Every review we hold for the Thurrock office, from every platform, shown as written. First names only.
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5/5
GoogleAfter finding a place we really liked quite close to our moving out date on the flat we was already in, Conor, one of the staff members there helped get us into the new house within a week. We havent had any major issues and the small ones thaylt have arisen naturally after such a quick move have been handled well. They all seem really friendly and happy to help and there was no bull****. They even helped us to get around the fact of my partners IVA which had caused us problems, other estate agents knocking us back as soon as we told them but this lot didnt bat an eye lid and helped us to navigate around that fact and didnt fail is at the referencing stage. Dont avoid them if you have any credit worries as they will probably be able to help as long as your honest about anything going on.
Iverall we are really happy with the service we received, we are always able to get hold of them if needed and we basivcally have nothing negative to say whatsoever. Thanks Bairstow and especially big thanks to Conor.
Danny Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you Danny for your 5* review and kind comments. I'm pleased to hear that Conor provided you with excellent service throughout the process. All the best in your new home, Mike.
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5/5
GoogleTruly outstanding service, Connor is brilliant person that was always willing to help us find new property. Out of office hours? Not a problem, I've send an email around 5.30 pm (the office closes I believe at 5 pm) and expected to recieve the response next day, Connor replied to my email around 6.30 when despite the fact that he was finished for the day. I would recommend this agency to anyone looking for a property to rent and I will definitely choose them as no. 1 go to when buying a property. Thank you guys!
Xayown Β· 25 October 2019
Agent replied Β· 23 October 2024
Hello Marcin, thank you for taking the time to give such a wonderful review and recommendation. Kindest regards, Mark
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5/5
GoogleConor is such a polite, genuine estate agent who will try his very best to help you with anything! He's very prompt at replying to emails and always sorts any problems quickly, we always heard back the same day. He helped us throughout our time renting, nothing was ever too much. Even when we decided to leave the area, he done everything he could to make it an easy and smooth process. Conor is a real credit to the team & company!
Megan Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you Megan! we are pleased that the team were able to deliver their usual 5 star service.
Kind Regards,
Sarah
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5/5
GoogleI purchased my property through Bairstow Eves in 2015 and was informed of their Lettings team in Chafford Hundred. I was a little dubious about letting the property out through them as I felt that a large organisation like themselves would come with equally large fees and a lot more complicated paperwork. I met Connor at the property and was surprised at how easy he made it all and soon enough we signed up with them and havenβt regretted our decision once. The fees were in line with any other local agents and their were no hidden surprises. Connor and Nick are so approachable and are always a phone call away. Last year was quite a difficult year for us where our tenant stopped paying rent and we had to go through the eviction process. Connor and Nick were so supportive. They explained the whole process, recommended solicitors, and helped us remain positive throughout. They went out of their way in claiming back the deposit for us to cover the damages at the property and before we knew it managed to secure another tenant. No question is a silly question and they always have time to ask about general life. They are professional but warm individuals showing that they actually care about you and your property. They have a lovely team at the office and Iβve had the pleasure of meeting and speaking to Beverly and Becky too who are equally as warm and helpful. If your looking for a good team to manage your property - this ones the perfect one!
Navdeep Β· 25 October 2019
Agent replied Β· 23 October 2024
Thank you Navdeep for your glowing 5* review of our local Bairstow Eves Lettings team. It is always great to read such positive reviews and recommendations from our clients.
Kind regards, Scott
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5/5
GoogleI would recommend this agency with all my heart! I want to say a massive thank you to Conor Coll who helped me and my partner to rent our first house. He is such a polite and genuine estate agent, always prompt at replying to text messages and e-mails and will definitely sort out any problem. He provides an excellent & professional service and our whole renting process was smoothly and easily!
Don't hesitate to get in contact with this branch! :)
HoneyComb Β· 25 October 2019
Agent replied Β· 23 October 2024
Thanks Daiana, Your kind words mean a lot and I will ensure that these are passed to Conor. Good luck to you and your partner in your first house. Best wishes, Mark
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5/5
GoogleBoth Matas and Zak supported my dad from the viewing process and guided him through every stage with patience and care. He recently downsized after unexpected circumstances and this move meant a lot to him. Keep up the great work lads! Thank you again π β¦
Scott Β· 9 December 2025
Agent replied Β· 23 December 2025
Thank you for your kind words! We are thrilled that Matas and Zak were able to provide excellent support during your dad's downsizing process. Customer satisfaction is our top priority and we will continue to go above and beyond for our clients. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI don't know how to say thank you to Lydia and Garry for all their help. They helped us to buy our first home.
We had some issues with a solicitor so they helped us a lot. They was always taking our phone calls, answering emails, explaining tricky words, etc.
