Trusted Agent profile · Thatcham, Berkshire
Verified
★★★★★
736 reviews across 2 platforms
56 The Broadway, Thatcham, Berkshire, RG19 3HP
Part of Chancellors, see every office.
Chancellors's office in Thatcham, Berkshire, at 56 The Broadway, is rated 4.3 out of 5 across 736 reviews on two platforms, including 384 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Chancellors won in 2026.
The Trusted Agent 2026 results for Chancellors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Thatcham office, from every platform, shown as written. First names only.
5/5
FacebookAustyn Is absolutely fantastic. Since we walked through the door any issues we’ve had (and there’s been a few! ) Austyn has sorted them out so quickly and promptly and kept myself and my partner up to date with all developments. His friendliness and professionalism really does put me at ease!
Thank you ??
1/5
FacebookVery poor estate agents, takes ages to arrange viewings, agents don’t know important details about the properties so just talk about themselves the whole time, the lie about market interest in properties to try and rush you into a decision, will be avoiding and properties for sale that they are the agents for
Hi Justin, we are very disappointed to read of your concerns. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
5/5
GoogleAbsolutely first class service from Louise a very knowledgeable and personable sales executive
Thank you Philip for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant person.
5/5
FacebookI recently registered with you and I must say the customer service I received was excellent. Lauren Fell, Charles Allen and Kate Coleman were particularly helpful in my plight to find a property. Well done guys great team.
5/5
GoogleI have been speaking with Lauren and Louise for a while now and they are always quick to respond and provide useful information. Thank you for all your help.
Thank you Gina for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleHello! But, we are still looking for a home for our family, we really hope that the professionals from your agency will help us find it!
Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
Facebookmy experience with Chancellor's has been great so far,they are very helpful and their customer service is always excellent, Sean Randall deals with my property when I have a problem and is always quick to get back at me with a solution. great job at everyone in the Slough branch!
Well done Sean!
5/5
FacebookI worked with Chancellors for more than 3 years and i had a good experience, specially with Nathan Than, he helped us a lot. Thank you Nathan for your support!!! You are doing a great job!!!
5/5
GooglePhil and team at Chancellors Estate Agents in Thatcham have been great to work with. The communication and professionalism has been excellent and would recommend to anyone selling or purchasing their own home.
5/5
GoogleThe service and the way staff treated us was appreciable. The way she explained was very good
Hi Bibinse, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
FacebookPoor communication. Slow at getting things done. Don’t come back to you. Bad photography and then when we tried to exit our contract under the cooling off period they told us this was not relevant as we signed online and not in person!!! Would never recommend anybody to think about using them. Very unprofessional company. Very bad experience. Utterly disgusted with the company as a whole. So we had no viewings the whole time it was marketed. and now they are trying to sting us for £400!!! This has left a really bitter taste in my mouth. I know a lot of people in the area looking to sell and will definitely not be recommending you to anyone. They also left a full blown photograph of our 4 year old daughter online on the details and wondered why we asked for the property details to be removed from the website !!!
5/5
FacebookIt’s a shame to read so many poor reviews when I have received excellent service from my property manager Tegan Ellis who has been trying to help sort out a repair for an oven. She has been incredibly helpful, polite and got the job done.
Well done Tegan!
5/5
GoogleWe have been using Chancellors to sell our house and so far they have been excellent, Giles not only came and valued our house but was there for all viewings too. Other agents we had previously used seemed to send various different people round to attend to viewings, some that hadn't even been in our house before! It's been great having Giles at every step and fingers crossed all goes well with our purchase through them too. So far so good! Keep up the good work, we have been vey impressed :-)
5/5
GoogleMyself and my husband have been looking to buy a property and can say that Craig from the sales team has always kept us well informed of new properties going on the market and has done his best to secure us a house. Although we haven't necessarily found our house through Craig I can definitely say he has been the best person we've dealt with out of around the 6 companies we've been liaising with and would highly recommend. Thanks for your effort with us over these last few months! Really appreciate it.
1/5
FacebookThe worst Estate Agents I have ever dealt with in 10 years. So unprofessional and no one seems to have the slightest clue. I am constantly chasing for updates and reports that are outstanding. I am confused as to what I am paying for. Would definitely not renew my contract.
Hi Sima, we are very disappointed to read that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk so that we can investigate this matter for you? Many thanks.
1/5
FacebookVery dishonest and unprofessional letting agents - possibly the worst of all. They have no clue what they are doing. Being a landlord for 10 years, I have never seen anyone like them and would definitely avoid them at all costs. Unfortunately, I had to learn it the hard way which costed me 2 months rent and loss of personal time chasing rent arrears from a tenant all because of their fault which they agreed to but gone back on it and denied to pay the losses.
1/5
FacebookI have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.
Hi Victoria, we're sorry to hear that you feel disappointed with our customer service. So that we can investigate this, please could you contact us via customercare@chancellors.co.uk with the details? Many thanks and we'll be in touch soon.
1/5
FacebookAbsolutely horrendous. If you're ok with breach of data protection and disclosure of your personal finances to your ex-husband, hey, go with Chancellors. They are SO inept, unbelievably arrogant, inordinately incompetent and even with numerous court demands, they refused to engage. At your peril.
Hi Optimo, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
FacebookRecommendation for Jenny Dowden for her professional conduct and caring demeanor. She has been highly attentive and swift-acting throughout the process of me letting my property. She clearly takes great personal pride in delivering the best level of service possible and is a real asset to the Chancellor's team.
Thank you for taking the time to share your positive experience of letting your property. We will be sure to pass on these kind words to Jenny Dowden, of whom we know will be very happy to hear this.
5/5
FacebookMyself and my partner are first time buyers and had a lot of questions, we went into the Thatcham office and spoke to Craig who was very helpful and answered our questions. Would recommend.
5/5
FacebookHad superb support from Becky Chen during our house sale and purchase. She was supportive, helpful and kept us up to date during the entire process. Thanks Becky for all your help! :-)
5/5
GoogleGreat Agent, made us feel very comfortable and at ease, explained everything we needed to know and also was very helpful with questions we had.
Thank you Mark for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleBradley had great communication and was very responsive with any queries we had.
Hi Rebecca, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleGood Service received from Oliver Buckle.
Thank you for leaving us this great review Kingsford, we will be sure to pass this fantastic feedback onto the Oliver.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Chancellors, Thatcham won Trusted Agent; Chancellors, Newbury won Gold; Chancellors, Bracknell won Gold; Chancellors, Bicester won Trusted Agent; Chancellors, Didcot won Trusted Agent; Chancellors, Kensington and Chelsea won Trusted Agent; Chancellors, Powys won Trusted Agent; Chancellors, Reading won Trusted Agent.
