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Bairstow Eves Chafford Hundred Sales reviews

4.8

★★★★★ Excellent

252 reviews across 1 platform

Unit 2, Lakeside Business Village, Fleming Road, Chafford Hundred, Grays, RM16 6EW, Thurrock RM16 6EW

Bairstow Eves's Thurrock office at Unit 2 is rated 4.8 out of 5 across 252 reviews on 1 platform, including 252 Google reviews rated 4.8. Checked 9 October 2026.

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4.8 / 5

252

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Thurrock office, from every platform, shown as written. First names only.

5/5

Google

Tried lettingaproperty, tried haart, but Bairstow eves has been the best by far. I want to give a big thank you to the team especially Sally who stuck with me during a difficult long eviction process with another agency. After a long road and negotiation I was happy with the offer Bairstow eves gave me and I want to also thank Zak for setting everything up. Even when there was a small mistake with the statement at first the team made sure to fix it immediately and everything was back on track. Really glad I picked this agency. I plan to stay with them for the long term provided the fees remain the same and the service stays great.

Euphoria · 10 April 2026

Agent replied · 17 April 2026

Thank you so much for your glowing review! We are thrilled to hear that you have had a positive experience with our team, especially Sally and Zak. We strive to provide top-notch service and are committed to making sure everything runs smoothly for our clients. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I had a great experience with this agency when they helped find tenants for my property. The whole process was smooth, professional, and well-managed from start to finish. Communication was clear throughout, and they kept me updated at every stage. A special thank you to Zak and Sally for their support and efficiency.

Julija · 17 March 2026

Agent replied · 17 April 2026

"Thank you for your kind words! We strive to provide top-notch service for all of our clients and we are thrilled to hear about your positive experience. Zak and Sally are dedicated professionals who always go above and beyond. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Such a positive experience with this Agency! Friendly, professional and attentive staff. Zak went above and beyond to be helpful and spot on with our requests in the search for a perfect home ❤️

Megan · 27 March 2026

Agent replied · 17 April 2026

Thank you for your kind review! We are thrilled to hear that you had a positive experience with our agency. Our team strives to provide excellent service and we are so glad that Zak was able to assist in finding your perfect home. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I received a first class service from Bairstow Eves, Chafford Hundred. I switched to them from another agent who was struggling to get my property rented out. From the initial viewing with Rebecca to the service I received throughout from both Zach and Ben, it has been impressive. There were many viewings and I was always kept up to date promptly and even when the viewing did not result in a let, there was always another potential tenant in the pipeline. The property is now rented out, with a good rental price achieved. Thanks all! Jason Scott

Jason · 24 November 2024

Agent replied · 8 December 2024

Thank you Jason for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

I had a very positive experience with Bairstow Eves Sales and Letting Agents. The whole team was professional, friendly, and very helpful from the beginning to the end of the process. They explained everything clearly and always responded quickly to my questions. The communication was excellent, and they made everything simple and stress-free. I really appreciate their honesty, support, and hard work in helping me with my property. I would highly recommend Bairstow Eves to anyone looking to buy, sell, or rent a home. Thank you for your excellent service!

Chathura · 17 March 2026

Agent replied · 17 April 2026

Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Zak has been so incredibly helpful, couldn’t recommend him more. He made the whole experience so seamless and contacted us along the way to keep us updated. Thank you

Alina · 3 April 2026

Agent replied · 17 April 2026

We're thrilled to hear that Zak provided you with exceptional service! We strive to make every experience seamless and keep our customers informed every step of the way. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Thank you to Bairstow eves to their professional and also patient service. Guiding us from the beginning to start with optimum service. A special thank you to Matas Jusiunas who gave us not only his working hours, but after hours ensuring our needs were met accordingly.

Fahim · 4 November 2025

Agent replied · 10 November 2025

"Thank you so much for your kind words! We are thrilled to hear that our team, especially Matas Jusiunas, provided you with top-notch service. We are committed to going above and beyond to meet the needs of our clients. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Had a very positive interaction with Bairstow Eves. Great communication and moved me in with no problems at all. Very flexible and worked with me very well. Shoutout to Zak on the Lettings team.

