Sharman Quinney reviews

★★★★★ 1/5

Trustpilot

Tried to rent a flat with them

Tried to rent a flat with them. Explained everything regarding my addresses and they said it’s going to be okay. 10 days later they turn around and say your application has been denied and won’t send my holding fee back and claim I lied on the application. The agents rush applications and the whole system is looking to fail your application so they keep the holding fee. Don’t go with them they will cheat you. Not helpful and treat you like a machine with no feelings. Even out the phone down on me when I request to speak to a manager to get a better explanation. Very sad.

Tawazz · 17 October 2025

★★★★★ 5/5

Trustpilot

Excellent service

I’ve just bought my first flat in Cambridge through Sharman Quinney. They were a pleasure to work with. Maria was amazing - really calm, helpful and kind throughout the process. It made a big difference, thank you.

Mary · 12 August 2025

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service, would definitely recommend. Jonathan, Lorraine and Renate were extremely helpful and kept me up to date throughout the whole process. Jonathan went above and beyond by checking on my property as it was left empty for three months. This gave us peace of mind and helped make the experience a lot less stressful. Definitely the best estate agent I have ever used.

Jennie · 22 August 2024

★★★★★ 5/5

Google

We bought our first home with the help from Sharman Quinney. Couldn't thank Josh enough for all of his mortgage advice, tv advice, and everything in between! We will always remember lucy as the star that helped us find our first amazing home and made great coffee! Would highly recommend 👌 …

Amy · 17 June 2023

★★★★★ 5/5

Google

We can not recommend Josh at Sharman Quinney highly enough for his Mortgage advice, he was amazingly helpful, working well out of hours to help us secure the best deal, he absolutely went above and beyond for us & we would not hesitate to contact him again or recommend him.

Lorna · 17 June 2023

★★★★★ 1/5

Trustpilot

They will never stop calling you

I have had two interactions with this company. I bought a property in 2018 marketed through them, and they failed to attend a valuation appointment in 2025. We have no ongoing business with them.

Sean · 9 September 2026

★★★★★ 5/5

Google

Just signed a contract with Sharman Quinney to sell our house. Our sales negotiator Mariella Ralph made the whole process very easy and enjoyable.. Mariella is very professional kind and honest.. we look forward to working with her over the next few months 😊 Gill & Peter Cox …

Gill · 17 June 2023

★★★★★ 4/5

Google

Great service from James and the team. Really professional, kept calm when things got a bit hairy with the chain. Mariella and Lucy worked hard to get viewings and Leeanne went above and beyond getting us a great deal on the mortgage. The day before interest rates were going up she made sure our application went in before midnight!

Keith · 17 June 2022

★★★★★ 5/5

Trustpilot

Many thanks to Olly and Tawnee

Many thanks to Olly and Tawnee. Good customer service. Communication is key and they both went above and beyond helping me at a worrying time. You were both BRILLANT.

Linda · 9 September 2025

★★★★★ 5/5

Google

Would highly recommend sharman quinney in thrapston. Looking to buy my first home. Kerry made it all that much easier by showing me around the property and answering all the questions I had.

Emma · 16 April 2024

★★★★★ 5/5

Trustpilot

Distasteful service turned around by Fay Wilson

My 5-star rating belongs to employee - FAY WILSON only. My family had to leave a property manager by SQ early (before the end of our contract) as we suddenly had to move to another city. Graciously, our direct letting agent - Rebecca Clarke was able to sort this out with our landlord on the terms we continue to pay the rents and bills until a new tenant moves in and also pay a one-off fee of £730 to scout for a new tenant. This was fair enough as we were the ones who had breached the initial contract and we had no complaints.We paid rents and bills for 1.5months after we had vacated the property and the search for a new tenant was ongoing. Luckily, a new tenant moved in 8days before the expiration of the rent we had paid and we asked SQ to kindly refund us 8days of rent. For four months, countless phone calls and several emails, I continued to speak with Rebecca Clarke about this. Rebecca responded to just a few of my emails, would promise to get back with an update but hardly ever did. I became really frustrated. So one day, I rang the office line again (1 week after my newest follow up email to Rebecca was not responded to) expecting to speak with Rebecca and get the usual empty promises, Fay Wilson answered the phone and said Rebecca wasn't in the office but asked how she could help. Reluctantly, I narrated my four months ordeal. Fay took ownership of the issue, apologized, asked for time to investigate and promised to ring back. Then she rang back. I mean she actually rang back multiple times.I thought this was a taboo at SQ. Even when I was unreachable, she updated me via emails. Long story short, we got refunded the owed sum 2 working days after my first contact with her. Thank you Fay. If only every staff at SQ was half as kind and customer centric as you are, they wouldn't be any negative reviews. I believe Fay is working in a dysfunctional system at SQ because I was appalled by the fact that all my several emails (though addressed to Rebecca Clarke) were sent to a team/ group email address. Someone else, a supervisor ought to have seen at least 1 email and asked Rebecca what was going on here. Fay, you are the Star of my review and the only reason I could still consider recommending SQ to anyone or look forward to working with them in the future. I wish you Fay, all the best in your future endeavors. TAIWO

Taiwo · 28 February 2023

★★★★★ 4/5

Trustpilot

Well done Matt and crew!

