Every review we hold for the Thurrock office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust want to say thanks to Hannah, Victoria, Troy and Paul the managing director, as a matter of fact, the entire team.
Incredibly communicative, professional, caring and certainly gave attention to details surrounding our circumstances. Just amazing! They put us first, its never about them, it’s always about us. My husband and I are truly pleased and appreciative.
Our sale needed to be expedited without trading off the value and M&P ensured this for us. Paul, the managing director, visited my home, explained the options, made promises and over delivered on his promises. Fantastic! We had to get a new home with limited budget on a tight timescale and the team worked professionally with our solicitor to ensure that both our sales and purchase went through smoothly. We were kept informed throughout the process and Paul, the managing director was so understanding of our situation and ensured that the team fully understood the urgency as well. They were incredibly amazing to work with, a very happy team who were passionate about not just the job but went the extra mile to support us.
Once again, a huge thanks to the team. Highly recommended. We are extremely happy that we went ahead with M&P Estates from the others that gave us quotes. Excellent fees, excellent service with high standards and professionalism. We got exactly what we paid for with an impressive turn around period.
Thank you M&P Estates for a service well delivered.
Charmaine · 12 October 2024
Agent replied · 11 November 2024
Thank you so much for taking the time to leave such a thoughtful and detailed review. On behalf of Hannah, Victoria, Troy, and myself, as well as the entire team at M&P Estates, we’re absolutely thrilled to hear about your positive experience with us.
It was truly our pleasure to assist you, and we’re glad that we could meet your needs, particularly given the urgency of your situation. We always strive to go the extra mile for our clients, so it’s incredibly rewarding to know that you felt supported throughout the process. Your kind words about our professionalism, attention to detail, and commitment to putting you first mean the world to us.
We’re especially happy to hear that we exceeded your expectations and were able to deliver on the promises made. The entire team worked hard to ensure your sale and purchase went smoothly, and we're grateful for the trust you placed in us during this important time.
Thank you once again for choosing M&P Estates, and for your heartfelt recommendation. We wish you all the best in your new home and look forward to working with you again in the future if the opportunity arises!
Warm regards,
Paul & the M&P Estates Team
★★★★★ 5/5
GoogleOutstanding Service from a Trusted Local Estate Agent M&P Estates.
We recently had the pleasure of working with M&P Estates, South Ockendon for the sale of our home in South Ockendon. This was not our first experience with Mr. Paul, as we had also purchased this property through them 10 years ago. Their consistent excellence over the years is truly commendable and their knowledge and expertise of Ockendon and surrounding area is unmatchable to any other estate agents.
From the initial consultation to the final sale, M&P Estates demonstrated exceptional professionalism, expertise, and dedication. Their deep understanding of the local market and personalized approach made the entire process seamless and stress-free. They provided invaluable advice and support at every stage, ensuring we were well-informed.
What sets M&P Estates apart is their unwavering commitment to their clients. Their sales team, especially Miss Hannah and Miss Victoria, are amazingly talented and helped seal the deal. They went above and beyond to market our property effectively, resulting in a swift and successful sale. Their communication was impeccable, keeping us updated with regular progress reports and promptly addressing any queries we had.
We are incredibly grateful for the outstanding service provided by Mr. Paul Tobias, Hannah, and Victoria. Their integrity, reliability, and customer-focused approach make them a standout in the industry. We highly recommend M&P Estates to anyone looking to buy or sell property in South Ockendon or the surrounding area. They are truly a trusted partner in real estate.
Thank you, M&P Estates and the whole team, for making our selling experience so positive and memorable.
Chetan · 12 October 2024
Agent replied · 11 November 2024
Thank you so much for your fantastic review! We're delighted to hear that you had such a positive experience with us again after 10 years. Your kind words about our team’s dedication and local expertise mean the world to us. We're thrilled to have made your selling journey seamless and successful!
★★★★★ 5/5
GoogleIt was a pleasure working with M&P Estates during our search for a new home. A special shout out to Hannah, who, from the very first viewing, was nothing short of amazing. Her professionalism and dedication were evident at every step, consistently going above and beyond to support my wife and me.
Thank you, Hannah, for everything, you are truly a star! You played a pivotal role in ensuring this deal went through smoothly. To the entire M&P Estates team, our heartfelt thanks for your exceptional service. We couldn’t be happier with our new home!
