Farrell Heyworth reviews

Thank you for your kind feedback. We’re pleased to hear that the process felt quick and straightforward and that you felt well supported when listing your property for sale. … More

We’re sorry to hear that you feel so dissatisfied with your experience and that this has left you with such a negative impression. As estate agents, we are required to act on the explicit instructions of the property owner and within the relevant regulatory framework. This can, at times, lead to outcomes or communications that are frustrating for tenants, particularly where expectations and responsibilities are not aligned. We’re unable to comment on individual circumstances, correspondence, or third‑party commentary in a public forum. That said, clear and timely communication, fair treatment, and professionalism are principles we take seriously, and it is disappointing to hear that you feel these fell short in your case. Feedback of this nature is not taken lightly. Concerns of this kind are always best addressed directly and privately, with our team, where they can be reviewed fully. Best regards Jeremy Collins Director Farrell Heyworth

We really appreciate you taking the time to leave such a detailed and thoughtful review. It’s great to hear that Farrell Heyworth was able to support you through the sale of two properties as you moved out of the rental market. While it’s reassuring that the first transaction progressed smoothly, we understand how testing it can be when a sale becomes more complex and drawn out, particularly when delays are outside your control. Your recognition of Alison Whiteside is especially appreciated. Her persistence, professionalism and calm reassurance during a challenging progression clearly made a significant difference, and it’s exactly the level of commitment we expect from our sales progression team. Knowing that you felt supported throughout and confident that she was doing everything possible to achieve completion means a great deal to us. Thank you again for your kind words and for placing your trust in Farrell Heyworth. We wish you every happiness in the next chapter. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear that you remain dissatisfied with your experience. We would also like to acknowledge that an internal drafting phrase was inadvertently left in a previous response, which should not have appeared publicly. While tools may be used to help ensure clarity of wording, all reviews are read and considered by our team. We are keen to look into the concerns you’ve raised. We would strongly encourage you to contact our tenancy team directly and provide any relevant details so that we can fully investigate the situation and understand what occurred. We remain open to reviewing this matter and would welcome the opportunity to do so. Best regards Jeremy Collins Director Farrell Heyworth

Absolutely, I’ll keep all responses to a maximum of two paragraphs going forward. Here’s a shortened version of the most recent response, in line with that approach: Thank you for taking the time to share such thoughtful feedback. We’re really pleased to hear that you felt fully supported throughout the sale of your apartment, especially given the distance involved, and that communication remained clear at every stage. It’s great to see the team recognised, including Nicole Lloyd, Angel and Alison Whiteside, for their care and consistency. Knowing you felt confident leaving things in capable hands means a great deal to us, and we truly appreciate your recommendation. Best regards Jeremy Collins Director Farrell Heyworth

Thank you so much for sharing this lovely feedback, and congratulations on completing your sale. It’s genuinely heart‑warming to read how supported you felt from start to finish, particularly during what you describe as a very stressful time. Knowing that Alison Whiteside was able to guide you through the process, offer clear advice, listen when you needed to offload, and still bring warmth, humour and reassurance to every interaction is exactly the experience we strive to provide. Alison’s calm professionalism, combined with her natural empathy and positivity, clearly made a real difference to your journey, and your words reflect just how valued that support was. Feeling lifted and reassured during such an important life event is no small thing, and we’re delighted she could be there for you every step of the way. Thank you again for choosing Farrell Heyworth and for taking the time to recognise Alison’s efforts so thoughtfully. We wish you all the very best for the next chapter. Best regards Jeremy Collins Director Farrell Heyworth

