October 2024
We are truly delighted to hear about your positive experience with us at Wards and that we could provide such excellent support during your property transition. Your kind words are greatly appreciated.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
GoogleThank you so much to the team at Wards who helped me sell my house this year. The girls in the office were lovely (Lauren, Monika and Bella), they continuously communicated and supported me whilst our property was on the market, and then when we sold Debbie was just brilliant as our sales progressor. Towards the end, if it wasn’t for Debbie, our chain could easily have fallen apart. Thank you all for helping us on our journey and enabling us to buy our dream home 😊
Katie · 10 October 2025
Agent replied · 8 October 2025
Good morning,
We are absolutely delighted to hear that Lauren, Monika, Bella, and Debbie provided such excellent support throughout your journey to your dream home. It's wonderful to know that our team's continuous communication and assistance made a positive impact during the selling process. We're especially glad that Debbie's efforts as a sales progressor were instrumental in keeping your chain together. Thank you for trusting us with this important transition in your life, and we're thrilled that we could play a part in helping you achieve your goal.
Kind regards
Wards of Snodland
★★★★★ 5/5
TrustpilotEvie
Evie was personable, enthusiastic and knowledgeable a joy to communicate with and great energy to peruse our dreams for Mums last forever home. We may still be looking but she really has been great to work with so far.
Lizzie · 12 August 2026
Agent replied · 22 September 2026
We're so glad to hear Evie is providing such a positive and knowledgeable experience as you search for a home with us at Wards. We appreciate your kind words Lizzie!
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotWe recently purchased our new home…
We recently purchased our new home through wards. We really can’t thank them enough for their hard work and dedication. They kept us updated they chased for updates and information about the chain and pushed to get it across the line. They really do try their best to get the best outcome across the whole chain and made us feel more comfortable when we felt things were going quiet. Big shout out to Chloe Yas Lewis and Debbie. What a team they are and what lovely people they are too. Always happy and communicative no matter how many time you call and chase and ask for updates really l made the process smoother and easier for what is a very stressful time.
Thomas · 17 May 2026
★★★★★ 5/5
GoogleWe will never be able to thank Monika, Lauren and the rest of Wards enough!! We used Wards after being really let down by another estate agents! And they really did come to the rescue! They sorted opened houses, did mass ring rounds and even after a mishap with our buyer sorted out even more viewings for us all within 24hrs!! The ladies are so professional and really do get know their sellers and the properties to find the right buyers! We went via a cooperate process and Lauren and Monika went above and beyond dealing with the company and all the other agents in the chain to try and make it as smooth for us as possible! They never gave up when our chain got messy!! Thank you so so much!!
Natalie · 21 July 2025
Agent replied · 25 July 2025
Good afternoon Natalie,
Thank you for your kind words about our team's professionalism and dedication. We are delighted to hear about your excellent experience with Monika and Lauren!
Many thanks,
Wards
★★★★★ 5/5
GoogleI can honestly say that all of the girls at Snodland Wards are absolutely amazing at their jobs. Due to a complex chain, selling our house this year was lengthy and not straight forward, but Monika, Bella, Lauren and Debbie kept us well informed, helped push things along and could not have been more caring and understanding. I would highly recommend selling through Wards Snodland you won’t find a more efficient team.
Caroline · 10 October 2025
Agent replied · 8 October 2025
Good afternoon,
We are pleased to hear Monika, Bella, Lauren and Debbie provided caring support through your complex chain.
Thank you for recommending our team, we will be sure to pass on your kind comments.
Best wishes
Wards of Snodland
★★★★★ 5/5
TrustpilotVery pleased with the service
Very pleased with the service and professionalism from Wards Kings Hill. Sam Turner, Be Chapman, Kate Hunter and Maria Meddings were all first class in achieving a sale of our property. Thank you.
Mark · 14 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with our team at Wards King Hill. We truly appreciate you acknowledging our colleagues' professionalism in achieving your property sale. Thank you for your kind words.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotWards of New Ash Green
My wife and family have lived in Kent for over 40 years, and every house that we bought or sold, of which there have been many, has been through Wards of Kent. They have always been an efficient and business-like agency. We trust them. Recently, we had to sell a second house in the village of New Ash Green that we were renting-out for over a decade. This was because of the changes in the tenancy laws.
Peter · 3 September 2026
Agent replied · 22 September 2026
We are truly grateful for your continued trust in our services over the past four decades, and we appreciate you sharing your recent experience with us at Wards. It's wonderful to hear that our team was able to navigate the complexities of selling your property, especially with the changing market conditions and tenancy laws. We understand the challenges you faced with the property being vacant and the concerns about mortgage rates. We are particularly pleased that our colleague's innovative approach, utilizing a modern method auction, proved effective in securing a timely sale for you. We value your kind words and are happy we could provide a positive outcome.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotUrgent release of tenancy deposit required
I have tenants who are experiencing financial hardship and who are moving out of one property I own into another. This required releasing the deposit on the first property to make it available for the second. It transpired that the release request had been sent to the wrong email address and this was the reason for them not having received it. With only 3 days until they moved into the new property and need the deposit, we called to see if we could chase it up. I spoke to Sangeetha who quickly grasped the problem and contacted both her accounts team, the tenant and myself and managed to quickly resolve the issue and get the deposit to the tenants on time. We are all very grateful to her and thank her for her speed and professionalism.