Afeez & Keji
AA · 13 August 2024
Agent replied · 11 November 2024
Thank you so much, Afeez & Keji, for your glowing review! We're overjoyed to hear about your positive experience with Hannah and M&P Estates. Delivering exceptional service and supporting our clients through every step of their journey is our top priority. Enjoy your new home, and remember, we're always here whenever you need us!
★★★★★ 1/5
GoogleI was with M&P for six years and experienced continual problems with both the landlord and the agency. Every winter without fail, the heating and hot water would stop working. At one point I had a child under four years old living in a house with no heating or hot water for five days. M&P refused to override the landlord’s decision to wait for a British Gas appointment and would not call an emergency service. It took five days and a requested meeting at the property before they finally acted.
During my tenancy, I had their in house repair team or British Gas attending constantly, yet issues were never properly resolved. M&P consistently sided with a landlord who refused to invest in his own property and repeatedly tried to shift costs onto me as the tenant.
Large structural holes were in the property to the extent that external brickwork was visible. When pests appeared and I reported it, I was told I would be responsible for the cost. I had to remind M&P of the law: if pests are present due to structural defects or external entry points, responsibility lies with the landlord. Pest control later confirmed this. Had I not known my rights, I could have been wrongly charged, which they evidently like doing.
M&P show little regard for tenant welfare and appear more focused on keeping poor landlords on their books than protecting the people living in their properties. They also attempt to retain tenant deposits using questionable and unjustified claims.
There are far fairer and more professional estate agents available. I would not recommend M&P.
Sabreena · 11 February 2026
Agent replied · 11 October 2026
Thank you for leaving your comments and I leave the same response as Shelly Smith as it relates to the same property.
We’re sorry to read that you feel this way and that your experience has left you disappointed. We always aim to support both our tenants and landlords fairly and in line with housing legislation.
In this case, the landlord made the decision to regain possession of the property in order to sell, which is a legal right. We understand this can be upsetting, particularly when families are involved, and we did communicate this decision as sensitively as possible. An alternative property was also offered to try and assist.
Regarding maintenance, we can only authorise repairs with the landlord’s consent, as they are responsible for funding works. Where issues such as the boiler or heating were reported, these were passed to the landlord and contractors in line with procedure. Pest control responsibility can depend on the cause of the issue, which is assessed on a case-by-case basis.
Rent levels are set by the landlord, not the agent, and increases are carried out in accordance with the tenancy agreement and current regulations.
In relation to the deposit, M&P Estates does not hold or decide on deposit money. Deposits are protected in a government-approved scheme, and any proposed deductions are independently adjudicated by The DPS if there is a dispute. This ensures a fair and neutral process for both parties.
We genuinely wish you and your family well moving forward.
★★★★★ 5/5
GoogleHonestly I couldn’t recommend M&P Estates enough. Hannah and the team were absolutely brilliant. She went above and beyond to help with any obstacle that arose. It’s no coincidence that most houses for sale in the area have their sign outside! Thank you Hannah :)
Alex · 11 October 2025
Agent replied · 11 October 2026
Thank you so much for your kind words and glowing review! We're absolutely thrilled to hear you had such a positive experience with Hannah and the team at M&P Estates. Hannah truly cares about every client and always goes the extra mile, so it's wonderful to see that recognised. We're proud to be a trusted name in the area, and your feedback means the world to us. Wishing you all the best in your new
Warm regards,
Hannah & The M&P Estates Team
★★★★★ 5/5
GoogleM&P estate is a fantastic estate agent whether you are renting, buying or selling. I was renting with M&P estate for almost 3 years with no issues and repairs were done when needed. However, the landlord decided to sell the property with another agent. I became very anxious, spoke to Hannah, she gave some advice and I embarked on a mortgage journey. Hannah introduced me to the broker and the solicitor and the journey began. It took about 4 month. The support that I received from the whole team is second to none, thank you Troy and Elliott for the massive support and help in moving things along. Paul, thank you for your kindness. Hannah, my family and I are truly grateful for all the updates through calls and messages, for all the chasing on our behalf and for making the process a successful one. Hannah has the going the extra mile attitude which enhances her professionalism and client-centred approach.
Grace · 14 June 2024
Agent replied · 11 November 2024
Thank you so much for your glowing review! We're thrilled to hear about your positive experience with M&P Estates. It's wonderful to know that our team, especially Hannah, Troy, and Elliott, were able to support you throughout your journey from renting to buying your own home. Your kind words about our responsiveness and dedication mean a lot to us.
