Farrell Heyworth reviews

★★★★★ 5/5

Google

I would highly recommend Farrell Heyworth Cleveleys. Vicki initially did the valuation, she was very knowledgeable of the area and the presentation was great, full of all the information we needed to make an informed decision such as houses for sale in the area, what they are selling for, how long they have been on the market. The different advertising packages, what you got with each and how it made a difference. The valuation was honest and realistic. The selling fee was competitively priced and there was no fixed term. Once we agreed on Farrell Heyworth selling our house Katie and Tilly took over managing the viewings, they were quick to get the house on right move, for sale sign went up within days and the professional photos were excellent. When viewings were booked and we got plenty of notice of them. They were constantly looking for potential buyers and would keep us updated on how each viewing went. We had viewings most weeks. The MyFH page was a really good as it had everything on it. The valuation presentation, viewings planned and feedback from them afterwards. They got us a buyer for our house within a short space of time. Once we had an offer in place Katie and Tilly kept checking in to make sure the final stages were running smoothly. Overall a fantastic service, would definitely recommend them.

Keith · 16 December 2023

★★★★★ 5/5

Google

We have recently sold our home and moved in to our new house. It has certainly been a long process and that’s no fault of Farrell Hayworth. Katie supported us in the beginning and was excellent. Later on in the process Alison Whiteside kept us informed and updated. We cannot thank her enough, she is incredible at what she does! We are so thankful to everyone at the Farrell Hayworth and their professionalism and support through the process. Personally, I couldn’t recommend anyone/anywhere else more.

Anne · 13 May 2025

★★★★★ 5/5

Trustpilot

Downsizing to my dream Bungalow

I am at the stage of downsizing to my dream retirement bungalow. After living in my large family home for 20 years it is a daunting move. My initial contact with Lauren in the Blackpool office was great, a very enthusiastic and positive lady who advised me on the next steps to facilitate the move including a visit from Simon to value my home and give me some realistic costs and advice on what I need to do to get the house ready for sale. It's going to be a big big upset in our lives downsizing but Farrell Heyworth have helped smooth the way the way.... Thank you 😊

Andrew · 11 October 2025

★★★★★ 1/5

Trustpilot

Rented with farrels

My partner Rented with farrels, landlord decided to sell the property so of course she spent 2 solid months searching for somewhere to rent with her 2 young children, however rental is very high demand in Morecambe/Lancaster and not a normal first come first serve given checks ok with houses! She managed to find somewhere that was a lot smaller and not ideal but she didn’t want to mess the landlord about and moved so he could sell… she was informed by the lady at the checkout the landlord had 10 days to make a decision if she was to get my full deposit back or if the landlord wanted to make any deductions, it’s now 3 weeks down the line and she has been chasing daily only to be told the landlord has not decided if he wants to take any of the deposit for work he wants to carry out! On the checkout the lady who completed it told her to leave keys get her things and they will lock up… as soon as she walked out with her coat to put in the car she shut the door only to have a phone call letting her know she had left a laptop, she returned to get it and asked if everything was ok the lady said yes just finishing and she asked how long till she got her deposit which is when she was told he had 10 days to tell her . She is still waiting and all she get off farrels is that she need to be patient. The whole point of the tenancy deposit scheme so it’s fair, this is not fair!!! Absolute joke of a estate agent!!!!! I wouldn’t rate it 1 star more like -1… might not be a massive thing to them but it’s a lot of money and given she was very cooperative when she could of been a nightmare shows just how s**t they are…Now it’s 5 weeks and they have come back with wanting her whole deposit to carry out cleaning on the house… a grand for cleaning…. First of all the house was not in that bad of a state infact I went and hoovered bleached the bathrooms, the only thing I never got chance to do was the kitchen and living area because she was rushed out… when she spoke with farrels the woman basically told her she had 2 months to clean…. The house when she left was not in a bad condition infact it was cleaner than it was when she moved in! The day she moved there’s no access for the van to get outside the door and between the house and road was a green, the day she moved it was extremely wet and rained heavily all day… the down stairs was all tiled, and even putting things down never prevented the floor from getting dirty, she spent till early hours the next morning cleaning and trying to make it as clean as she possibly could. Which was explained to the checkout lady who replied don’t worry as the landlord is getting it professionally cleaned anyway! My partner has adhd and asd so she is vunerable and takes things as they are said, as this is part of her condition, farrels knew this and still took advantage of the situation, there disgusting and should not be allowed to treat people this way! Lancaster lettings need to be ashamed as they have taken advantage of this despite her disabilities she has 2 young children with Xmas literally round the corner…. They are probably the worst estate agents around and absolute con artists, there staff need training properly when dealing with people because it’s not right! they over value and rob people, shouldn’t be allowed to trade

Local · 27 October 2023

★★★★★ 5/5

Google

The Cleveleys branch has a warm welcome when you go into the branch. Katie understood what I wanted and was able to provide the property which suited my needs. Katie has been great in chasing the sale of the property, saving me as the customer time. Despite the stress and frustration of buying a home, compared to other experiences with estate agents, Farrell Heyworth Cleveleys branch have been productive, responsive and exceeded expectations. Thank you so much 😊

Christopher · 16 November 2023

★★★★★ 5/5

Google

Farrell Hayworth are a fantastic estate agency, right from the start they were great. The team are all very helpful, but our Agent, Taleah(Tilly) Taylor was exactly what you need and expect from an estate agent. Very friendly, professional and competent, and she was always contactable when you needed something. She sold my partners property the first week it went up with them after a previous agency failed multiple times to get the sale for us. I would highly recommend Farrell Hayworth to anyone who is selling a property or even looking for their next home, they arent the type to take on a million properties at once so they will be able to help you with any issues or questions you'll no doubt have, they will always make time to guide you through the process of buying or selling.