We’re sorry to hear that you feel dissatisfied with your experience and appreciate you taking the time to share your feedback. Unfortunately, we’re unable to identify the specific transaction referred to from the information provided, which makes it difficult for us to look into the matter in any meaningful way. We would encourage you to contact the relevant branch team directly so that your concerns can be reviewed with the appropriate context. While we’re always happy to recommend third‑party professionals, such as conveyancers, we’re not able to take responsibility for delays or issues arising within the legal process, as this sits outside of our control. We recognise how frustrating delays can be and understand the impact this can have on all parties involved. Please contact your local branch so that we can investigate this matter and any third parties we have recommended in further detail. Thanks, Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your feedback. We take all concerns seriously and have thoroughly investigated your complaint. After reviewing the situation, we found no evidence to support the concerns raised. We remain committed to providing fair and professional service to all our clients. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for your feedback. We’re sorry to hear that your experience with Farrell Heyworth did not meet your expectations. We always strive to provide a professional service, and your comments are important for us to improve. Regarding the marketing package, we regret that it did not meet your expectations. We do offer additional services for enhanced property promotion, including social media advertising, your property was viewed many times on social media and received enhanced marketing on Rightmove. We are sorry to hear about the communication difficulties you experienced during the sales process. We do aim to provide clear and consistent communication, and it’s disappointing that you didn’t feel fully informed. We take feedback seriously and will review the points you raised with our team to prevent similar issues in the future. If you’d like to discuss your experience further, please don’t hesitate to get in touch. We value your feedback and will use it to improve our services moving forward. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you for sharing your feedback, it’s great to hear how positive your experience has been. A smooth and straightforward sales process makes a real difference, so it’s reassuring to know that Alison Whiteside’s friendly, thorough and efficient approach helped everything progress so well. Making the experience clear and easy for clients is exactly what we strive for, and it’s lovely to hear that this was reflected in your dealings with her. Alison will be delighted to read your comments, and your kind words are very much appreciated. Best regards Jeremy Collins Director Farrell Heyworth

We’re really pleased to hear about your experience, and thank you for sharing it. It’s great to know that your purchase with Farrell Heyworth was supported so positively, particularly during the sales progression stage. Having someone consistent and reliable throughout the process can make a real difference, and we’re delighted that Alison Whiteside was able to provide that ongoing help and reassurance whenever you needed it. Your comments reflect exactly what we aim to deliver, clear communication, dependable support and people who genuinely take the time to help. Alison’s proactive and professional approach will mean a great deal to her, and we’re grateful you’ve taken the time to recognise it. Thank you again for choosing Farrell Heyworth, and we wish you every happiness in your home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your experience. We’re really pleased to hear that Lauren Ford at our Cleveleys branch was able to help arrange viewings at such short notice. Being flexible and responsive is an important part of supporting buyers during their search, especially when the right opportunity comes along. We’ll certainly keep our fingers crossed with you and hope one of the properties proves to be the perfect fit. Thank you again for your kind feedback and for choosing Farrell Heyworth. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your fantastic review. We’re delighted to hear that Nicola provided such brilliant support throughout both your sale and purchase, ensuring everything completed just in time to save you thousands. It’s wonderful to know her hard work and dedication made such a difference to your experience. We’ll be sure to share your kind words with Nicola and the Lancaster team. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your heartfelt feedback. We’re truly grateful to hear about your positive experience with Katie Garnett at our Cleveleys branch. Katie’s dedication, professionalism, and unwavering support throughout your property purchase is exactly the standard we strive for. We are indeed very proud to have her as part of our team, and it’s wonderful to know she was able to assist you during such a challenging time. Please know that we are here for any further support you may need. Wishing you strength and comfort during this difficult period. Best regards, Jeremy Collins Director Farrell Heyworth

It’s lovely to hear how positive your experience has been, and thank you for taking the time to share your feedback. Prompt responses and a willingness to help can make all the difference, so it’s great to know that Alison Whiteside’s approachable and supportive manner stood out to you. Delivering a high level of service and being readily available for clients is exactly what we aim for. Alison will really appreciate your kind words, and we’re grateful for you highlighting the service you received. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your experience. Selling a family home can be an emotional process, so it’s reassuring to hear that Alison Whiteside has been so proactive and supportive throughout, particularly in keeping things moving by chasing the buyers. That kind of persistence and clear communication can make a real difference. At Farrell Heyworth, we’re committed to guiding our clients through the selling process with care, professionalism and regular updates, and your comments reflect exactly the service we aim to provide. Alison will be delighted to receive your feedback. Thank you again for your recommendation and for trusting us with the sale. Best regards Jeremy Collins Director Farrell Heyworth