Hannah and the rest of the team are committed to going the extra mile to ensure a smooth and successful process for all our clients. We’re delighted that we could assist you and your family, and we hope you enjoy your new home.
If you ever need any further assistance or have any questions in the future, please don't hesitate to reach out. Thank you once again for choosing M&P Estates and for sharing your experience!
Best wishes,
Paul
★★★★★ 5/5
GoogleAfter 15 years of the 1st class, management & letting my property by M&P Estates, They have now found & buyer for & sold the property for me. I can't recommend the enough both as a letting agent, & estate Agent. Thanks to Paul, Hannah & the team @ M&P Estates.
Twincamsteve · 10 July 2025
Agent replied · 8 September 2025
Thank you so much for your kind words and for trusting M&P Estates for over 15 years, it’s truly been a pleasure managing your property and, more recently, helping you successfully sell it. We're thrilled to have delivered the same first-class service from lettings right through to the final sale. On behalf of myself, Hannah, and the whole team, thank you again for your continued loyalty and recommendation. Wishing you all the very best for the future!
★★★★★ 5/5
GoogleIt was a pleasure working with M&P Estate. Professional team who listen and help theirs customers. Couldn’t recommend enough! Thank you Hannah for your help and patience in the whole process. Will definitely recommend to our friends and family.
Kasia · 11 October 2025
Agent replied · 11 October 2026
Thank you so much for your lovely review! It was an absolute pleasure to work with you, and I’m so pleased to hear that Hannah and the team made the process smooth and supportive for you. We pride ourselves on truly listening to our clients and being there every step of the way, so your kind words mean a lot to us. Thank you for your recommendation, and please don’t hesitate to reach out if we can help you or your friends and family in the future.
Warmest Regards
Hannah & all the members of the M&P Team
★★★★★ 5/5
GoogleI highly recommend M&P estates as they have provided an exceptional service. I previously had a negative experience with another estate agent which lost me a potential sale. Initially, I spoke to Paul who reassured me how they could help sell my property and what they do differently compared to other estate agents. I had more viewings within a few weeks compared to the 4 months with the previous estate agent. From the start, Hannah has been professional, approachable and extremely helpful. Hannah's negotiation skills, with an offer, was beyond my expectation and she has provided support throughout each stage of the sale. A real strength of M&P estates is their interpersonal skills and their knowledge of what vendors need -making it a bespoke service! Thank you very much M&P!
Angie · 15 February 2024
Agent replied · 11 November 2024
Dear Angie, Thank you immensely for your glowing review! We're overjoyed to hear about your positive experience with Paul, Hannah, and our team. Your satisfaction is our priority, and we're delighted we could restore your faith in the estate agency process. We look forward to continuing to provide bespoke services tailored to our clients' needs. Warm regards, the M&P Estates
★★★★★ 5/5
GoogleI have no words to say about Hannah and the team.
Excellent
Vlatko · 11 May 2026
Agent replied · 11 October 2026
Thank you so much for your kind words, Vlatko. It really does mean a lot to Hannah and the whole team.
We truly appreciate your support and are delighted that you had such a positive experience with us. Thank you again for taking the time to leave us a review.
★★★★★ 5/5
GoogleDon’t even know how to start , amazing is not even close enough to say how good and helpful our experience with M&P estates has been.
Madison has went above and beyond to help us with our rent application and her communication was straightforward leaving no room for error. It is extremely difficult to find a reliable estate agent in the current market, but Madison and her team are just the opposite in everything, they are open, super reliable , on time and very helpful throughout the process.
Thank you a million for all your support.
Gabriela · 16 January 2024
Agent replied · 11 November 2024
We're thrilled to hear that Madison has been so helpful in your rental application process. It's our pleasure to serve you and we're glad you found the experience enjoyable. Thank you for the great review!
★★★★★ 5/5
GoogleProfessional, courteous service from the beginning to end of the house sale process. I was continually kept informed of progress from viewings to completion.
Thank you Paul, Hannah and Victoria for an amazing service.
Edward · 11 October 2025
Agent replied · 11 November 2024
Hi Edward,
Thank you so much for taking the time to leave such a wonderful review. We’re delighted to hear that you had a positive experience with our team and that you found our service to be professional and courteous from start to finish.