Very professional, very helpful. I would strongly recommend them. Thank you again for everything that you done for us.PositiveResponsiveness, Quality, Professionalism, Value
Tomas Β· 24 October 2021
Agent replied Β· 23 October 2024
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
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4/5
GoogleI have had pleasant experiences dealing with bairstoweves chafford hundred over a year and running, the team always handle the responsibilities with utmost professionalism. Looking forward to doing more business with them and will recommend their services to anyone anyway. Keep it up guys!!
Abiodun Β· 16 December 2025
Agent replied Β· 23 December 2025
Thank you for your kind words and ongoing support! Our team is dedicated to providing top-notch professionalism in all aspects of our business. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI had great experience with Bairstow Eves (Chafford Hundred)
From 1st step im met very friendly and professional Team.
I am very grateful for your help in renting an modern apartment.
Special thanks for Ben and Zac.Top service guys! thank you.
Robert Β· 6 January 2026
Agent replied Β· 10 January 2026
Thank you for the amazing review! We are thrilled to hear that you had a great experience with our Bairstow Eves team at Chafford Hundred. We take great pride in providing a friendly and professional service and are glad we could help you find your perfect modern apartment. A big shoutout to Ben and Zac for their top-notch service. Best Wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleMy flat on chafford has been tenanted and managed through Bairstowes (Nick and Beverley and team) for around 7 years. I have recently sold the flat, again through Bairstowes (Kayleigh and Scott and team) which is currently going through conveyancing.
Throughout the 7 years of renting the property I can honestly say I have had total confidence in the office to manage the property correctly, find the right tenants and to use, mainly Nick, as a sounding board for any queries that have arisen. The team have been 100% professional throughout. If like me you find in a position of being an accidental landlord, or otherwise, I would say you are in safe hands with the letting office at Chafford.
Likewise, with the sale team, who I have found to be professional, responsive and informative when getting the wheels in motion to selling the flat. Kayleigh, in particular has been a pillar and has smoothed out any queries that have arisen in conveyancing between the solicitors.
Itβs not often you say this, but in summary, I am more than happy with the business arrangement I had with Bairstowes as a landlord and very happy with the relationship I have with Kayleigh and team as a seller. Fully recommend both the office for both letting and sales.
Stuart Β· 25 October 2018
Agent replied Β· 23 October 2024
Hi Stuart
Thank you very much for this amazing 5* review and recommendation! I am delighted to hear that the Lettings team have provided such good service and have been professional throughout the management of your property!
Kind regards, Jake
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5/5
GoogleGreat service from Tina and Kayleigh, I had a home visit with Kayleigh who explained how the process would work with marketing our flat and given and expected sale time frame which was SPOT-ON. Tina was in contact throughout the viewing process to arrange visits and provide me with feedback from each viewing more importantly before and since an offer was accepted both have always been easily contactable with the added assistance of chasing solicitors to keep me and my buyer up to date at all times. Both Kayleigh and Tina have made the process a lot easier than I Imagined, thank you both.
Paul Β· 25 October 2018
Agent replied Β· 23 October 2024
Congratulations on the sale of your property and thank you for the great 5 star review. The Bairstow Eves team in Chafford Hundred aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service. I will pass on your kind comments to Tina and Kayleigh. Kind regards, Sarah
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5/5
GoogleThe Service was on point and of upmost quality ! Very effective! Great Communication skills between ourselves and the estate agent. No time was wasted and we got to move into our accommodation on time. I have used this estate agent before and I will definitely use again in future. I would recommend anyone looking into the area to visit this estate agent which, compared to other agencies in the borough, has a long history and greater knowledge of the best place to live . Excellent service ! Thank you Conor !
N Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you so much for your 5 star review! So glad we met all of your expectations. Don't hesitate to get in touch if we can help you again.
Kind Regards
Renee
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5/5
GoogleI donβt normally write reviews but wanted to in this instance. After putting our house on the market in the New Year and changing agents twice and getting nowhere we decided to go with Bairstow Eves in Chafford Hundred and thank god we did. Scott and his team were amazing. They found us a buyer within a week of putting our house on the market and although the transaction took little longer than anticipated which is how things sometimes go when in a chain, Scott was on it, chasing everyone who needed chasing and kept us fully updated with the position.
I would definitely highly recommend using them. They are professional, reliable and very approachable and they get the sale done! So thank you very much Scott and team!!! :-)
Hol Β· 25 October 2018
Agent replied Β· 23 October 2024
Thank you Holly for taking the time to leave us your 5* review. It is wonderful to read that the team at Bairstow Eves, Chafford Hundred, found you a buyer so quickly and provided you with an amazing, professional and very approachable service.