Craig · 17 September 2023

★★★★★ 1/5

Trustpilot

I’m lost for words to explain how awful…

I’m lost for words to explain how awful this company is for lettings. House repeatedly flooded at the back but told not that bad & no reduction in rent offered, just sympathetic to our issues! Stay away is my only advice.

Emma · 3 August 2026

★★★★★ 5/5

Trustpilot

We recently used Alison Whiteside to…

We recently used Alison Whiteside to progress the sale of a property through Farrell Heyworth. I can only say she's a very, very professional person with attention to detail and a very good work ethic. We would have no hesitation in recommending Alison to anyone who is selling their property.

Chris · 31 May 2026

★★★★★ 5/5

Google

Its been great dealing with Farrell Heyworth in Cleveleys. From initial search right though to purchasing they have been a pleasure to deal with. Purchasing property is stressful at the moment so its a breath of fresh air to work with a company who are quick to respond, on the ball, knowledgeable and just a pleasure to deal with. Taleah has been a superstar and has kept in touch through out... gently reminding me and nudging me to ensure the sale goes through on schedule. Couldn't have done it without her. Great service!

Judi · 19 July 2023

★★★★★ 1/5

Google

Very very poor service, after a great start by Nathan last night sadly Mike was a no show today after a 35 minute wait I gave up. I have received no communication from anyone at all No phone call, no email no apology nothing at all. I was not the only person waiting this afternoon out in the rain, a young couple who had also booked a viewing were also left waiting. Sadly the young lady was disabled which made me even angrier.

Louise · 14 June 2023

★★★★★ 5/5

Google

As a first time buyer, I’m sure you can understand that nerves and excitement are rife when thinking about purchasing your first home. I met Katie Garnett to view the property (which I have now fallen in love with) through Farrell Heyworth estate agents in Cleveleys. Katie was kind, calm & educated. She answered my questions & reassured me of the process I was about to undertake. Her knowledge for the property is fantastic and her professionalism was second to none. Thank you Katie. 👍🏼

Shelby · 14 June 2023

★★★★★ 5/5

Google

When i approached Farrell Heyworth to sell my home, I was very taken with the enthusiasm that i was shown. I spoke to "Vicki" and her enthusiasm for my home and knowledge about the markets that would be targetted shone through. Vicki was able to tell me the target audience and i felt that Farrel Heyworth would go all out to sell my home. Not only that, they would ease the transition from my current home to my new one. This was a concern for me but Vicki assured me that they would assist in making this happen. Over all, I am comfotable in moving the sale over to Farrell Heyworth, Initially i wanted to go with Farrell Heyworth, But was tempted buy anothe local agent with slightly lower fees and i went with the lower estate agent, but they could not demonstrate the same enthusiasm for selling my home. I felt like they were not invested in the sale as they did not like theprice we listed at. I felt that the savings that were possible for the lower fees may be lost in their lack of enthusiasm for the property price and could suggest lowering my price. Going with the lower fees may be a false economy. "Vicki" and Farrell Heyworth definately gave me an impression that my home was valued correctly and that it was in good hands.

Michael · 14 June 2023

★★★★★ 5/5

Trustpilot

I really appreciated the sales…

I really appreciated the sales progressor Alison from this company as she is very kind and helpful. She has patience for clients and that was impressive . She followed up every time to make sure things are going smoothly and I would say her demeanor is very good and professional.

Enoch · 8 May 2026

★★★★★ 2/5

Trustpilot

Poor communication and lack of urgency

As someone who is actively looking to purchase a new property the estate agents do not seem very proactive at arranging viewings or getting back to their prospective buyers. There was no urgency to even arrange viewings for houses that have been on the market for a substantial amount of time. I managed to view two houses advertised elsewhere in the time it took for someone to respond to my first enquiry at Farrell Hayworth. It's only when I make multiple attempts to contact them that I actually get anywhere. Most other estate agents I've dealt with have jumped at the opportunity to sell a property. The only timely phone call I received was from their mortgage broker who tried selling me a mortgage even though I had a mortgage in place already.

