Every review we hold for the Thurrock office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom the very beginning, Hanna has been absolutely amazing. She was always willing to help, quick to get the information we needed, and consistently responsive. Her problem‑solving skills and dedication made the whole process smooth and stress‑free.
Hanna kept us updated at every stage, and even took the time to show us around the property twice, knowing how interested I was. She was professional yet personable, and her thoughtful gesture of sending a lovely pack with chocolates was the perfect finishing touch.
A truly lovely lady who goes above and beyond for her clients. Thank you so much, Hanna, and thanks also to Paul for his support throughout.
Khaled · 16 November 2025
Agent replied · 23 November 2025
Dear Khaled, Thank you for your wonderful review! We are thrilled to hear that Hannah provided such exceptional service and made your experience smooth and enjoyable. Your kind words about her professionalism and thoughtfulness truly reflect her dedication to our clients. We appreciate your recognition of both Hannah's and Paul’s efforts. If you need further assistance in the future, please don’t hesitate to reach out
★★★★★ 5/5
GoogleWe recently bought our first home through M&P and had the absolute pleasure of working with Hannah. From start to finish, she was incredibly proactive and always one step ahead.
As first-time buyers, we were often overwhelmed by the process, but Hannah made everything so much easier with her kindness, patience, and understanding. She communicated with us at every stage, always following up and making sure we knew exactly where we stood. Thanks to her, we never felt left in the dark, she gave us real peace of mind throughout.
Honestly, without Hannah’s support it would have been a very difficult and stressful experience. Instead, she guided us through with professionalism and genuine care. We can’t thank her enough and would highly recommend Hannah and the team at M&P to anyone looking to buy or sell a home!
Reshma · 17 September 2025
Agent replied · 17 October 2025
Thank you so much for your lovely review. It truly means a lot to me to know that I was able to help make your first home purchase a smoother and more positive experience. Buying your first property can feel overwhelming at times, so I’m really pleased that my support gave you peace of mind and helped you feel confident along the way.
It was an absolute pleasure working with you both, and I’m so excited for you as you start this new chapter in your new home. Wishing you every happiness for the future, and please don’t hesitate to reach out if I can ever help again. And of course, if any of your friends or family are thinking about moving, I’d love to help guide them, too.
Kind regards,
Hannah M&P Estates
★★★★★ 5/5
GoogleI recently completed the purchase of a property with the incredible support of Hannah at M&P Estates (South Ockendon branch), and I honestly cannot thank her enough for everything she did throughout the process.
From the very first viewing to the moment I received the keys, Hannah was with me every step of the way, professional, knowledgeable, and genuinely committed to making the entire process smooth and stress-free. Her communication was outstanding, and she always kept me in the loop.
I wanted a fast-conveyancing process and Hannah was really instrumental in pushing the process forward by calling and pushing solicitors when needed.
Thanks to her, we completed in time. If you're looking to buy in the South Ockendon area, we wholeheartedly recommend M&P Estates and their absolute star Hannah !
Martha · 10 July 2025
Agent replied · 8 September 2025
Hi Martha, Thank you for your glowing review! We're thrilled Hannah provided you with an exceptional property purchasing experience. Her dedication is a true reflection of M&P Estates' commitment to service excellence. We appreciate your recommendation and look forward to assisting others in the South Ockendon area. Welcome to your new home! Best wishes, The Team at M&P Estates
★★★★★ 5/5
GoogleThank you to all the team at M&P. On the viewings, Victoria with her support in the photos and viewings. She provided feedback each time and followed our viewing ‘rules’ to viewers. On the sales process, Hannah was great in keeping us informed throughout, chasing solicitors and giving us advice throughout. Overall, everyone in M&P was friendly, quick to act and able to help out if Hannah was off, there was no need for us to go through millions of questions etc, they were all in the know which shows great communication in the team. We have sold a few times over the years and M&P had exceeded our expectations. Very happy we went with M&P, thank you guys.
