Every review we hold for the Thurrock office, from every platform, shown as written. First names only.
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5/5
GoogleHuge Thank you for our sale and helping with our purchase too. Dionne Smith was great with helping around our Mortgage and Insurance Policies ETC. Deborah has also been brilliant with chasing up the property we were purchasing that was running a little slow. Thanks
-Dewey- Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you for your and glowing 5* review of our local Bairstow Eves team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
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5/5
GoogleMy partner and I are first time buyers, we have to thank you Mrs. Dionne Smith (Senior Executive Mortgage) she
she is very professional, acting very quickly for any issues during our process. All her team is amazing and professional.
I can only say that I thank you, thank you for your amazing work, I will recommend you to all. Call with great confidencePositiveResponsiveness, Quality, Professionalism, Value
Ioana Β· 24 October 2021
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5/5
GoogleAbsolutely first class Estate Agents. Bairstow Eves in Grays have sold 2 of our properties in the last 5 years, Ayse, Scott and Joseph are absolute professionals and worked hard to find the perfect buyers for our property each time. They kept us informed throughout and reassured us when we had concerns. I would recommend them to anybody looking to sell in Thurrock.
David Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleAndy was very professional , reassuring and thorough when he first visited my house and made us feel confident that we would sell our property. It was sold within a reasonable time and for a reasonable price . Thankyou Bairstow Eves
David Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you David for the superb 5* review, I will of course pass your kind words on to Andy and the Bairstow Eves team.
Best wishes, Lucy
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5/5
GoogleI want to say a massive thank you to Scott Nelson and Garry Wilson for all their efforts. Very helpful and worked extremely hard. Finally completed and have moved in!!!PositiveResponsiveness, Quality, Professionalism, Value
Lola Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAmazing team in Grays Branch. They were very helpful and really did a lot of hard work in no time to make our dream come through. We bought great house on decent price. Really I couldn't expect more. Thank you Rob and Kayleigh!!!
Daniel Β· 25 October 2017
Agent replied Β· 23 October 2024
Thanks Daniel for the wonderful 5 star review and recommendation! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by Rob, Kayleigh and the team at Bairstow Eves, Grays. Best of luck with settling into your new home. Many thanks.
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5/5
GoogleDionne Smith- thank you so much for your dedication and the outstanding services, you really are one of a kind. You have helped us buy our first home 2 years ago and now helped us again with renewing our mortgage. You have always went above and beyond to help us with what would have been a stressful process if it wasnβt for you. I have already recommended to members of family whom will be in touch soon π.PositiveResponsiveness, Quality, Professionalism, Value
Simo Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI was selling my house in Grays, with other agencies( don't want to mention) for a year and they couldn't deal with it, always was lying about the buyer, that she's stuck somewhere. So after 10 months I found it out that she cannot sell her flat because of the lease hold.
So during all that period and all together I have lost about Β£15 000, and a lot of headache, sleepless nights etc.
And finally my friends bought their first house with Bairstow Eves in Grays, and recommended to me.
So I called Bairstow Eves, we arrange the meeting with Scott Nelson. He was straight forward, and what he said everything happened. Never lied if there was a problem, he's told me there is a problem.
Wasn't easy because of the Covid19 all of us we know, how busy are the Solicitors, Agencies. And one day Garry Wilson, took over my case. Wow...
He says 'I won't let them sit down and do nothing '. He was right!!! guys believe me everyday he was pushing same as my Solicitors same as buyer's Solicitors and just because of Garry, we got there. Wasn't easy,
but Garry makes everything easy as walk the dog in a park.
And on top of that sold Β£10000 more than previous agency.
Lakeeba helped me always if I had any questions or doubts. Thank You for your help
I do highly recommend Bairstow Eves in Grays to everyone. As much as I know THE BEST AGENCY, HONESTLY
Garry once again Thank You very much in deed for everything what you've done for us.
NeroPositiveResponsiveness, Quality, Professionalism, Value
Nerijus Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this great 5* review, kind words and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAll the staff was very informative as well as professional. Miss Ayse was really helpful. She assist me with lot of valid information which was helped me to decide.
Nusrat Β· 24 October 2021
Agent replied Β· 23 October 2024
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleIf you are looking for a mortgage broker DIONNE SMITH is the woman for you!!. The awards and accolades that sits around her office does not do her any justice, she deserves a public recognition for her amazing work she does to secure you the best mortgage deals. I have had 3 brokers in the past and they were all not in her league - AT ALL!. Her warmth, her compassion, her personality, her loyatly and fierceness is what everyone DESERVES from a broker. She will do all your negotiations with estate agents (and boy can she neogotiate). If you are in love with a property she will do everything to MAKE SURE you get it! I know she has plenty of clients but I ALWAYS feel like I am her only one! She is fast, always available and HONEST. Thank you for making my first-time buy the easiest and smoothest and exciting; I am so grateful that Andrew Marshall the manager at Bairstow reccomended you to me; you have been the biggest blessing.
Much love, Affs
Shanelle Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you for your wonderful 5* review! It is always great to read such positive comments about our dedicated local team. Best wishes, Scott
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5/5
GoogleWe recently sold our house through Bairstow Eves and we were completely pleased and satisfied with the whole experience. From start to finish, which took quite a long time due to some set backs with potential buyers everyone we dealt with was professional, communicative and gave a first class service. When our first buyer fell through they had viewings arranged within 10 minutes of putting the house back on the market and through this they had an offer within a few days! Their fees were very competitive too. All the staff are very friendly and helpful too. We wouldn't hesitate to recommend Bairstow Eves πππππPositiveResponsiveness, Quality, Professionalism, Value
Craig Β· 24 October 2020
Agent replied Β· 23 October 2024
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
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4/5
GoogleBairstow Eves were helpful in the buying process and kept us informed, sometimes more than our own solicitors. I appreciate Ayse for her professionalism and Iβm grateful for the gift box I received when I went to pick up my keys.
