5/5
GoogleGraham radden came around to value our property. It worked out that remortgaging was the best option. It was his knowledge and advice that helped us to making this decision. Thanks Graham
Trusted Agent profile · Thanet
Miles & Barr Broadstairs reviews in Thanet
★★★★★
1,059 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1JR, Thanet, CT10 1JR
Part of Miles & Barr, see every office.
Miles & Barr's office in Thanet, at 45 High Street, is rated 4.5 out of 5 across 1,059 reviews on two platforms, including 304 Google reviews rated 4.6.
Reviews
Every review we hold for the Thanet office, from every platform, shown as written. First names only.
Google5/5
TrustpilotExcellent help on journey to completion
Miles and Barr took stunning photographs that ensured a very quick sale. They stayed with us for the entire journey to completion and were always helpful, courteous, and persistent, despite difficult circumstances. I do not think we could have completed the sale without their tenacity and help in sorting out problems to do with the forward chain.Katie Powell was fantastic, communicating with all parties to ensure the sale happened.
5/5
GoogleGlinda made my experience of being a customer of the agency excellent! She delivered support and guidance of the highest standard. Really positive experience in comparison with other agencies
Agent replied · 25 October 2024
Thank you for taking the time to rate us, Maria. We do pride ourselves on delivering a great customer experience and are continuously looking at ways to improve our services. If there is anything else we can help you with in the future, please feel free to contact us. Dan Woodward, Senior Branch Manager.
4/5
TrustpilotAgents very helpful when viewing…
Agents very helpful when viewing houses; they knew all the information we wanted to know, and if they didn't they would let us know as soon as they found out. Very efficient at getting back to us with any queries about our house purchase. Dan was super helpful and even got back to us late at night when we had some questions. We would definitely use again if we needed to.
5/5
TrustpilotBuying a house in the Broadstairs area
My experience of dealing with the Broadstairs Branch of Miles and Barr was positive from start to finish. They really are a first rate team and everyone my daughter and I engaged with was pleasant and helpful without being in anyway pushy, patronising or overbearing. I was particularly impressed with the viewing agents who provided access on the two visits I made to the property. They were both affable and obliging without being in any way intrusive. The person with whom I had regular contact was the Sales Coordinator for the Broadstairs office. The lady is totally professional in the service she delivers. She treated me with the utmost consideration throughout the purchase process keeping me well informed of developments and dealing with my questions and concerns in an exemplary manner. She’s cheerful, positive and exudes confidence - a real credit to the organisation she represents. I wouldn’t hesitate in recommending Miles and Barr to anyone looking to buy or sell a property in the Broadstairs area.
5/5
GoogleVery good service throughout. Jack has been prompt at returning any queries I may have regarding the process and everything was explained clearly. I would highly recomend!PositiveResponsiveness, Professionalism
Agent replied · 25 October 2024
Dear Mylton, Thank you very much for your positive comments, Jack passes his personal thanks to you as it has made his day to read this. We are so pleased you felt looked after throughout your customer journey with us; our team will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to helping you again in the future. Have a great weekend Kind Regards Dan Woodward Senior Branch Manager
1/5
TrustpilotNew Homes Division update
If I could leave less than 1 star I would!!If you place a deposit on a new property the warranty does not comply with the code of practice. Then when you complain you recieve a letter that blames you as the potential purchaser and is full of mistruths and fairy tales. Avoid at all costs!!Yes I got a reply, that failed to address any of my complaint, and blamed everything on me. Made up the contents of emails which do not reflect the emails recieved. Made other false staments of their actions to cover up their failings. But are not prepared to discuss the evidence with me that demonstrates their failings. They did point out that the warranty provider they relied upon was now based in Gibraltar and covers the EU! It turns out that the original warranty company went into liquidation several years ago!! Perhaps the less than one star was generous. Try minus one!!!!AVOID AT ALL COSTS!!!!
Agent replied · 23 October 2024
Dear Mr Dunne, We can see that your formal complaint received a full investigation and that we’ve shared the factual reasons why your grievance has been closed. We are saddened to hear that you are not fully satisfied with our service. Lauren, Communications Manager.
1/5
TrustpilotCan’t even do a simple task right would you trust them?…
A simple task saw a parcel of land for sale in deal. The ad as slightly confusing and so as a cash buyer rang the deal office to verify my thoughts and arrange a viewing. This began at 11.am five phone calls later still trying to get some one to ring me back. Finally at 3.30 a call. Guess what I did nt bother answering I was just so annoyed by their un professionalism.i have to say Claudia their receptionist was very polite each time I rang. I am an ex managing director myself in the service industry and was extremely disappointed I hope miles and Barr directors read this they have a lot of work to do. Will not be using or recommending this company to anyone until things improve.
