haart Thornton Heath reviews

★★★★★ 5/5

Google

If ever you are looking to sell your property, I very much would like to recommend Mo Adan at Haart. His knowledge of the sales/buying process is second to none. I valued his open and honest opinion and very much his advice. I also really appreciated the fact that he is not pushy at all. He has a really good sense of how to guide people through the sales process, especially when it gets tricky and things don’t seem to go the way one would have at first hoped for. He is very understanding, with a calm manner and always looking for solutions to problems when they occur. Most of all, Mo is always very responsive and approachable. I am very glad we had Mo help us through our sale and purchase. If ever I do this again, I will definitely call Mo!

Claudia · 25 September 2021

★★★★★ 5/5

Google

A huge thank you to Mo Adan for all his hard work in chasing all the estate agents in the chain above us in our endeavors to sell our property. We would have not known what was happening if wasn't for him. Mo successfully obtained a buyer for our property within 2 weeks of advertising and kept us informed all the time. I heartily recommend Mo Adan (Haart Estate Agents Thornton Heath).

Michelle · 12 October 2022

★★★★★ 1/5

Google

Made an enquiry about a property and was harassed by phone calls every day trying to get the sale mandate for my property, despite politely declining every time.

Adam · 20 February 2026

★★★★★ 4/5

Google

My interaction with this branch was good staff polite and helpful at all times and I was kept informed of viewings plus feedbacks

Jimmy · 30 March 2026

★★★★★ 5/5

Google

Have to share a stellar 5* review as we are incredibly pleased with our experiences at the Thornton Heath Haart branch. Mo has been so incredibly kind and empathic towards us throughout this entire process! We have found our dream home and we just could not be more grateful! Thank you Mo, your efforts were incredibly valued!!

Z · 10 November 2023

★★★★★ 2/5

Google

Very disappointed as after years of being hassled by Haart to sell, they couldn’t even Manage a valuation with no issues! The appointment was booked by head office and Danny didn’t even turn up. Not a great start and I called the office and Mo answered who was helpful and offered to come himself (this is The only reason I am giving 2 stars instead of one). Danny eventually turned up and was quite patronising when dealing with me. He was throwing all these stats at me in terms of their percentage of sales and how many people buy online etc... would have been relevant if I was particularly interested in those stats but he was just talking at me for ages, without checking in to see if that was of interest - poor sales tactics if I may ( having worked 15 years in finance I have seen many like Danny) and unfortunately he is part of the reason as to why estate agents have this reputation. Also how unprofessional to start dismissing other estate agents after barely entering my property. He proceeded to say why I should choose them (albeit their fees are completely ridiculous ) and when I told him I had found another agent with a very different price list Instead of asking probing questions and trying to find out more, he literally dismissed it/me and said he wasn’t competing. Of course you are competing Danny, that’s what your job is! As my experience had been completely different and he kept banging on about all the due care and attention they give their vendors ... which clearly wasn’t the case for me at all, instead of apologising he said ‘ I can’t change what happened’ and shrugged his shoulders, which infuriated me. Had there been a man in the property I am certain he would have not been so patronising and arrogant . Danny, as a tip, make sure you turn up on time, that you find out what a vendor is looking for before you start listing your qualifications (which are not of interest) and most importantly, learn to deal with women who actually have a clue what they’re talking about - you came in completely patronising, had done zero research and valued so low because you want a quick buck.

Anna · 22 March 2021

★★★★★ 5/5

Google

Ash was very helpful with my property search.

Edita · 22 November 2023

★★★★★ 5/5

Google

Have to share a stellar 5* review as we are incredibly pleased with our experiences at the Thornton Heath Haart branch. Mo has been so incredibly kind and empathic towards us throughout this entire process! We have found our dream home and we just could not be more grateful! Thank you Mo, your efforts were incredibly valued!!

Zahra · 21 October 2023

★★★★★ 5/5

Google

Mo is an excellent estate agent, always very friendly, honest and willing to help. He pays attention to detail which has been extremely important to us as first-time buyers. Would recommend to anyone in the property market to use Haart as they have a dedicated team to help their customers find their dream home.

Filipe · 22 December 2023

★★★★★ 5/5

Google

Everything was perfect, Ash was great! 😊 …

Sanjay · 27 October 2023

★★★★★ 5/5

Google

It is always a pleasure to deal with Kristine at the Thornton Heath branch. She is conscientious, well-organised, reliable and offers first class customer service. Thanks Kristine!PositiveResponsiveness, Quality, Professionalism

Jade · 22 June 2021

★★★★★ 5/5

Google

Haart Estate Agency undoubtedly has a gem in Mo, their exceptional agent. His professionalism, empathy, and integrity shone throughout our interaction. Despite the complexities involved in selling our house, Mo remained genuinely supportive and humane. His patience and dedicated efforts have not gone unnoticed, and we are profoundly grateful for his outstanding service.

Viktorija · 22 December 2023

★★★★★ 5/5

Google

Mo Adan made an outstanding job! Always there when needed, making all the process smooth and completed! Highly recommended!

