Trusted Agent profile · Thanet
★★★★★
1,060 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1JR, Thanet, CT10 1JR
Miles & Barr's office in Thanet, at 45 High Street, is rated 4.5 out of 5 across 1,060 reviews on two platforms, including 304 Google reviews rated 4.6.
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
GoogleRecently made an offer on our first home. Charlotte has been very responsive, kind and helpful. Would recommend.PositiveResponsiveness
Dear Mac, Great to hear, congratulations on having your offer accepted, this is excellent news. Charlotte is thrilled to have heard of your comments and wanted to say thank you personally. We look forward to working with you for your first home purchase. Warm Regards, Dan Woodward - Branch Manager.
5/5
TrustpilotRhian is exceptional
Rhian is exceptional, made moving feel a lot less stressful, always willing to go that extra mile for our family to make sure we were informed, understood and that we got the property of our dreams. Could not recommend her enough!
5/5
TrustpilotHi my experience with Miles and Barr…
Hi my experience with Miles and Barr was one of pleasure! I had a couple of problems with the forms and Anna was very quick with helping me solve them! All round super work! Many thanks on helping me find such a perfect home. Kind regards Jeremy Bushell.
5/5
GoogleQuick review for Phil who showed me around a couple of properties in Broadstairs yesterday. He is very professional, friendly and accommodating giving me as much time as I needed to review the properties properly. Very grateful. Dal
5/5
GoogleI recently completed a purchase through Miles And Barr and I found Dan to be very knowledgeable, patient and he guided me through the process as well as returned all of my phone calls and made the process very easy. I would definitely recommend using Miles And Barr and especially speaking to Dan the manager if you are looking to buy or sell your property locally.
4/5
TrustpilotDasha is brilliant!
Like all moves we had some ups and downs but throughout it all Dasha was amazing. Friendly, helpful and always willing to do whatever she could to help. She is a credit to Miles and Barr and she alone would make us recommend them to anyone else thinking of buying or selling a property.
5/5
TrustpilotMiles & Barr have been my letting agent…
Miles & Barr have been my letting agent for the last 3 properties I have rented.. they've been great.. have always gone over and above to help me find new properties to rent.. and if there has been a maintenence problem at my home they've always been responsive and liased with my landlord appropriately. I have a property check every 6 months which is abit more often than most letting agents, but they are always flexible when arranging it around my work hours. Absolutely recommended 10/10
5/5
GoogleBig thank you to Dan, Sarah and the team. Very knowledgeable, courteous and proffessional. Would definitely reccomend.
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to completion on the sale of my property. I would like to thank Suzanne for the calm and cheerful handling of this sale, nothing seemed to much for her and she updated me on proceedings all through the sale. Thanks Miles & Barr, great service.
5/5
TrustpilotMiles and Barr have been great agents
Miles and Barr have been great agents. We have been renting a property from them for over 10 years and we can’t fault them.
5/5
GoogleAbsolutely first class! Thank you to all the team for making us feel welcome, particular mentions to Donna, thank you for keeping us informed which was crucial during the lengthy chain and to James for the front of house assistance in the early stages to secure the sale. May you continue to go from strength to strength! Peace and blessings to you all!PositiveResponsiveness, Professionalism
Dear Adam, Great to hear of your kind words, thank you for taking the time to share your experience. We hope that you are now settled into your new home and enjoying life in Broadstairs. Pop in and say Hi if you are passing. Kind Regards. Dan, Branch Manager.
5/5
TrustpilotA fantastically helpful lettings…
A fantastically helpful lettings service! Really friendly agents, with thanks to Shannon and Jake especially for helping me to find the perfect place and being incredibly accommodating with the moving process. I would definitely recommend Miles & Barr when looking for rentals.
5/5
TrustpilotBest state agent in Folkestone
Best state agent in Folkestone, I personally want to thank Shannon Faulkner for sorting everything very quick and smooth, super helpful and reliable, she made the process very much easier than usual. Excellent and professional + very respectful. Wishing her success and health in the future.
5/5
TrustpilotI have attended a few viewings now…
I have attended a few viewings now through Miles and Barr and Jake Chamberlain who showed me around today's property was polite, well dressed and considerate of my needs due to my disability. Today was a positive experience for me.
