Trusted Agent profile · Thanet
★★★★★
1,060 reviews across 2 platforms
45 High Street, Broadstairs, CT10 1JR, Thanet, CT10 1JR
Part of Miles & Barr, see every office.
Miles & Barr's office in Thanet, at 45 High Street, is rated 4.5 out of 5 across 1,060 reviews on two platforms, including 305 Google reviews rated 4.6.
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Every review we hold for the Thanet office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience with Miles and Barr
We both bought and sold a property with Miles and Barr, downsizing from a four-bedroom semi to a two-bedroom bungalow in the next street. The staff at Miles and Barr were knowledgeable and helpful throughout the whole process, in particular Rebecca Gravener who was the progress chaser and saw everything to a successful conclusion.
5/5
GoogleKevin and Karon (chandos square) Louis showed us around the properties in Broadstairs. He was extremely friendly, helpful, professional and did his upmost to answer our questions and give us any information we needed. 👍✨️ After our appointments , he would always follow up to see if he could help us further. A great estate agent, we fully recommend his service, he deserves a 5 start plus!!! Thank you again Karon and Kev
Dear Kevin & Karon, Thank you so much for taking the time to leave such a lovely review, it really made Louis evening last night to read your positive comments. We hope you enjoy your new home in Broadstairs and please do pop in if you are passing to say Hi to Louis and the team. Warm Regards Dan Woodward Sales Director
1/5
TrustpilotAppalling and shocking Estate Agent…DO NOT USE
Appalling and shocking Estate Agent that should not be in business and should be closed down. I cannot begin to describe the awful service provided by this estate agent. They never act in the owners behalf and carry out illegal practices, such as releasing a deposit to tenants before they have ended tenancy and check out is completed -which is breach of contract! Throughout the whole experience they have never acted in my interests and have always gone against what I have asked, despite me being a loyal customer for over 10 years. They are condescending, rude and no help whatsoever always belittling me on the phone, making me sound like my requests were stupid and that they were not going to complete these for me. Please read all these reviews before instructing them - we all cannot be wrong!!!!! They have caused me untold stress in an already stressful situation with a nightmare tenant that they RECOMMENDED to me and pushed for the tenancy. Please please do your research on these 'cowboy' agents.
We are very disappointed to read your review and we are sorry to hear you feel our service didn't meet your expectations. However, we do not think that it is a fair reflection of the events and our service. You had a sale and your tenant refused to move out which meant you lost your sale. We carried on trying to find the tenant a property to save you the cost and time of going to court. We eventually found the tenant a property and the day before she was due to move she advised she wasn’t able to get a deposit for her new property. We advised that you had a choice in either to gain possession of your property quickly then it might be in your best interest to release the deposit held on your property, to enable the tenants to move out. The other choice we gave was for you to start possession proceedings and regain possession of your property in 4-6 months time. As speed was of the essence, you chose the option of releasing the deposit, meaning the tenant vacated. Subsequently, the tenant has not left the property in the best condition and has taken an appliance. We are sorry that you feel this way but we felt it only fair to give you the options and advice on both scenarios and ultimately let you make the choice that would best suit your circumstances. We do not recall you advising at any point over the years of management that you were disappointed in our service. We do understand how disappointing it is to find the tenant left the property in such a condition.
5/5
GoogleJoe was extremely professional throughout our rocky journey into buying a house in Broadstairs. He always made himself available to talk even on his days off. Joe is a real asset for Miles and Barr. Thank you Joe for all your help and support.
Dear Jenny, Thank you very much for taking the time to leave Joe such a positive review, he is really pleased to read your kind words and wishes you all the best in your new home in Broadstairs, we hope the move went well yesterday. Please feel free to pop in and say Hi to Joe and the team when you are passing. Kindest Regards, Dan Woodward Senior Branch Manager Miles and Barr
5/5
TrustpilotMiles and Barr have been an excellent…
Miles and Barr have been an excellent team to work with, they have helped amazingly with both buying and purchase. Constant updating, and more viewings, if compared… And thanks to Becky White also with chasing up with the correspondence between solicitors, and rushing things up. Thanks, amazing job. Over all a wonderful experience.
5/5
TrustpilotNiamh is the agent managing our rental…
Niamh is the agent managing our rental property. We have worked with her previously and we’re delighted when she was allocated to us again. She is extremely proactive, efficient and helpful, all assets you would hope to find in a letting agent.