It was our pleasure to keep you well-informed throughout the house sale process and to ensure everything went smoothly. Hannah, and Victoria will be thrilled to know their efforts made such a difference in your experience.
We greatly appreciate your trust in us and wish you all the best. If you ever need assistance in the future or have any property-related questions, don’t hesitate to reach out.
Warmest regards,
Paul
★★★★★ 5/5
Google24th April 2023
It is rare for me to write a review. However, I have extremely positive feedback to give M&P Estates. Without hesitation, I wholeheartedly recommend them.
Straightforward, professional, but above all, they are honest. Paul is an absolute pleasure to work with, truly a breath of fresh air!
I’ve had the pleasure of being a tenant of theirs for 10+ years, had 3 different landlords during that time who were all amazing. Now in a position to buy a property.
I can't speak highly enough of the service Paul and his team has provided.
Thank you for everything! 😊
L. Morris
Photos · 12 November 2023
Agent replied · 11 November 2024
Many thanks for taking the time to write a review. Its lovely to receive a review from a long term customer
★★★★★ 5/5
GoogleWe have not sold nor purchased through M&P estates but felt a review was required. From our first point of contact all members of the team were welcoming, listened to our needs, wants and wish list when it came to looking for a property. All viewings were well arranged, any communication was done efficiently and all team members were extremely knowledgeable on the property they were showing us. The team on whole are very dedicated and driven, they worked extremely hard to find us our forever home. Special mention to Charlie in the Ockendon branch who even though young, went above and beyond at every property he showed us- if I ever need to use an estate agent again I would use M&P.
Ashleigh · 12 November 2023
Agent replied · 11 November 2024
Thank you for your kind review.
★★★★★ 5/5
GoogleNot sure where to even begin!, want to say a huge thank you to Madison and Hannah for their outstanding support and effort throughout our moving in process, this is our first time renting and we could not thank you both enough you have both gone above and beyond to make us feel comfortable as we was extremely nervous about renting our first home 🏡 you both are amazing people and we just want to say a massive thank you!😁 it’s amazing to have people like Madison and Hannah who create a good relationship with their clients and we couldn’t be happier with their work and support! Thank you both so so much!🥰 couldn’t recommend them/ M&P estate agents enough!🫶
Lewis · 12 November 2023
Agent replied · 11 November 2024
Thank you so much for your lovely review Hannah and I appreciate it. If we can be of any assistance, please let us know
★★★★★ 5/5
GoogleWow where do I even begin. M & P are absolutely fantastic especially Hannah and Paul. They go above and beyond and genuinely care and support their clients in the best way possible. We were initially their tenants for a few years and Hannah reached out to us regarding buying a house and gave us some very useful information that we were unaware of. We appreciate the team so much. If you're looking for a trusted, friendly, and loyal estate agent please look no further, you'll never regret it!!!
Jasmyn · 12 November 2023
Agent replied · 11 November 2024
Many thanks for your review. It is very much appreciated.
★★★★★ 5/5
GoogleHannah provided outstanding service at M&P Estates.
She was incredibly kind, professional, and always ready to help whenever I had questions.
Her friendly attitude and dedication made the whole experience smooth and stress-free.
I truly appreciated the support and care she showed throughout the process.
I happily rate her and all the staff members 5 out of 5.
🙏🙏🙏🙏
Thank you very much!
TSEGAYE · 11 March 2026
Agent replied · 11 October 2026
Thank you so much for taking the time to leave such a wonderful review. We are absolutely delighted to hear about your positive experience with Hannah.
Hannah takes great pride in supporting our clients and making the process as smooth and stress-free as possible, so it is fantastic to see her kindness, professionalism and dedication recognised. Your kind words will mean a great deal to her and the rest of the team.
At M&P Estates we always aim to provide a service that is friendly, supportive and professional from start to finish, so it’s very rewarding to know that this was your experience with us.
Thank you again for your 5-star review and for trusting M&P Estates. If we can ever assist you again in the future, please don’t hesitate to get in touch.
★★★★★ 5/5
GoogleEveryone at M&P were extremely helpful in facilitating both our sale and purchase. They sold our property really quickly and got us more for it than we were promised by other estate agents. Would highly recommend them.
Michael · 11 September 2026
Agent replied · 11 October 2026
Thank you so much for your fantastic review, Michael. It was a pleasure helping you with both your sale and purchase. We’re delighted that we secured a quick sale and achieved a higher price than other agents had suggested.