G · 5 July 2025
Agent replied · 17 October 2025
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re absolutely delighted to hear that your experience with M&P Estates exceeded your expectations.
Victoria and Hannah will be so pleased to know that their efforts made such a positive difference, and it’s wonderful to hear that the whole team’s communication and support shone through. We pride ourselves on making the process as smooth as possible for our clients, and your kind words are a real testament to the team’s hard work.
On behalf of everyone at M&P, thank you again for trusting us with your sale, we wish you all the very best in your next chapter!
★★★★★ 5/5
GoogleFantastic Service from Start to Finish!
A huge thank you to Team M&P for making the whole journey, from the very first viewing to receiving the keys, smooth and stress-free. Your professionalism and dedication really stood out.
A special mention to Paul for his valuable advice and for tirelessly chasing the solicitors to speed up the process. I truly appreciate all your hard work and support. Highly recommended!
Arifur · 9 August 2025
Agent replied · 17 October 2025
Dear Arifur Rahman, We're delighted to hear about your positive experience with us! Team M&P is thrilled to have provided you with seamless service and we're so grateful for your high recommendation. Paul and the rest of our team sincerely thank you for acknowledging their efforts. Your satisfaction is our top priority and we look forward to supporting you in any future property endeavors
★★★★★ 5/5
GoogleOddly enough we didn't actually use them as our estate agent, they were the agent for the property we were buying and we have been so impressed with how helpful they were in moving along stalled progress at the bottom of the chain we wanted to leave a review. We would definitely use them in future seeing how proactively they advocate for their customers. Hannah was exceptional!
Alice · 4 September 2025
Agent replied · 8 September 2025
Dear Alice Page,
Thank you immensely for your kind words and 5-star review. We're thrilled to hear about your positive experience with Hannah and our proactive service. Our aim is always to facilitate a smooth process for all parties involved. We look forward to the opportunity to work with you in the future. Your recommendation is the highest compliment we could receive. Many thanks
★★★★★ 1/5
TrustpilotI got the viewing with this company…
I got the viewing with this company with representative Hannah. Property in South Ockendon. During the viewing I confirmed that I will rent this property, it is fully satisfied us. On Monday at 15:00 LT Hannah called me and accept offer. I spoke to her that I need confirmation by e-mail and inform previous landlord the date of termination of contract and ask when is better for their landlord to move in. Simply remain small details which intake 30-40 minutes to negotiate. I terminate the contract with previous landlord because this letting agent confirmed me this property. Call Hannah after 30 minutes, about 15:30 , nobody replied in their office. Then he sent me the message that landlord choose another tenant. Absolutely not reliable and acting dishonestly, not fair, irresponsible including this landlord. Probably tenant need to additional information and at least get confirmation officially by e-mail? I don't recommend this company for further business. We are from Ukraine and we don't have such lawlessness like here. Absolutely negative and not reliable company. Waste my time and money for fuel.
Customer · 13 April 2026
Agent replied · 23 September 2026
Thank you for your review. We are sorry that you feel disappointed with your experience; however, it is important that the situation is accurately reflected.
At the point your application was being considered, you initially indicated that you were able to move in during April. During the viewing, this changed to a later date. When you were provisionally offered the property, you also confirmed that you needed to negotiate terms with your current landlord before being able to proceed.
We immediately relayed this to our landlord. Due to the level of demand for the property and their requirement for a tenant within a specific timeframe, they made the decision to proceed with another applicant who was able to meet those requirements, subject to referencing.As you were still negotiating, no terms of
business were issued to you for signature and no holding deposit was taken.
We must also clarify that no tenancy is secured until all terms are agreed in writing, contracts are completed, and a holding deposit has been received.
For this reason, applicants are always advised not to take steps such as ending an existing tenancy until formal written confirmation has been issued.
We appreciate that this outcome is frustrating. However, our role is to act in the best interests of our landlord while treating all applicants fairly and in line with UK regulations.
