Wards Broadstairs reviews in Thanet

★★★★★ 4/5

Trustpilot

Sam Wilmer was extremely helpful

Sam Wilmer was extremely helpful and professional in dealing with the tenancy problems. My only complaint would be the difficulty getting through to the right contact sometimes when telephoning Wards.

Susan · 2 March 2026

★★★★★ 1/5

Trustpilot

Poor service

To start with, we had to do the majority of our viewings ourselves, as they never had anyone available. Then they recommended a buyer, for less than we wanted. Convinced us they were a good buyer, then after the house was off market for two months we found out the buyer was never in a position to proceed. Didn't have stamp duty. Wards are supposed to vet buyers, that's what we pay them for. Would not recommend.

Nigel · 9 March 2026

★★★★★ 5/5

Trustpilot

Thank you

Thank you, Leah Peacock! We had multiple issues with the house we rent out and Leah worked tirelessly on our behalf chasing quotes and organising an electrical refit as well as a new boiler installation. On top of this, we had to have a tree removed, too!! We cannot thank her enough for her patience, good humour and professionalism whilst guiding us through this process. Nothing was ever too much trouble and we really appreciate it.

Stephanie · 16 March 2026

★★★★★ 5/5

Google

I have been very impressed by the friendly efficiency of everyone at Wards, especially Sally who has been very supportive throughout.

Helen · 19 July 2025

★★★★★ 5/5

Google

I wanted to Thank Natalie firstly for her help with our sale. Natalie was always professional and attentive to us. She was a valuable link with our buyers above her job remit. Secondly Sally who I never met but was an absolute rock during this extremely stressful experience. She above agents and Solicitors was amazing. She was the only one to keep me up to date with all events. She got angry on my behalf and pursued people to get action She always guided me in the right direction and helped make this time better to deal with. This lady was my rock. Thank you Diana Grant

Diana · 25 October 2021

★★★★★ 5/5

Google

We decided to relocate to Broadstairs and viewed a house we loved through Wards at Broadstairs and Natalie showed us round (there were 7 viewings on the property that day). The viewings were all carried out with gaps between them and Covid safe. A cash buyer offered on the property but that then fell through and Natalie called us as she knew we were serious buyers and really wanted the house. There were some blips at the bottom of our small chain of 4 people and 3 houses and Natalie went over and above to assist, chasing every party that she could for us to enable the chain to progress. She was professional and helpful, always getting back to us the same day with answers and feedback. I would not hesitate to recommend Wards at Broadstairs, the communication and support in a stressful house move was always there and I always felt confident when Natalie said "leave it to me and I'll get back to you". We are now in our house and love it - thank you Natalie, Steve, Sally and Sam.PositiveResponsiveness, Quality, Professionalism

Susan · 25 October 2021

★★★★★ 5/5

Google

From the initial Zoom meeting to an accepted offer Steven & Natalie have been nothing less than honest, thoughtful & professional. The property sold after having been on the market for only 2 weeks. Their attention to detail, instinctive knowledge of the market, plus a willingness to give best advice whilst remaining objective has been incredibly re-assuring. Overall an excellent service & good value experience. Update November 2020:- There has been a 13 week delay from September to November due to issues at the bottom of the chain. in addition to Steven & Natalie Sally Bryant - the Wards Sales Progressor - has been a third pillar on which we have been able to lean throughout this process. Her genuine support, drive and obvious in-depth knowledge combined with her constant interaction with other Sales Progressors in the chain; always giving us regular updates (& never flinching when the news was not so good) - has been most appreciated. These three members of the Wards Team in Broadstairs have constantly proven themselves to be second to none. I cannot recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value

Marc · 25 October 2021

★★★★★ 5/5

Google

We have just completed on the purchase of a flat in Broadstairs, and I cannot thank Sally Bryant enough for all her help throughout the process in ensuring that this purchase happened. She is lovely to deal with and worked really hard to make sure that everything was in place despite some challenges along the way. Her persistence is fantastic. I would also like to thank Natalie for showing us the property on multiple occasions and for helpfully enabling the agreement to be made. I would highly recommend Wards Estate Agents - Broadstairs to anyone looking to sell/purchase a property. Thank you all!PositiveResponsiveness, Quality, Professionalism

Sarah · 25 October 2021

★★★★★ 5/5

Trustpilot

Daniel explained everything really well…

Daniel explained everything really well and gave us lots of information and answered our questions

ChazOuz · 26 September 2026

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service, We deal with Libby and she certainly takes the stress out of renting, Certainly recommend either as a renter or a landlord

TRAVIS · 28 July 2026

★★★★★ 5/5

Google

Excellent service from Wards and the team with good regular communication. They achieved the sale within a short peroid where another local agent failed to accomplish in over six months.. I would thoroughly recommend them for there professional approach.