Thank you for placing your trust in everyone at M&P Estates and for recommending us. We wish you every happiness in your new home.
Best wishes,
The M&P Estates Team
★★★★★ 5/5
GoogleI’ve worked with M&P Estate Agents in Ockendon for around 20 years, and they’ve consistently delivered a professional, personal service. Whether renting or selling, they’ve always kept me informed, catered to my needs, and made the whole process smooth. If you value an agent who truly cares, look no further!
Robin · 11 June 2026
Agent replied · 11 October 2026
Thank you, Robin, for your kind words and, most importantly, for your trust and loyalty over the past 20 years.
It has been an absolute pleasure to support you through your property journey over the years, whether with lettings or sales. Relationships like yours are exactly why we do what we do. We believe that property is about people first, and we're delighted that our commitment to personal service, clear communication, and genuine care has made a positive difference.
As a local independent agency, we take great pride in building long-term relationships with our clients and providing advice and support they can rely on whenever they need us.
Thank you again for your recommendation and for allowing us to be part of your property journey for so many years. We truly appreciate your continued support and look forward to assisting you again in the future.
Warm regards,
Paul, & The MP Estates Team
★★★★★ 5/5
GoogleWe are delighted with the service we received from the entire M&P team throughout our house sale. From the initial valuation, through the marketing and viewing process and onwards to completion were all handled extremely professionally. Thank you to all involved.
Susan · 11 August 2026
Agent replied · 11 October 2026
Dear Susan, Thank you for your wonderful review! We are thrilled to hear that you were delighted with our service throughout your house sale. Our team is dedicated to providing a seamless experience, and your kind words inspire us to continue our efforts.
If you ever need assistance in the future, we’d be more than happy to help again. Best wishes, The team & M&P
★★★★★ 5/5
GoogleWe couldn't have asked for better estate agents than M&P Estates.
The house sold within days and Hannah was there to support us until we moved. Recommended to everyone :)
Miranda · 11 October 2025
Agent replied · 11 October 2026
Thank you so much for your fantastic review! 😊 We're delighted to hear that you had such a positive experience with M&P Estates and that your house sold so quickly! Hannah is a valued member of our team, and we’re so pleased she was able to support you throughout the process. …
★★★★★ 1/5
GoogleDon’t waste your time with these. Asked first a valuation. Was told to send photos etc and they would get back to us . 2 weeks later still waiting ! Rung a different agent today and they are sending someone round to us in person on Tuesday.
204driver · 11 June 2026
Agent replied · 11 October 2026
Just wanted to add that if we requested photographs from you, it would have been because an online valuation had been requested rather than an in-person appointment. We always give clients the option of either an online valuation or a physical market appraisal at the property.
I have checked our system, and all online valuations submitted to us over the last two weeks have been completed from our side, so it may be possible that the email did not come through to you or landed in your junk/spam folder.
If you are unable to locate the valuation for any reason, please feel free to contact myself Paul or email info@mpestates.co.uk and I will happily arrange for it to be re-sent to you.
★★★★★ 5/5
GoogleHannah went above and beyond. Thank you.
Liam · 11 April 2026
Agent replied · 11 October 2026
Hi Liam,
Thank you for taking the time to leave such a kind review, it really does mean a lot.
I’m so pleased to hear that Hannah made such a positive impression and went above and beyond for you. That’s exactly the level of service we strive to deliver for every client, so it’s great to see it recognised.
If there’s ever anything else we can help you with, please don’t hesitate to get in touch.
★★★★★ 5/5
GoogleHad a great experience from start to finish. Paul and everyone always kept us updated on the progress of selling our late mums property.
It was well represented by good photos and accurate documentation.
Would highly recommend
Lorraine · 11 August 2026
Agent replied · 11 October 2026
Hi Lorraine,
Thank you so much for taking the time to leave such a lovely review.
It was a privilege to support you through the sale of your late mum's property. We understand that selling a family home during such a difficult time can be emotional, so we're pleased we were able to make the process as smooth and straightforward as possible by keeping you updated every step of the way.
We're also delighted that you were happy with the marketing of the property, including the photography and the accuracy of the details. We believe every home deserves to be presented at its very best.
Your recommendation means a great deal to all of us, and we truly appreciate the trust you placed in M&P Estates.
We wish you and your family all the very best for the future, and if we can ever help you again, please don't hesitate to get in touch.
Many thanks, Paul & M&P Team
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