Every review we hold for the Thurrock office, from every platform, shown as written. First names only.
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1/5
GoogleWe are an investor with investment across Essex.
We have an appointment to view 2 Ark Avenue, Grays, RM16 6QR at 10:20 on 10/09/2022 with Andreea Costache with Bairstow Eves - Chafford Hundred Sales, RM16.
We arrived at the property at 10:20, and the agent attended to another client from a different Race before us I spoke to her that we had an appointment at 10:20, and she said we had to wait because we were not her priority.
At 10:30, she attended to another client that came after us from a different Race, and I said we are right here waiting, and you walk past us like don't exist she said we have to wait or we can view the garden, not the main property.
I told her my mind, and she cancelled our booking and that we were not allowed to view the property anymore.
We called the Chafford Hundred office and speak to the Manager, but she said they received a lotΒ of interest on the property, that is why.
Personally, it's a shame at this age.
Ayo Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
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5/5
GoogleOverall it has been such a pleasure to work with the Bairstow Eves branch during our buying process. All the staff are extremely friendly and ensure that any enquiry I have is answered in a prompt manner.
From viewing to completion I have had the pleasure to work with their branch manager who has gone above and beyond on numerous occasions. She continued to amaze us as our experience with other estate agents have been average at best. Bairstow Eves Chafford Hundred have lifted this bar to a extremely high level. My partner and I genuinely feel that the buying process has felt a lot less stressful due to the support from Lydia. I would 100% recommend Bairstow Eves Chafford Hundred to friends and family in the future.
Ashis Β· 24 October 2022
Agent replied Β· 23 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
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4/5
GoogleBairstow eves have been fantastic in assisting me with finding a new place
I must give credit to Ben, who acted outside of the box and help me get the perfect home.
L_cee Β· 6 June 2025
Agent replied Β· 25 July 2025
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleBeverley was my agent and as a tenant, her service was perfect couldn't ask for more. Thank you Beverley!π€π€ β¦
Florentina Β· 24 October 2023
Agent replied Β· 23 October 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleBairstow Eves have been very helpful from day one. Although the flat we have rented has some issues, conor from bairstow, is working hard to make sure these are sorted. He keeps us up to date with any information and Nick was very helpful also when moving in on the day.
George Β· 25 October 2016
Agent replied Β· 23 October 2024
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
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5/5
Google5 Stars!
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I had an exceptional experience with Sally and the Bairstow Eves team in Chafford Hundred!
They were incredibly efficient. Sally listed my property on 13/7, found tenants, and had them moved in within just two weeks on 26/7.
Their professionalism and speed exceeded my expectations.
Highly recommend their services!
Evelyn Β· 24 August 2024
Agent replied Β· 23 October 2024
Thank you Evelyn for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
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5/5
GoogleGreat and smooth service
Adisco Β· 17 February 2026
Agent replied Β· 17 April 2026
"Thank you so much for your positive feedback! We are thrilled to hear that you had a great and smooth experience with our service. We strive to provide exceptional service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleIβm really pleased with help and support at Bairstow Eves (Chafford Hundred). Want to say a massive thank you to Conor Coll, who made our process real easy and smooth.He's very prompt at replying to emails and always sorts any problems quickly.
Kind regards
Lenka
Lenka Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you Lenka for your glowing 5* review of our Chafford Hundred branch of Bairstow Eves.
Kind regards, Scott
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5/5
GoogleConor was extremely helpful with helping us to get our first flat. He kept in contact, even when I was being a pain! Couldn't recommend these guys and their services enough. Thanks again to everyone that helped us get the perfect first place for us :)
Brook Β· 25 October 2018
Agent replied Β· 23 October 2024
Hi Brook, thank you for your excellent 5* review of the great service you received from Conor and the team at Bairstow Eves in Chafford Hundred. It is great to read that they helped you find your perfect first home! Best wishes, Emma.
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5/5
GoogleFully recommend - made looking for a property to rent very easy and the whole transition has been extremely smooth! A big thank you to Conor for helping us out so much!PositiveResponsiveness, Quality, Professionalism, Value
Jodie Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleItβs our best experience and senior letting negotiator Zak kettlley is very cooperative and professional
Saira Β· 15 October 2025
Agent replied Β· 22 October 2025
Thank you for your kind words! We are thrilled to hear that you had a great experience with our senior letting negotiator Zak. We pride ourselves on providing excellent service and are happy to hear it was reflected in your experience. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleProcess from start to beginning was great. Brandon was always helpful and explained at each step of the way. Rachel and Ben was also great and insight, each member of the time knew what was happening and all worked together.
