Every review we hold for the Thurrock office, from every platform, shown as written. First names only.
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5/5
GoogleAfter the passing of our dad. We had to sell mum and Dad's property. A very emotional time and bairstow treated us with compassion. They helped to make the awful experience as easy as possible. We are very grateful to them and i would use them again if i was to sell my own property. Thank youPositiveResponsiveness, Quality, Professionalism
Carol Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI,m very happy with Bairstow Eves Estate agent Andrew Marshall work in Grays.The guy is very helpful,smart.Very professional to deal with difficult situations and complicated solicitors.He is number one agent in Grays.Because of him and his super active attitude and excellent service Iβve bought a flat which I wanted.Good luck for him everywhere!!!And thank you one more time, for yours help and patienceπ€
Kind regards
GitanaGulenkova
Gitana Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you for your lovely comments and 5* review . I have passed your feedback to Andrew and everyone else involved at the Bairstow Eves branch.
Best wishes, Lucy.
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2/5
GoogleVery dissapointed with the level of customer service i have recieved from these guys, very unprofessional still waiting for a call back has been about 3 weeks now. terrible communication they never know whos dealing with the case, speak to anette then she passes me over to michelle not a very organized company very rude! decided to sell my property through a small independant company opposite.
Mr Givens.
Ryan Β· 26 October 2013
Agent replied Β· 23 October 2024
Hi Ryan, Iβm very sorry to hear that you have had a bad experience with Bairstow Eves Lettings Grays. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would like to settle this issue and invite you to contact me to see if your complaint can be resolved. Please contact me or any of the staff at 01375309806 and we will deal with your problem personally.
Branch Manager
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5/5
GoogleWe are really happy with service we received at Bairstow Eves Grays Branch. We sold flat with them and bought house. They are lovely people trying to do their best to help. Most helpful and professional was Rob. He is the best in the world we think. Always ready for work, always on time, always try to find answer, always smiling. very recommend
Gabriel Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you Gabriel for welcoming 5* review about the helpful and professional experience you received from our Grays team. I will make sure that your wonderful words are forwarded to the team.
Thank you for your recommendation, Scott.
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5/5
GoogleWe received great customer service from Bairstow Eves in Grays when they sold our house for us. I would highly recommend them. From the professional photos they took to the amazing customer service from the whole team, we had a good experience in what is generally a stressful time!PositiveResponsiveness, Quality, Professionalism, Value
Jayne Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
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5/5
GoogleMany thanks Andy Marshall for all you help with our purchase. Great communications.
Julie Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you Julie for your 5* review.
I will make sure your kind words are forwarded to Andy and the Grays team.
Kind regards, Scott
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5/5
GoogleVery professional and excellent service I received from Grays branch . I bought property (investment) in May this year . I am very thankful to Paul and Karen . I will always recommend Bairstow eve the best .
I am fully satisfied with their experiance and calm behaviour i have got all time positve results from Mr Paul Hull and. Karen
Syed
A Β· 25 October 2017
Agent replied Β· 23 October 2024
Hello Mr Shah, Thank you for taking the time to leave this wonderful five star review. The team at Bairstow Eves in Grays strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Paul, Karen and the entire team at the branch, many thanks.
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5/5
GoogleAndrew was quick, efficient and professional. Would highly recommend.
Brenda Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you for your 5* review!
Kind regards, Scott
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5/5
GoogleWe are First Time Buyers with my partner!
The process is very exciting when buying a first home.
We are very happy with the Bairstow Eves Grays and we are happy in our new home!
We would recommend it to friends and use their services again!PositiveProfessionalism
Velislava Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleVery happy with your agencies if in future we will recommend you to everyone who would like to buy or sell a house. Thank you
ΠΠΌΠΈ Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBE handled the sale of our family home after our father passed away. They achieved a very quick sale and handled all aspects with great respect. Given that we do not live locally to the property they went the extra mile to help .PositiveProfessionalism
John Β· 24 October 2021
Agent replied Β· 23 October 2024
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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1/5
GoogleDecided to put a sign on our fence with no permission when our house is not even up for sale
Fran Β· 24 October 2023
Agent replied Β· 23 October 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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5/5
GoogleThe whole team in the Grays branch worked incredibly hard to sell my house under very hard circumstances due to Covid, I can not fault the effort they put In with a successful outcome. Thank you everyonePositiveResponsiveness, Professionalism
Kay Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
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5/5
GoogleVery good comms at all times. Helped with what ended up being a difficult and prolonged sale.
Matt Β· 24 October 2023
Agent replied Β· 23 October 2024
Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI visited the office in Grays and got the most satisfying customer service every one should ask for. The staff in there know their stuff and i got a property on the first viewing .I would highly recommend others to check them out .!!!!
Habimaana Β· 25 October 2017
Agent replied Β· 23 October 2024
Hi Habimaana, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Bairstow Eves in the Grays branch. Many thanks!
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5/5
GoogleGreat customer service, have used these guys in the past and will be using them again. 100% the best estate agent in Essex!PositiveResponsiveness, Quality, Professionalism, Value
Muhammad Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBairstow team was very helpful, friendly and amazing in explaining and sorting out all the issues. I would highly recommend them to everyonePositiveResponsiveness, Professionalism
Silviu Β· 24 October 2021
Agent replied Β· 23 October 2024
Itβs really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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5/5
GoogleRussell and lakeba did an excellent job. Always polite and helpful. Very happy with their service
Alex Β· 24 October 2022
Agent replied Β· 23 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFirst time buyers didn't have a clue about the process but lewis our mortgage broker made the process clear to us and as easy and stress free as we could wish for.
Shane Β· 25 October 2018
Agent replied Β· 23 October 2024
Thanks Shane for sharing your great experience with Lewis in our Bairstow Eves branch.
Kind Regards
Renee
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5/5
GoogleExcellent estate agent, found a buyer quickly, and helped me during the conveyancing process
Russell Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleMy purchase with Bairtow Eves was quick and plain simple. Rob Jones handled the transaction professionally and in a friendly manner and I couldn't have asked for more. Thanks guys
Festus Β· 25 October 2017
Agent replied Β· 23 October 2024
Hi Festus, Congratulations on the purchase of your property! The Bairstow Eves team in Grays aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will make sure you comments are shared with Rob and the entire team at the branch. Many thanks.
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5/5
GoogleWanted to highlight the hard work that Mr Robert Jones did in regards to our move into our first house.
Couldn't recommend highly enough!
Robert Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you for your kind wonderful review and recognition.
Best wishes, Scott
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5/5
GoogleGood service, quick sale and always updated on our purchase. Would recommend to friends and family
JONATHAN Β· 25 October 2019
Agent replied Β· 23 October 2024
Many thanks for the great 5* review and recommendation.
Kind regards, Lucy
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4/5
GoogleGreat service delivered by Conor. Chafford BranchPositiveProfessionalism
Patience Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for the lovely review. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