We would also respectfully address your wider comment. As a business, we have supported many individuals and families from a wide range of backgrounds, including Ukrainian families, in successfully securing homes locally. We take pride in operating professionally, fairly, and transparently at all times.
We did also offer you an alternative property nearby, and we have yet to hear back from you regarding this. Should you wish to proceed with a viewing, please do not hesitate to contact us and we will be happy to assist.
We wish you all the best with your search.
★★★★★ 5/5
GoogleMany thanks to Paul and his team at M&P South Ockendon office for helping us advertise our parents property for sale.
Paul is extremely professional, easy to talk to and get along with. Nothing was too much trouble.
Even though we found a buyer ourselves in the end, we used their expertise in negotiating and finalising the sale. We all hit a lot of brick walls throughout the transaction but we all persevered together and the sale all went through in the end.
I would not hesitate to recommend M&P Estate Agents in South Ockendon.
Messages were always passed on through the office and whoever I spoke with was always of a friendly nature and had a professional manner. Paul would always call back as soon as he was available, ready and willing to listen, help, and advise.
Thank you again to you all.
G · 24 November 2024
Agent replied · 11 November 2024
Thank you Glen!
★★★★★ 5/5
GoogleJust want to say thanks to Hannah, Victoria, Troy and Paul the managing director, as a matter of fact, the entire team.
Incredibly communicative, professional, caring and certainly gave attention to details surrounding our circumstances. Just amazing! They put us first, its never about them, it’s always about us. My husband and I are truly pleased and appreciative.
Our sale needed to be expedited without trading off the value and M&P ensured this for us. Paul, the managing director, visited my home, explained the options, made promises and over delivered on his promises. Fantastic! We had to get a new home with limited budget on a tight timescale and the team worked professionally with our solicitor to ensure that both our sales and purchase went through smoothly. We were kept informed throughout the process and Paul, the managing director was so understanding of our situation and ensured that the team fully understood the urgency as well. They were incredibly amazing to work with, a very happy team who were passionate about not just the job but went the extra mile to support us.
Once again, a huge thanks to the team. Highly recommended. We are extremely happy that we went ahead with M&P Estates from the others that gave us quotes. Excellent fees, excellent service with high standards and professionalism. We got exactly what we paid for with an impressive turn around period.
Thank you M&P Estates for a service well delivered.
Charmaine · 12 October 2024
Agent replied · 11 November 2024
Thank you so much for taking the time to leave such a thoughtful and detailed review. On behalf of Hannah, Victoria, Troy, and myself, as well as the entire team at M&P Estates, we’re absolutely thrilled to hear about your positive experience with us.
It was truly our pleasure to assist you, and we’re glad that we could meet your needs, particularly given the urgency of your situation. We always strive to go the extra mile for our clients, so it’s incredibly rewarding to know that you felt supported throughout the process. Your kind words about our professionalism, attention to detail, and commitment to putting you first mean the world to us.
We’re especially happy to hear that we exceeded your expectations and were able to deliver on the promises made. The entire team worked hard to ensure your sale and purchase went smoothly, and we're grateful for the trust you placed in us during this important time.
Thank you once again for choosing M&P Estates, and for your heartfelt recommendation. We wish you all the best in your new home and look forward to working with you again in the future if the opportunity arises!
Warm regards,
Paul & the M&P Estates Team
★★★★★ 5/5
GoogleOutstanding Service from a Trusted Local Estate Agent M&P Estates.
We recently had the pleasure of working with M&P Estates, South Ockendon for the sale of our home in South Ockendon. This was not our first experience with Mr. Paul, as we had also purchased this property through them 10 years ago. Their consistent excellence over the years is truly commendable and their knowledge and expertise of Ockendon and surrounding area is unmatchable to any other estate agents.
From the initial consultation to the final sale, M&P Estates demonstrated exceptional professionalism, expertise, and dedication. Their deep understanding of the local market and personalized approach made the entire process seamless and stress-free. They provided invaluable advice and support at every stage, ensuring we were well-informed.
