Every review we hold for the Thanet office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have dealt primarily with Charlotte and Sarah at Miles and Barr, and I am very pleased with the level of service they have both provided. Sarah showed us around a few properties, and on a very icy snowy day she still arrived on time which we were so grateful for :) Dealing with our offer was Charlotte, who was very communicative and responsive. Overall I am thrilled with the service and long may it continue. Our offer is confirmed subject to contract and survey, so fingers crossed!
Amelia · 26 October 2021
Agent replied · 25 October 2024
Dear Amelia,
Thank you very much for your kind works, it has made Charlotte & Sarah's day to read your positive comments, thank you very much for taking the time to leave a five star google review, we pride ourselves on customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day, we are so pleased that you have managed to secure a new home and we look forward to working with you. Kind Regards, Dan Woodward Branch Manager.
★★★★★ 1/5
TrustpilotMore interested in grabbing their pay packets
These guys care more about the feedback they receive than actually caring for the well-being of their tenants. Quick to contact when there is a negative review, but will ignore when there's an actual problem like mould on the walls
Mr · 19 November 2025
★★★★★ 5/5
TrustpilotVery helpful, staff are so lovely.
Miles and Barr have been really helpful arranging viewings for our suited times and days and helping us find our home! Natalie Heard has been an absolute star helping us through our applications and giving any information we need or anything we are stuck on she has helped massively! All the staff I spoke to have all been so lovely and patient aswell.
Bella · 1 December 2021
★★★★★ 4/5
GoogleFriendly and informative service. Rushed a little due to another viewing but all good.
Rachel · 19 September 2025
Agent replied · 8 October 2025
Thanks for sharing your feedback! We’re glad you found the service friendly and informative, and we appreciate your understanding about the slightly tighter schedule, we are always happy to arrange a second viewing if you wish, we can allow … More
★★★★★ 5/5
GoogleUsed miles & Barr Broadstairs a couple of times now, both times things went smoothly, communication was good, and a lady called Dasha was brilliant from beginning to end.
Highly recommendPositiveProfessionalism
Julia · 26 October 2021
Agent replied · 25 October 2024
Dear Julia,
Thank you for taking the time to leave your positive review, it is genuinely really appreciated, I will pass the comments onto Dasha and I am sure she will be thrilled to read them, if we can help you again please do not hesitate to make contact. Warm Regards, Dan Woodward - Branch Manger.
★★★★★ 5/5
GoogleOur experience was somewhat anomalous as we never actually saw the property before picking up the keys from Dasha and Alan outside our new house (We live abroad in “amber” territory). That said, the Miles and Barr description of the property was accurate and true-to-life, and the condition inside exceeded my expectations. The Sales team acted promptly at all stages of the process, from our offer in March to the completion date in June. So full marks!PositiveResponsiveness, Quality, Professionalism
Mark · 26 October 2021
Agent replied · 25 October 2024
Dear Mark,
Thank you so much for leaving such a positive review on your recent experience with our team and in particular Dasha & Alan, I know they really enjoyed meeting you and handing the keys over last week. Please pop in if you are passing.
Kind Regards
Dan Woodward
Senior Branch Manager
★★★★★ 5/5
TrustpilotLouise Daly has been absolutely amazing…
Louise Daly has been absolutely amazing in my purchase of Turner Heights. It has been extremely stressful at times, and she has done her upmost to make it as easy as possible for me. She has gone above and beyond in this whole process and I would absolutely recommend her to family and friends. Louise is an absolute asset to Miles and Barr.
Sharon · 11 October 2021
★★★★★ 1/5
TrustpilotAvoid
Avoid, avoid, avoid! Will try and get you to sign a pre agency agreement and baffle you with terminology that they arent sure of themselves. They send roud a junior to value first then double up by asking if the Manager or senior can visit you. Be VERY VERY careful with what they get you to sign. ALso avoid the Sole selling rights agreements - these are a stitch up. Even if you sell your house to a friend or family member up to a year later they will try and claim their fee.
