Trusted Agent profile · Thanet
★★★★★
1,062 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1JR, Thanet, CT10 1JR
Miles & Barr's office in Thanet, at 45 High Street, is rated 4.5 out of 5 across 1,062 reviews on two platforms, including 304 Google reviews rated 4.6.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
TrustpilotCould not praise or recommend Miles &…
Could not praise or recommend Miles & Barr enough! We were first time buyers and everyone we dealt with was so friendly, helpful and patient!! Fabulous throughout and after.Big special thank you to Lucy Clifton, Dan Curry, Joe Ainley and Shelley Webster!
5/5
Trustpilotmiles@barr handled my purchase very…
miles@barr handled my purchase very efficiently. Ross Newman was particularly helpful, Many thanks to him and the team in the Folkestone office.
1/5
TrustpilotRang to view property and found Hannah…
Rang to view property and found Hannah to be extremely rude and have a terrible attitude. It seems basic manners are to much to hope for, what a terrible representation Hannah is for this estate agent, perhaps she is in the wrong job.
1/5
GoogleSTAY CLEAR!! The professionalism of Julie Green street at miles and Barr's was appalling -I bought a flat through them & reported tenants who are & still have antisocial behaviour issues. Nothing has being done about it, I have had to go to the police .. nothing but a compulsive liar - she was asked to put notes up at the communal door ??? To keep it shut!! No ignored !! Sent emails !!! Again pure Ignorance. One thing I hate is fake people who think they are professional, but instead they fuel the fire by instantly taking sides instead of coming to some kind of resolution.. disgusting attitude STAY CLEAR Would never want to do business with this so called miserable company ever again!! I will continue to liase with the police regarding the antisocial behaviour & contact the Ondbusman, with all the evidence gathered.
5/5
GoogleI experienced a very professional service with Sarah Agard at the Broadstairs branch. She was helpful and supportive in guiding me through the process.PositiveProfessionalism
Dear Ben, thanks for leaving us such a good review. We are so pleased that you felt looked after throughout your customer journey with us; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to helping you again in the future. Kind Regards, Dan Woodward, Branch Manager.
5/5
TrustpilotI cannot thank Kerrie Brunger and…
I cannot thank Kerrie Brunger and Natalie Heard and Miles and Barr lettings for all the amazing help they have given myself and my family in finding us a lovely house to rent, Thank you all so very much xxxx
1/5
TrustpilotWorst agent Ive ever used
Shocking agent. They illegal let a workman into my property while I was away who made a mess, started work without my permission, and worst of all: stole some of my stuff. They are refusing to help. All I got was a "were sorry we didn't tell you someone was coming round" email. Now they are trying to withhold my deposit. Absolute crooks.
5/5
TrustpilotJake was very friendly and…
Jake was very friendly and approachable, with all the relevant information to hand. He seemed very down to earth and genuine, which isn't necessarily the case with all estate agents!
5/5
TrustpilotOur Moving Process started in May 2023…
Our Moving Process started in May 2023 and have finally just Exchanged January 2024 due to one reason or another along the chain, however throughout the whole process Lisa Cook the Sales Progressor couldn’t of done more to ensure things ran smoothly…She had such a calm and professional manner and although I may NEVER move again I would definitely recommend her to others !!!!!
5/5
TrustpilotThank you Milles&Barrs for your support…
Thank you Milles&Barrs for your support and help in getting a new house for rent.Especially Sophie you have provided the right properties for us you did a great job, thank you so much.
