Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotA big shout out to Wards
I have previously written a review on Wards Estate Agency in Snodland but just wanted to follow up now we have completed our sales.A special thank you goes out to all the staff at Snodland but especially my main two, Sam and Monika whom I mainly dealt with.A stressful process was still stressful but made so bearable by these two lovely ladies who were professional to the core but so friendly and helpful always.Our Sales Progressor was Debbie Ludgate. Debbie from the off was helpful, professional & knowledgeable but so likeable and friendly. Any queries were explained or looked into and she came back to you asap with the answer. When it came to sorting completion dates, although exhausting trying to all agree, Debbie ploughed on with her usual efficiency & dedication.I would highly recommend Wards of Snodland & Debbie Ludgate to be your Sales Progressor in a heartbeat.
Lorraine · 21 February 2024
★★★★★ 5/5
TrustpilotSo helpful
I’ve recently rented a flat through Wards, Laura was really helpful with getting this sorted really quickly. From looking to moving in only took a couple of weeks. Laura kept good contact with updating me along the way and always on hand for any questions I had. Thank you for making it such an easy move.
Emily · 10 August 2023
Agent replied · 24 October 2024
Hi Emily,Thank you for leaving a review! It's great to hear how positive your experience with Laura has been and how easy she was able to make your move.Best wishes,Wards.
★★★★★ 5/5
TrustpilotThe experience have been a very good…
The experience have been a very good one from start to finish; Although, the process wasn't easy, but the staffs involved with our mortgage were excellent. The support given to us was unbelievable and this aid to the successful sales of our property. Georgina Gray and her team, whom is our mortgage broker was very good and highly experience. She worked tiredly to secure our mortgage. She was great throughout the process of our application and simple the best. Kim Batchelor was very supportive, approachable, she constantly re-assured us and update us on the progress of both the sales of our property as well as checking on the progress of our mortgage application. Again, Gary Snedden and all the staffs especially at Gillingham and Rehainam branch thank you very much for your help and support.
Jamilatu · 14 February 2024
★★★★★ 5/5
TrustpilotA good experience
Thanks to all those at Wards who made our selling and buying a good experience. From start to finish they were courteous friendly and informative. Natalie started the ball rolling and Debbie kept the process moving. All working well as a team. We have used Wards in the past and would not hesitate in doing so again.
Graham · 4 July 2023
Agent replied · 24 October 2024
Hi Graham,Thank you for leaving a review! It's fantastic to hear how positive your experience with our Ashford team, and particularly Natalie and Debbie, has been. Thank you for continuing to choose Wards!Best wishes,Wards.
★★★★★ 5/5
GoogleCouldn't have asked for more! The help and support Lauren and her team provided was amazing. They answered any question that I had no matter how silly it was and have helped me secure my first home. Every time I called everyone wanted to help and calling me back even after hours which suited my working pattern perfectly. Thank you all so much, if I ever sell my home then I would only ever use yourselves as you were the most helpful estate agent that I spoke to the whole time I was looking.
Miss · 24 October 2019
Agent replied · 22 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
GoogleI would like to take this opportunty to personally thank Lauren Kelly and her team from the Snodland branch. Lauren in particular dealt with all queries in a timely manner and proved to be an effective communicator.
Since Lauren's arrival at the branch and her dealings with this house purchase was I left in any doubt of what was required of me or the process. I felt at ease and was given every confidence that my purchase was in good hands and as a first time buyer this was incredibly reassuring.
I would recommend this branch in particular Lauren for anyone considering buying or selling as you are in very competent hands!
Lou · 24 October 2019
Agent replied · 22 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
GoogleGreat service from Snodland branch
Very positive experience with the team at Wards in Snodland. Samantha Turner has been brilliant. Sam is wonderfully patient and has really taken the time to understand what I am looking for in a new home. Whenever I have phoned or visited the branch the team have been warm, friendly and professional. Viewings have been quickly arranged and all the properties were viable options - no time-wasting viewings. Sam's follow-up has been great - always professional, clear and positive. We all know its nerve-wracking buying your first home, but working with Sam has certainly eased the stress for me!
Kirstie · 24 October 2019
Agent replied · 22 October 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Wards of Kent
★★★★★ 5/5
TrustpilotExcited and full of butterflies 🤗🤗🤗🤗🤗Anouska was extremely helpful in the…
Anouska was extremely helpful in the purchase of my property,I am actually looking for the perfect words to use,she went over and beyond,am so lucky and blessed to have worked with her and Natasha.All I can say is God bless them both.I am supper excited and extremely satisfied with the services they both have provided for me.cheers
Titilope · 28 June 2023
Agent replied · 24 October 2024
Hi Titilope,Thank you for leaving a review! It's fantastic to hear how extremely helpful Anouska and Natasha from our Ashford branch have been, we'll pass your kind words along.Best wishes,Wards.
★★★★★ 5/5
TrustpilotGreat service from James of Wards Tonbridge - thank you. :)
We moved into our first home together yesterday and absolutely love it - thank you James of Wards Tonbridge for all your hard work!James showed us around several houses whilst we were doing initial viewings. He was always very friendly, knowledgeable and stayed in good communication throughout the process. We would recommend highly both James and Wards to anyone thinking of buying or selling in the Tonbridge area. Thank you again, James!
