Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMonika was incredibly helpful
Monika was incredibly helpful she was patient and knowledgeable. She had excellent advice and really listened to what we was looking for. She went above and beyond and found a property for us at a different wards branch that ticked all the boxes. I had a bad opinion of wards until meeting her and she change my opinion, so much so that she actually gained additional bussiness as i advised a family member to use wards to sell his property.
Kezmarie · 28 August 2026
Agent replied · 22 September 2026
We're so glad to hear about your positive experience with our team member at Wards Snodland. It's wonderful to know that their patience, knowledge, and excellent advice made such a difference in your property search, and that we were able to exceed your expectations. We truly appreciate you recommending us to your family member.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotIt’s been a journey
It’s been a journey! Gary had been very supportive of seeing this process through which has been a long one, couple of times wanted to take it off the market but persuaded me to keep it on! Hannah and Jenny have both been fabulous for generating bookings during the viewings period. A thanks to Luke as well. Kim fantastic with the STC period helping with the complicated process of keeping everyone updated with progress and any information/ issues that occurred!
Consumer · 1 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with our team at Wards throughout this journey. It's wonderful to know that our colleagues provided such dedicated support and kept you informed every step of the way. We truly appreciate your kind words and are delighted that everything is now successfully concluded.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotBilly Flynn has been a huge help to us…
Billy Flynn has been a huge help to us whilst we are going through the process of vacating our current property. He listens, gives us excellent support and advice which is what we required. Huge thank you Billy for making the process seemless.
Gary · 20 August 2026
Agent replied · 22 September 2026
We are truly delighted to hear about your positive experience with us at Wards and that we could provide such excellent support during your property transition. Your kind words are greatly appreciated.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotEvie
Evie was personable, enthusiastic and knowledgeable a joy to communicate with and great energy to peruse our dreams for Mums last forever home. We may still be looking but she really has been great to work with so far.
Lizzie · 12 August 2026
Agent replied · 22 September 2026
We're so glad to hear Evie is providing such a positive and knowledgeable experience as you search for a home with us at Wards. We appreciate your kind words Lizzie!
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotWe recently purchased our new home…
We recently purchased our new home through wards. We really can’t thank them enough for their hard work and dedication. They kept us updated they chased for updates and information about the chain and pushed to get it across the line. They really do try their best to get the best outcome across the whole chain and made us feel more comfortable when we felt things were going quiet. Big shout out to Chloe Yas Lewis and Debbie. What a team they are and what lovely people they are too. Always happy and communicative no matter how many time you call and chase and ask for updates really l made the process smoother and easier for what is a very stressful time.
Thomas · 17 May 2026
★★★★★ 5/5
TrustpilotUrgent release of tenancy deposit required
I have tenants who are experiencing financial hardship and who are moving out of one property I own into another. This required releasing the deposit on the first property to make it available for the second. It transpired that the release request had been sent to the wrong email address and this was the reason for them not having received it. With only 3 days until they moved into the new property and need the deposit, we called to see if we could chase it up. I spoke to Sangeetha who quickly grasped the problem and contacted both her accounts team, the tenant and myself and managed to quickly resolve the issue and get the deposit to the tenants on time. We are all very grateful to her and thank her for her speed and professionalism.
Carol · 15 April 2026
★★★★★ 5/5
TrustpilotCallam helped and assisted us from the…
Callam helped and assisted us from the start of our property search up to the purchase and completion. Callam was always contactable. Cannot thank him enough.
Romi · 3 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with us at Wards, especially regarding the support you received throughout your property journey. We truly appreciate your kind words.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotFantastic Service
We have just exchange contracts on our new property and would like to thank all the girls at wards for their hard work getting us there. They are always ready to help in anyway they can with prompt replies and helpful suggestions. Extremely professional and always knew the answers to any questions we had. Thank you so much Be, Maria, Sam and Katherine for your fantastic service.