Well oiled machine and excellent process management.
J Β· 24 October 2023
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5/5
GoogleReally friendly and positive team! Would recommend to anyone looking to let their property!
Lauren Β· 16 October 2025
Agent replied Β· 22 October 2025
Hello Lauren,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you found our team friendly and positive. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
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5/5
GoogleMassive thank you to Conor! He has been a complete superstar for and through-out the whole process and keeping me up to date with everything! Cant thank him enoughPositiveResponsiveness, Quality, Professionalism, Value
Kayleigh Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAs long as we buy properties in our lifetimes I can only pray to have such excellent service as we did with Lydia & Louisa at Bairstow Eves. To the point where I plan to buy my next house only if it is under Bairstow Eves Chafford Hundred!
Honestly, there is nothing they couldn't solve for us and it is physically impossible for anyone to answer the phone any quicker than they do. They accommodated every question, every concern, every viewing, every meltdown and all the rest we piled onto them. When no one else could make something happen, they Always made it happen. When my fiancΓ© was driving me nuts, they called him up and alleviated any issues or fears. I cannot gush about them enough and I have been to all my family and friends.
We love you guys and we feel like you've been our friends for the last how many months, I think we only got through the crazy buying process because of your amazing help, advice, service and assistance with anything you could possibly do for us, you did.
THANK YOU SO MUCH!
Ricky & Debs :) xPositiveResponsiveness, Quality, Professionalism, Value
Debra Β· 24 October 2021
Agent replied Β· 23 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleI used Bairstow Eves in Chafford Hundred for 8 years when I was a landlord and I couldn't have been happier with them. Then - when the time came to finally sell up (moved overseas) - they also sold my apartment for me. I was delighted to find that the level of service on the sales side, matched the high quality, drive and efficiency I had come to rely on as a landlord. I can happily recommend these guys as a very good organisation throughout and am grateful to have had such a reliable and friendly team on side for such a long time. Thanks guys. πPositiveResponsiveness, Quality, Professionalism, Value
Dale Β· 24 October 2021
Agent replied Β· 23 October 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI have been with these guys for about 6 years, they managed my let with zero issues & today I have sold this property and the transaction was seamless from beginning to the end. Would recommend them to anyone if your interested in your property being let or want to sell your property
Mohammed Β· 27 March 2024
Agent replied Β· 23 October 2024
Mohammed Hussain thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
GoogleCan not recommend this agency enough! A fantastic, professional team under an excellent management. Tina and Scott were absolutely fantastic! When selling our property nothing was too much trouble with fantastic results. Would highly recommend to buyers, sellers and tenants alike.
Daiva Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you Daiva for taking the time to write such a wonderful 5* review and recommendation about your recent experience. I will, of course, make sure your kind words are forwarded to the whole team.
Kindest Regards, Scott.
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5/5
GoogleThank you Brandon and the rest of the team for the great service, very helpful and informative throughout the whole process.
Fahad Β· 12 January 2023
Agent replied Β· 11 January 2025
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMany thanks indeed to Bairstow Eves Chafford Hundred for being highly proactive from the beginning to the end of the sale process. Lydia is fantastic, with great support from Christine.
Ian Β· 24 October 2021
Agent replied Β· 23 October 2024
Itβs really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
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5/5
GoogleBrandon was very helpful with move in, I would recommend
Serhii Β· 24 October 2023
Agent replied Β· 23 October 2024
Itβs really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
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5/5
GoogleGreat Service - I came to contact Bairstow from a recommendation and spoke to Conor - He sorted out all my problems pretty much on the same day! Brilliant customer service and communication and a pleasure to deal with.
Sachin Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
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5/5
GoogleZak Kettley was excellent and kept us informed throughout. Would highly recommend.
Jenny Β· 19 March 2025
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5/5
GoogleA big thank you to Brandon who helped me and my partner find out flat! He was incredibly helpful!
Molly Β· 12 January 2023
Agent replied Β· 11 January 2025
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.