Karl · 17 February 2026

Agent replied · 17 April 2026

Thank you for the awesome review! We are thrilled that you had a positive experience with our team at Bairstow Eves. Our goal is to make the moving process as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

I had a really positive experience with Bairstow Eves. Zak was fantastic, friendly, professional, and made the process of finding a tenant completely smooth and hassle-free. He kept me informed every step of the way and helped secure a reliable tenant quickly. Highly recommend!

Prasant · 15 November 2025

Agent replied · 22 November 2025

Thank you so much for your kind words! We are thrilled to hear that Zak provided excellent customer service and made the process of finding a tenant hassle-free for you. Our team at Bairstow Eves prides ourselves on professionalism and … More

5/5

Google

Zak kettley and Matas Jasiunas were excellent. Zak was very patient and accomodating to all our needs and questions. It was a pleasant and smooth experience.

Karissa · 3 April 2026

Agent replied · 17 April 2026

We are delighted to hear that you had a pleasant and smooth experience with our team! Zak and Matas are always dedicated to providing exceptional service and accommodating all of our customers' needs and questions. Best wishes, Lucy, Customer Feedback and Support Team

1/5

Google

My experience with Baristoweve has been extremely stressful and unprofessional. They changed my moving date twice, which caused massive disruption to my life. Because of their promises, I even gave notice to my current landlord, leaving me …

Lutfur · 17 December 2025

Agent replied · 22 November 2025

We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at … More

1/5

Google

I am extremely disappointed with the service provided by Bairstow Eves Chafford Hundred, especially with Heather Wood. For over a month and a half, I have been trying to get my deposit back without any success. Heather Wood has been particularly ignorant and unresponsive, and the agency as a whole has not been communicating or responding to my emails. I have had to constantly chase them for updates. Their lack of professionalism and disregard for their clients is unacceptable. I had no choice but to raise a dispute via the My Deposits scheme to try and retrieve my money. This whole experience has been incredibly stressful and frustrating. I would not recommend them to anyone looking for reliable and responsive service. Their poor communication and failure to return my deposit in a timely manner have caused significant financial strain.

Dovile · 25 June 2024

Agent replied · 23 October 2024

Hello Dovile, we are sorry to hear about your experience. Please review@countrywide.co.uk so we can address your concerns promptly. Thank you for bringing this to our attention.

5/5

Google

Zak was a huge help in negotiating my move. He guided me through the initial compliance challenges with ease and was always friendly, approachable, and supportive. His professionalism and willingness to go the extra mile made the whole process much smoother. Highly recommended!

Kingsley · 1 October 2025

Agent replied · 22 October 2025

Thank you for your kind words! We're thrilled to hear that Zak was able to guide you through your move and make the process smoother. We pride ourselves on our professionalism and excellent customer service. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team.

1/5

Google

Completely useless and pathetic service. I'm not impressed at all with them, especially Ben Prior. They don't respond to phone calls, and I left the property 40 days ago, but they still have not released my security deposit. Additionally, I … More

DrZahid · 8 October 2025

Agent replied · 22 October 2025

We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Zak was very helpful throughout the whole process. He always kept me in the loop with updates and made the whole experience so much easier for me.

Louella · 17 February 2026

Agent replied · 17 April 2026

Wow, thank you for taking the time to leave such kind words, we will be sure to pass them along to Zak! We are so glad to hear that he was able to make your experience with us smooth and stress-free. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Zak made what can sometimes be a quite daunting process so quick and simple. His knowledge was really helpful and he was quick to get back to me with my many questions. Thank you!!