5/5
TrustpilotThank you to Brad and Ali from cliftonville Miles & Barr
Great experience with cliftonville Miles & Barr. A special mention to Brad and Ali for being so helpful. Would definitely recommend to others. Thanks for your help
5/5
TrustpilotThank you miles and barr for your assistance
Thank you miles and barr for your assistance in securing accommodation for me special mention to Sophie Collins for assisting me and l hope l will work again with you guys in the future
5/5
TrustpilotMiles and Barr Amy Whiffin renting
Very helpful experience with miles and barr, all queries answered quickly and never more than a couple hours to speak to someone, Amy Whiffin was incredibly helpful and I highly recommend her for future renting options
5/5
Trustpilot..this was our first experience with…
..this was our first experience with Miles & Barr and we are impressed with their service, knowledge and promptness. Particularly Jenny Harmes who has kept us up to date with the progress of our rental
5/5
GoogleThe team at Miles and Barr are all you want in an Sales Agent : our initial contact was with James who was very supportive in the early stages. Communication regarding viewings was helpful and thorough throughout . A special mention must go to Charlotte whose negotiation skills are most impressive Thanks allPositiveResponsiveness, Professionalism
Dear Anne, Thank you so much for taking the time to leave such a positive review on your experience with the team, it is great to hear that both James and Charlotte amongst others have been able to help you sell your home and throughout your journey with Miles and Barr, we are really appreciative of the time you have taken to share your recent experience, Kind Regards, Dan Woodward - Branch Manager.
5/5
TrustpilotThankyou to Joanna Smith and team
Joanna and her team helped us find the right tenant for our property. She was honest and professional throughout. The process was made easy for us and we are confident that we have the ideal tenant.Thankyou
5/5
TrustpilotAfter 8 years in my rented flat we're…
After 8 years in my rented flat we're moving on during that time we've had various dealings with miles and barr and they have always been courteous and efficient our main contact has been with Amanda Turner who has been a pleasure to deal with and is always friendly and helpful and also made our moving out a smooth process no problem leaving a 5 star review
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the staff including Emily.
5/5
TrustpilotOlivia Petri was very helpful and…
Olivia Petri was very helpful and knowledgeable in answering our enquiries.
1/5
TrustpilotProperty Management poor
Have used M & B for 7 years to manage our rental property. Increasingly poor service as the years go by, with many staff changes in property management and a willingness to abdicate rather than own a problem or issue. A recent failure to meet a legal deadline for gas safety, was met with untold reasons and justifications as to why is was not their responsibility (my poor choice of landlord contract apparently!) and the solution in an email from M & B was for me to resolve. Always opted for the fully managed service since using M & B but we really do not receive the 'fully comprehensive management service' as advertised or promised. Untold input required from the landlord on occasions, which is time consuming and effectively contradicts having a letting agent in the first place. On the plus side the rent payments are always prompt and any discrepancies dealt with quickly and efficiently. Such a shame that the property management side of the company is so inefficient and hard work to deal with at times.
5/5
GoogleMiles and Barr were the agents for our seller. So, to help their client, they helped us sell our house too. Indeed they were much more proactive than the online so-called 'estate agents' that we paid. If they were ready to do so much for us, I can only imagine what they would do if you paid them yourself. Donna and Becky particularly, thank you
3/5
TrustpilotMixed experiences
Viewed a number of houses with them. Agent in whitstable was fine. Knew the properties and was helpful. In Margate the agent had never been inside the house and was only interested in getting us signed up to them, despite us saying we were happy with our sales agent
5/5
TrustpilotJake was fantastic and very helpful…
Jake was fantastic and very helpful with answering all the questions I had about the property, he was very friendly and professional throughout the whole viewing and made it a very enjoyable experience
1/5
TrustpilotDisorganised management team
Absolute joke Miles and Barr are. Letting agency lost my front door keys which I paid to have replaced. Tenant left the flat in a disgusting way yet the check out was deemed satisfactory. The sub contractor cleaner said she cleaned the flat yet upon inspection is absolutely filthy. When I raised this with the letting team I got passed from operator to operator. I firmly believe the letting agency has family members as sub contractors and sadly I parted companies with them and have a new management agent. In one word. SHOCKING.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Miles & Barr's Thanet office has 1,062 reviews across two platforms: 304 on Google, 758 on Trustpilot (across the whole business).
Miles & Barr Broadstairs is rated 4.5 out of 5 across all 1,062 reviews, and 4.6 out of 5 on Google from 304 reviews.
Miles & Barr Broadstairs, 45 High Street, Broadstairs, CT10 1JR, Thanet, CT10 1JR.
