Bairstow Eves Grays Sales reviews in Thurrock

★★★★★ 5/5

Google

I have worked with Paul and his brilliant team in Grays for several years now. I'm always impressed with their level of professionalism and how they treat me, their clients and suppliers. For them every single home owner, buyer and seller is important and they treat the 1 bed flat owner with the same respect and diligence as the large estate owner. I already recommend them to all my clients so if you are in the market to sell or buy a home, look no further!

Wellman · 25 October 2018

★★★★★ 5/5

Google

Recently sold our house through Bairstow Grays branch. From the start they were very professional and knowledgeable of the local area, quickly getting potential buyers though the door. I would like to give a special mention to Rob Jones - he was great from the start. Nothing was too much trouble and he always returned our calls/messages and chased things we asked of him. He also gave us some great advice along the way which really helped. Thank you Rob and team!

Craig · 25 October 2018

★★★★★ 5/5

Google

Thank you to Bairstowe eves at the Grays branch for all their help and support at a very stressful time of selling our home and buying a new one. A very big thank you to Rob Jones who has been so very helpful throughout this time. He has always got a smile on his face and he has made everything so much easier for us. We have had to contact Rob on numerous occasions but he has always helped us and helped us resolve any issues we have had. We cannot thank him enough and would recommend him to anyone moving home. A young gentleman who is excellent at his job.

Sue · 25 October 2018

★★★★★ 5/5

Google

What an experience. From the get go, the response time to any enquiries was excellent. The initial visit and valuation took place within a matter of a few day. I was never left feeling that I had to chase them for an update on anything whatsoever. Inspite of the valuation provided by Bairstow Eves, on my instructions, they were equally happy to list my property at a slightly higher sale price than the valuation - and with no if's, but's or when's. Once the viewings began, I really liked how I was immediately informed about viewings due to take place. These were sent to me by email. More importantly, viewings were often arranged with multiple prospective buyers to visit the property on the same day and at the same time. I believe this helped to drum up interest and create that sense of competitiveness between buyers. Even more importantly, careful consideration was given to my existing tenant who was still residing in my property at the time of when viewings were taking place. Mutually convenient dates/time for viewings were arranged directly with my tenant. Things ran very smoothly. You simply can't go wrong with Bairstow Eves, Grays. I say so because they also provided me with feedback from each potential buyer who viewed my property. The feedback was by email and telephone conversations, when the need arose, Within 2 months of my property going on the market, it was sold. Thank you so much to the team for all your help. One extremely happy customer.

Deborah · 24 October 2023

★★★★★ 5/5

Google

I can fault the first class service that I received from Bairstow eves. From viewing to completion they were very professional. Scott handled the viewing,Hayley handled the offer and Andrew dealt with any queries till completion. On the day of completion, though the shop was on lockdown,Andrew went out of his way to meet me at the shop to hand over the keys to me. Thank you Bairstow eves.

Andrew · 24 October 2020

★★★★★ 2/5

Google

My experience with Bairstow Eves was unfortunately let down by poor communication. The broker I was dealing with suddenly went on holiday mid-process without any prior notice or handover, which caused unnecessary confusion. Attempts to arrange property viewings were often met with no response, which made the process frustrating and unproductive. It’s disappointing, as some of the properties they advertise are appealing but I now tend to overlook listings when I see the Bairstow Eves logo, based on my previous experience. Clearer communication and continuity in service would make a significant difference for potential buyers.

Zaki · 9 August 2025

★★★★★ 5/5

Google

Had a great experience with Bairstow Eves Grays as FTBs. Special shout out to Shauni who accompanied us to our first ever viewing, and several properties later, helped us get an offer accepted for our dream home! Thank you Shauni for all your help!

Mehjabin · 9 February 2025

★★★★★ 1/5

Google

Absolutely shocking I was led to believe by Joseph that I only had to give 1 weeks notice to come off the market which I found out was a lie they never answer the phone I had 3 viewings in 8 weeks and got no feedback worst Estate Agents in grays

Susan · 21 May 2025

★★★★★ 5/5

Google

Wow! What can I say...After nearly 4 months on the market with another agent (with very little success) the Gents at the Grays office have worked wonders. We now have a sale agreed within 2 weeks of being on the market with them. Thank you to Paul for your professionalism on the day and also to Rob and Andy for the viewings, feedback, updates and offers! C

Claire · 25 October 2018

★★★★★ 5/5

Google

Robert was great with us, very patient in answering our million questions regarding the house, always there if we wanted to have another look at the peoperty, explain what to expect during the process of buiyng the house, given a realistic time frame and very committed to his part in the conveyancing process. We are very grateful and appreciate his hard work! Many many thanks !!!

Constantin · 25 October 2018

★★★★★ 2/5

Google

2 stars as they sold the property but communication throughout the sale was extremely extremely poor. I think once in 6 months did they answer their phones . Communication amongst themselfs in the team was even bad, we had serveral hold ups … More

Amy · 25 July 2025

★★★★★ 5/5

Google

Richard was very informative with his mortgage advice. Very honest and broke down all the aspects required for a first time buyer.

