Every review we hold for the Thurrock office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team here are amazing. I have to thank Rachel and Philip for going above and beyond during this process. They really care and do whatever they can to support during the stressful time of house buying. They communicate every step of the way and always there to answer any questions. Seriously, some of the best service I’ve had during the house buying process. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Rosanna · 12 November 2021
Agent replied · 11 November 2024
Thank you Rosanna for your lovely review. Philip and I have really enjoyed working with you.
★★★★★ 5/5
GoogleIf you’re looking for a professionally run estate agent look no further! Madison made our experience so worth it. She communicated with us every step of the way. After months of searching for a home we’ve finally found the one and I’m so glad it’s with M&P!
Jessica · 17 December 2023
Agent replied · 11 November 2024
Hi Jessica. Thank you so much for taking the time to share your positive experience with M&P Estate! We're thrilled to hear that Madison played a crucial role in making your journey a rewarding one.
At M&P, we strive to provide a professional and seamless experience for our clients, and Madison is a valuable member of our team who is dedicated to excellent communication and customer satisfaction. We understand that searching for the perfect home can be a challenging process, and we're delighted that Madison's efforts contributed to finding the ideal property for you.
★★★★★ 5/5
GoogleEveryone at M&P estates are fantastic. I can’t recommend them enough. The whole team go above and beyond to help and support you in your sale. I would not hesitate to use M&P again. Thank you Paul and the team for everything you have done.
Louise · 16 January 2024
Agent replied · 11 November 2024
Thank you so much for taking the time to share your positive experience with M&P Estates! We are thrilled to hear that our team, especially Paul, went above and beyond to support you. We take great pride in providing excellent service, and your recommendation means the world to us.
★★★★★ 5/5
Google10/10 service from the start till the end! Hannah is amazing, very professional and great communication throughout!
Keavy · 9 April 2025
Agent replied · 22 June 2025
Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with Hannah and the service you received. It's always our goal to provide professional and seamless communication. Your satisfaction is our top priority, and we look forward to assisting you again in the future.
Warm regards,
Paul & The Team
★★★★★ 5/5
GoogleJust wanted to say a big thank you to Hannah who has done her best to help us to find a house for us. Very good customer service, patience and polite. Keep up the good work Hannah.
Tevanay · 15 May 2024
Agent replied · 11 November 2024
Dear Reena, Thank you so much for your kind words and 5-star review! We're thrilled to hear about your positive experience with Hannah. Her dedication to providing excellent customer service is a cornerstone of our values. We'll be sure to pass on your compliments and encourage her continued commitment to helping clients like you find their perfect home.
★★★★★ 5/5
GoogleExcellent service, very very professional. Always there when I call and returns back to me as soon as possible. I stay at M&P Estates for professionals like Hannah who take a lot of stress off my shoulders and has pride in her work. I'm very thankful.
Erdal · 11 October 2025
Agent replied · 11 October 2026
Thank you so much for your wonderful feedback! We're thrilled to hear that you’ve had such a positive experience with our team. Hannah truly takes pride in her work, and we're glad she could make the process stress-free for you. Your kind words mean a lot to us, and we appreciate your trust in M&P Estates
★★★★★ 5/5
GooglePaul is a really genuine person who offers impartial advice on property. From the beginning to the end I have been always kept informed about the house buying process. Paul and Rachel have gone extra mile showing me the property twice and providing me all the information I wanted to know about the property. I do highly recommend them if you are planning to purchase a house. They are honest, fair and transparent with buyers.
Zahir · 13 November 2018
Agent replied · 11 November 2024
Thank you for your kind review it is very much appreciate and the Team at M&P wish you all the best in your new home
★★★★★ 5/5
GoogleM&P Estates have been extremely helpful in our move! Above and beyond to help us wherever we have needed them. Would highly recommend to anyone wishing to sell, buy or rent! Refreshing to find such honest agents! Special shout out to Hannah and Felicity, always professional and get the job done! Thanks M & P Estates ⭐️⭐️⭐️⭐️⭐️
Rebecca · 12 November 2022
Agent replied · 11 November 2024
It has been a pleasure to assist you in finding your new home.