Joel · 11 November 2022

★★★★★ 2/5

Google

Very disappointed as after years of being hassled by Haart to sell, they couldn’t even Manage a valuation with no issues! The appointment was booked by head office and Danny didn’t even turn up. Not a great start and I called the office and Mo answered who was helpful and offered to come himself (this is The only reason I am giving 2 stars instead of one). Danny eventually turned up and was quite patronising when dealing with me. He was throwing all these stats at me in terms of their percentage of sales and how many people buy online etc... would have been relevant if I was particularly interested in those stats but he was just talking at me for ages, without checking in to see if that was of interest - poor sales tactics if I may ( having worked 15 years in finance I have seen many like Danny) and unfortunately he is part of the reason as to why estate agents have this reputation. Also how unprofessional to start dismissing other estate agents after barely entering my property. He proceeded to say why I should choose them (albeit their fees are completely ridiculous ) and when I told him I had found another agent with a very different price list Instead of asking probing questions and trying to find out more, he literally dismissed it/me and said he wasn’t competing. Of course you are competing Danny, that’s what your job is! As my experience had been completely different and he kept banging on about all the due care and attention they give their vendors ... which clearly wasn’t the case for me at all, instead of apologising he said ‘ I can’t change what happened’ and shrugged his shoulders, which infuriated me. Had there been a man in the property I am certain he would have not been so patronising and arrogant . Danny, as a tip, make sure you turn up on time, that you find out what a vendor is looking for before you start listing your qualifications (which are not of interest) and most importantly, learn to deal with women who actually have a clue what they’re talking about - you came in completely patronising, had done zero research and valued so low because you want a quick buck.

Anna · 11 September 2020

★★★★★ 5/5

Google

We would like to thank Haart for the excellent service they gave us arranging and assisting at a recent viewing of a potential purchase. The viewing was a very pleasant and informative experience. The Consultant (Amy) was professional yet friendly and answered our questions to our satisfaction. I would have no hesitation recommending Haart (Thornton Heath branch). Thank you Amy. You're an A* representation of your company.

Shirley · 29 July 2019

★★★★★ 5/5

Google

I was delighted with the service received by Haarts Thornton heath during the recent sale of my flat. They were highly professional, kept me fully appraised of what was going on - even during the pandemic. I found Danny and the whole team (Mo and Kristine) provided excellent customer service and drive and delivered on their promise to find me a genuine buyer at a good price. I would fully recommend them and would not hesitate to use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Choice · 26 August 2020

★★★★★ 5/5

Google

A highly professional and hardworking team! From my very first enquiry to point of completion, I felt that they took on the search as if it was their own! Kristine showed me some great properties and maintained communication throughout the entire process. I’m really grateful for all the effort that Danny and his team put in to ensure that I found something that met my specification.

Abigail · 3 December 2019

★★★★★ 5/5

Google

I've had the greatest experience with haarts working with Ash. He had been understandable and had always listened to my questions and enquiries on the properties . Ash had always given me many option to choose from and had found priorities to my desired liking. Thank you ash! It was wonderful working with you

Mumtaz · 21 October 2023

★★★★★ 5/5

Google

Dealt with Shawn, who was very helpful and informative throughout the whole process. He is also a very lovely person!

Cheryl · 3 October 2024

★★★★★ 5/5

Google

First approach was outstanding, that rare care that is nearly extinct? - I have found it in Danny Grey. Asked the right questions, repeated and confirmed my wishes and I felt that my wishes and need were truly my command. I cannot wait to sign it. ✍️ Super professional, super caring. Brilliant and a Gem! True Gem.

Gabriela · 29 July 2023

★★★★★ 5/5

Google

Thank you so much for helping me find and buy my first home. Such helpful staff, going above and beyond even answering my emails over the weekend. Ash worked so hard to see this through to the end and I'm forever grateful. Thank you again A🌟 agents …

Lady · 20 February 2024

★★★★★ 5/5

Google

Kristine has been nothing but helpful throughout our sale. She has been brilliant helpful keeping us up to date throughout the processPositiveResponsiveness, Quality, Professionalism

Olurotimi · 26 August 2021

★★★★★ 5/5

Google

Property buying is currently difficult but was made easy by Aswaq who helped me get through major obstacles in the process with a full steam of energy and initiative. He was fantastic, spent enough time to answer any questions I had. Couldn’t be any happier with this service. Thank you

Irfan · 27 October 2023

★★★★★ 5/5

Google

2023 Ash dealt with the sale of our property. He found a good buyer in a tricky market and helped significantly when there was difficulty with solicitors. Ash provider a superb service with good communication throughout. 2020 I had the pleasure of having Mo as my agent during the purchase of our first home, which is an exciting/daunting experience. From the get go he offers honest trusted advice when it is due and is always keeping you updated. Mo always did everything he could to help when the sale became a little tricky, keeping us at ease with his positivity at every moment. He was always there when we needed, keeping in contact and getting back to you as soon as possible. I can't that you enough Mo.

I · 22 November 2023