Wards Snodland reviews in Tonbridge and Malling

★★★★★ 1/5

Trustpilot

Unprofessional and unreliable agency

I rented with wards for 2 and a half years with a nil deposit scheme . From the first day of moving in we had problems with the property, no hot water, no heating, leaking boiler and bath in the middle of a snowy winter. We had to find our own plumber as the landlord liked to take his time getting in touch. From that day I have regretted my decision to not only move into that house but to also rent through wards. Their property management team are an embarrassment and extremely unprofessional, on numerous occasions I was spoken to on the phone in a very disrespectful manner. During my time in the house we experienced serious problems in the house which put myself and another member of the house hold in hospital. I have no finally moved out of the property and found a lovely landlord who has pride in his property.I have now been told by wards that I need to pay over £200 for cleaning the house ( which was done before I left) and they’re waiting for the contractor to give them a quote for more works that are needed in the home but not due to any fault of mine, I’m disgusted and shocked by this. So in my honest opinion I do not recommend Wards as an estate agency whatsoever. I do however recommend Ben Siggins and Connells who are very professional and reliable.

Charlottie · 12 July 2023

★★★★★ 5/5

Trustpilot

First time buyers

Me and the girlfriend have just been through the process of getting our first house and wards have been amazing. We dealt with Jodi Wyncoll who was very honest and helpful from the start till completion and made the whole process go a lot smoother than imagined. Big Thanks

Ben · 12 June 2023

★★★★★ 5/5

Trustpilot

Devon at Wards

We dealt with Devon at the Rochester branch. He called us about a house that he thought we would be interested in and he was absolutely right. He kept us informed and always got back to us when he said he would. Very good customer service.

Robyn · 16 August 2023

★★★★★ 5/5

Trustpilot

Stepped up when we needed to keep to a deadline.

A particularly emotional time made a lot easier to deal with thanks to Wards of Chatham . Ashley and his team were very professional and courteous at all times and the whole process was a relatively quick one given the circumstances. Thank you again for all of your help.

ANON · 17 May 2023

★★★★★ 5/5

Trustpilot

Dear Wards Ramsgate and leading team,

Dear Wards Ramsgate and leading team,This is Cristina ,the new tenant in Ramsgate area.Trust you all had a fantastic weekend.Based on my experience following the steps for renting in this area. I would like to express my gratitude to the Wards letting team ,mainly to Miss Jade BayfordLettings Negotiator and Mrs. Emma that has been really supportive and efficiently collaboration in the entire process assuring everything is on the both parties contentedness and assuring the fully closed process rightly and greatly conveniently. Wish you the best ahead and many rewards endeavour.Kind regards,Cristina B.

Cristina · 10 June 2024

★★★★★ 5/5

Trustpilot

Thank you from a first time buyer

A huge thank you to Keshal and his associates for helping me take my first step onto the property ladder. His knowledge, consideration and charisma is a credit to Wards of Rochester. Not only did he recommend a great property, but he was in constant communication with me throughout the process. A great help to first time buyers and I recommend him and his team unreservedly!

Cherilyn · 5 February 2021

★★★★★ 5/5

Trustpilot

Lee from Wards at Ashford has been…

Lee from Wards at Ashford has been really helpful in setting up and resolving any issues with the tenancy agreement on my house. He was on hand to answer queries and concerns and put all of the necessary arrangements in place with the new tenants to ensure the switch over was successful and stress free for both parties. Thanks for your help Lee.

Customer · 7 September 2021

★★★★★ 5/5

Trustpilot

Geoff and the team were excellent with…

Geoff and the team were excellent with helping through our process. Definitely recommend them to anyone

Anthony · 17 January 2026

★★★★★ 5/5

Trustpilot

Outstanding service

Katie George, Senior Property Co-Ordinator has been a pleasure to deal with. Her help is invaluable, her advice is clear and helpful. She is pleasant and deals with everything very professionally and promptly. I am very grateful for all Katie's help over the last 6 months.

Karen · 27 July 2023

★★★★★ 5/5

Trustpilot

Maria was brilliant

Maria was brilliant! She was extremely helpful, friendly and kept me informed during every step of the process. Thanks so much Maria!

Brooke · 20 November 2025

★★★★★ 5/5

Trustpilot

Renting a house

Renting and moving house has never been an easy experience however with Emily from the Ashford branch it really was. From applying to view at the beginning right through to being in our new home Emily was a huge support and always happy to answer any questions or queries we may have had. We couldn’t be more happy with the service delivered.