Mark · 10 April 2026

★★★★★ 5/5

Trustpilot

Judy from the Sales Progress team was…

Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.

Orgil · 18 September 2026

★★★★★ 5/5

Google

Lucy at wards of broadstairs was great to work with throughout the sale of my properties .From viewings to completion she was very polite and professional and I wouldn’t hesitate to use wards and Lucy again if I’m developing in the Broadstairs area again.Danny

Danny · 10 February 2026

★★★★★ 5/5

Google

Mia is actually the reason why I decided to go with Wards. she's a genuine person, bubbly and straight talking&I found her refreshing and easy to communicate with. I wouldn't hesitate dealing with Mia in future if we move again. Thank you for all your help Mia!

Meryem · 27 May 2024

★★★★★ 5/5

Google

Sally Bryant was amazing throughout the process of our sale. She undertook her work with focus, commitment, professionalism and determination. We are very aware of how much she put into making this difficult sale go through. Sally is a credit to the team and we are so grateful for all that she did. Thank you Sally 👍🏻

Janet · 25 October 2023

★★★★★ 5/5

Google

I came into Wards Broadstairs to inquire for my potential property search and the team (Lucy, Keryn and Billy) were all really professional and helpful, nothing was too much trouble. I will definitely use Wards as I continue my search and highly recommend.

Sophia · 10 February 2026

★★★★★ 5/5

Google

Wards of Broadstairs have been excellent for our sale, we had a little issue with the property we was buying but that was no fault of wards, Ashleigh and her team have met our expectations with anything needed. Highly recommend and will certainly continue to recommend to friends and family, thanks again. From me and Rosie

James · 25 October 2023

★★★★★ 5/5

Google

My husband & I were so close to purchasing a house through Wards but it wasn't to be unfortunately. We found all members of staff both friendly yet very professional & in particular Mia & Ethan. Thank you.

Denise · 24 September 2024

★★★★★ 5/5

Google

Ethan came to value my property, as we are thinking of moving. He has to be one of the nicest people you will ever meet, really friendly, but also so knowledgeable on everything when it comes to selling and buying a house. I really felt like he was there to help me every step of the way. There was also no pressure put on me whatsoever which I really appreciated. If your thinking of selling your house I would recommend Wards 100%.

Dogs4 · 28 March 2024

★★★★★ 5/5

Trustpilot

We purchased our property via Wards

We purchased our property via Wards. Very happy with their professional service, particularly Maria Meddings who was the only person keeping us updated with the process. Would also like to mention Olly and Lucy at the local branch.

Phil · 13 October 2025

★★★★★ 5/5

Trustpilot

I recently had the pleasure of dealing…

I recently had the pleasure of dealing with Emma Penfold she is new to the company but you couldn’t tell, on one of my most stressful moves she calmed me down on the phone laughed and joked with me it felt like I was talking to a friend not a sales Progressor she went above and beyond to keep me informed and communicated up until exchange of my property. I’m so pleased she was there talking me through everything. Thank you so much

Maria · 21 November 2025

★★★★★ 5/5

Google

Well, what a stress free and professional service from the whole team at Wards Broadstairs. A special thank you for Sally who helped to progress the sale and kept us fully updated. Richard and Germaine Cross Very please in our lovely new home Shore house Cliff Road. 🤩

It’s · 21 November 2025

★★★★★ 5/5

Trustpilot

Emily was very helpful and extremely…

Emily was very helpful and extremely professional. Always kind on the phone. Always answered any questions we required.

Sherina · 18 March 2026

★★★★★ 5/5

Google

Great experience in viewing property. Keryn was incredibly polite and informative

Admin · 10 May 2026