D · 25 July 2024

★★★★★ 5/5

Google

I can't thank the staff at the Grays office for their assistance with my purchase through themselves. But special thanks to Garry Wilson, who without all his time, compassion and helping me in what was a very difficult situation, I wouldn't be sitting here covered in paint in my new home!!! Thanks everyone!!PositiveResponsiveness, Quality, Professionalism

Catherine · 24 October 2021

★★★★★ 5/5

Google

Me and my husband we are first time buyers ,and we have to say many thank to Dionne Smith she is very professional,acting very quick for any problems during our process .She is great and I can say just thank you ,thank you for your amazing job ,I will recommend you to everyone.

Elena · 24 October 2021

★★★★★ 5/5

Google

Scott Nelson is a credit to Bairstow Eves. We are very grateful for the help and support we received with frequent communication and regular updates despite the current climate. As first time buyers Scott made our experience very positive and went above and beyond to ensure our completion was successful. Thank you!PositiveResponsiveness, Professionalism

Alice · 24 October 2021

★★★★★ 2/5

Google

Well, we got our sale. But before then, so many things went wrong, most of which could have been avoided. To begin, (1) Richard (broker) disappeared off the face of the earth whilst trying to secure us a mortgage deal. We called several times and emailed and he completely blanked us, who does that? So we had to find another mortgage broker. Completely unprofessional. (2) The whole team could learn common work etiquette when it comes to going on annual leave, put your out of office notice on so clients won't nag you! Simple things that in our situation could have made us less stressed and wouldn't hold up things in the process unnecessarily. (3) Communication between client and solicitors are generally poor. They could do with simply pick up the phone and talk directly to the solicitors sometimes. (4) We were misinformed of our completion day (again, due to poor communication between them and solicitors) and when we spoke to the team on the day (won't mention names) they just didn't show any compassion, super blasé and just didn't show care. Bearing in mind, we booked moving van, movers, annual leave, childcare plans etc, totally unfair as we are paying them to sell our house! We are their client! Very, very poor service in that situation. Ayse (though she didn't handle our whole case as she took on another) seemed super professional, lovely and hard working. Every time we spoke with her she just seemed like she knew what she was doing and was so reassuring to us throughout. Lastly, our seller's estate agent seemed the most passionate about her job and worked hard to get everything done. She was doing most (if not, all) of the chasing and providing updates for our case more than Bairstows, wished we went with them or another estate agent in the end! Glad we got our sale and our dream house but won't be working with Bairstow ever again.

Janet · 24 October 2023

★★★★★ 5/5

Google

The sale process from start to finish was positive and nothing was too much trouble. Scott nelson was patient and kept in touch by the odd friendly phone call (not intrusive) for over a year whilst our tenant tried to raise the funds to buy the property. Eventually we had to put the property on the open market and Scot visited several times to advise and eventually achieve a higher value than we had thought we could achieve. Thankyou Scott and all the team at Grays

Robert · 24 October 2023

★★★★★ 5/5

Google

Dionne is the best ever that we can find in our process for the house ,she was always there for me .Thank you ,you are amazing I will recommend you to everyone and also I will come back to you when my remortgage time will come 🥰🥰PositiveResponsiveness, Quality, Professionalism, Value

Elena · 24 October 2021

★★★★★ 5/5

Google

We were extremely happy with the service and information received from the team at Bairstow Eves with regard to buying and selling rental properties. We can now make a decision if we want to expand our portfolio or sell in the current market. Big thank you to Scott and Andy. We would highly recommend Bairstow Eves.

Donna · 25 October 2019

★★★★★ 5/5

Google

Thank you to everyone.Thanks to you Dionne Smith for your being so professional and for your hard work. You are very trusted and helpfull person.Also i would like to thank Andrew Marshall for being so honest and trusted person. Thanks everyone to Bairstoweves,i would recommend everyone to go therePositiveResponsiveness, Quality, Professionalism, Value

Eduart · 24 October 2020

★★★★★ 5/5

Google

Andy, Scott and the team presented our house really well. They conducted many viewings and were able to secure a sale at an acceptable price within a few weeks; after it had been with another agent for four months! The sale went through without any problems and new owner is very happy. Thank you team.

Seaton · 25 October 2019

★★★★★ 5/5

Google

Super fast sale! Put our house on the market on Saturday, had 9 viewings on the Sunday, and an offer for the full asking price on the Monday! Scott and Andy were excellent and helped chasing enquiries quickly and efficiently. Would highly recommend!PositiveResponsiveness, Professionalism

Scott · 24 October 2021

★★★★★ 5/5

Google

Paul, Andy, Rob and the team did a great job on selling our property in North Grays. They were courteous, efficient and succeeded in getting the right number of the right people through the door which resulted in a purchase well in excess of the offer price. Stirling work B.E. Grays!

Richard · 25 October 2018

★★★★★ 5/5

Google

Thanks to the team for the fantastic service provided during the purchase of my new home. I would definitely recommend them and would like to thank Scott, Andy, Lakeeba and Ayse for their help and updates throughout the transaction!PositiveProfessionalism

Muhib · 24 October 2021