Not · 10 July 2021
Agent replied · 23 October 2024
Good Afternoon. Thank you for taking the time to leave some feedback. I'm sorry to hear that your experience has fallen short of your expectations. I would love to understand what has gone wrong and to discuss this with you further. Please feel free to contact me on 01304273324. Mark - Customer Experience Manager
★★★★★ 5/5
TrustpilotThanks to Emily Stickler
It was a very long wait and I am so happy that we had a knowledgeable person who helped us through this.Special thanks to:Emily Stickler was absolutely amazing. She was the only one who communicated and helped us to finally get the house. The solicitors were not good at communicating with us and I am so thankful we had Emily!27 May 2021susannah gosain (buyer)
Susie · 21 June 2021
★★★★★ 2/5
GoogleAs soon as we accepted an offer on the house it was like nobody cared anymore. My emails were ignored, it took 6 weeks before we even received the sale confirmation. Clearly nobody was following up with our buyers to get their solicitor organised. Those 6 weeks meant we missed out on the stamp duty holiday. Every time I rang the branch I was told I’d get a phone call back and never did. Extremely disappointing and frustratingNegativeResponsiveness
Kirby · 26 October 2021
Agent replied · 25 October 2024
Dear Kirby, thank you for posting a review. We always aim to deliver a great customer experience and we regret to hear your experience was not quite the quality you expected.
It was helpful for me to speak with you on the phone to apologise directly and to better understand your experience.
I am sorry that you feel that we are to blame because of missing the stamp duty deadline. I can see that original sale was agreed on the 7th April, my sales progressor Donna, originally contacted you highlighting the industry average at the time of writing was circa 20 weeks to completion. This is because the time that a sale takes is heavily influenced by the length of chains, searches, mortgage lenders, solicitors. Given this it would have been very unlikely to have reached the first stamp duty deadline of 30th June 2021, but I am pleased that you managed to get moved by the latter stamp duty deadline and completed on the 3rd September which was 21 weeks and 2 days since the sale was agreed, which is slightly longer than the average of circa 20 weeks, I am sorry for this.
Please do let me know if we can assist you in the future so that we can deliver a better experience next time. You may call me on 01843888444/07590230028 alternatively you can email myself: danwoodward@milesandbarr.co.uk
Again, thank you for your feedback.
Kind Regards
Dan Woodward - Branch Manager
★★★★★ 5/5
GoogleMikes and Barr were great, extremely helpful, Becky was particularly helpful in making everything go smoothly. Would highly recommend!
Fred · 15 December 2024
★★★★★ 5/5
TrustpilotVery Well done Support
What a delightful experience working with Miles and Barr and in particular Emily Stickler who guided us through every step of the way. I would highly recommend the team especially after sales support which was exceptional. Well done!!!
Charles · 16 January 2024
★★★★★ 5/5
TrustpilotMiles and Barr have been extremely good…
Miles and Barr have been extremely good communicators and always quick to respond. I found Shelley Webster made the whole process a lot easier and nothing was too much trouble. She's a real asset to the business.
Tracy · 5 February 2024
★★★★★ 5/5
GoogleEvery appointment we've made with M&B, for both purchasing a property and putting ours on the market has been very easy and stress-free. Every person we've spoken to has been up to date and knowledgeable with our journey. We haven't felt pressured at any point and every step has been clearly explained.
Rachael · 21 June 2025
★★★★★ 5/5
GoogleVery nice and kind, easy going and brilliant to talk to.
Fantastic bloke.
Matt · 1 September 2025
Agent replied · 8 September 2025
Thank you so much for your kind words! We’re delighted to hear that you found Phil easy to talk to and such a pleasure to deal with. Providing a friendly, approachable service is really important to us, and your feedback means a lot. Thank you, Dan
★★★★★ 5/5
TrustpilotA great experience so far.
We viewed the property last Friday, with Harvey Hoskin. He was extremely helpful and gave us plenty of time to view and ask questions.Now it is Wednesday and and we have been offered the property to rent!! Shannon Faulkner is our contact point and again, very helpful, professional and encouraging. A great experience so far.