What sets M&P Estates apart is their unwavering commitment to their clients. Their sales team, especially Miss Hannah and Miss Victoria, are amazingly talented and helped seal the deal. They went above and beyond to market our property effectively, resulting in a swift and successful sale. Their communication was impeccable, keeping us updated with regular progress reports and promptly addressing any queries we had.
We are incredibly grateful for the outstanding service provided by Mr. Paul Tobias, Hannah, and Victoria. Their integrity, reliability, and customer-focused approach make them a standout in the industry. We highly recommend M&P Estates to anyone looking to buy or sell property in South Ockendon or the surrounding area. They are truly a trusted partner in real estate.
Thank you, M&P Estates and the whole team, for making our selling experience so positive and memorable.
Chetan · 12 October 2024
Agent replied · 11 November 2024
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with us again after 10 years. Your kind words about our team’s dedication and local expertise mean the world to us. We're thrilled to have made your selling journey seamless and successful!
★★★★★ 5/5
GoogleIt was a pleasure working with M&P Estates during our search for a new home. A special shout out to Hannah, who, from the very first viewing, was nothing short of amazing. Her professionalism and dedication were evident at every step, consistently going above and beyond to support my wife and me.
Thank you, Hannah, for everything, you are truly a star! You played a pivotal role in ensuring this deal went through smoothly. To the entire M&P Estates team, our heartfelt thanks for your exceptional service. We couldn’t be happier with our new home!
Afeez & Keji
AA · 13 August 2024
Agent replied · 11 November 2024
Thank you so much, Afeez & Keji, for your glowing review! We're overjoyed to hear about your positive experience with Hannah and M&P Estates. Delivering exceptional service and supporting our clients through every step of their journey is our top priority. Enjoy your new home, and remember, we're always here whenever you need us!
★★★★★ 5/5
GoogleM&P estate is a fantastic estate agent whether you are renting, buying or selling. I was renting with M&P estate for almost 3 years with no issues and repairs were done when needed. However, the landlord decided to sell the property with another agent. I became very anxious, spoke to Hannah, she gave some advice and I embarked on a mortgage journey. Hannah introduced me to the broker and the solicitor and the journey began. It took about 4 month. The support that I received from the whole team is second to none, thank you Troy and Elliott for the massive support and help in moving things along. Paul, thank you for your kindness. Hannah, my family and I are truly grateful for all the updates through calls and messages, for all the chasing on our behalf and for making the process a successful one. Hannah has the going the extra mile attitude which enhances her professionalism and client-centred approach.
Grace · 14 June 2024
Agent replied · 11 November 2024
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with M&P Estates. It's wonderful to know that our team, especially Hannah, Troy, and Elliott, were able to support you throughout your journey from renting to buying your own home. Your kind words about our responsiveness and dedication mean a lot to us.
Hannah and the rest of the team are committed to going the extra mile to ensure a smooth and successful process for all our clients. We’re delighted that we could assist you and your family, and we hope you enjoy your new home.
If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. Thank you once again for choosing M&P Estates and for sharing your experience!
Best wishes,
Paul
★★★★★ 5/5
GoogleAfter 15 years of the 1st class, management & letting my property by M&P Estates, They have now found & buyer for & sold the property for me. I can't recommend the enough both as a letting agent, & estate Agent. Thanks to Paul, Hannah & the team @ M&P Estates.
Twincamsteve · 10 July 2025
Agent replied · 8 September 2025
Thank you so much for your kind words and for trusting M&P Estates for over 15 years, it’s truly been a pleasure managing your property and, more recently, helping you successfully sell it. We're thrilled to have delivered the same first-class service from lettings right through to the final sale. On behalf of myself, Hannah, and the whole team, thank you again for your continued loyalty and recommendation. Wishing you all the very best for the future!
★★★★★ 5/5
GoogleI highly recommend renting a property through M&P Estates. Hannah has been the most efficient, supportive and kind estate agent I have ever had the pleasure of dealing with. She was thoroughly professional and nothing was ever too much trouble; advising me through each step of the renting process and replying to emails with speed. I honestly can’t recommend Hannah or the company enough!