4/5
TrustpilotI was greeted by a friendly…
I was greeted by a friendly professional greeting from Jake Chamberlain at 1 Kentmere Avenue.Jake made sure that I saw all of the property and answered all questions asked with confidence and knowledge of his role and was respectful of the property asking if the garden could be last bit viewed to protect the carpets from dirty footwear.Jake remained friendly and professional throughout the tour.I was happy with the experience.Thank you.Tina Perks
1/5
GoogleToday was marked on the calendar, it was the day that I could write a letter and terminate our contract due to finish in the next two weeks. We are looking for another more professional estate agent. We registered here at the end of February, it took 3 weeks for our property to be placed on Rightmove. The sign fell down, and took 2 weeks to place a new one up, leaving the orginal under my front window, didnt bother to remove it. A little girl came to take photographs, she said she couldnt stay long as she was booked in to do a wedding. The photographs reflected this, rushed and generally awful, I complained and a week later when it was convenient to the 'photographer' she arrived again and took some more pictures.... No communication during lockdown, expect myself calling for an update. Shocking service, I have realised what is going on here - they seem to spend all their time signing people up and not any time actually marketing your home. People sign up thinking they are getting a good price, Miles and Barr over price your home so you sign with them. Recently James called and asked me to consider a £25,000 drop on the asking price, strange I thought Dan actually gave the suggestion of the asking price. I may have considered some drop if we had had any viewings, but no not one enquiry or one viewing for the whole of our contract. So, you have been warned dont sign with this agent if you want to sell your property, you will be forgotten. ignored and generally not cared about. Thanks to Miles and Barr we are now very behind with our plans, we understand we were with them during the lockdown, but that doesnt excuse no contact from them, no viewings or no enquiries. I dont think they even bothered to market our place, to busy out signing up other people. Thankfully, we have another professional agent lined up - roll on the end of our contract.................... think twice about signing with these 'agents'NegativeProfessionalism
5/5
TrustpilotThank you Louise Daly!
Thank you Louise Daly!The whole experience, from viewing the property to purchasing it, was great. Louise was excellent as our sales progressor, always available, returned our calls promptly and nothing was to much trouble for her - even the most trivial of questions! We really appreciated all her help and support.
5/5
GoogleNeil Buckley has arranged my residential mortgage and then arranged for me and found my ideal buy to let mortgage for my investment property. Neil was professional, helpful and responsive to all of my questions and very good to work with. Highly recommended.
Dear Aaron, thank you for leaving us a good review. We are so pleased you felt looked after throughout your customer journey with us; Neil will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your feedback reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to helping you again in the future. Kind Regards, Dan Woodward - Branch Manager.
5/5
GooglePhill was amazing very informative friendly and helpful answered all our questions and very personable.
1/5
TrustpilotPoor customer service
My first time dealing with a property company and it was not the best experience. I was looking to relocate to England, contacted them and made them aware that I am in Scotland so I would prefer a video viewing. However, I was strongly advised against it and was told by a member of staff that it was "unusual for us to let a property without a viewing". Fine, we arranged a viewing the following week. There were multiple confirmations, even one a day before the viewing was supposed to take place. Bearing in mind, I travelled more than 700MILES for a viewing, that was how sincere I was. I got a phone call on the day the viewing was supposed to take place, saying that the property was rented out. A short apology over the phone but there was no other recommendations as to what they could offer while I was there. I was really angry having spent hundreds on my travel and accommodation for nothing. Very irresponsible of them I would say. Does not have to take a first timer to know that this kind of service is unacceptable.
5/5
TrustpilotBuying our first home through Miles & Barr
We brought our first home through Miles & Barr Cliftonville, we always found the staff to be friendly & helpful. Whilst arranging viewings staff were very good at finding houses to match our needs as a family. All the staff at Cliftonville office were extremely helpful especially Alice Fridd & the manager Joe Bull. Our review is mainly based on Louise Daly our sales progressor. Louise went above & beyond to help & guide us through the whole process. Due to Covid-19 our sale went over the normal timescales & Louise was amazing throughout the whole process. Louise always replied promptly to my emails & was there to reassure me when it felt like we would never exchange. I am so grateful to Louise for everything she has done for us since our offer was accepted on our first house on February 1st, It is now the end of August & we are finally in our new home!!
5/5
GoogleI sold my house through Miles and Barr and was very happy with their service. In particular Donna Bogard the sales progresser, who was excellant, and made the whole process run smoothly.PositiveResponsiveness, Quality, Professionalism, Value
Dear Carol, Thank you for taking the time to leave a five star review for Donna and Miles and Barr, it has made Donna's day to hear of your kind words - thank you. We wish you many happy years in your new home. Warm Regards. Dan Woodward, Senior Branch Manager.
1/5
Trustpilot£60 wheeze to get verified is not helping sell your home
As an investor, their idiotic £60 charge to get a customer verified means I wouldn’t even view a property with them. If looking to use them to sell, don’t, they are clearly more interested in cheap wheezes to make more money than getting the best price for your property. They make enough from their commission to cover this cost.