Alison · 3 August 2022
★★★★★ 1/5
TrustpilotA very unprofessional, uncaring company. I would not recommend to anybody.
I have rented my house out with full management service for the past year.Upon checkout they sent me an itinerary of things that were required to be done. I told him exactly what needed to be done by the tenant and what I would do. In regards to the tenant the place is left filthy, damage to doors, damage to floors, rubbish left in property, garden left unsightly, items left in property, furniture in every room, moved and not put back. The place generally looks horrendous. It was like a show home when it was let out. Of which miles and bar took photographs. I told them all these issues had to be resolved through the tenant. But no they're asking me to pay up front for all the damages and then they may be able to get money back from tenant. Even though I'm pretty sure they have already released deposit. I have emailed, telephoned, but there is no resolution. As a company they do not care. This is caused me such an incredible amount of stress. This is called me an incredible amount of upset. I also told them to not do any more viewings because I did not want anyone seeing my property in such a state. And yet again they have ignored me and continued with viewings.Obviously no one has taken the property due to the issues.These are a very untrustworthy company and I'm extremely upset about the situation. I doubt whether they will resolve it at all. I know I will end up having to do all the work myself.
Denise · 30 April 2024
★★★★★ 5/5
GoogleVery helpful and friendly thank you.
Malcolm · 6 November 2025
Agent replied · 9 November 2025
Thank you for your kind words! We’re delighted to hear you found the team helpful and friendly, we really appreciate your feedback.
Best regards, Dan Woodward
★★★★★ 5/5
GoogleReally impressed with the service of miles and Barr. Honest, efficient and worked quickly to get what we needed. Unfortunately for unforeseen circumstances we had to take our house off the market but could not fault the service, particularly from Steve. All the team was friendly and good at their job. When our circumstances change again and we can move this is the only estate agents we would recommend in Thanet. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Katie · 26 October 2021
Agent replied · 25 October 2024
Good Evening Katie,
Thank you so much for your positive comments, we strive to give the best possible customer experience and are thrilled to read of your recent experience of using Miles and Barr. It has made Steve's day to read your comments, he is really pleased to hear this and has just said to me that he would love to help you move when the time is right, we look forward to hearing from you when you are ready. Warm Regards, Dan Woodward, Branch Manager.
★★★★★ 1/5
TrustpilotWhat a miserable experience…
What a miserable experience the last few months have been. Issues ignored or I am told to try to manage it on my own. I feel so unsupported. Speculating that landlords love them because they never share the issues with them... I don't know how they manage to get the houses when they manage them so poorly.
Faith · 5 April 2025
★★★★★ 5/5
TrustpilotZoe Bartlett, a well of information...
I would thoroughly recommend Zoe Bartlett. She was thoroughly professional and made us feel at ease during the visit with her friendly manner. She was able to answer all our questions about the property and surrounding area. We left feeling that we were well received, we had all the information we needed and what we needed to do to go forward from there.
Stephen · 4 February 2021
★★★★★ 5/5
TrustpilotTop-tier
The service we recieved from Miles & Barr during a very busy time for lettings was top-tier. Kerrie was quick to put our application forward to the landlord and communicated excellently. Jessica (who showed us around the property) was friendly and knowledgable about the area and the property itself. We look forward to proceeding and becoming a tenant with them.
Dan · 8 September 2021
★★★★★ 5/5
GoogleDealt with Charlotte (@milesandbarr Broadstairs) who both sold, and secured my new property. I found her professional, pro-active, polite and kept me fully informed during the process.PositiveProfessionalism
Lyndon · 26 October 2021
Agent replied · 25 October 2024
Dear Lyndon, thank you for leaving such a positive review, it has made Charlottes day to not only read your comments but most of all to be able to assist you in securing a property in Broadstairs. Kind Regards Dan Woodward - Branch Manager
★★★★★ 5/5
GoogleExcellent host. Very helpful and didn’t feel rushed at all
Oz · 15 September 2025
Agent replied · 22 September 2025
Hi Oz, thank you for taking the time, we really appreciate it - thank you. Dan
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