Farrell Heyworth reviews

Thank you for sharing such positive feedback. We’re delighted to hear how well supported you felt during your sale and that Alison Whiteside made such a meaningful difference throughout the sales progression. Her proactive approach, attention to detail and determination to keep everything moving are exactly what we aim to provide, so it’s great to know this translated into a smooth and reassuring experience for you. It’s especially pleasing to hear that nothing felt like too much trouble and that communication and follow‑up were handled promptly and clearly. Having someone who consistently chases answers and keeps all parties aligned can make a real difference, and your comments reflect that perfectly. Thank you again for taking the time to leave your review and for trusting Farrell Heyworth with your sale. We wish you all the very best for the future. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your lovely review. We’re really pleased to hear that Lauren has been so helpful and supportive during your house-hunting journey. It’s great to know her polite and organised approach to arranging viewings has made things easier, and that her introduction to Ryan has been useful for your mortgage planning. We truly appreciate your feedback and wish you the very best as you continue your search. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your detailed feedback on your recent experience with Farrell Heyworth. We appreciate your recognition of the initial stages of our service, particularly the regular communication and quick responses you received. However, we are genuinely sorry to hear about the issues you encountered during the conveyancing stage.On a positive note, we are delighted to hear about your excellent experience with Alison Whiteside from our sales Progression team. Her dedication to providing outstanding communication and resolving issues promptly is exactly the standard of service we aim to deliver. Alison’s efforts to make the process easier and less stressful for you are truly commendable, and we are glad she could restore your confidence in our agency.Thank you again for your constructive feedback and for acknowledging Alison’s hard work. We will use your insights to improve our processes and ensure better experiences for our clients in the future. If there is anything further we can assist you with, please do not hesitate to reach out.Warm regards,Jeremy CollinsDirectorFarrell Heyworth

We’re delighted to hear about your experience and thank you for sharing it. It’s great to know that Lauren was able to support you so effectively with your freehold investment purchase. Navigating an investment transaction can require clarity, responsiveness, and confidence, so it’s reassuring to hear that Lauren’s help made the process smoother for you. Providing knowledgeable, supportive guidance tailored to each client’s goals is something we place a great deal of importance on, and your feedback reflects that well. We’ll be sure to pass your kind comments on to Lauren. Thank you again for taking the time to leave a review, and we wish you every success with your investment. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback. We’re very sorry to read how strongly you feel and to hear about your experience. This is not the standard of service we aim to provide, and we take comments of this nature seriously. Matters relating to rent, notices and maintenance are always handled in line with legislation and the terms of the tenancy, and we would never knowingly pursue charges that are not owed or misrepresent a tenant’s position. Where repairs are reported, our role is to notify the landlord and either facilitate contractors chosen by them or act on their instructions, while keeping all parties informed. We appreciate that situations can become frustrating, particularly where there are disagreements or delays, and we would genuinely welcome the opportunity to review the specific issues you’ve raised. If you’re willing, we would encourage you to contact our lettings team directly so your concerns can be looked into properly. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your wonderful review. We’re delighted to hear that your experience, from arranging the viewing right through to submitting your offer, felt smooth and first class. It’s great to know that Lauren’s professionalism and helpful approach made such a positive impression. We really appreciate your feedback and wish you all the best as you move forward with your purchase. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your thoughtful review. We're delighted to hear that your experience with Farrell Heyworth was positive, especially considering the distance you traveled for viewings. It's great to know that Tilly and our team were able to arrange multiple viewings in a single day to accommodate your schedule, and that you found our staff friendly and professional. We understand how frustrating it can be to navigate the buying process, particularly when faced with less accommodating agencies. Your feedback highlights the importance of good service, trust, and effective communication. While Thornton Cleveleys may not have been the right fit for you, we appreciate your kind words and would be more than happy to assist you in any future property needs. If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your thoughtful review. We’re really pleased to hear that your experience selling your father’s property has been such a positive one, and that Lauren’s consistent updates and communication have supported you throughout the process. We truly appreciate your kind words and are glad the team could help at what can often be a challenging time. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration you experienced with your scheduled viewings.We conduct thousands of viewings every year, and instances like this are extremely rare. We understand the importance of your time, especially given that your partner took unpaid leave for these appointments. It is clear that our communication should have been better, and we are truly sorry for any inconvenience caused.We would be very keen to rebook these viewings at your convenience and ensure that your future experiences with us are seamless. Please contact our branch team directly, and we will prioritise your appointments to make this right.If you have any further questions or need assistance in the future, please contact our branch team who would be delighted to assist.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for sharing your experience with us! We're thrilled to hear that Vicki provided you with fantastic service and made you feel comfortable and informed throughout the valuation process. It's wonderful to know that her knowledge and approachability left a lasting impression on you and your husband. We appreciate your recommendation and look forward to assisting you in the future if you decide to sell. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your review. We understand that renting a property comes with various challenges, and we always strive to address concerns promptly and effectively.Regarding the issues you raised:1. Mould in the Utility Room: The mould was investigated and found to be caused by condensation. Tenants were advised to manage this through regular ventilation and wiping away the condensation. This approach is common for properties with single-brick constructions.2. Insulation Concerns: Prior to your tenancy, the property’s Energy Performance Certificate (EPC) was provided, which outlines the insulation status. The landlord did address the loft insulation issue once it was identified as below standard and installed a larger radiator in the bedroom. Cavity wall insulation was not a legal requirement, and tenants were informed accordingly.3. Communication and Maintenance: The landlord generally responded promptly and was willing to undertake necessary works. However, some requested upgrades were not legally required, and thus not all demands could be met. Your feedback was always communicated to the landlord.We regret that the experience did not meet your expectations and appreciate your feedback, which helps us improve our services. If you have any further questions or need assistance in the future, please contact our lettings team who would be delighted to assist.Best regards,Jeremy Collins
Director
Farrell Heyworth