Mrs · 16 September 2026
Agent replied · 22 September 2026
We are absolutely delighted to hear about your positive experience and that our team's hard work at Wards Kings Hill helped you exchange contracts on your new property. Providing prompt, helpful, and professional service is what we strive for, and it's wonderful to know we met your expectations. Thank you for your kind words!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotHighly Recommend Freya & Team in Herne Bay
We recently dealt with Freya in Herne Bay Branch. She was a joy to work with whilst searching for a property. She is knowledgeable, professional, attentive to our needs, all whilst being bubbly & friendly. She adapted to our list of wants to try to find the perfect new home for us. Unfortunately we found something with a different agent however I would highly recommend Freya & her colleagues, Emily, Graham & Shane. Thank you Freya & we have no doubt you will be highly successful in your career.
Rosie · 17 January 2026
★★★★★ 5/5
TrustpilotGreat experience
Maria kept us updated every step of the way. Always available to answer our questions.
Jeffrey · 13 August 2026
Agent replied · 22 September 2026
We're so happy to hear our team at Wards kept you updated and were always available to answer your questions. We appreciate your kind words!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotLoose office area - top sales force
Vicki & team at Loose office are absolutely dynamic and as on it as one could ever hope for. Comms - great, top notch sales and service. And the proof is in the selling, house sold in little more than a week. If you're anywhere in the radius of their office this is the Estate Agent you want to be with.
Mr · 25 August 2026
Agent replied · 22 September 2026
We are so happy to hear about your positive experience with our team and the quick sale of your house. We truly appreciate your kind words and recommendation!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 1/5
TrustpilotPassed referencing a month ago and no tenancy agreement
Passed referencing a month ago, but they and the landlady keep me in limbo. They outright refuse to provide a tenancy agreement before move-in, missed the legal statutory deadline to return my holding deposit under the Tenant Fees Act 2019, and told me on the phone that they 'do things differently'. They refuse to return the holding deposit and keep sending emails about moving in.
Helen · 28 July 2026
Agent replied · 22 September 2026
Thank you for your comments are we are sorry that things have not gone as smoothly for you as we would hope or expect.
Our records indicate that the holding deposit has been returned to you however if you have any questions or concerns, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Thank you.
Kind regards
Wards
★★★★★ 5/5
TrustpilotMaria from the West Malling branch was…
Maria from the West Malling branch was fantastic throughout the entire process. She was always friendly, professional and highly informative, keeping us updated and helping to put our minds at ease, particularly during the final week, when exchange and completion really came down to the wire! Her support and communication made a stressful time much easier. Thank you, Maria!
Callum · 24 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with our team member Maria at Wards. It's wonderful to know that our support and communication made a stressful time much easier for you. Thank you for sharing your kind words; we truly appreciate your feedback.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotEmily was an absolute dream to work…
Emily was an absolute dream to work with. She was friendly, approachable, and nothing was ever too much trouble. She kept us updated every step of the way and was always happy to answer any questions we had. Her professionalism, communication, and support throughout the process were fantastic, and we wouldn’t hesitate to recommend her.
Molly · 12 May 2026
★★★★★ 5/5
TrustpilotHelpful valuation process
I have just started the process of selling my house and today I had the pleasure of speaking to Nicholas Florides from the Cliftonville branch who was doing our valuation. Nicholas was very professional and gave us lots of useful information including, the properties in our area and the type of valuations we would be competing with, so that we could agree a market value for our house.
Ray · 20 January 2026
★★★★★ 5/5
GoogleWe had the pleasure of working with Wiktoria, and we couldn’t be more impressed with her professionalism. She was incredibly thorough and quick with her responses, making the entire process smooth and stress-free. Wiktoria kept us constantly updated and communicated clearly at every step, ensuring we always knew what was happening. Her efficiency and dedication were greatly appreciated, and we highly recommend her services to anyone looking for a seamless experience.