Best wishes, Jackson
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5/5
GoogleI can highly recommend Conor Coll at Bairstow Eves, Chafford Hundred. This is the 2nd year that I have used Bairstow Eves to find tennants and manage my property for me and I have received outstanding service. Conor is extremely knowledgeable with the local rental market and worked hard going through his client list and found tennants within days of it being marketed. Conor is always professional, efficient and gives excellent advise. The entire process is made so easy for the landlord as everything is done for you. I can't speak highly enough of the overall experience. Thank you Conor.
Paul Β· 25 October 2017
Agent replied Β· 23 October 2024
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
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5/5
GoogleHighly recommend this office. I phoned the other day to enquire about a property I had seen on right move a couple of weeks ago. I had spoke to a young gentlemen named Conor who was very helpful and was able to answer any questions I had. Even though the property I was enquiring about had already been let, Conor was still able to recommend me with other properties to look at within the same price range. I was extremely happy with the service I was provided with. Highly recommend the Chafford hundred office, very professional, and always happy to help.
Tanisha Β· 25 October 2017
Agent replied Β· 23 October 2024
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
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5/5
GoogleMy purchaser completes tomorrow!
Everybody at the branch has worked brilliantly with me, and the slightly strange situation that I am never in Essex from one day to the next!
The dedication of the whole team was really appreciated, especially Jemma, Tina, Nick and Scott were all professional and courteous and nothing was too much trouble.
Now we move onto the second stage, and find a tenant to move in under I am permanently back in Essex!
Thanks again for everything
Darren Β· 25 October 2017
Agent replied Β· 23 October 2024
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
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5/5
GoogleWe had a fantastic experience with the Lettings team. From our initial valuation with Sally, we were kept in the loop by Zak and Matas throughout the viewings process. We felt confident and reassured that our property was in great hands β¦
James Β· 17 December 2025
Agent replied Β· 23 December 2025
Thank you for your kind words and recommendation! We take pride in providing exceptional service and it's great to hear that you had a fantastic experience with our team. We strive to make the letting process smooth and stress-free for our landlords. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleThe team at Bairstow Eves Chafford have been an absolute delight. They rented out 8 of our flats with brilliant tenants and were so professional and made it all smooth sailing. Always on the phone when needed and very patient with us!
Thank you to Sally & Nick for their hard work from the very beginning and all the team there
Londonroad Β· 24 October 2022
Agent replied Β· 23 October 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleRecently purchased a property using this branch and their mortgage advisor. Despite it being a protracted purchase due to circumstances beyond their control, the dedication of the team was hugely appreciated. Jemma, Naomi and Scott were all professional and courteous and nothing was too much trouble.
Thanks to all for your support during the process and explaining every step along the way. For a first time buyer, this made things easier for me to understand and took away some of the stress :)
Carly Β· 25 October 2016
Agent replied Β· 23 October 2024
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
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5/5
GoogleFrom the first phone call, Bairstow Eves have been helpful and friendly. The first agent we met was Nick who was showing us round a property that we had found online after showing us the property and realizing it was not what we were looking for, he asked us what we wanted and suggested looking at another property that was nearby and that he thought met our requirements and he was right.
Since then we have dealt with Conor and Beverly who have been fantastically efficient and - unlike a lot of other estate agents - kept us in the loop and have been pro-active in dealing with our requests. In short, this is a fantastic team that I would be happy to deal with again.
Andrew Β· 25 October 2016
Agent replied Β· 23 October 2024
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
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5/5
GoogleIβve just moved in to my new flat following a faultless process from the team at Bairstow Eves Lettings. Matas and Zak helped me throughout, initially showing me round the property at the beginning of November. Iβve downsized after losing β¦
Roger Β· 17 December 2025
Agent replied Β· 23 December 2025
Thank you for taking the time to share your experience, we are delighted that our team at Bairstow Eves Lettings provided you with a faultless process. It is our pleasure to help make your downsizing journey a smooth one. Wishing you a very Merry Christmas and a happy new home! Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleFive star service throughout and Sally Keen was fantastic, found us the perfect tenants and made the whole process feel hassle free. Sally was always on hand for any questions we had, this was a huge plus as we are new landlords. Thank you again.
Shane Β· 28 December 2023
Agent replied Β· 23 October 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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1/5
Google"They fully managed my house and left it in very bad condition. They brought in tenants who didnβt pay for six months. They only sent emails but took no action. After one year, I discovered that they were managing my house with a debt of almost Β£20,000."
Monti Β· 16 October 2025
Agent replied Β· 22 October 2025
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleIt was a really good experience with this agency and the people who work there are so friendly and excellent in their customer services.
I applaud and commended a staff called MATAS π― . He is calm and rendered a satisfactory excellent service ππ β¦
Oyeniran Β· 16 October 2025
Agent replied Β· 22 October 2025
Thank you so much for your kind words! We strive to provide top-notch customer service and it means a lot to us that you had such a positive experience. We will be sure to pass along your compliments to Matas - he truly is a standout on our team. Kind regards, Lucy, Customer Feedback and Support Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.