Dear BryanWe take the point raised in your review seriously, as we take great care in delivering a professional and transparent experience. Sellers and buyers are required by law to have an Anti-Money Laundering (AML) check before a home can be marketed to buyers and a sale agreed to buyers. Like many other businesses within our industry, these checks are an additional charge as they are carried out by a professional, qualified third party.
5/5
TrustpilotProfessional
I found Miles and Barr to be very professional and helpful in all my dealings with them.Special thanks to:Suzanne Bearden kept me informed at all stages of the process of buying our property. She was always confident and reassuring and took time to answer my questions.13 Nov 2023MRS SUSAN SHERMAN (buyer)
5/5
GooglePhil who showed us round the house was very friendly and helpful, we had a good chat thanks!
Thank you for your kind words! I’m glad to hear you enjoyed the viewing and had a good chat with Phil. He’ll be pleased to know you found him friendly and helpful. Best regards, Dan Woodward Sales Director
1/5
TrustpilotOne star is quite generous
One star is quite generous. I cannot possibly express just bad Miles & Barr are. It would be easy to think this is just a rant from a disgruntled tenant but after the time, money and love that was put into our property we have been treated like something someone has stepped in. We has respect for our home and have looked after it as though it was our own. The outgoing inventory supports this. Throughout the whole tenancy we were constantly praised for how nice, clean and decorated the property was, paid in advance and always kept on top of everythingThey haven’t a clue about the law, children and disabilities. Property managers definitely aren’t employed for their brains nor their experience. Rude, self entitled and so unprofessional. The overall lettings manager struggles with anything that requires important attention and hides behind her computer. We had been warned prior to renting with them that they were a nightmare, however we loved the house and area so took the house. Trying to get anything done is hard work, which is why we did so much as tenants to the property ourselves. If we waited for them each time the house would have gone into ruin! As it is the house was left in immaculate condition and a brand new garden for new tenants to enjoy! Be warned they will actively discriminate against disabled children. As tenants we did everything to the house but we asked for one little arrangement and the agent and landlord thought breaking the law was the better option. Even better was issuing a section 21 in revenge for reporting the discrimination and lying saying the landlord was selling only to see it being re let! Honesty is not Miles & Barr. Also be warned make sure you sign the inventory and record delivery any differences because they will try screwing your over and charging for things that do not appear on the ingoing and outgoing inventory. You have to threaten them with dispute to get your money back. They did this to my neighbour down one and to us.
5/5
GoogleGood communication via email and phone before the viewing and the estate agent who accompanied us at the viewings was punctual, friendly and informative
Thanks so much for your feedback! Great to hear the emails and calls beforehand were useful and that everything ran smoothly on the day. We’re glad you found the viewing friendly and informative, hope we can help you again soon. Best, Dan
5/5
Trustpilotgreat service
Miles and bar looked after us every step of the way, and kept us informed throughout the selling process.In particular I would like to mention Shelly Webster who made the process personal and informed us as each step moved towards completion.A huge thank you to Shelly and the team!!
4/5
GoogleBuying and selling a property is a big occasion and at times very stressful with estate agents and solicitors not always working at the speed you expect or seeking. However, I've learnt through my experience it's all a process, which you need to learn to go with. In the end it all came together and now I'm happy in my new home. Miles & Barr was very helpful and always polite addressing my concerns and would consider them again in any future move.PositiveProfessionalism
Dear Steve, Fantastic, thank you so much for leaving a review of your recent experience with Miles and Barr, it is really appreciated and we look forward to progressing your sale swiftly. Kind Regards Dan Woodward - Branch Manager
5/5
GoogleGreat experience with Miles & Barr with wonderful support towards the end to make sure the purchase completed by Nadine Roberts!
Thank you for the great feedback! We’re so pleased you had a smooth experience with Miles & Barr, and it’s wonderful to hear Nadine’s support helped bring your purchase to completion. Congratulations on your new home! Best, Dan Woodward, Sales Director
5/5
TrustpilotI can’t thank everyone enough - Especially Lisa Cook
I can’t thank everyone enough. From start to finish the team have been exemplary. Lisa Cook has been outstanding in dealing with my solicitors and keeping me and everyone updated of the difficulties in the chain and how these were being rectified. Thank you Miles and Barr
5/5
TrustpilotRight buyer, right price
Found the right buyer and achieved the right price. Good sales support from Becky White.
We're happy to hear that you found the right buyer and price. We appreciate your positive feedback regarding the sales support from your sales progressor, Becky.
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Tell us what you need and we'll put you in touch. Miles & Barr Broadstairs hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thanet.