★★★★★ 5/5
GoogleI've used M&P multiple times over the years, and have always been impressed. Paul's guidance is invaluable, and Anna and Victoria consistently kept us updated. The entire team is professional, knowledgeable, and always willing to help. I would not hesitate to use M&P again .
Wareing · 11 October 2025
Agent replied · 9 December 2024
Thank you so much for your kind words and for taking the time to leave us such a glowing review! We’re thrilled to hear that you’ve had consistently great experiences with us over the years. Paul, Hanna, and Victoria, along with the entire team, truly appreciate your feedback, it means a lot to us to know our efforts make a difference.
We’re always here to help, and we look forward to working with you again in the future. If there’s ever anything else we can assist with, don’t hesitate to reach out!
★★★★★ 5/5
GoogleI would highly recommend M&P estate agents if you are selling your property in South Ockendon, they are very good, always responsive and professional.
Rachel at M&P has been exceptional, she has advised, guided, kept us informed and up to date though every step of the process which has been challenging at times!
Thank you so much Rachel and everyone at M&P.PositiveResponsiveness, Professionalism
Janet · 12 November 2021
Agent replied · 11 November 2024
Thank you for your review and feedback. We wish you good luck with your new home .
★★★★★ 5/5
GoogleElise and Hannah were always available to help and done a great job from start to finish. Thank you for making the process easy!
Lauren · 12 October 2025
★★★★★ 5/5
TrustpilotLooking to the future
After much research, mostly podcasts and interviews on You Tube, we decided to ask MP Estates to help us. We work hard all our lives to acquire assets, like our home, and we knew we wanted to protect this for our sons. We are still working and wanted to get things put in place earlier rather than leaving it till we are too old to do anything about it. We feel a great sense of relief now we have everything in place.
We have had easy zoom talks with Charles Quist, Maya, and Haydee. They have made us feel comfortable every step of the way and have made everything easy to understand when it comes to death and taxes. We are now encouraging my father in law, who’s in his eighties, to do the same.
Consumer · 10 July 2025
★★★★★ 5/5
GoogleHannah is a very nice person. She gave me and my wife the best apartment we could think of after we signed up with the company.
I recommend the company and appreciates Hannah for her professional service.
Ekundayo · 12 November 2023
Agent replied · 11 November 2024
We really appreciate your feedback and hope that you enjoy your new home
★★★★★ 5/5
GoogleM&P estate agency is a family run business who are professional, caring, and have such great customer service skills. My estate agent was Hannah who went above and beyond to ensure the sale of my property went through and provided reassurance along the whole way. I would highly recommend this estate agency to anyone, as they provide a much better service then the likes of your main stream estate agencies.
Jessica · 13 August 2024
Agent replied · 11 November 2024
Dear Jessica, Thank you immensely for your glowing review! We're thrilled to hear about your positive experience with Hannah and the team. At M&P, we pride ourselves on delivering a personal touch and exceptional service. It's our pleasure to support our clients throughout their property journey. We're grateful for your recommendation and look forward to assisting you, your friends, and family in the future
★★★★★ 5/5
GoogleCharlie and the team have been fantastic in selling my property for the price I needed! There lettings team, in particular Sarah, was also incredibly helpful when dealing with the rental of the property before the sale. Most definitely the best agent in the area! Many thanks
Haydn · 12 November 2022
Agent replied · 11 November 2024
Thank you for your kind review Haydn.
★★★★★ 5/5
GoogleM&P are not your “typical” estate agents, there is no hard sell, they are open, honest and reliable. From putting the house on the market, handling the viewings and negotiating on our behalf they were professional, communicative and treated us as individuals, not just vendors. Victoria and Hannah are amazing individuals and I cannot recommend them enough!
We sold during a time when the market and interest rates were unstable and their support made the process far less stressful.
Lisa, Pete and Tilly
Lisa · 17 December 2023
Agent replied · 11 November 2024
Many thanks for your 5 5-star review. It has been a pleasure to work with you and Pete. We look forward to seeing you next year in your new home, All the best Hannah & Victoria x
★★★★★ 1/5
GoogleI went for a viewing Friday, was told that I would be sent a form to register my interest the following week, called on Monday to find out what was happening as I hadn't heard anything and was told the agent was on leave and I would get a call back tomorrow regarding my interest in the property. I call the next day and was told the property had been offered to another applicant. I wasn't even given the opportunity to express an interest in this property to the agent dealing (properties at that price and location do NOT get posted regularly despite what I was told). Unfair and a waste of my time. I did not receive any forms or calls from the agent as promised.
