5/5
GoogleWorking with these guys second time now. Great service, team helps a lot! Highly recommend.
Agent replied · 23 August 2024
Thanks Anastasiia, that is very kind of you
Trusted Agent profile
Chilterns reviews
★★★★★
194 reviews across 3 platforms
14 Bridge Street, Thetford IP24 3AA
Chilterns's Thetford office at 14 Bridge Street is rated 4.9 out of 5 across 194 reviews on three platforms, including 181 Google reviews rated 4.9. The 10 Facebook and 3 Trustpilot counts are for the whole business. It won Gold in The Trusted Agent 2026 awards, one of three awards Chilterns won in 2026. Checked 9 October 2026.
181
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
3
Reviews on Trustpilot
Business-wide
Awards
Trusted Agent 2026 results for Chilterns. Each award is assessed separately from the review sites.
- GoldChilterns, ThetfordTrusted Agent 2026 · National position 644
- PlatinumChilterns, BrandonTrusted Agent 2026 · National position 339
- Trusted AgentChilterns, High StreetTrusted Agent 2026 · National position 1424
Reviews
Every review we hold for the Thetford office, from every platform, shown as written. First names only.
Google5/5
GoogleWe used Chilterns a couple of years ago and they were brilliant! Efficient and communication was second to none. They kept us informed the whole way through and couldn’t have done enough for us. The process was made easier having them on our side.
Agent replied · 12 June 2024
Thank you for your kind review Sam. Wishing you all the best!
5/5
GoogleWould just like to thank Becky and all the other staff at thetford office for helping my daughter and grand daugher find some where to live. Can't recommend them enough went over the extra mile thankyou all again
5/5
GoogleRenting a home and completing the formalities can be stressful but the staff at Chilterns were very helpful and with their guidance it all went well. Too marks to them. Thank you.
Agent replied · 12 June 2024
Thank you for your 5 star review! We are very glad we could help and we hope you enjoy your new home once you get in! Chilterns.
5/5
GoogleFantastic service from start to finish, would highly recommend to anyone looking to purchase, sell or let, constantly communicated updates and made the whole process very simple. Thanks to the Chilterns team
Agent replied · 12 June 2024
Thank you very much Stephen for a wonderful review. All the best.
5/5
GoogleA truly fantastic estate agents they were brilliant from start to finish communication was excellent, both agents very friendly A+
Agent replied · 12 June 2024
Thank you
5/5
GoogleChilterns have been working with me for 20 years now regarding my buy-to-lets in Thetford. They have always been friendly, courteous and very efficient with their services. Thank you
Agent replied · 12 June 2024
Thank you very much Lyn. We appreciate your business over the last 20 years and look forward to continuing to work with you.
5/5
GoogleChilterns did a really good job of finding new tenants for my house in Thetford. And taking infantry photos.
Agent replied · 12 June 2024
Thank you Tim
5/5
GoogleI’ve had an excellent experience with Chilterns. Both agents, Becky and Katherine, were very accommodating and professional. Communication was also outstanding and made my first letting experience much more manageable.
Agent replied · 12 June 2024
Thank you very much for your review Mathieu, we really appreciate it and hope you enjoy your new home!
5/5
GoogleIt is a pleasure to be able to work with this real estate agency, the people are very kind and polite. I highly recommend
Agent replied · 12 June 2024
Thank you Ercilia
5/5
GoogleFantastic cooperation . Thank you all
Agent replied · 23 October 2024
Thank you Valentin
5/5
GoogleA huge thank you to Jo for going above and beyond to enable us to move. He literally cancelled his plans to help carry boxes into our house.
Agent replied · 12 June 2024
Thank you for your kind review Lynda, I will pass your comments on to Jo. Always a pleasure to help
5/5
GoogleWe received very quick help with renting a house! They are very kind and helpful in the office! Thank you for everything!
