5/5
TrustpilotGood Customer Service
Katraielle Grant has been working along side me and she has performed well, given me amazing customer service.
Trusted Agent profile · Thornton Heath
Verified
Streets Ahead Thornton Heath reviews
★★★★★
1,205 reviews across 3 platforms
737-739 London Road, Thornton Heath, CR7 6AU
Part of Streets Ahead, see every office.
Streets Ahead's office in Thornton Heath, at 737-739 London Road, is rated 4.6 out of 5 across 1,205 reviews on three platforms, including 76 Google reviews rated 4.9.
76
Reviews on Google
This office
209
Reviews on Facebook
Business-wide
920
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Thornton Heath office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilot100% recommend
Streets Ahead (specifically Salma) were incredibly helpful throughout. There was constant clear communication which is really useful during the home buying process100% recommend Thank you
1/5
Trustpilotterrible!!
property management team was a joke! found horrible tenants, didn't conduct proper referencing and bother managing arrears... letting management team members were unreliable, untrustworthy and dishonest which left us in huge arrears, tenants won't leave and eventually when we managed to get them out, our property was left in a horrendous state. The words of comfort from the letting manager Amir G were, "at least they didn't smash the windows!"Absolutely useless as a letting management agent, won't touch them with a barge pole!
1/5
TrustpilotWont stop hassling me!
We asked Streets ahead to value our property, but went with another agent who had a cheaper commission in the end. Since then we have been sent numerous emails and nuisence calls from Jason Paris who clearly isn't happy with our decision, even after asking for our details to be removed from their system we are still being emailed and called! I wish I never had them around to our house and if we fail to sell our house with our current estate agent, we definitely wont be going with Streets Ahead!
5/5
FacebookI want to say big,big thank you to Gareth, Ricky and Emma! We are so happy with our new home! Thank you, guys, you are the best :)))))
5/5
TrustpilotMohammed was very helpful
Mohammed was very helpful Very professional did his best for us
5/5
FacebookI recommend the staff of streets Ahead especially George Barnes for his selflessness to clients. when I needed flat he was of great help. may God bless him
4/5
TrustpilotAppreciation message
Good communication with clients. Agent George Barnes was helpful.
4/5
TrustpilotGood agents
Still in the process of moving but Katraielle has been helpful with getting everything done. Thanks team.
5/5
FacebookStreet Ahead is very helpful in getting a house for my daughter especially Jakub.i would highly recommend him. because he bend backwards in helping people
1/5
TrustpilotZero communication and no customer care
Exact same experiences as those listed below. Plenty of contact and communication to receive deposits etc. but all communication dries up as soon as money changes hands.Never found out what branch we actually deal with and have been told we would receive call backs 7 times by 5 different people. We listed things we needed doing on hand over of the deposit and were told everything would be done only to find out from the landlord didn't have this information passed on to him.I even sent e-mails with queries we had we no response. It's a pain because streets ahead seem to have the nicest properties but seems like they have no clue about customer service.
5/5
TrustpilotKatraille was very professional and was…
Katraille was very professional and was a pleasure dealing with her. She has a big future ahead.
5/5
TrustpilotDetail mined staff
I have a great experience with the staff Ryan in Streets ahead. He is kind and thoughtful with our moving statues. Keeping update suitable property, Prompt respond and friendly attitude which I can feel in deep. Even though I have not proceed final due to I have another option. I’m glad to have this experience. Keep it up.
5/5
TrustpilotGeorge was very friendly and had a…
George was very friendly and had a professional manner. Kept me up to date with any new properties and communicated well. Thanks
5/5
TrustpilotSatisfactory service
I have been in touch with Nailah from last few weeks who provided a good and satisfactory service in regards property search. I am very thankful to her as she dedicated her 100% during the month of searching. Lastly I found a good home for my family. I feel very friendly and kind of excepted care from her. Very Thankful.
1/5
Facebookcame home from work to no heating in February when it had been snowing. The water pressure was low on the meter so there was no heating or hot water. I called up the water suppliers who stated it was the agency's duty of care to handle. I spoke to the agency and they gave me the number for the plumber. I called for 2 hours, leaving voicemails, no response and no call back. The agency kept messaging the urgency, but to no avail. I was told to wrap up in blankets and wait. I have not received any phone call from the plumber, and I cant feel my feet and I have cold. Absolutely terrible. I am still waiting for a call back.
5/5
FacebookFirst of all thank you Gareth Fitzhugh for answering all my questions regarding moving property and renting locally. Wish you all the best in your workplace.
5/5
TrustpilotPerfect service
Perfect service, very professional customer service. Thank you Gemma.
5/5
TrustpilotManagement of property
Laura C has been very helpful in managing the property and always makes sure she got the right outcome for both the tenants and me as the landlord.She is quick to respond to emails and I always felt I could message her so the relationship was good from the start.I would definitely recommend her to manage properties.
5/5
TrustpilotLetting agent Cameron is very helpful…
Letting agent Cameron is very helpful and friendly . He sent all suitable property to client immediately .
4/5
TrustpilotProperty manager- Laura Costa
Property manager- Laura CostaLaura has helped us with confusions with our bills when we first moved in and has been consistent with all the checks through the past year. She responds quickly to any requests and has overall relieved us from worrying about where to go during an uncertainty.
4/5
TrustpilotGeorge is very kind and respectful
George is very kind and respectful, ready to help and listens. Very pleased with him
5/5
TrustpilotProperty manager-Jasmine Smith
Jasmine has taken over as our property manager in the past few months. We have found her to be very professional and responsive to any enquiries, and pleased that she takes responsibility and owns any issues through to completion keeping us updated.Thank you and keep up the good work.
1/5
TrustpilotComplete amateurs
Streets Ahead mission statement reads: "To be the most professional, caring and expert estate agent our clients, our community and the public come into contact with, whilst still ensuring that our commitment to staff training and innovation remains second to none enabling every client to have a smooth and stress free move."However, this has far from been the case in my experience. They lack professionalism and have made the move-in process extremely stressful.I am a landlord and my prospective tenants gave them specific instructions to let me know: 1. have the flat professionally cleaned, and 2. remove some items of furnitureStreets Ahead failed to communicate both these things to me, and as a result of their cock-up the initial introductory meeting between the tenants and myself was pretty tense. NOT how I envisaged it. Furthermore, I tried to contact the lettings manager (George Potter) on 3 occasions, and he has shied away from talking to me because he probably hasn't got any answers. I have asked him to call me back as well and he refused to do so.They also seriously lack attention to detail. I had to sign an amended tenancy agreement because they couldn't spell the tenant's name correctly, despite me pointing it out to them in the first instance. It's only when the tenant himself pointed it out that they accepted their mistake. Stay away from these agents if you want a stress=free experience. Their communication skills for the most part is a complete shambles. Instead of dealing with one person, you have to deal with 5, and then it's simply a game of Chinese Whispers. Unprofessional, unethical and unfair is how I would describe their work ethic. I paid almost £200 for emergency professional cleaning which could have been avoided if Streets Ahead had successfully passed on the message that it needed doing.
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