Sansome & George Residential Sales Ltd Tilehurst reviews

★★★★★ 5/5

Google

We have had a great experience. They are helpful, fast, reliable and efficient. In our case we had Barbara and she was absolutely amazing. Always willing to help us with any big or small need that we had. She is extremely friendly and experienced. We cannot recommend Barbara enough !

Pavleen · 6 June 2022

★★★★★ 5/5

Google

We have recently sold our house with Sansome and George, and had an extremely positive experience. …

Jake · 14 March 2026

★★★★★ 5/5

Google

We have worked with Barbara during our buying new house process.I will definitely recommend Barbara because she was doing her job very professionally, responded very quickly to emails and messages and provided good explanation in some situations if you don't know.

Liuba · 1 May 2023

★★★★★ 5/5

Google

Barbara was amazing sorting everything out with the sale of our house and Anthony and Lewis were also great getting it put on the market and sold. We bought this house via Sansome and George and Anthony 6 years ago and the service was great then and great now.

Charles · 11 July 2022

★★★★★ 5/5

Google

Sansome & George together with Neville Turner made our purchase process as easy and straightforward as possible. From booking an viewing till handover of keys, they are informative and responsive during complete process. Special thanks to Lewis, Anthony, and Barbara. Would highly recommend Sansome & George.

Raj · 8 November 2022

★★★★★ 5/5

Google

It was great working with Sansome & George team. They helped us finding our first home. I would really recommend them if you’re looking to buy, sell or rent a place in Reading. Team is very experienced, friendly and always available to support you and answer all your queries. Thank you everyone from Sansome & George team who helped us in our journey.

Abhijit · 9 October 2024

★★★★★ 4/5

Google

Sold at the asking price (revised, at my request), so really happy with that. Also, Sansome & George acknowledged a couple of description edits, and their pictures made my flat justice. Really happy with that too. My flat was advertised in the premium section, which was good too. On the constructive side: - I felt at some stage that Sansome & George wanted a quick sale, when they suggested me to lower my asking price by £25K. Ultimately, a £10K proved sufficient. - I did feel a fair amount of pressure not to tie my sale with my purchase, while my circumstances had changed enough to allow me to do so without being harmful to the sale (we are talking a few working days' delay). I would have certainly appreciated more consideration in that aspect.

Jerry · 11 November 2023

★★★★★ 5/5

Google

Very Good Service Provided by Sansome & George team in getting our first home in Reading. Many Thanks to Barbara Legg, Anthony, Charlie, Lewis and all the Team at Pangbourne & Tilehurst Branch. Will definitely recommend to our Family & Friends. All the Best from Gautam & Sej

Gautam · 6 June 2022

★★★★★ 5/5

Google

An excellent service, very friendly and professional company. Always a prompt response to any communication.

Neil · 14 March 2026

★★★★★ 5/5

Google

A good experience selling through Tilehurst Sansome and George. Anthony was very positive and helpful, moving quickly after our initial sale fell through. Barbara in the proceedings team was then a brilliant hello in getting everything completed. Thank you

Lu · 1 April 2023

★★★★★ 5/5

Google

We have received excellent service from the team throughout our sales process, especially from Barbara who has also supported us with the purchase of our new property. Paul has been very helpful, including providing us with storage and removal services. Recommended all round!PositiveResponsiveness, Professionalism

Ann · 27 August 2022

★★★★★ 5/5

Google

Sansome & George got to be one of the best estate agencies me and my husband have been in contact with and we have been in contact with many. Been searching for our perfect home for a long while and must say Sansome & George agents have been great. Esp. Ben and Jane from West Berkshire branch. They are genuine and they care for both sellers and buyers interest. They made our exchange super easy and smooth. We do recommend them for any one looking to purchase or sell a home.

Doaa · 4 September 2023

★★★★★ 5/5

Google

Paul, Barbara and all of the team have been fantastic. We had a few offers and agreed a sale (in excess of the asking price) within 2 working days of the house being placed on the market after asking those that had offered to put in their best and final offers. We are also buying through S&G and whilst the purchase has been a little more complicated, we were kept fully informed and supported throughout by Paul, Barbara, and the rest of the team in their absence.

Thomas · 21 August 2023

★★★★★ 5/5

Google

Excellent service from Paul and his team selling my Mother's house. Barbara in particular has been immense in progressing the sale from offer to completion and helping to resolve an issue that arose. I recommend them.

Ian · 1 May 2023

★★★★★ 5/5

Google

I recently sold flat through Sansome and George, all of the staff were very friendly ds and happy to help. Barbara was excellent throughout the experience, always very responsive to messages and returning calls and looking for way to solve issues that arose.

Helen · 11 July 2022

★★★★★ 4/5

Google

Dealt with a lot of EA ‘s in Reading and the team at S&G are a cut above the rest. We highly recommend them they are a fantastic team. Extremely helpful and highly professional. Very happy with the service provided and the aftercare.

Chris · 6 June 2022

★★★★★ 5/5

Google

We just bought our first house yesterday. I want to specially thank to Charlie and Barbara who helped us at every step of our housing process. Please visit my restaurant taste of tandoori for special service and discounts.

