Wards Snodland reviews in Tonbridge and Malling

★★★★★ 5/5

Trustpilot

I bought a property recently and wanted…

I bought a property recently and wanted to let it. I found in Abi and Hamid the perfect letting agent. Everything was communicated and explained promptly and in advance. I was kept up to date with all developments and at no point I was under the impression that I don’t know somethings as every time, everything was very well explained. Look forward to doing business with you again guys.

Anatoli · 6 December 2021

★★★★★ 5/5

Trustpilot

I had a wonderful experience with Wards

I had a wonderful experience with Wards when I was looking to purchase a property for my Mum. Alex Martin and Monika Mihova went out of their way, so determined to find the right property and really gave us amazing service. They sent over so many properties and went the extra mile to arrange viewings.

Hayley · 17 June 2023

★★★★★ 5/5

Trustpilot

Thanks George

I recently started a tenancy and George was my point of contact throughout. He was approachable and responsive and made the process really straightforward for me, answering any questions I had and being available when I needed him to be. Thanks George

Gary · 16 April 2024

★★★★★ 5/5

Google

Lauren and Monika, in particular, have been outstanding from start to finish. The team at Wards are incredibly efficient and responsive, keeping communication clear and consistent throughout. They operate like a well-oiled machine, yet remain warm, approachable, and genuinely invested. It’s rare to find that balance. They’ve earned my trust, and I would highly recommend them to anyone buying or selling.

Joanna · 10 April 2026

★★★★★ 1/5

Trustpilot

Avoid Wards Estate Agents, Unreasonable and Rude Lettings Manager

My sister, a professional dentist (with 20 plus years of experience) relocating from a Scandinavian country, requested a flat viewing for a rental property. To our shock, the agent demanded intrusive private information about her financial situation, specifically asking what she owns.The Lettings Manager, Emily Boyle, displayed the worst attitude throughout the interaction, making it clear that my sister would not even be allowed to view the property unless she agreed to pay 12 months' rent upfront. This unprofessional conduct was utterly unacceptable.It’s clear that this agency needs to seriously retrain its staff. Never before have we experienced such interrogation just to schedule a simple property viewing. I strongly advise others to be cautious when dealing with this agency.NB: To the owner of Wards, please listen to the voice recorded tapes from Sep 26 2024 on how Emily interacts with potential clients.

Diana · 26 September 2024

★★★★★ 5/5

Google

Just a quick note to thank Isabella, I’m a First time buyer, and she’s helped me getting started, guiding me in the correct direction, spending time finding me a property. …

Joe · 10 October 2024

★★★★★ 5/5

Trustpilot

A positive experience

From start to finish our experience with awards has been faultless.The team have been consistently polite, professional & go above & beyond to help with queries & to push through our purchase as smooth as possible.I mostly dealt with Abbie & have been highly impressed with her service.The home move box was a very pleasant surprise too & a lovely touch.I would definitely recommend Wards to anyone looking to sell their property.

Rachel · 17 February 2021

★★★★★ 5/5

Trustpilot

Excellent service from letting agency!

Excellent service received from all the staff at the letting agency at ward and partners in particular Laura Cale. Laura keeps us updated with news of our property including when tenants are about to leave and when new tenants are about to arrive. Laura is both professional and friendly and takes an active interest in all her clients we are happy that she is working on our behalf, we are about to include a second property for Laura and her team to look after on our behalf, keep up the good work Laura!

Katrina · 10 November 2016

★★★★★ 5/5

Trustpilot

Thank you Wards

I have recently sold my home through Wards at Tonbridge, I can not thank them enough. It was the first time I have sold a property in over 15 years and they made the whole process stress free. From the very beginning where George came to value my property, he set out a plan to achieve the price I needed to allow me to move and executed it perfectly. I have an open house full of viewings with in the first week and achieved over the asking price. The rest of the team were brilliant at updating me through out get the property completed very quickly. Thank you again wards.

Mark · 18 September 2024

★★★★★ 5/5

Trustpilot

Ramsgate Branch - best I’ve ever met

Let’s face it, estate agents often get a poor reputation, people say they are pushy, don’t listen, send you to the worst properties etc and sometimes it’s true however this was not our experience with Wards Ramsgate Branch.This was a particularly difficult purchase for us following a bereavement and every single member of staff in there helped support us and worked tirelessly to find a portfolio of properties for us to look at. I was so stressed at one point, I got a terrible headache and soon paracetamol and cold drinks appeared from the team so we could keep looking. The staff laughed with us, supported us and one point even cried with us - they are the loveliest team we have ever met.After looking at 65 properties in total, it was Natalie from the Ramsgate Branch who struck gold, every single thing we had asked for, she delivered, her attention to detail was above and beyond. She even made sure the viewing could happen late afternoon so I could go after work. Natalie couldn’t have been more helpful and I am delighted we finally found somewhere, we cannot wait to complete now and move into our forever home. Thank you again Natalie and thank you Wards!

Caroline · 18 September 2024

★★★★★ 5/5

Trustpilot

Every landlord needs a David

David Odunlami is an exceptional lettings manager, always going the extra mile to ensure efficiency and a fast turnaround in securing a new tenant. He listens to the landlord and provides his professional opinion on any queries. Equally he provides guidance and comfort to prospective tenants. A good negotiator and has experience in any situations that may arise. Highly recommended!