5/5
TrustpilotBoth Louise and Karen were very…
Both Louise and Karen were very supportive during the process which spanned nearly five months, the developer was less than transparent and a tricky customer stating that the property would be finished within a month of payment of the reservation fee … both Louise and Karen ploughed on regardless and kept me on board .. I must admit I considered pulling out on many occasions. Well done
5/5
TrustpilotVey happy…
My whole experience with Miles & Barr has been positive and I'm glad we bought our house through their agency. Emily Stickler took over from Kayleigh Turner both excellent. Kayleigh nursed me through the negotiations, Emily nursed me through the purchase process.
5/5
TrustpilotExcellent service
We cannot fault Miles and Barr in Broadstairs.From our first meeting with Sarah and explaining we had a tight time line to sell, to then accepting an offer in a short space of time. Their attention to detail and regular updates have been invaluable. The agents that carried out our viewings, Alan, Hermoine and Tyler showed absolute respect for our property and dealt with the viewings in a professional manner. Throughout the whole experience the total dedication of Annie the Deputy manager has been exceptional. Annie has without doubt gone above and beyond to help us get where we needed to be within our time frame, we simply cannot thank her enough. When a professional team like Miles and Barr work as hard as they have for us then it should be acknowledged and they all deserve a massive Thank you.
5/5
TrustpilotLouise Daly is a true asset to Miles &…
Louise Daly is a true asset to Miles & Barr and thanks to her excellent communication, our sale went through without a problem. Louise updated us throughout the transaction and ensured everything was kept on track. I can’t recommend her highly enough.
4/5
GoogleDan and his team did a great job in showing us houses that met most our requirements. Dan showed us a house and we could see the potential instantly. We are now getting ready to move in to our dream family home. Dan and his team worked quickly and sold our house too. They were always contactable which made the process of buying and selling a house that much easier.
5/5
GoogleMy Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
4/5
TrustpilotEase of communication & helpfulness…
Ease of communication & helpfulness with the branch staff
Agent replied · 22 November 2025
We appreciate your feedback and are happy to hear that our team were helpful and communicative!
5/5
GoogleExcellent job showing a large family group around, pleasure talking to him again.
Agent replied · 17 October 2025
Thank you for your kind words! I’m glad Phil could help show your family around, good luck with the move. Best regards, Dan Woodward
5/5
TrustpilotGreat viewing
Max was really polite and ever so helpful during the viewing. Despite being the last viewing of the day, he was happy to answer all my questions and search for the information I asked for (about how the water is billed) to enable me to make an informed choice about the property I was considering. Was grateful for his help.
5/5
GoogleFriendly and open. Very thorough tour of the property
Agent replied · 22 November 2025
Thank you so much, Jay, for your lovely review. It was a pleasure meeting you in Broadstairs, and I’m really glad you found the tour friendly and thorough. If you have any further questions or need anything else, I’m always here to help. Thanks again for taking the time to share your feedback!
5/5
TrustpilotMortgage advice was brilliant!
We just bought our first flat, and Miles and Barr put us in contact with Mortgage Advice 4 You to help us with all the mortgage stuff. Gary and Jess were amazing - the only people during the process who spoke to us in real human language instead of lawspeak, answered any of our questions quickly and helped us chase solicitors. Thank you so much!
5/5
TrustpilotMy Agent was Lisa Cook
My Agent was Lisa Cook, As a first time buyer I found the whole process extremely daunting. Lisa made the whole process flow as easy as possible with step by step information, reassurance and caring guidance. I would 100% recommend!
5/5
GoogleI have dealt primarily with Charlotte and Sarah at Miles and Barr, and I am very pleased with the level of service they have both provided. Sarah showed us around a few properties, and on a very icy snowy day she still arrived on time which we were so grateful for :) Dealing with our offer was Charlotte, who was very communicative and responsive. Overall I am thrilled with the service and long may it continue. Our offer is confirmed subject to contract and survey, so fingers crossed!
Agent replied · 25 October 2024
Dear Amelia, Thank you very much for your kind works, it has made Charlotte & Sarah's day to read your positive comments, thank you very much for taking the time to leave a five star google review, we pride ourselves on customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day, we are so pleased that you have managed to secure a new home and we look forward to working with you. Kind Regards, Dan Woodward Branch Manager.
1/5
TrustpilotMore interested in grabbing their pay packets
These guys care more about the feedback they receive than actually caring for the well-being of their tenants. Quick to contact when there is a negative review, but will ignore when there's an actual problem like mould on the walls
5/5
TrustpilotVery helpful, staff are so lovely.
Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.
4/5
GoogleFriendly and informative service. Rushed a little due to another viewing but all good.
Agent replied · 8 October 2025
Thanks for sharing your feedback! We’re glad you found the service friendly and informative, and we appreciate your understanding about the slightly tighter schedule, we are always happy to arrange a second viewing if you wish, we can allow … More
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