The market Deeping crew especially Matt made us feel like we mattered. They listened to us unlike others who dictated, meaning we felt supported but in control. Obviously at the start you have lots of contact then a period of calm but towards the last push Matt was instrumental in making sure everyone was working hard to achieve the completion date.When I handed the keys in they gave me a box of random things like alcohol free beer and hair conditioner. It’s a nice gesture and I’m now looking like Michael Myers’s in the free face mask 🙈

Janet · 10 February 2023

★★★★★ 1/5

Trustpilot

Ignored, Misled and Left Waiting Over 10 Months for Mould Repairs, 8 Months for Roof Repairs

My experience with Sharman Quinney Lettings has been one of the most stressful and unprofessional I’ve ever had as a tenant.

Ava · 24 October 2025

★★★★★ 5/5

Trustpilot

Excellent Service

Right from the start of the process we have enjoyed a great deal of support from our engagement with the service offered by Chloe. She was very kind, a brilliant example of an ideal customer relationship. She guided us through what was supposed to be a difficult process with ease and confidence. Her expertise and knowledge were invaluable, it was a real pleasure dealing with Chloe Satchell.

Claudius · 7 November 2025

★★★★★ 4/5

Google

Lovely team down at the Thrapston branch! As first time buyers we was a bit nervous beginning this process but Mariella was quick to answer all questions and supported us throughout the process. Thank you all for helping us find our first home!

Emma · 17 June 2023

★★★★★ 1/5

Trustpilot

Warning for potential tenants and potential landlords

Having read reviews here from Landlords, Tenants, Sellers and Buyers covering a number of branch offices, I am beginning to feel we got off lightly.

Bruce · 18 September 2026

★★★★★ 5/5

Google

Could not recommend Sharman Quinney enough! Abigail Kaylor was amazing; she helped so much by explaining the process of buying our first home, negotiating our offer, and supporting us throughout the whole process! Would not go anywhere else now!

Megan · 17 March 2025

★★★★★ 5/5

Google

We only have positive comments for our experience. Caleb seems to be very close to what one may ever want from an agent. Always polite, helpful and informative, he demonstrated a perfect mix of friendliness and professionalism whenever he communicated with us. We really felt that we are being well looked after.

Aikaterini · 16 April 2025

★★★★★ 5/5

Google

Fantastic support throughout the buying process, James and Johnson alongside Katie were fantastic at pushing the purchase through. Even during this busy period they responded to my requests in a timely manner and hurried the conveyancers when needed. I would happily buy/sell through them in the future. Thanks Ben BaileyPositiveResponsiveness, Professionalism

Cambs · 17 June 2022

★★★★★ 3/5

Trustpilot

Estate agent good, avoid broker/solicitor

Very happy with the service received from Sharman Quinney estate agent, Linda McMullan at the Oundle office was amazing throughout the house buying process, easy to reach, knowledgeable and always happy to help. Katie Staggs was also a pleasure to deal with and pushed for completion at every stage!! Highly recommend. However per the other reviews there was a big push for me to use their in house broker, not a very nice tactic. Even though I had an AIP from NatWest I still had to have a quote from their mortgage broker in their words ‘for my offer to be seen as genuine’.Also Sharman Quinney solicitor were not the best, creating an unnecessary 2 month delay due to not actioning a simple charge removal in good time.

Joe · 11 October 2022

★★★★★ 2/5

Trustpilot

Poor communicators

Instructed SQ Thrapston to sell 2 properties. Was pushed towards their favoured conveyancers, the first I rejected due to terrible online reviews. At viewings their performance was decidedly average; not interested in attending viewings after 5pm. Had one offer which was based on a viewing I did. Once we had accepted an offer the selling office lost interest and passed over to the sales progressor who was generally ineffective. No attention to detail whatsoever and poor/inaccurate communication. Ended up dealing with the agent for our purchase because emailing/calling SQ generally a waste of time. On completion not even a phone call or email thanking us for our business. A lot of our problems in the chain were not their fault but they made a tortuous chain worse by their poor communication skills. Would never use again.

Dominic · 29 May 2025

★★★★★ 5/5

Google

I was referred to Sharman Quinney by a family member and had the pleasure of dealing with Leanne. As a first time buyer the process can be overwhelming. Leanne was very kind and professional, and went above and beyond to help understand the process and made it easier to complete.

Rumbie · 17 June 2022

★★★★★ 5/5

Google

Can't praise this company enough, our daughter recently purchased a property in Thrapston. Rebbeca, Kerry and Jamie assisted us with the purchase and mortgage, the service they provided was beyond what we could ever have expected and I can't recommend these people enough. If your buying or selling in the Thrapston area then look no further than Shaman Quinney.

Paul · 16 December 2025

★★★★★ 3/5

Trustpilot

Buying with Sharman Quinney

Couldn't fault Sharman Quinney up to offer acceptance. Mortgage advice from Sophia was helpful and transparent, and negotiations were smooth with Tom too. However, there was a noticeable drop in customer service once the offer had been accepted. Often couldn't get hold of the estate agents on the phone, and had to actively ask them about what was needed next. The agent in charge of post-offer viewing was also 20mins late, just due to forgetting the viewing, which just helped to show the deprioritisation after offer acceptance.Overall was a good experience, and at the end of the day no mistakes were made and the property purchase went through, but there were things they could have done to make the post-offer journey a lot smoother and more fulfilling.

Conor · 17 May 2022