Agent replied · 12 June 2024
Thank you for your kind review
1/5
GoogleWhat can you say, the worst by far estate agent i've had the misfortune to deal with, nothing but lies broken promises and the lack of contact begs belief, if your brave and dont care go for it. do your self a favor, try someone else. You've been warned, and only yourselves to blame.
Agent replied · 12 June 2024
We are sorry you feel this way Mr C****h, I'm bemused by your communication comment as you received an email from me at 9pm yesterday evening and your last instructions to my colleague were that you were going away for a week and we would catch up upon your return. We have let your property and I have offered you the opportunity of being released from your sales contract, as it would appear from the tone of your email that we can no longer continue a working relationship. I'm sorry you feel the need to air this in such a public arena and will therefore forgive me for replying in the same way.
5/5
GoogleChilterns has excellent communication and we’re great at helping me through my moving process!
Agent replied · 12 June 2024
Thank you Domenek for leaving your kind review.
5/5
GoogleProfessional & friendly staff, excellent communication, updates and respond to queries quickly Very satisfied with Chilterns and would highly recommend them
Agent replied · 12 June 2024
Thank you Vicki, that is very kind of you
5/5
GoogleDoing a really great job so far, amazed at the difference compared to the previous estate agents we enlisted before. So glad we took a break from the market too close down the previous estate agents contract. Keep up the great work and really hope to get an offer soon!
Agent replied · 12 June 2024
Thanks for your positive comments Gavin. We are working to secure your buyer as swiftly as possible.
5/5
GoogleI would highly recommend this agency - Becky and Kat have been very informative and genuine throughout! Thank you for everything!!
Agent replied · 23 August 2024
Thank you Emily. That is very kind of you. I will pass on your kind comments to Becky and Kat for you
5/5
GoogleI would highly recommend this agency - Becky and Kat have been very informative and genuine throughout! Thank you for everything!!
Agent replied · 12 June 2024
Thank you Emily. That is very kind of you. I will pass on your kind comments to Becky and Kat for you
5/5
GoogleVery friendly helpful service, listed and sold within a week. Kept us updated and were sympathetic to our needs. Appreciated them alot. 💯😊 …
Agent replied · 12 June 2024
Thank you so much for this wonderful review Sara. I am delighted that we were able to secure you a buyer so quickly. Best wishes to you and the family.
5/5
GoogleWhat a lovely experience, I'm looking to purchase a property in the south and found the ladies in the Thetford branch extremely helpful. They went above and beyond, very professional. Would highly recommend.
Agent replied · 12 June 2024
Thank you for your review Dawn. All the best for finding your new home here soon...
5/5
GoogleThank you very much to all staff at Chilterns who have recently sold my house in Thetford. If you are wanting to sell or buy, I would recommend Chilterns!
Agent replied · 12 June 2024
Thank you very much Luke! So pleased we could help with your sale. Wishing you and your family all the very best.
5/5
GoogleThanks so much to Chilterns for all their help in finding my new house. Brilliant customer service. Best estate agent I have ever dealt with. 10/10.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Thank you very much Mr Clutterham!
5/5
GoogleHaving used Chilterns for years I wouldn’t hesitate to recommend them in the future.
Agent replied · 12 June 2024
Thank you for your kind comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chilterns
How many reviews does Chilterns have?
Chilterns's Thetford office has 194 reviews across three platforms: 181 on Google, 10 on Facebook (across the whole business), 3 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Chilterns's rating?
Chilterns is rated 4.9 out of 5 across all 194 reviews, and 4.9 out of 5 on Google from 181 reviews, checked 9 October 2026.
Has Chilterns won any awards?
Yes. In The Trusted Agent 2026 awards: Chilterns, Thetford won Gold; Chilterns, Brandon won Platinum; Chilterns, High Street won Trusted Agent.
Where is Chilterns's Thetford office?
Chilterns, 14 Bridge Street, Thetford IP24 3AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.