1/5
TrustpilotSlow to react
From day 1 we were permanently having to chase them to get things right. The photography was terrible and even after a second attempt the photographs did not do the property justice. After threatening to cancel our contract they eventually sent a decent photographer. Incorrect details of the lease were posted. We went into their office many times to get errors corrected each time wasting valuable weeks trying to sell. On their recommendation we furnished and dressed our property but when advised they didn't even bother to view it. We submitted our own photographs which again wasted another week of them getting them posted correctly on the selling sites. GO ELSEWHERE!
1/5
TrustpilotThe worst customer service ever
The worst customer service ever. Lazy and incompetent. Tried to sign us up for 2 weeks just to realise my name was not even on the system but somehow was only my partners name and phone number. Could not get anything done for 2 weeks but when my friend called- local business owner with nice English accent- got 2 viewings in 2 days.Not only failed to inform us about canceled viewing ( that was confirmed by phone call the day before) but also could not keep the word of informing about upcoming properties. Called to book a viewing only to find out that the maximum viewing have been booked, although I was promised to be first one to know if anything suitable would come up.
5/5
TrustpilotMiles and Barr were excellent…
Miles and Barr were excellent throughout our difficult prolonged sale. professional and friendly, but most importantly they kept us updated all throughout and turned what could have been a traumatic process into a rather good one. Special shout out to Louise Daly who held our hands all the way!
1/5
TrustpilotAnd still you Miles and Bar let the…
And still Miles and Bar let the drug dealing go on in the property they are meant to manage, they have now been reported for aiding drug dealers ,, they just turn a blind eye to the drug dealers at number 4 shorncliffe road folkestone.. the other residents have had enough.
Dear Mr Anthoney, We can confirm our Folkestone Property Management department takes this subject raised seriously and continue to manage the matter. Police are notified of criminal actions reported and these must be dealt with directly by the Police.
5/5
GoogleMet Dan Woodward in the Broadstairs branch. He was polite, professional and very helpful with regards to knowledge on the area. Highly recommend going through this branch of Miles & Barr. I have had emails of properties regularly and everyone has been courteous. Very pleased with the service and hopefully will be able to find a property through them soon.PositiveResponsiveness, Quality, Professionalism, Value
Dear Yvonne , thanks for leaving us a good review. We are so pleased you felt looked after throughout your customer journey with us; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to helping you again in the future. Kind Regards Dan Woodward Senior Branch Manager
5/5
TrustpilotMiles and Barr were great to deal with
Miles and Barr were great to deal with. They made what can be a stressful experience (buying a property) much easier and very smooth. Emily Stickler, the member of staff assigned to my purchase, was excellent. Regularly checked in with me and a good communicator which meant any possible problems were resolved quickly. I don't intend to buy or sell another property but I would use them again, definitely, if I did.
5/5
TrustpilotBroadstairs Branch Highly Recommend
Exceeded all expectations - from start to finish the staff at Miles & Barr have been fantastic.Charlotte Silk and Lisa Cook have guided us through the whole process, knowledgable, prepared, always getting back to us promptly, they have been professional kind and patient and I can’t thank them enough. buying and selling can be a bit of an emotional rollercoaster so I’m glad we had a team we could trust.
5/5
TrustpilotMiles and Barr Folkestone
Found Miles and Barr Folkestone Very helpful and would highly recommend Zoe Bartlett She went above and beyond for us selling our house We left it in Zoe’s hands as we were out the country Very professional and safe in these times that’s important Thankyou Miles and BarrMr Mrs Neill
5/5
TrustpilotThe tricky process of renting a house made easy
We have just found the tricky process of trying to rent a house for the next 12 months made considerably easier through Miles Barr. Natalie Heard, their Lettings Negotiator was professional, friendly and efficient and it has been a pleasure dealing with her and her colleagues.
5/5
TrustpilotAmazing service
Amazing service, everyone I had dealt with went beyond and above. I regret not using them for my sale! I will be recommending them and would use them for a sale. thank youSpecial thanks to the dover branch. especially Louise Daly, Emily Stickler and Joseph Libby.
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