Jessica · 12 November 2023
Agent replied · 11 November 2024
Hi Jessica. Thank you for contacting us. I will look into the complaint and get back to you.
My office has tried to reach out to you, but we have yet to be able to get a response from you.
Please email me at paul@mpestates.co.uk with a time that would be convenient to call you.
We do have some other properties that you may be interested in
Regards
Paul
★★★★★ 5/5
GoogleI received an excellent service from M&P. They were friendly and professional. I always felt they were working hard for me. I wouldn’t hesitate to use them again or recommend them to friends and family.
Tina · 17 September 2025
Agent replied · 17 October 2025
Thank you so much, Tina, for taking the time to share your kind words. We’re delighted to hear that you felt supported and well looked after throughout the process. Our team always strives to combine professionalism with a friendly approach, so it’s wonderful to know this came across. We truly appreciate your recommendation and would be more than happy to assist you, your friends, or family in the future.
Warm regards,
The Team at M&P Estates
★★★★★ 5/5
GoogleFrom start to finish, M&P Estates have gone above and beyond to help my family move to our new home. We were greatly helped my Madison who was helping us every step of the way. We not only received help but we felt appreciated and looked after, which is something we have rarely experienced when working with other estate agents. This agency is amazing and I recommend all those who want to use them to do so without hesitation.
Ramel · 12 November 2023
Agent replied · 11 November 2024
We would like to extend our sincerest appreciation for sharing your valuable feedback about Madison and M&P Estates. Your thoughtful words are immensely appreciated!
★★★★★ 5/5
GoogleThank you very much to M&P Estate for their hard work and professionalism. Paul, Hannah, Amber and a team were amazing making our renting experience streight forward, and stress free.
Helen · 11 October 2025
Agent replied · 11 October 2026
"Thank you so much, Helen, for your kind words! We're delighted to hear that you had a smooth and stress-free renting experience with us. Paul, Hannah, Amber, and the team truly appreciate your recognition, and it was our pleasure to assist yo
★★★★★ 5/5
GoogleThe team at M&P are amazing. Every person we dealt with was lovely and helpful. They helped us get our property on the market swiftly and get it over the line in time for the stamp duty deadline. I would highly recommend the whole team.
Lily · 22 April 2025
Agent replied · 8 June 2025
Thank you so much for your kind words and fantastic review! We’re so pleased to hear that every member of the team made a positive impression, that’s exactly the standard we aim for. It was a real pleasure helping you to beat the stamp duty deadline, we know how important that was!
Your recommendation means a lot to all of us here at M&P Estates, and we’re always here if you ever need anything in the future.
Warmest regards,
Paul & The M&P Estates Team
★★★★★ 5/5
GoogleGreat service received from Paul, professional, informative & patient. Paul made the viewing experience enjoyable & answered the many questions that was asked by my wife. Thank you
Sanj · 12 November 2023
Agent replied · 11 November 2024
Many thanks for taking the time to send us a review. It is very much appreciated.
★★★★★ 5/5
GoogleHuge thanks to M&P Estates for helping us find our first home! Right from the first viewing until completion we were in constant communication. Philip, thank you for all you help and assistance in a number of matters, for communication with the seller and your speedy responses! Elliot huge thanks for progressing our purchase! Your are a true asset to the sales progression team! Thank you M&P Estates! Our second purchase will def be with you!!!
Agnes · 12 November 2023
Agent replied · 11 November 2024
Many thanks for your feedback it is greatly appreciated
★★★★★ 5/5
GooglePaul, Hannah and the team really understood us, and therefore provided an excellent experience every step of fthe way. We would hesitate to go with them again.
David · 12 November 2023
Agent replied · 11 November 2024
We are writing to express our sincere gratitude for your wonderful feedback regarding your recent experience with our team. It brings us immense joy to hear that Paul, Hannah, and the entire team were able to meet and exceed your expectations every step of the way.
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