Izzie · 23 October 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotThank you
Be, Sam and team were fantastic. Sold in no time. Thank you
Josh · 8 May 2026
★★★★★ 5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Emma Penfold she is new to the company but you couldn’t tell, on one of my most stressful moves she calmed me down on the phone laughed and joked with me it felt like I was talking to a friend not a sales Progressor she went above and beyond to keep me informed and communicated up until exchange of my property. I’m so pleased she was there talking me through everything. Thank you so much
Maria · 21 November 2025
★★★★★ 5/5
TrustpilotEfficient, effective, pro-active and competent.
Recently I purchased a home through Wards in Tonbridge. Honi was my main contact but occasionally I worked with Kai and other members of the team, who were all on the ball. Honi was a delight: always friendly but professional, replied promptly to inquiries, remembered the details of my case and managed my stresses well, as did Kai when I hit melt-down! I would recommend them to anybody wishing to sell or buy a property.
Mrs · 10 March 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotEmily was very helpful and extremely…
Emily was very helpful and extremely professional. Always kind on the phone. Always answered any questions we required.
Sherina · 18 March 2026
★★★★★ 5/5
TrustpilotRebecca from wards in Tenterden
Rebecca from wards in Tenterden is amazing!! I couldn’t recommend her enough, she goes above and beyond to find your dream home! She is so lovely and kind and always so bubbly and upbeat, Would always recommend Rebecca thank you so much for helping.
Hollie · 2 April 2024
Agent replied · 24 October 2024
Dear Hollie,Thanks for your review, we're pleased to hear our team has gone above and beyond to help you in your property search. We'll pass your kind words on to Rebecca. Congratulations on your property purchase and enjoy your new home. Thanks again, Wards Ashford Branch
★★★★★ 5/5
TrustpilotGreat service and a big thank you.
We have received excellent management services from Kelly, Samuel and the team. They have always been so responsive and supportive during the many years they have managed our property whilst we have been in Singapore. Always good advice and a big thanks to them and Wards. Martin Terrell
Martin · 8 January 2024
Agent replied · 24 October 2024
Hi Martin,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how responsive and supportive they've over all the years they've managed your property.Best wishes,Wards.
★★★★★ 5/5
TrustpilotExcellent service
Excellent service, very professional and informative.Many thanks to Antony,Aimi and Maxine.Highly recommended.
Matt · 30 April 2026
★★★★★ 5/5
TrustpilotExcellent estate agent
Excellent estate agent, very efficient service
Brandon · 28 September 2026
Agent replied · 10 October 2026
We're so happy to hear you found our service efficient at Wards Birchington. Thank you for your kind words Brandon.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotA huge thank you to Emily and Ashley…
A huge thank you to Emily and Ashley for all their help with the purchase of our first property. We excited for our future relationship with them and to start our forever journey in our new home
Charley · 1 August 2024
Agent replied · 24 October 2024
Hello Charley,Thanks for your review, we're delighted you're happy with our service. We'll pass this on to Emily and Ashley. We're always here to help you move forward in your property journey.All the best,Wards
★★★★★ 5/5
TrustpilotFantastic service and I was with Purple bricks
Hello I would like to let you know what fantastic work Amanda has done to assist myself and others in our chain. Wards/Amanda was not our estate agent, however she went above and beyond to assist where she could. We were with Purple bricks. Amanda has provided meaningful and valuable updates throughout our sale and purchase. We got nothing from PB. Thank you for all your teams help. Regards Jade Symons
Jade · 3 September 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotA BIG thank you.
I am in the process of buying a house in hythe and if it wasn’t for Maisie from wards this wouldn’t be happening. I’m a busy person and don’t get much time to look at properties so when Maisie kindly said she would show me around a property on her day off I was amazed and so thankful! This is something that sadly doesn’t seem to happen now days. She was very professional and gave me all the answers and advice I needed. I’m now in the process of buying the property in mention. So a big thank you to wards but most of all Maisie. Thanks again Neil Griggs
Neil · 15 October 2024
Agent replied · 24 October 2024
Good afternoon Neil,Thank you so much for your lovely review. We're thrilled to hear that Maisie provided such exceptional service and made your home-buying process smoother. It's wonderful to know that her dedication and professionalism have left such a positive impression. We're here for you every step of the way.Best regards, Wards
★★★★★ 5/5
TrustpilotExcellent service from the Hythe team
Excellent service from the Hythe branch. Helpful, approachable, intuitive and non judgemental. I am indecisive, often intolerant and fearful at times However the guys at Wards supported me throughout the process. I am now the proud owner of a beachside penthouse apartment. If the stairs ever become insurmountable I shall without question move again with Wards.A perfect team. Big Mark is a sensitive, special friend with such depth of understanding. I love him!
KATHY · 19 March 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotVery helpful conversation.
Stanislav · 12 October 2026
Agent replied · 13 October 2026
Thank you for your positive review of Wards Strood.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
GoogleWards of Snodland were fantastic in putting our property on the market, Lauren, Monica and Tahlia were very professional and helpful in answering any concerns or questions we had.
Would thoroughly recommend them.
Thank you.
Jacqui · 23 August 2024
Agent replied · 22 October 2024
Hello Jacqui,
Thanks for your review, we're delighted you're happy with our service. We're honoured to hear that you would recommend our services to others.
All the best,
Wards of Snodland Estate Agents
★★★★★ 5/5
TrustpilotHelpful and efficient team
Laura and the team at Wards are always friendly helpful and efficient and make my experience as a landlord easier than I expected. They guide me through all the issues involved with letting my flat. Thank you for all your hard work
Sheila · 19 April 2024
Agent replied · 24 October 2024
Hi Sheila,Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass it along to the team.Many thanks, Wards of Ashford Estate Agents
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