What a wonderfully heartfelt review, thank you for sharing this. It’s genuinely reassuring to hear how supported you felt once your sale moved into progression. Feeling listened to, understood and kept steady when things feel challenging can make all the difference, and it’s clear Alison Whiteside provided exactly that. Her calm, reassuring manner, proactive approach and determination to keep things moving are qualities she brings to every client, and it’s lovely to see those recognised so warmly. Sales progression can involve a lot of moving parts, so having someone who communicates clearly, follows things up persistently and keeps everyone informed is invaluable. We’re also pleased to hear that Alison’s sense of humour helped along the way, a human touch matters just as much as experience and knowledge. Thank you again for taking the time to leave such thoughtful feedback. We’re delighted Alison could be your “calm in the storm” and support you on the journey towards your new forever home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for taking the time to share your experience. We’re really pleased to hear that you found Alison Whiteside to be so responsive and proactive. Going the extra mile to ensure questions are answered thoroughly is exactly the level of service we aim to provide, so it’s great to know this stood out for you. I’ll be sure to pass your kind comments on to Alison, she’ll be delighted to hear them. We appreciate your feedback and wish you all the very best moving forward. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your lovely feedback. We’re really pleased to hear that your offer has been accepted and that you felt well supported throughout the process. Lauren Ford will be delighted to read your comments. Her professional, helpful approach and commitment to guiding clients clearly at every stage are qualities we value highly, and it’s great to know this made such a positive difference to your experience. Thank you for your recommendation, and we wish you all the very best as you look forward to moving into your new home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your fantastic review. We’re delighted to hear that your first-time buying experience felt so well supported by Katie, her quick, professional responses and reassuring approach really do make a difference during what can be an overwhelming process. It’s also lovely to know that Sarah made your viewings such a positive experience. We truly appreciate your recommendation and wish you every happiness in your new home. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for sharing your experience with us. We understand that the sale of your property had its challenges, and we’re so pleased to hear that Katie and the team were able to provide the support and updates needed to keep the process moving forward. It’s great to hear that you felt well-informed and reassured throughout, despite the difficulties. We’re also glad that Simon’s advice was helpful, and we truly appreciate your recommendation. Should you need any further assistance in the future, don’t hesitate to get in touch. Best regards, Jeremy Collins Director Farrell Heyworth

Thank you very much for sharing your feedback. It’s great to hear that you felt so well supported throughout your sale. Going above and beyond for our clients, especially when it matters most, is something we place real value on. Alison Whiteside’s commitment, professionalism and willingness to help wherever needed are qualities that make a genuine difference, and we’re pleased these came through in your experience. Your kind words will be warmly shared with Alison and the team. Thank you again for taking the time to leave a review. Best regards Jeremy Collins Director

Thank you for taking the time to share such a thoughtful and deeply personal review. We’re genuinely moved by your words and by the context in which this sale took place. What you describe was clearly an emotionally demanding period, and it means a great deal to know that, at a time of immense pressure, you felt listened to, supported and guided through to completion. Alison Whiteside will be incredibly touched by your recognition. Her ability to combine professionalism with empathy, persistence and clear communication is exactly what we strive for, and your experience reflects the very best of that approach. We’re pleased that her involvement brought momentum, reassurance and a sense that someone was truly advocating for you when it mattered most. Thank you also for your kind comments about Farrell Heyworth more broadly. We’re grateful you entrusted us with such an important sale, and we’re glad we could play a part in helping you navigate a very difficult chapter. Please accept our sincere condolences for your loss, and our thanks for sharing your experience so openly. Best regards Jeremy Collins Director Farrell Heyworth

Thank you for your positive feedback. It’s great to hear that the team took the time to explain the selling process clearly and made everything easy to understand. We’re also pleased to know that our marketing approach and inclusion of useful local information helped give potential buyers a full and informative picture. Clear communication and effective presentation are key parts of the service we aim to provide, so it’s reassuring to hear this was reflected in your experience. Thank you again for taking the time to share your comments. Best regards Jeremy Collins Director Farrell Heyworth