Carol · 15 April 2026
★★★★★ 5/5
GoogleThank you so much to the team at Wards Snodland for selling our house in Halling! Lauren, Bella and Monika did an amazing job marketing our property and getting us an amazing price which allowed us to secure our next home! We cannot thank them enough.
We would also like to thank the dedicated sales progressor, Debbie who worked with us! Thank you so much Debbie for pulling the sale through with a lot of unexpected twists and turns!!
You get what you pay for and Wards Snodland are well worth the money. They’re more reliable and trustworthy than certain local “independent” estate agents who operate in the area.
Jonathan · 10 June 2025
Agent replied · 8 September 2025
Good morning,
Thank you for your kind review!
We are delighted that Lauren, Bella, and Monika helped market your property so successfully, securing a fantastic price for your next home.
We will also pass on your kind words to Debbie, she will be thrilled to hear how much her dedication and hard work meant to you throughout the process.
Thank you for putting your trust in our Snodland branch.
Wishing you all the best in your new home!
Best regards,
Wards Snodland
★★★★★ 5/5
TrustpilotI would like to say a special thank you to Wards of Tenterden
I would like to say a special thank you to David Shaw, Clare Davies and Steve Hutchens for all their help with the sale of my flat and then the purchase of my new home in Tenterden. They were all so helpful and friendly with any questions I had and really supported with the process. As this was my first sale and then purchase of properties it all felt a bit daunting but everyone from Wards was super helpful and great at communicating and responding to any queries or questions I had.
Lucy · 19 March 2026
★★★★★ 5/5
TrustpilotI had a wonderful experience dealing…
I had a wonderful experience dealing with Wards. The team was exceptionally friendly, warm, and welcoming from the moment I got in touch. They went above and beyond to be helpful and kept me updated every step of the way. Moving or dealing with property can be stressful, but they made the entire process so easy and smooth. I highly recommend Wards to anyone looking for a reliable, friendly estate agent!
Chris · 4 September 2026
Agent replied · 22 September 2026
We are so pleased to hear that our team at Wards Snodland provided such a positive and smooth experience for you. Making the process easy and keeping you informed is always our goal. Thank you for your wonderful recommendation!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotCallam helped and assisted us from the…
Callam helped and assisted us from the start of our property search up to the purchase and completion. Callam was always contactable. Cannot thank him enough.
Romi · 3 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with us at Wards, especially regarding the support you received throughout your property journey. We truly appreciate your kind words.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotFantastic Service
We have just exchange contracts on our new property and would like to thank all the girls at wards for their hard work getting us there. They are always ready to help in anyway they can with prompt replies and helpful suggestions. Extremely professional and always knew the answers to any questions we had. Thank you so much Be, Maria, Sam and Katherine for your fantastic service.
Mrs · 16 September 2026
Agent replied · 22 September 2026
We are absolutely delighted to hear about your positive experience and that our team's hard work at Wards Kings Hill helped you exchange contracts on your new property. Providing prompt, helpful, and professional service is what we strive for, and it's wonderful to know we met your expectations. Thank you for your kind words!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWe would highly recommend Hythe Wards Estate…
We would highly recommend Wards Estate Agents in Hythe for selling your home. A huge thank you to Mark, Darren, Ollie, Amelia and Amanda.
Aimee · 7 August 2026
Agent replied · 22 September 2026
We are incredibly grateful for your wonderful feedback. It means so much to us to hear that our team's efforts in communication and support made your relocation less stressful. We always aim to provide clear and consistent updates, and we're delighted that our approach to handling viewings and securing reliable buyers met your expectations. Your recommendation is truly valued at Wards!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotNicholas Foster
Nicholas Foster was really helpful - I would highly recommend Wards. I am very happy with the service I received and great communication.
Kellie · 12 August 2026
Agent replied · 22 September 2026
We're so happy to hear you had such a positive experience and appreciated the great communication from Nicholas. We truly value your recommendation of Wards.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotAnother satisfied customer
It has been a really good experience dealing with Billy, Keryn and other Wards staff with selling my flat. They are always pleased to see me when I walk down from the station. And once a sale had been agreed upon, Sally Bryant organised matters that I could not even think about, e.g. four sets of solicitors plus the clients also. Well done Sally.
Mr · 12 September 2026
Agent replied · 22 September 2026
We're so pleased to hear about your positive experience with our team at Wards Broadstairs, especially with the sale of your flat. It's wonderful to know that our colleagues provided excellent support and made the process smooth for you. We truly appreciate your kind words.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWards and Be Chapman and Sam Turner
Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.
Stephen · 29 August 2026
Agent replied · 22 September 2026
We are so pleased to hear that our team at Wards King Hill made your selling and moving experience a smooth one. It's wonderful to know that our efforts to arrange a rental agreement prior to your purchase helped alleviate stress. We truly appreciate your recommendation.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