Marcus · 1 June 2023

★★★★★ 1/5

Trustpilot

My review is 100 percent true based on…

My review is 100 percent true based on my own experience with the manager Daniel from the barrow in Furness branch on the telephone Thursday 11 may 2023 in the afternoon.I am from London not local and wanted to view a couple of properties in Barrow as I wanted to buy one, I had told him exactly what properties. Daniel had said we have no viewings available for Saturday I explained I'm not from here and still he would not offer any solution. He then went on to say we need to see proof example cash purchase or mortgage offer to view a property, basically judging me or thinking I might be a time waster. I have never experienced this, even when a client does a mortgage in principal on the phone or face to face they don't need to prove any paperwork until they want to make a full application.Daniel was very rude and he then mentioned look at the online videos of the property, I said I want to see it in person how can you tell a client to go online and look at the visual video when I have called to view the property myself? this is appalling service and off putting I would like to remind Daniel it is the customers right to view, and because many agents are so lazy to show properties like in this instance Farrell and Heyworth, they got used to it during covid and still using the same excuse, exactly what Daniel said to me. If I wanted visual online viewing then why did I call you?He then mentioned some people buy properties without viewing it, I said why are you telling me this? just see the absolute disgrace of manners? I then mentioned if I wanted to buy a car I would like to see it before and a house more so but clearly Daniel has no idea on how to talk his behaviour was the worst I have ever experienced with any agent or organisation in the UK or abroad.I then told him do not assume or judge anyone you have no right, when things go wrong in your life be it at work or outside this is due to your appalling attitude, terrible manners in this case no manners, low/cheap service. I suggest you go and learn how to speak, respect people and learn basic manners. Since my conversation with Daniel I have spoken to clients and people who live in Barrow saying Farrell Heyworth service is so poor and the bad experiences they have had themselves, the agent have lied to customers and the online reviews have been fake to give high ratings from people they know, fake ratings so the company is lying to themselves and the customers. So how could I trust you?They lost a true client but this was Gods blessings and saved me not to buy from them. Truth always prevails.

Mr · 12 May 2023

★★★★★ 5/5

Google

I dealt with Tilly @ Cleveleys office. She is a thorough professional sales person who knows what she does and always set realistic expectations for either a buyer or a seller. I m in the process of buying property through them and until today I have not experienced any single obstacle throughout the process. I recommend “Tilly’s” services in particular who is striving to maintain a very high standard of customer services for “Farrell Heyworth”. 👍

Shahzad · 18 August 2023

★★★★★ 2/5

Trustpilot

Poor Service not worth their fees

Having had a few agents quote to sell our property we decided to go with F&H Garstang. Gareth gave a very good sales pitch Sadly these were not delivered. There is not enough staff some part time. Phone lines are dreadful, no answerphone and often not answered. Sales progression is poor considering their fees. If you want a less stressful move do not use F& H unless you are willing to do the work yourself.

Dawn · 12 September 2023

★★★★★ 4/5

Trustpilot

Alison turned communication around…

Communication was initially difficult but improved significantly when Alison Ainsworth took over. She was able to seek answers to questions I’d been asking for a while-which was a relief! Thanks for staying in touch and remaining proactive, Alison.

Louise · 22 July 2026

★★★★★ 5/5

Google

Lauren ford was really quick of the mark when I showed interest in a house she sent me.i explained ive passed on all the details to a friends dad who buys property to rent out and a friend of mine needs a house just like this.he only buys..Bispham..anchorsholme Cleveleys areas..well done lauren

CHRISTINE · 10 April 2026

★★★★★ 1/5

Trustpilot

Stay away!!!!!

I have recently moved out of a property I was renting from this terrible company. 3 years i waited for them to fix my bedroom window which would not open causing mould and a fire hazard. The bathroom was covered in mould due to no ventilation which they were made aware of numerous times and refused to fix. I left the property with 2 beds inside and a mattress. There were some bin bags in the garden too. They are now asking me for £780 for the removal of these items!!!! This company is disgusting and I urge everybody to never ever ever deal with them.

Carl · 4 April 2023

★★★★★ 5/5

Google

Recently found an amazing property through Farrell Heyworth. Taleah showed us the property and has been our main contact throughout. She really has gone above and beyond to support us and help with initial communications between ourselves and the vendor. She has worked hard to answer questions and help everything run smoothly. Thank you Taleah and FH for all your help during what might have been a traumatic time. You made it very straightforward.

M · 18 August 2023

★★★★★ 1/5

Trustpilot

Dreadful from start to finish

Dreadful from start to finish. Staff have no idea what property they are selling, no updates - we had to call for information the whole time, only one key given at legal completion and place they were selling was left in a complete mess. No accountability, no concern for the purchaser, beyond useless… Do not use, plenty of better Independant agents in the area that care and are proactive.

Tlow · 14 October 2025

★★★★★ 5/5

Google

Katie Garnett was a fantastic professional friendly efficient and proactive. She walked the extra mile for us and made our experience of Farrell Heyworth very positive. We wish Katie every success in her career and are sure her professionalism and dedication will take her a long way in her Career. We would happily recommend Farrell Heyworth as an estate agent as a result of the sterling service provided by Katie William and Diane Fleming

William · 14 June 2023

★★★★★ 5/5

Google

Katie has be very friendly and helpful though the whole buying and selling process , couldn't have done it without her help a big thank you to Katie and all the team at Farrel Heyworth Cleveleys great bunch for people to help you buy and sell your home

Diane · 2 November 2024