Trusted Agent profile · Thatcham · Berkshire
Verified
★★★★★
736 reviews across 2 platforms
56 The Broadway, Thatcham, Berkshire, RG19 3HP
Part of Chancellors, see every office.
Chancellors's office in Thatcham, Berkshire, at 56 The Broadway, is rated 4.3 out of 5 across 736 reviews on two platforms, including 384 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Thatcham office, from every platform, shown as written. First names only.
5/5
Googlevery professional and friendly. Very knowledgeable and understanding of our questions about the property. We did not feel rushed during the arranged viewing. Thankyou
Hi Nick, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookI had a great call from Kassandra Hopkins who is very helpful, understanding and supportive. She found for me into a very professional way the best approach for my circumstances and made me feel comfortable. I would 100% recommend her to anyone.
Thank you so much! ?? Suzy Whitley-Park
5/5
FacebookWell that was stressful but finally today we exchange! If it wasn’t for Nicole Puckett it wouldn’t of happened today. She got onto the solicitors and sorted things that solicitors should of known and done. I would highly recommend her and team. Thanks again
Thank you for your positive feedback regarding the speed at which contracts were exchanged. We are sure that Nicole Puckett will be very happy to hear this.
1/5
GoogleCompletely untrustworthy and misleading - say one thing to your face to get you into a contract just to con you out of your hard earned money. Avoid.
Hi Thomas, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookJessica Kendall has been proactive and diligent in ensuring that I receive regular updates with regards to the rent payment. Likewise, her telephone mannerism is excellent. JA Landlord
5/5
FacebookWe are very satisfied with our property manager, Francesca Deacon. We keep receiving excellent, kind and quick service. Thank you Frankie!
1/5
FacebookMessed me and my partner around, absolutely awful service, STAY AWAY from this estate agent, they lied to us, refused to take the holding deposit, in absolutely disgusted by the way they treated me and my parter, absolutely Disrespectful
Hi Carly, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
1/5
GoogleFriend sold his house using this company. No communication, staff unaware of progress of sale, service was shocking would not recommend.
Hi Karen, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, we will need your friend to contact us directly via directors@chancellors.co.uk Many thanks.
5/5
FacebookThe service received from Chancellors was first class and Emma Aquino was very helpful in ensuring that I get best service. It's been nothing but perfect customer servicing.
5/5
FacebookThanks to Brian Lane and his invaluable advice when having to put my mother in laws house up for sale. Professional Courteous leaving us confident in his abilities.
5/5
FacebookAmy Lyons is a very valuable member of staff. She explained everything in great detail for me and her customer service was out of this world. Thanks Amy!
1/5
GoogleZero help in getting a broken fence sorted out - shifted from pillar to post Update: 5 months on and still this problem as not been sorted. Stuck with Thameside property management who deal on behalf of chancellors.
Hi Nick, thank you for taking the time to get in touch, we are disappointed to read of your concerns. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks.
5/5
GoogleWe have viewed the properties managed by Chancellors Thacham. it was very excellent experience and viewing arranged by Estate Agent (Stacy Riccitelli).
Hi Vinod, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookNatalie Wing has been very good at keeping me informed and responsive to my emails. I recommend her and am pleased with the service I have received,
5/5
Facebookgreat agency and very pleasant associates to deal with!!! I would like highly praise and compliment Laura Kirby!!she has been really professional yet friendly and very pleasant person to deal with. Very prompt and fast respond from her due to my request unless most of the relocation agencies never getting back!hope our good epierence will continue with this agency and hopefully we would be able to move to a new property as soon as possible!!
5/5
GoogleWe brought our house through Chancellors a few years ago and when deciding to sell we initially instructed a different agent. Our property was on the market for 3½ months and at this point we instructed Chancellors and our property was sold at full asking price in less than a week. The staff are friendly, approachable and incredibly helpful and have never left us thinking anything was too much trouble. Highly recommended!
5/5
GoogleUsed chancellors to move out of my dad's. Service was excellent. They're quick, reliable, and easy to get hold of! I will recommend them!PositiveResponsiveness, Quality, Professionalism, Value
Hi Dan, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
FacebookI bought a house from Luke in Thatcham and was really impressed with the service he provided, he answered all my questions in a timely manner. I can't recommend him enough and will definitely contact Luke again when looking for my next property.
Thank you so much.
5/5
FacebookWe've been letting with Chancellors for a short time but so far our experience has been great. Our property manager, Francesca, has been particularly helpful, always quick to respond to emails and deal professionally with any issues we've had.
Thank you so much for your feedback
1/5
GoogleVery hard to get hold of and dont return calls, very poor customer service
We are sorry to hear you have struggled to reach us recently. We are currently experiencing very high volumes of business but do expect every customer and client to be able to reach us, or receive a call back within a reasonable period of time. Please email directors@chancellors.co.uk with the details of the number you would like to be called back on and we will ensure someone is in contact without delay.
5/5
FacebookZamir was extremely helpful and showed us around a range of suitable properties. His local knowledge and appreciation of our position made the appointments extremely productive.
5/5
FacebookFrancesca Deacon has been most attentive and helpful in responding to my queries around our flat rental. Such good service - thanks!
5/5
GoogleI had an appointment for a viewing with Louise from Chancellors. She was very helpful and informative making for a nice, relaxed viewing.
Thank you Kelvin for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
FacebookThe service provided by Katrina Dawson has been professional and satisfactory. Her attention to the complicated situation of my property has been very helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Thatcham won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