Kate · 23 November 2022

★★★★★ 5/5

Trustpilot

I was looking for a property to rent

I was looking for a property to rent as my current landlord had to sell. I dealt with Maria Byrne for a majority of my communications with Ward. She was/is friendly, understanding and knowledgeable about the properties be enquired about or viewing and promptly responded to queries I had.I would definitely recommend her and Wards to any potential tenants or applicants.

Mr · 10 October 2022

★★★★★ 5/5

Trustpilot

We are currently looking to buy our…

We are currently looking to buy our first home - we walked into wards not knowing what we are doing or where to start.. We were immediately met by the amazing Chelsea who is desperately trying to find us something and she is going above and beyond to do so - I just wanted to say a huge thank you for everything you have done already.. We love your tenacity!

Emma · 17 January 2026

★★★★★ 5/5

Trustpilot

Tina Styance went over and above to…

Tina Styance went over and above to make our sale go through smoothly. Tina dealt with the network of solicitors, our buyer and the sales agents in a very professional manner, Just as importantly kept me us up date throughout the process with regular calls. I would highly recommend her and her team.

Jilly · 27 June 2023

★★★★★ 1/5

Trustpilot

I have had an extremely disappointing…

I have had an extremely disappointing experience with Wards in fully managing my property in Kent. Their lack of attention to landlords is evident, as I have found myself constantly chasing them for updates and basic tasks. They have failed to meet their contractual obligations, including sending me the inventory and conducting the promised three-month property inspection for fully managed clients. Additionally, their communication has been poor, with delayed responses to my emails, despite the fees I am paying for their services. Based on this experience, I cannot recommend Wards and will not be working with them again.

Vikki · 11 September 2024

★★★★★ 5/5

Trustpilot

I've used Wards for each of my sales…

I've used Wards for each of my sales and the service is always great. From the initial valuation appointment to the sale, I was kept informed regularly with the online hub and phone calls. Devon was very helpful when I had questions, got back to me quickly and was always friendly.

Donna · 16 August 2023

★★★★★ 1/5

Trustpilot

I Poorly Built Block Partition Discovered in New‑Build Home

I purchased this house new approximately 17.5 years ago. Recently, during a bathroom renovation, the drywall was removed, revealing a partition made of grey blocks. These blocks appear to be poorly secured to each other, as the partition moves slightly when touched. It is evident that the mortar used to join these blocks does not properly bind them together. This raises serious concerns about the structural reliability of the construction. I recommend potential buyers pay close attention to such partitions and conduct a thorough inspection to avoid future issues.

Olena · 12 October 2025

★★★★★ 5/5

Trustpilot

Excellent and prompt service.

I had a limited time to find a property, and Kate was most helpful in this successful search. She was extremely prompt in answering emails and messages at all times of day, and arranged viewings at short notice. She was knowledgeable about the property, and responded quickly to my requests for extra information. During the viewings she was not pushy, and let us take our time. Thank you Kate!

HLS · 21 July 2021

★★★★★ 5/5

Google

Many thanks to Lauren, Monika and Sam for all their hard work in selling our house in very difficult market conditions! A special mention for Debbie Ludgate, Sales Progressor, who pushed through the exchange of contracts in a very timely fashion!! Many thanks to all!!

David · 27 December 2023

★★★★★ 5/5

Trustpilot

Amazing at Wards-especially Judy Day!!

The whole team at Wards have been so helpful and I couldn’t of had a better experience. There’s one person I can’t thank enough and that’s Judy Day at Wards! She was very efficient, always communicated with me and kept me up to date. I will actually miss our telephone calls. What a lovely helpful lady and a credit to Wards. Thank you Judy! Mr & Mrs Temple xxxx

Carl · 27 June 2021

★★★★★ 5/5

Trustpilot

Abbie, Wards Of Strood Estate Agents

We bought through Wards Strood and dealt with Abbie who was fantastic, we had a lot of problems due to a long chain and many delays. Abbie chased everything for us and for the seller. Never got stressed (Unlike myself) and always professional. Could not ask for a better person to deal with. Thank you Abbie and the next time I'm in Strood a bottle will be popped into you. 10/10

David · 14 January 2021

★★★★★ 5/5

Trustpilot

Dealing with Gemma was an absolute…

Dealing with Gemma was an absolute pleasure, I was given all the information needed in a very professional manner and most importantly felt that she genuinely understood my needs and that showed in her understanding of the local area.

Wayne · 26 April 2024

★★★★★ 5/5

Google

Lauren and her team were amazing . They helped me so much in selling my mums property, nothing was too much trouble and they went above and beyond to get the sale finalised. I would not hesitate to recommend or use them again. Thank you all

Jan · 27 November 2023

★★★★★ 5/5

Trustpilot

Wards Ramsgate have been great selling…

Wards Ramsgate have been great selling my property. James and Ethan kept me updated constantly. A special mention is needed though for sales progression, Sally Bryant has been exceptional and absolutely worth her weight in gold. Her tenacity and commitment to push for exchange and completion has been exceptional in what was a complicated chain at a difficult time of year. Thank you Sally for everything.

Bernie · 18 December 2021