Abi · 4 December 2024
Agent replied · 9 December 2024
We're humbled by your glowing review! Hannah and the M&P Estates team are thrilled to hear about your positive experience. Delivering exceptional service is our top priority, and your satisfaction is a true testament to our commitment. Thank you for choosing us and for your high recommendation. We're here for you anytime! Warm regards, The M&P Estates Team
★★★★★ 5/5
GoogleI highly recommend M&P estates as they have provided an exceptional service. I previously had a negative experience with another estate agent which lost me a potential sale. Initially, I spoke to Paul who reassured me how they could help sell my property and what they do differently compared to other estate agents. I had more viewings within a few weeks compared to the 4 months with the previous estate agent. From the start, Hannah has been professional, approachable and extremely helpful. Hannah's negotiation skills, with an offer, was beyond my expectation and she has provided support throughout each stage of the sale. A real strength of M&P estates is their interpersonal skills and their knowledge of what vendors need -making it a bespoke service! Thank you very much M&P!
Angie · 15 February 2024
Agent replied · 11 November 2024
Dear Angie, Thank you immensely for your glowing review! We're overjoyed to hear about your positive experience with Paul, Hannah, and our team. Your satisfaction is our priority, and we're delighted we could restore your faith in the estate agency process. We look forward to continuing to provide bespoke services tailored to our clients' needs. Warm regards, the M&P Estates
★★★★★ 5/5
GoogleDon’t even know how to start , amazing is not even close enough to say how good and helpful our experience with M&P estates has been.
Madison has went above and beyond to help us with our rent application and her communication was straightforward leaving no room for error. It is extremely difficult to find a reliable estate agent in the current market, but Madison and her team are just the opposite in everything, they are open, super reliable , on time and very helpful throughout the process.
Thank you a million for all your support.
Gabriela · 16 January 2024
Agent replied · 11 November 2024
We're thrilled to hear that Madison has been so helpful in your rental application process. It's our pleasure to serve you and we're glad you found the experience enjoyable. Thank you for the great review!
★★★★★ 5/5
Google24th April 2023
It is rare for me to write a review. However, I have extremely positive feedback to give M&P Estates. Without hesitation, I wholeheartedly recommend them.
Straightforward, professional, but above all, they are honest. Paul is an absolute pleasure to work with, truly a breath of fresh air!
I’ve had the pleasure of being a tenant of theirs for 10+ years, had 3 different landlords during that time who were all amazing. Now in a position to buy a property.
I can't speak highly enough of the service Paul and his team has provided.
Thank you for everything! 😊
L. Morris
Photos · 12 November 2023
Agent replied · 11 November 2024
Many thanks for taking the time to write a review. Its lovely to receive a review from a long term customer
★★★★★ 5/5
GoogleWe have not sold nor purchased through M&P estates but felt a review was required. From our first point of contact all members of the team were welcoming, listened to our needs, wants and wish list when it came to looking for a property. All viewings were well arranged, any communication was done efficiently and all team members were extremely knowledgeable on the property they were showing us. The team on whole are very dedicated and driven, they worked extremely hard to find us our forever home. Special mention to Charlie in the Ockendon branch who even though young, went above and beyond at every property he showed us- if I ever need to use an estate agent again I would use M&P.
Ashleigh · 12 November 2023
Agent replied · 11 November 2024
Thank you for your kind review.
