Trusted Agent profile · Thetford, Norfolk
★★★★★
298 reviews across 2 platforms
33 Riverside Walk, Thetford, Norfolk, IP24 2BB
Part of haart, see every office.
haart's office in Thetford, Norfolk, at 33 Riverside Walk, is rated 4.8 out of 5 across 298 reviews on two platforms, including 261 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards haart won in 2026.
The Trusted Agent 2026 results for haart, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Thetford office, from every platform, shown as written. First names only.
5/5
GoogleWould like to thank the Haart team and Lisa for their help from selling the house, to sorting mortgage, to helping seeing the sale through, Rory and Nadine were amazing in helping with every problem we had! and would recommend to family and friends
Thank you so much for your kind review Simon. We are very pleased that we were able to help with your sale and purchase and that you were happy with our serice. All the best in your new home.
5/5
GoogleWell Done Sue Clack. Really helpful in dealing with the property sale despite the distances involved and both patient and resourceful when I was difficult to contact. Would recommend to anyone.
Hi Tom, Thank you for your lovely feedback for Sue. I will ensure she receives your feedback. Thanks again from Haart Thetford
5/5
GoogleDaisy has been a great help with her good advice and strong knowledge of property.
Hi Paddy, Thank you for your kind words about Daisy, I will ensure she receives your feedback. Thanks Haart Thetford
5/5
GoogleI worked with Lisa Lee of Just Mortgages out of this branch, and had a fantastic experience. She helped us navigate the complicated process of buying UK property as expats, and we are now the proud owners of our British dream home!
Dear Joseph Bowe, Thank you for leaving such great feedback about your experience with Lisa of Just Mortgages. We wish you all the luck with your new home and if you need anything from either haart or Lisa in the future you know where we are. Regards haart Thetford
5/5
GoogleI have used this company twice now and would fully recommend. They helped me through a difficult time and done most things for me. They were professional the whole time and always made sure I was OK and if I ever needed anything they where there helping me. They kept me upto date with everything I needed to do and how the sale and purchaser was getting on as well. Very supportive company in difficult times.PositiveProfessionalism
Hi Gemma, We really appreciate your positive feedback, and we're glad we could help so much with the process. Jake & the team.
5/5
GoogleVery professional service, great communication skills. Would highly recommend Sue Clack and her team.
Hi Jeremy, thank you for your kind words about Sue and the Thetford team, I will ensure they receive your feedback. Thanks from all at Haart Thetford
5/5
GoogleI found Haarts to be very pro-active in their handling of the sale of my property albeit we decided to take it off the market. I would particularly like to mention Daisy Rogers for her caring and positive approach when escorting viewers to the house and Sue Clack for her professional approach and updating.
Hi Sue, What great feedback for the team at Thetford branch! Thanks you for your kind words, I will ensure Sue & Daisy receive your feedback. Thanks again Haart Thetford
5/5
GoogleI recently used haart to sell a property for me and can honestly say the service was excellent.From the moment that Daniel came out to value the property I knew I had chosen the right agents. Jake always kept me updated with viewers and feedback and negotiated the sale for me. Then Nadine progressed the sale professionally and promptly always keeping me updated and going above and beyond my expectations. I highly recommend the team and would definitely use them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Hi Diann, thank you for taking the time to leave us such positive feedback! The team and I are delighted to have got the sale through for you! We wish you all the best moving forward. Dan & the Thetford team.
5/5
FacebookMolly from Haart has helped me and my partner find our first home together. She has been so helpful throughout the process and always had answers to any questions we’ve asked! She showed us round a couple of properties before we made our decision and made sure everything moved as quickly and smoothly as possible throughout the process. Highly recommend Molly and all of the staff at Haart Thetford!
5/5
GoogleHad Molly come out to value my dads house today, she is amazing so kind caring an understanding, she explained everything so I understood what my choices where an how it was all done, what the market is like. The level of professionalism was brilliant an if your suffering a loss she was empathetic which made the whole process so much simpler. Highly recommended
Thank you for the kind review Niki! we are glad we could be of help and if you need anything in the future please do not hesitate to give us a call. Molly and the team at Haart Thetford.
5/5
GoogleSue is amazing. So nice and helpful.
Hi Jess, thank you for your lovely feedback for Sue, I will ensure she receives your feedback. Thanks from Haart Thetford
5/5
GoogleStephen and his team (notably Josh) gave us excellent service during a difficult market and we were well informed at all stages. We would heartily recommend Haart Thetford and would not hesitate to use them again.