Sara · 9 November 2024
Agent replied · 9 November 2024
Dear Sara, what a great review! Thank you for taking the time to recognize the excellent service you received from Wiktoria, we really appreciate it.
Wishing you all the best from everyone at Your Move Margate.
★★★★★ 5/5
TrustpilotJemma Evans has been efficient and helpful.
Jemma Evans, Senior Assistant Move-in Team Leader has been very helpful in keeping me posted about the progress of the new tenants' move, and in getting errors on the inventory corrected. She has also helped in contacting the tenants promptly and getting back to me, so that arrangements could be made to get new windows fitted as soon as possible.
Michele · 13 February 2026
★★★★★ 5/5
GoogleJuliette was a pleasure to deal with in helping me find my first flat. Whilst on a viewing she asked lots of questions on what I was looking for and managed to arrange a viewing on the spot for another flat straight afterwards that matched my requirements that I had not found elsewhere. The whole process was smooth from start to finish and so speedy! I would highly recommend Your Move and in particular Juliette. I also spoke with several others in the office, including James who was also really helpful!
Sam · 13 April 2024
Agent replied · 9 November 2024
Thank you Sam for your kind review. We really appreciate it. Best wishes from everyone at Your Move in Margate
★★★★★ 5/5
GoogleWhat an absolute delight start to finish. Kristina first showed me around and then Juliette and both were friendly and informative. Juliette then helped me find a really lovely home where my wants and needs perfectly aligned with the landlords and it was a smooth and easy process. I feel confident that Your Move will take good care of me throughout my tenancy which is really important as a renter. Highly recommend Your Move. A good management company makes all the difference to an easy and comfortable renting experience. Thank you Juliette and team.
Ky · 14 March 2024
Agent replied · 9 November 2024
Thank you for such a kind review Ky, it is very nice to receive such positive comments about our staff and services. We all hope you will be happy in your new home. Best wishes from everyone at Your Move Margate.
★★★★★ 5/5
TrustpilotAmazing team
Amazing team, Aimi and Anna were brilliant!!! Anna also gave me ideas on how I can transform the bedrooms I.e. knock down a wall, go for a vertical radiator to fit the look I was going for which I hadn’t thought of. Honestly best service I’ve received from an estate agent. They both deserve a raise x
Afia · 15 January 2026
★★★★★ 5/5
GoogleWe had the pleasure of working Dan, and we couldn’t be more impressed with him. Making the entire process smooth and stress-free Dan kept us constantly updated and communicated clearly at every step, ensuring we always knew what was happening, and we highly recommend his services to anyone looking for a seamless experience.
Peter · 10 March 2025
Agent replied · 8 May 2025
Thank you Peter - its great to hear you are pleased with our services.
Best wishes.
★★★★★ 5/5
TrustpilotSam was professional
Sam was professional, responsive and very helpful throughout our tenancy and move-out process. Communication was always clear and he handled everything efficiently from start to finish. Much appreciated, thank you again.
Samir · 12 May 2026
★★★★★ 5/5
TrustpilotIt was a pleasure dealing with everyone…
It was a pleasure dealing with everyone from start to Finnish, Victoria, Emma, Denise . Katy. Joe. Megan. All superstars. Would not have got anywhere without them. Lovely people in wards Cliftonville
Alan · 20 August 2026
Agent replied · 22 September 2026
We're so happy to hear our team provided such excellent support and made your experience a pleasure at Wards Cliftonville. We truly appreciate your kind words!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
GoogleSamantha Kennedy is an outstanding estate agent! She is experienced, professional, honest, responds quickly to all communications and is accessible even after hours.
She knows the Thanet market, how to find buyers, and follows through with the buyers until completion of the sale.
I would recommend her without reservation!
Everyone else in the office is helpful and efficient. They responded rapidly if Samantha was not available.
G · 14 January 2024
Agent replied · 9 November 2024
Thank you for leaving such a great review. Best wishes from everyone at Your Move Margate.
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