Manjeet · 8 December 2022

★★★★★ 5/5

Google

We both purchased and sold through Sansome and George. Lewis and Ben managed our sale perfectly and were extremely helpful and professional throughout. Barbara dealt with the contractual side, keeping all of the solicitor’s in check and keeping us updated on every step. Sansome and George helped to make a very stressful situation almost perfect, unfortunately they can’t account for solicitors! 😜

Iain · 27 June 2024

★★★★★ 1/5

Google

Rented a property 'managed' (term used loosely) by S&G -- our property manager was changed twice after staff left the company, without us being informed and left to email an account that was no longer in use. The company couldn't seem to decide whether they managed the property or the landlord did, as whenever an issue arose and we contacted the property manager, we still had to wait between days and months for the landlord to decide what to do. All of this inconvenience and back-and-forth waiting for action to be taken on repairs was incredibly frustrating. We were even told that whilst waiting for an emergency repair, we would have to wait an extra 2 days for the landlord to come and view the issue before anything could be done, despite the property manager having pictures and videos displaying that the repair was needed same day. Waiting for 2 groups of people to actually do their jobs every time something needed doing resulted in a year-long wait for another repair for an issue that was present before we moved in. S&G constantly blamed the landlord, the landlord constantly avoided actually resolving the issue, promising to send contractors who never showed. In total, it took ~12 months for repairs to be arranged despite constant reminders that we were still waiting. S&G were no help whatsoever in this situation. When we attempted to call the agency to resolve any issues, the phones were almost always disconnected, no longer in use (despite the numbers being displayed on their website or email signatures), or simply left to ring as if no-one was in the office. At the end of tenancy, our check-out report evidenced that we as tenants had left the property in a better condition than it was when we moved in (including paying for professional cleaning despite it not having been done before we moved in, and complete garden clearance despite it being hugely overgrown when we moved in). The landlord still attempted to take over £100 from our deposit for spurious charges from the check-out report, despite the recommendation of the inventory clerk being that we receive our full deposit back. Again, S&G were no help whatsoever, choosing to spend their time ignoring the inventory report and instead attempting to defend the landlord's blatant thievery against the recommendations of the company they chose to carry out the report. In the end, whilst we attempted to resolve the deposit dispute and request invoices for work carried out as proof of the necessity of the deduction, S&G decided to ignore us altogether and did not respond to our emails again, only sending repeat requests for the evidence-less deductions that they felt entitled to. All in all, a terrible experience renting through them. They allow landlords to get away with deliberate delays in essential repairs and deposit theft, have a total lack of communicaton or responsibility, and seemingly don't actually manage a thing, despite claiming to be property managers. They were worse than useless for the duration of our tenancy, as well as the period following whilst we attempted to rightfully claw back our deposit from them.

A · 12 April 2023

★★★★★ 5/5

Google

Barbara has been unrelentingly in progressing through the purchase of my grandmothers property which has really helped to push things through in what hasn’t been a straightforward process. Would highly recommend this agent!

Jennifer · 8 March 2023

★★★★★ 5/5

Google

We initially chose Sansome & George because Anthony demonstrated a superior knowledge of the area and the market. We were selling our son's house in Reading while we live in Bristol - a logistically complicated affair. Our first sale fell through after several weeks (these things happen!) but the house was back on the market within 24 hours and Ben had secured another offer within a week.. The support that Barbara gave was second to none as she kept us informed about progress and even arranged for final house clearance, cleaning etc. Many thanks to a fantastic team!

Pat · 7 April 2023

★★★★★ 5/5

Google

Very good experience with everyone at Sansome & George. From the initial valuation, through all the viewings they kept us informed & up to date. After they had found purchasers for my partner's house & mine Barbara took over & dealt with everyone involved in both chains, solicitors etc making sure both sales were completed at the same time & on time. I have to admit Barbara & I got off to a shaky start but I'm so pleased we had here in our corner. She was relentless in getting everything done, she's exactly the person you want doing that job for you. Thank you to all of you for a great job.

Adam · 7 April 2023

★★★★★ 5/5

Google

I’ve used Sansome &George before, so 25 years later, whilst we did check out the competition, there was no other choice than them. From the start to the finish, it’s been a thoroughly professional, completely delightful experience. They sold two houses not one ( my partner and I were moving in together) and from the smiling and knowledgeable first approach, the high integrity of the process throughout, with everyone we had contact with, right through to bring handed over to ‘Barbara the Lioness’, who treats the vendor and the purchaser ( two in our case), as her cubs, fiercely protective over every part of the process to the benefit of all. Holding those to account that need to be, she brooks no deviation from the goal, which is to see the sale through to a happy outcome for all. A ‘secret weapon’ no less. Both sales completed on the same day, a marvellous example of a team working so well together, and competent, experienced people in charge. What more could you want from an estate agent. I really truly do recommend a Sansome & George.

Natasha · 8 March 2023

★★★★★ 5/5

Google

Very friendly and responsive compared to other letting agents. They also honour all viewings that have been booked, so you don't worry about a property being let before you've had a chance to view it. Nicole was especially helpful. I'd definitely use them again.

Heleena · 27 August 2021