5/5
FacebookMassive thank you to Katie Ralls who has been super helpful to us at the beginning of our tenancy. Everything done quickly and brilliant communication!
Trusted Agent profile · Thatcham, Berkshire
Verified
Chancellors Thatcham reviews
★★★★★
736 reviews across 2 platforms
56 The Broadway, Thatcham, Berkshire, RG19 3HP
Part of Chancellors, see every office.
Chancellors's office in Thatcham, Berkshire, at 56 The Broadway, is rated 4.3 out of 5 across 736 reviews on two platforms, including 384 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
Awards
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Thatcham office, from every platform, shown as written. First names only.
Facebook5/5
Googlechancellors were very friendly, informative and helpful.
Agent replied · 21 March 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookVery friendly & helpful staff. Spoke to Hayley, very polite. Made the whole registering process a bit less repetitive. A pleasure to deal with.
5/5
FacebookPaul Folley has been extremely helpful and prompt with our search for a house - we are very much looking forward to our viewing.
5/5
FacebookExcellent service from the Henley branch, thank you to Rob Penford and John Harrison in particular for their friendly, professional service - very informative!
5/5
GoogleLauren in the Thatcham branch was amazing. Especially on the day when picked up our Keys, when a error in from the reference checkers she went out of her way and bent over backwards and even stayed a little bit late to ensure we got the keys that day! fantastic service throughout the whole process, giving us all the information we need, and answering any questions we had.
5/5
FacebookGeorgia Weaver was excellent in taking me through the letting renewal process. prompt replies to any queries. very good service
5/5
FacebookWe recently moved with Chancellors and Elizabeth Parris was really professional, helpful and easy to contact. Would definitely recommend her and them.
5/5
FacebookI want to thank our property manager Francesca Deacon for her excellence in every aspect of her work - gentle, punctual, honest, effective, with can-do / will-do mentality. Well done Francesca!
Agent replied
Thank you Ser for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookThe service I have received in the past hasn’t been up to standard, however since Elizabeth Loew joined the team my queries have been resolved quickly and efficiently, with a positive outcome.
Agent replied
Thank you so much for your wonderful feedback! Very much appreciated and always happy to help ☺️
5/5
GoogleMy meeting was with Lauren Moorcroft. Very kind, helpful and professional agent. Thank you for your time.
Agent replied · 30 July 2023
Thank you Blaga for giving our Thatcham branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
FacebookThanck you Chancellors...you have a great team,specially Nathan is doing a professional job and i have a good experience with him..well done
5/5
GoogleStacy at Thatcham office will provide you with the best of care in your house search.
Agent replied · 30 July 2023
Thank you for leaving us this great review Peter, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
FacebookId like to thank Mary Hughes. Mary has been a excellent help with all my questions and any property problems. Very professional
1/5
FacebookI would highly recommend giving these guys a miss..... Or at least the leominster branch anyway. Absolutely appalling service. We certainly won't be approaching this company with our money in the future.
Agent replied
Thank you for bringing this to our attention Lexi, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.
5/5
FacebookCasey Gramson MARLA is all friendliness and always happy to help with my requests. Really impressed with her communication skills and professionalism, always speaks calmly and explains things thoroughly. I highly recommend her. A Aouissi
Agent replied
Thank you! Enjoy the sunshine at Brighton!
5/5
FacebookI had brilliant experience with chancellors but especially with FIONA FENNELL she helped me with every thing in a very professional manner quality customer service was provided by FIONA FENNELL I give her ?????
Agent replied
Fiona Fennell
5/5
GoogleGreat reception and supportive
Agent replied · 21 March 2024
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookI recommend this asset. A great team, especially Rebecca Joel, who helped me through the steps to get a home.??????
5/5
FacebookThank you to Been Itkerd for very helpful and professional service. Have had good experience with the Chancellors so far.
5/5
GoogleFriendly staff. I'm satisfied with their assistance.
Agent replied · 28 October 2023
Thank you Gabriel for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
FacebookWorst ever experience as an estate agent. Property with them for more then 50 -60 days. Not even single viewing. Think twice before letting with EN5 team. Barnet Lettings 1 Exchange Buildings,High Street Barnet EN5 5SY
Agent replied
Hi Mitul, we are very disappointed to read your negative feedback. Please could you write to us at seniorsupport@chancellors.co.uk with the details so that we can investigate this matter? Many thanks.
5/5
FacebookAmy Lyons has been an incredible help and really helped explain the renewal process with me in great depth. Fantastic service.
5/5
FacebookAylesbury office fantastic. Especially Nathan Armstrong who's not only friendly, professional and helpful. But nothing was too much trouble. Totally recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Chancellors Thatcham
Has Chancellors won any awards?
Yes. In The Trusted Agent 2026 awards: Chancellors, Thatcham won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