★★★★★ 5/5
GoogleNot sure where to even begin!, want to say a huge thank you to Madison and Hannah for their outstanding support and effort throughout our moving in process, this is our first time renting and we could not thank you both enough you have both gone above and beyond to make us feel comfortable as we was extremely nervous about renting our first home 🏡 you both are amazing people and we just want to say a massive thank you!😁 it’s amazing to have people like Madison and Hannah who create a good relationship with their clients and we couldn’t be happier with their work and support! Thank you both so so much!🥰 couldn’t recommend them/ M&P estate agents enough!🫶
Lewis · 12 November 2023
Agent replied · 11 November 2024
Thank you so much for your lovely review Hannah and I appreciate it. If we can be of any assistance, please let us know
★★★★★ 5/5
GoogleWow where do I even begin. M & P are absolutely fantastic especially Hannah and Paul. They go above and beyond and genuinely care and support their clients in the best way possible. We were initially their tenants for a few years and Hannah reached out to us regarding buying a house and gave us some very useful information that we were unaware of. We appreciate the team so much. If you're looking for a trusted, friendly, and loyal estate agent please look no further, you'll never regret it!!!
Jasmyn · 12 November 2023
Agent replied · 11 November 2024
Many thanks for your review. It is very much appreciated.
★★★★★ 5/5
GoogleAfter 9 years of renting with M&P estates we have moved. Our only big regret is having to leave Paul and his wonderful team. This was our first time with an estate agent and we got very lucky. They are supportive and very quick to respond to queries. Dave the inspector was very professional, friendly and unintrusive.Thank you Paul for everything!!!
Roseanne · 14 July 2024
Agent replied · 11 November 2024
Thank you so much for your wonderful review! It was truly a pleasure having you as tenants for the past nine years. We're delighted to hear that you had such a positive experience with our team. Your kind words about our support and responsiveness mean a lot to us. I'll be sure to pass along your appreciation to Dave as well. We wish you all the best in your new home
★★★★★ 5/5
GoogleM&P were amazing from start to finish. Paul was very friendly and approachable when viewing the property and supported me through the offer process. Paul then handed over to Hannah, who was fantastic all the way through. Hannah communicated … More
Rebecca · 15 April 2025
Agent replied · 22 May 2025
Hi Rebecca,
Thank you so much for your kind words and thoughtful review! It was an absolute pleasure to support you on your journey to becoming a homeowner. We're so pleased to hear you felt guided and supported throughout, that’s exactly what we aim for, especially with first-time buyers.
From your first viewing with Paul to the final stages with Hannah, we’re delighted to have made the experience smooth and stress-free for you. Your recommendation means the world to us, and we’re always here if you need anything in the future.
Wishing you all the best in your new home!
Warm regards,
The M&P Estates Team
★★★★★ 5/5
GoogleGreat experience with M&P whilst purchasing my property.
Special thanks to Hannah for always following up, providing updates at every step & offering any support if needed.
Thanks again M&P team!
Alisha · 10 July 2025
Agent replied · 8 September 2025
Thank you for your lovely feedback! We're so pleased to hear you had a great experience purchasing your property with M&P Estates. Hannah will be especially delighted to know her support and regular updates made a difference. Wishing you every happiness in your new home, and if you ever need us again, we’re only a call away!
★★★★★ 5/5
GoogleFor a couple of months I had been viewing properties and dealing with some absolute shocking estate agents. I thought I would have the same with M&P, but I couldn't have been more wrong! From the first call with Philip, I felt like these guys were on the ball and not typical estate agents (I work in sales so know the stigma!). Mandy was at my first viewing and was great, not pushy, down to earth and normal. My 2nd viewing was handled by Victoria, who like Mandy was great, and gave some interior design ideas! Charlie arranged the 2nd viewing and actually accomdated me and made it all happen within minutes. Having only been in the job for a brief while, he is brilliant! Philip has helped with the purchase and has been an absolute star! I couldn't rate the team at M&P high enough. A genuinely normal company to deal with who actually help rather than just concentrate on the commission, which they thoroughly deserve! Without a doubt I would recommend M&P to everyone and would use them again and again!PositiveResponsiveness, Quality, Professionalism
Leigh · 12 November 2022
Agent replied · 11 November 2024
Thank you for your kind feedback Leigh. Our client feedback is paramount to our continued customer service programme. We look forward to helping further to purchase your chosen home. Best Wishes Rachel & Team :)
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