Thank you for taking the time to share your experience. We’re delighted to hear that the teams at Garstang and Bamber Bridge were able to support you through what sounds like a particularly challenging sale. Moving home can be stressful, and it’s great to know that their proactive communication, persistence and patience helped you feel supported throughout the process. Your comments about the team chasing matters regularly and remaining pleasant and professional, even during a demanding transaction, are especially appreciated. Providing a responsive and reassuring service is something we strive for, and it’s wonderful to see that reflected in your experience. Thank you for your recommendation, and we wish you all the very best in your new home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you very much for taking the time to share your experience with Farrell Heyworth's tenancy team in Lancaster. We truly appreciate your kind words and are delighted to hear that Carol and Cerys provided you with exceptional service throughout your seven-year tenure.Dealing with challenging situations such as difficult tenants can indeed be stressful, but we are pleased that our team was able to navigate the complexities with professionalism and tenacity. It's wonderful to hear that Cerys, in particular, went above and beyond to secure back rent, guide you through the legal process, and ultimately resolve the situation effectively.At Farrell Heyworth, we are committed to providing outstanding service to all our clients, and we are thrilled that we were able to exceed your expectations. Your recommendation means a lot to us, and we are grateful for the opportunity to assist you with your property management needs.Once again, thank you for choosing Farrell Heyworth, and please don't hesitate to reach out if you need any further assistance in the future.Best regards,Jeremy CollinsDirectorFarrell Heyworth

Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with the Farrell Heyworth team in the Thornton Cleveleys office. It's fantastic to know that despite the setback with your initial property, they were able to find you an even better one. We're especially grateful for your kind words about Katie and the office team's exceptional service. We understand how stressful the process can be, and we're glad that Katie's calm and polite demeanour helped reassure you throughout. Rest assured, we're working hard to finalise everything so you can get those keys soon! If you need anything else, don't hesitate to reach out. Best regards, Jeremy Collins Director Farrell Heyworth

We’re sorry to hear about your experience. We understand your frustration and apologise for any inconvenience caused. We take all feedback seriously and are committed to resolving any issues promptly. Regarding the advertising of your property, we have investigated the matter and can confirm the property has now been removed from advertising. Thank you for bringing this to our attention. Best regards, Jeremy Collins, Director, Farrell Heyworth

Thank you for sharing your feedback, although we are disheartened to learn about your experience. We want to address your concerns and provide some clarity on the matter. Firstly, it's important to note that our team members have acted professionally and diligently throughout this process. The decision to issue a Section 21 notice was made by the landlord for legitimate reasons related to the sale of the property, and it was not a retaliatory action. We take our obligations to our tenants seriously and strive to ensure fair treatment for all parties involved. Regarding your deposit, we adhere to strict legal procedures and obtain confirmation from the landlord before making any deductions or returning the deposit. Any discrepancies between your observations and the check-out report will be thoroughly investigated through the appropriate channels, including at your discretion the Tenancy Deposit Scheme (TDS) dispute resolution process. We are disappointed to hear about your comments regarding our staff members. It is unacceptable to make personal remarks about individuals, and we expect all interactions to be conducted respectfully and professionally. Our team members work diligently to provide excellent service to all our clients, and any insinuations to the contrary are unwarranted. Please be assured that we take all feedback seriously and are committed to addressing any concerns raised. If you have any further questions or would like to discuss this matter further, please do not hesitate to contact our Lettings Operation Director Mark O’Sullivan directly at MarkOSullivan@FarrellHeyworth.co.uk. Regards, Jeremy CollinsDirectorFarrell Heyworth

Thank you for the five-star rating, we really appreciate your support. Best regards … More

Thank you for your wonderful review. We’re delighted to hear how helpful, knowledgeable and professional Lauren was during your experience. Your kind words mean a great deal, and we can assure you that Lauren is very much appreciated by the whole team at Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your kind review. We’re really pleased to hear that Lauren’s efforts helped you achieve your goal. … More

We acknowledge your feedback and regret the challenges you encountered during your move. It's important to note that the completion date was not communicated to our office by the vendor's solicitor. We aim to provide efficient service and will take your comments into account to enhance our communication procedures. If you have any further concerns or questions, please feel free to contact us. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your feedback, we’re really pleased to hear that the process felt well supported from start to finish. Being responsive and readily available is so important during a sale, so it’s great to know that Alison Whiteside’s helpful approach made things easier for you along the way. Keeping matters clear and moving smoothly is exactly what we aim to achieve. Alison will appreciate your kind comments, and thank you for taking the time to share your experience. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your feedback. We completely understand your frustration regarding this situation and apologise for the error made by the contractor who installed the incorrect oven. We can confirm that arrangements have now been made for the appliance to be removed and for a full refund to be issued. We’re very sorry for the inconvenience this has caused and appreciate your patience while we’ve worked to resolve the matter. Best regards Jeremy Collins Director Farrell Heyworth