Tammy Β· 25 July 2024
Agent replied Β· 23 October 2024
Thank you for your excellent review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleDeborah was great got the house moving and was very helpful i would use this company again, made the exchange smooth and in a short time period. I am very happy with there service
Kerry Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you Kerry for taking the time to leave us your 5* review! I will make sure your kind words are made known to our local team. Best wishes, Scott
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5/5
GoogleVery friendly and understanding. Professional at all times. They understand the market and the situation very well. Helped us a lot throughout the journey. Special mention to Paul for his excellent service and help.
Jagannathan Β· 25 October 2018
Agent replied Β· 23 October 2024
Than you Jagannathan for your 5* review. It is great to read that you are pleased with your experience and that you were especially happy with the service you received from Paul.
Kind regards, Scott.
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5/5
GoogleI had my flat on the market with Fresh for months with very few viewings & no offers, I changed to Bairstow Eves in Grays in late November 2018 & the flat was sold within 3 weeks.
Their approach was totally different from the marketing I had experienced with Fresh & had more viewings in the time it was with Bairstow Eves.
I would recommend them to anyone looking to sell their property & thanks again to Scott Nelson & his team at Grays.
Regards.
Paul Lambertini
Paul Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you Paul for your wonderful and detailed 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
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5/5
GoogleGreat work from the Grays team. Had a really tough time with several chains breaking down, non of which ours or Bairstows fault. Rob & the team have been amazing & so supportive. Always on the end of the phone for info or just for me to vent. I know I can contact Rob any time & he will get me the info I need. Be sad to say goodbye when we finally move. More like friends now not just business. Will keep in touch
Jenna Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you Jenna for recognising the whole Bairstow Eves team in Grays for their hard work and dedication during your sale with your 5* review. We know that buying and selling can be subject to difficulties at times, so it was great to read that you found the team supportive in overcoming any issues and that they are always available to help and assist.
Kind regards, best wishes, Scott.
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5/5
GoogleI've bought and sold many houses over the years, but the quality of service and sheer hard work by Rob jones from the grays branch who is currently working tirelessly to get my sale complete on time is second to none, he is going above and beyond what is standard service I've had in the past from other agents,
I don't mind saying that I have come to think of him as a friend during this whole process which should give you an idea of his level of commitment,
I honestly cannot recommend dealing with him if you are buying or selling in the grays branches area, I don't usually leave reviews but I just thought that his hard work should be recognised.
Well done Rob βοΈβοΈβοΈβοΈβοΈ
Lee Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you Lee for recognising Rob and the team at Bairstow Eves, Grays, with this fantastic 5* review! It is fantastic to read such a great recommendation and I will make sure that your kind words are forwarded to Rob and the branch team.
Kindest Regards, Scott.
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5/5
GoogleGreat work from Bairstow eves Grays. We had excellent service from start to the end, Paul Hull gave us excellent personal service from day one, from helping us to find our perfect home to complications in the chain to holding it all together on completion day. Lewis gave us a superb service advising us of the best deal and best mortgage offer for us. I would defiantly recommend using bairstow eves if you are selling or buying a house. As first time buyers we felt comfortable and confident in the advice and support we was given by bairstow eves and Paul Hull in particular.
Katie Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you Katie for recognising the excellent 5* service you received from beginning to end from Paul, Lewis and the team at Bairstow Eves in Grays, especially as first time buyers.
Best wishes for you in your new home. Kind regards, Scott
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5/5
GoogleMortgage broker Dionne was amazing, as a first time buyer she helped me every step of the way and she answered every question, and I had loads!!! She was brilliant.
Emma Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you for your 5* review! I will of course make sure your kind comments are passed onward to our local team. Best wishes, Scott
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5/5
GoogleJoe has been fantastic and very professional.
Alana Β· 8 February 2025
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4/5
GoogleA good experience in general. Yes, I paid a bit more than some other estate agents but the flow of viewers and marketing I received for this was a benefit to at least be considered. We had a dedicated estate agent, Robert Jones, who was assigned to us and he was great. Got to know the property well, could easily highlight the benefits of the area and got on with all the viewers who could always be heard having a good time.
John Β· 12 December 2017
Agent replied Β· 10 December 2024
Hi John, thank you so much for the great review and congratulations on the sale of your property! Your kind comments will be passed on to Robert and the rest of the team. Kind regards.
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4/5
GoogleA good experience in general. Yes, I paid a bit more than some other estate agents but the flow of viewers and marketing I received for this was a benefit to at least be considered. We had a dedicated estate agent, Robert Jones, who was assigned to us and he was great. Got to know the property well, could easily highlight the benefits of the area and got on with all the viewers who could always be heard having a good time.
Aerosith Β· 25 October 2017
Agent replied Β· 23 October 2024
Hi John, thank you so much for the great review and congratulations on the sale of your property! Your kind comments will be passed on to Robert and the rest of the team. Kind regards.
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5/5
GoogleBairstow eves Grays are brilliant estate agent. They did the utter best to get my purchase deal over the line.i am very thankful Ayse Seagrove ,She was extremely helpful though out the journey! As a first time buyer I had no idea about the process of purchasing but she was very helpful from viewing property to completion . Thanks Bairstow eves Team. Definitely highly recommend them.
Usman Β· 25 July 2024
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5/5
GoogleI canβt thank Naomi and the team at Grays enough for all their hard work and professionalism. You guys have been fantastic from start to finish!! Thanks again.
Lee Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you Lee for recognising with your 5* review the hard work and processional customer service provided by Naomi and the team at Bairstow Eves in Grays.
Best wishes, Scott
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