Dear John Gibson, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers and please do stay in touch. We wish you all the best and hope to speak to you again in the future. haart Thetford estate agents
5/5
GoogleLisa Lee at Just Mortgages made our purchase run extremely smooth. I would and have recommended her to others. We didn't purchase with Haart but it didn't matter as she was independent. Definitely would use again.
Thank you very much for your feedback Mr. Hale, we're delighted to hear that you were pleased with Lisa's service and have recommended her to others. All the best in your new home.
5/5
GoogleThank you so much Nadine and the whole of the Haart Thetford team for being there until the end. Highly recommended.PositiveResponsiveness, Professionalism, Value
Thank you for the kind words Phillip. They are much appreciated! Jake & the team.
5/5
FacebookWe have just purchased a property through Haart Thetford and the experience was completely hassle free. Both myself and my partner were well informed throughout the whole transaction. Nadine, Dan and team were fantastic with communication and at no point did we feel concerned about the status of proceedings. Reliable, efficient and incredibly quick - I would recommend their services without any hesitation. Thanks again to all involved!
5/5
GoogleGreat service provided by Jake Eady at Haarts, he recently helped me to sell a property owned by myself and my brother in Suffolk, I would recommend Jake if you are looking to sell
Hi Sejal, Thank you for your kind words. We're glad Jake delivered you a 5 start service! Should you need us in the future, please do get in touch. The Thetford haart team.
5/5
GoogleStephen and his team (notably Josh) gave us excellent service during a difficult market and we were well informed at all stages. We would heartily recommend Haart Thetford and would not hesitate to use them again.
Dear John Gibson, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers and please do stay in touch. We wish you all the best and hope to speak to you again in the future. haart Thetford estate agents
1/5
GoogleWe had an offer we made we made on a property accepted but then the fun began as we had not been told it was a probate property every time we have tried to sort out something with this agent we have been given the run around we had no floor plan to start with and have had very little from the agent although around 8months later we are still waiting for date that we can move in to the property think the agents have been far from helpful we have been fobbed off at every turn thankfully we did not use them to sell our property I was being very generous with giving them 1star
Dear Alice Walker. We are sorry to read this. We strive to provide excellent service to our customers at haart Thetford estate agents at all times. Would you mind emailing us at customer.experience@haart.co.uk and our branch manager will look into this further with you? We hope to hear from you soon, Kind regards haart Thetford
5/5
GoogleDealing with Ben and Nadine when purchasing our property was an absolute pleasure. We were never put under pressure, even when things weren't moving as fast as we were hoping to for various reasons out of our control' But rather, they were sympathetic and communicated the process with the vendor to keep all parties happy. Communication has been key and Ben and Nadine have been most particular with this. If you have seen a house that is with Haart, then you will have a very supportive team that will be behind you all the way from offer through to completion.
Matthew Scott, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call! The Thetford haart team.
5/5
GoogleWe've had Susan Clack around to evaluate our home and have decided to put the house up with Haart because of how informative and straightforward she was. Tons of information right off the bat but not overwhelming. She's made our journey with Haart very easy.
Hi David, Thank you for your lovely feedback for Sue I will ensure she receives your kind words. Thanks from all at Haart Thetford
5/5
FacebookWe dealt with Daniel the branch manager today for the very first time. Very impressed by his manner and professionalism. Lovely to deal with and had the time to talk. Thank you Daniel
Thank you for the review, from the team at haart
5/5
GoogleDealt with Nadine during the process of buying the house everything went very smoothly, Nadine done a lot of the chasing for me which helped me out and was much appreciated.
Dear Neil, Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We look forward to your next visit! Take care!
5/5
GoogleThank you for everything you have done in my quest for finding a new home. Molly is a gem, such a kind and friendly young lady.
Thank you for your feedback Joy! All the best in your new home. Jake & the team.
5/5
FacebookEvery member of staff at Thetford Haart are so friendly and go above and beyond to help clients and solicitors achieve the end goal of exchange and completion. They are always on hand to assist where they can and help make the selling and buying of a house less stressful and a smooth experience. I would recommend anyone in the Thetford area to use Haart - Dan will look after you and Lisa help organise your mortgage! Keep up the great work guys! :)
Thank you for the review, from the team at haart
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: haart, Thetford won Gold; haart, Wembley won Platinum; haart, Lincoln won Platinum; haart, Doncaster won Platinum; haart, Bury St Edmunds won Platinum; haart, Clacton On Sea won Platinum; haart, Dartford won Platinum; haart, Romford won Platinum.