Ki98x · 9 December 2025

Agent replied · 23 December 2025

Thank YOU for the kind words! Our team takes pride in making the process smooth and hassle-free, and Zak's expertise truly shines through. Best wishes, Lucy, Customer Feedback and Support Team

5/5

Google

We had a great experience working with Zak Kettley at Chafford Hundred’s branch. He guided us through the entire process smoothly and was incredibly kind throughout. Zak was attentive, professional, and made sure every step was straightforward. His approach made us feel confident and well-informed, and we couldn’t have asked for a better experience. Highly recommend Zak to anyone looking for a reliable and friendly agent! 👍

Areeba · 4 November 2024

Agent replied · 11 November 2024

Thank you so much for your wonderful 5* review Areeba! We're thrilled to hear that Zak provided such excellent service and made your experience smooth and enjoyable. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team

5/5

Google

Matas was heey helpful is getting things agreed and i am glad to have my mum move into the property today. Very happy

Delly · 17 February 2026

Agent replied · 17 April 2026

Thank you for sharing your positive experience with Matas! We're thrilled to hear that he provided excellent assistance and that your mum is now able to move into the property. We appreciate your kind words. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

I cannot recommend the Chafford Hundred office enough. Matt was the only agent in the area to keep me updated with properties coming on the market. As opposed to others that would take your details down and never call again. Once we found our property Matt could not have been more helpful. Had a few snags along the chain but he was instrumental in keeping the chain together and getting on to exchange. Also a big shout out to Andrea who was also a big help whenever Matt was not in the office. Great team and great service!

Alex · 26 February 2024

Agent replied · 23 October 2024

Alex Hood thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Really good experience with Bairstow Eves - Sally, Zak and Matas were all very helpful and always available to answer any questions quickly. Good communication and professional service.

Jo · 9 December 2025

Agent replied · 23 December 2025

Thank you for choosing Bairstow Eves, Sally, Zak, and Matas are thrilled to hear about your positive experience! Providing excellent customer service and communication is our top priority. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Matas was my handler at Bairstow Eves, everything was sorted smoothly and I moved into the property with no issues.

Amor · 17 February 2026

Agent replied · 17 April 2026

Thank you for sharing your positive experience with Matas at Bairstow Eves! We are thrilled to hear that everything was handled smoothly and you had a seamless move-in experience. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

My experience with Bairstow Eves, Chafford Hundred has been excellent. I arrived slightly early for my viewing, and the staff member Beverley was already at the property. She took care to ensure I had a good look around the property, twice, answered all my questions and explained the steps / procedures that would follow. The entire move was seamless and allowed me to focus on settling into my new home. Her customer service was second to none. Thank you to the entire team at Bairstow Eves.

Edward · 24 October 2023

Agent replied · 23 October 2024

Wonderful to read your 5* review and thank you for taking the time to leave our local team such brilliant comments! - Kind Regards, Scott @ Customer Care

5/5

Google

Zak Kettley and Mat were excellent from showing me around the property to the final picking of key and everything in between

Nicole · 16 December 2025

Agent replied · 23 December 2025

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Zak and Mat provided exceptional service throughout your entire visit. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Very happy with the whole process from viewing to getting our keys it was about 2 weeks! Thank you to Ben at the chafford hundred branch for your help highly recommend using bairstow eve for your next move! Also would like to add everyone at the chafford hundred branch was very kind and welcoming! Thank you

Charlotte · 24 November 2024

Agent replied · 8 December 2024

Hello Charlotte, Thank you so much for your wonderful 5* review! We're thrilled to hear that you had such a positive experience with Ben and the team at our Chafford Hundred branch. Your kind words and recommendation mean a lot to us. Best regards, Lucy, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bairstow Eves's Google reviews

Questions about Bairstow Eves Chafford Hundred Sales

How many reviews does Bairstow Eves Chafford Hundred Sales have?

Bairstow Eves's Thurrock office has 252 reviews across 1 platform: 252 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Bairstow Eves Chafford Hundred Sales's rating?

Bairstow Eves Chafford Hundred Sales is rated 4.8 out of 5 across all 252 reviews, and 4.8 out of 5 on Google from 252 reviews, checked 9 October 2026.

Where is Bairstow Eves's Thurrock office?

Bairstow Eves Chafford Hundred Sales, Unit 2, Lakeside Business Village, Fleming Road, Chafford Hundred, Grays, RM16 6EW, Thurrock RM16 6EW.

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