Daniel · 1 October 2021

★★★★★ 5/5

Google

Myself and my partner are first time buyers and Monika from the snodland branch helped us find the most amazing flat. Her communication was brilliant, she was such a delight to work with, always helpful with questions and visits, she would …

Millie · 10 October 2025

★★★★★ 5/5

Trustpilot

Purchased through Walderslade office

Purchased through Walderslade office, all staff were professional and efficient to deal with especially Barry the sales progressor, he is an asset to your team

Tommy · 15 October 2025

★★★★★ 5/5

Trustpilot

Up most help and more

We recently changed over to wards from a different estate agents, and we have had the up most best experience with wards!. From the get go of the change over we have had the best communication with our property manager Nikki Cullen. She has gone above and beyond to help and deal with issues we had been hit with, she really does her job plus more to help get things done and sorted. Especially with the issues that came with the property we lived in (no fault of wards at all, was a property they took over). Couldn’t thank her enough for what’s she has done. 100% recommend wards and 1000% recommend Nikki!

Jessica · 25 April 2023

★★★★★ 5/5

Trustpilot

Sally Bryant was very supportive…

Sally Bryant was very supportive throughout the process of selling our house. Sally kept in regular contact liaising with all parties involved and the solicitors, we would highly recommend. Thank you Sally again for all your help.

Peter · 29 January 2024

★★★★★ 5/5

Trustpilot

Thankyou Alison

I would like to thank Alison for all her help she kept me updated with what properties was on the market. Very helpful and polite.Ryan

Ryan · 7 September 2024

★★★★★ 5/5

Trustpilot

Pleasant experience

Ashley Taylor came to value our property recently and we wanted to acknowledge his professionalism and courteous manner. His in-depth knowledge of selling properties and the current market really helped us to understand the process. We are also extremely impressed by the marketing report and calculated costs of moving provided. Whilst we are still thinking long and hard about a move, we would recommend Wards to anyone thinking of buying or selling.

Joanna · 21 October 2025

★★★★★ 5/5

Trustpilot

Fabulous service Judy Day 😊

All the staff at wards were very helpful and polite but I must mention the great service from Judy day who was our coordinator she was extremely supportive,helpful with lots of knowledge was patient and informative all the way through the experience of selling and buying a new home at times the process was very stressful and frustrating for all of us but through no fault of ours or Wards but Judy kept us up to speed with phone calls throughout and went above beyond just being a coordinator her professional and friendly approach to everything was extremely helpful even through a sad bereavement she made herself available and I believe if it had not been for her we probably would’ve pulled out of the sale and purchase a very big thank you to Judy Day 😊

Phil · 5 April 2023

★★★★★ 5/5

Google

Very pleased with Swarnim very handy with all viewings from Snodland branch also surround areas, help with mortgage advisors and solicitors. Thanks to him We are very close to our dream.

Marcos · 8 January 2026

★★★★★ 5/5

Trustpilot

Fantastic team in Hythe Kent

During a very long and stressful house hunting period, Wards stood out from all the other agents in Hythe and the surrounding areas.They were professional, knowledgeable and most of all, very kind and compassionate. I felt that they were genuinely trying to help me with a difficult search and they pulled out all the stops.The branch is very well run by little Mark who clearly has great leadership skills. Big Mark was amazing at helping me secure a property at a very fair price. Darren was always friendly and helpful. Florence was my saviour, she cheered me up and gave me sound advice all the way through. Overall, an absolutely brilliant team and definitely the one I would market my own property with, without any hesitation.

Julia · 29 March 2023

★★★★★ 5/5

Trustpilot

Thank you Daniel Forster for the valuation

Daniel Forster came to give us a valuation. He was very professional, friendly and an outstanding salesman that showed great attention to detail. He wasn’t pushy, but showed passion and a nice level of enthusiasm in selling our loved home. He was happy to negotiate fees and explained a lot about the packages Wards offer. I have proceeded in talking to James, Wards mortgage advisor and was very happy in how he explained things.

Tracy · 10 August 2024

★★★★★ 5/5

Trustpilot

Emma was excellent...

Maria · 16 April 2026

★★★★★ 5/5

Trustpilot

Friendly and professional

Thank you to Devon and Judy from the Rochester branch, through whom we bought our new home. Devon was great when we were organising viewings, very professional and friendly. And Judy really helped push things along when the chain got a bit stuck.

Ellen · 16 August 2023

★★★★★ 5/5

Trustpilot

Would just like to thank Sally Bryant…

Would just like to thank Sally Bryant from the Ramsgate office for going above and beyond on my purchase. There were a lot of problems getting solicitors to communicate but Sally was always there pushing and keeping me updated. If it wasn't for her we wouldn't have exchanged before Christmas. Thank you Sally from the bottom of my heart.

Karen · 6 December 2021